(a) An agreement shall:
(1) Be in a record;
(2) Be dated and signed by the provider and the individual;
(3) Include the name of the individual and the address where the individual
resides;
(4) Include the name, business address, and telephone number of the
provider;
(5) Be delivered to the individual immediately upon formation of the
agreement; and
(6) Disclose:
(A) The services to be provided;
(B) In a clear and conspicuous manner, the amount, percentage, or method of
determining the amount, of all fees, individually itemized, to be paid by the
individual, using only the terminology contained in section 5-19-223;
(C) The schedule of payments to be made by or on behalf of the individual,
including the amount of each payment, the date on which each payment is due, an
estimate of the date of the final payment, and an estimate of the total of all
payments to be made under the plan;
(D) In a clear and conspicuous manner, the following information:
(i) The amount of time necessary to achieve the represented results;
(ii) If the plan includes a settlement offer to any of the individual's creditors
or debt collectors, the time by which the provider will make a bona fide settlement
offer to each of them and the amount of money or the percentage of each
outstanding debt that the individual must accumulate before the provider will make
a bona fide settlement offer to each of them; and
(iii) If the provider requests or requires the individual to place funds in an
account at an insured financial institution, that the individual owns the funds held in
the account, the individual may withdraw from the plan at any time without penalty,
and, if the individual withdraws, the individual must receive all funds in the account,
other than funds earned by the provider in compliance with section 5-19-222 (h);
(E) If a plan provides for regular periodic payments to creditors:
(i) Each creditor of the individual to which payment will be made, the amount
owed to each creditor, and any concessions the provider reasonably believes each
creditor will offer; and
(ii) The schedule of expected payments to each creditor, including the
amount of each payment and the date on which it will be made;
(F) If the provider holds money on behalf of the individual, each creditor that
the provider believes will not participate in the plan and to which the provider will
not direct payment;
(G) How the provider will comply with its obligations under section 5-19-227
(a);
(H) If the provider holds money on behalf of the individual, that the provider
may terminate the agreement for good cause, upon return of unexpended money of
the individual;
(I) That the individual may cancel the agreement as provided in section 5-19-220;
(J) That the individual may contact the administrator with any questions or
complaints regarding the provider; and
(K) The address, telephone number, and internet address or website of the
administrator.
(b) For purposes of subsection (a)(5) of this section, delivery of an electronic
record occurs when it is made available in a format in which the individual may
retrieve, save, and print it, and the individual is notified that it is available.
(c) If the administrator supplies the provider with any information required
under subsection (a)(6)(K) of this section, the provider may comply with that
requirement only by disclosing the information supplied by the administrator.
(d) An agreement shall provide that:
(1) The individual has a right to terminate the agreement at any time, without
penalty or obligation, by giving the provider written or electronic notice, in which
event:
(A) The provider will refund all unexpended money that the provider or its
agent has received from or on behalf of the individual for the reduction or
satisfaction of the individual's debt; and
(B) All powers of attorney granted by the individual to the provider are
revoked and ineffective;
(2) The individual authorizes any bank in which the provider or its agent has
established a trust account to disclose to the administrator any financial records
relating to the trust account; and
(3) The provider will notify the individual within five days after learning of a
creditor's decision to reject or withdraw from a plan and that this notice will include:
(A) The identity of the creditor; and
(B) The right of the individual to modify or terminate the agreement.
(e) An agreement may not:
(1) Provide for application of the law of any jurisdiction other than the United
States and this state;
(2) Except as permitted by the uniform arbitration act, part 2 of article 22 of
title 13, contain a provision that modifies or limits otherwise available forums or
procedural rights, including the right to trial by jury, that are generally available to
the individual under law other than this part 2;
(3) Contain a provision that restricts the individual's remedies under this part
2 or law other than this part 2; or
(4) Contain a provision that:
(A) Limits or releases the liability of any person for not performing the
agreement or for violating this part 2; or
(B) Indemnifies any person for liability arising under the agreement or this
part 2.
(f) All rights and obligations specified in subsection (d) of this section and
section 5-19-220 exist even if not provided in the agreement. A provision in an
agreement that violates subsection (d), (e), or (f) of this section is void.