ZUCAL v. COUNTY OF LEHIGH

District Court, E.D. Pennsylvania·Decided June 14, 2023·No. 5:21-cv-04598·Unknown

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE EASTERN DISTRICT OF PENNSYLVANIA __________________________________________

JUSTIN K. ZUCAL, et al., : Plaintiffs, : : v. : Civil No. 5:21-cv-04598-JMG : COUNTY OF LEHIGH, et al., : Defendants. : __________________________________________

MEMORANDUM OPINION GALLAGHER, J. June 14, 2023 Plaintiffs have filed a second amended complaint against Defendants Lehigh County; Philip Armstrong, County Executive (“Armstrong”); Edward Hozza, Jr., County Administrator (“Hozza”); Marc Redding, Director of Human Resources (“Redding”); Richard D. Molchany, Director of General Services (“Molchany”); John Kalynych, Former Director of Emergency Services (“Kalynych”); Laurie Bailey, Former Director of Emergency Services (“Bailey”); and Christine Gieringer, 9-1-1 Supervisor (“Gieringer”), alleging claims of First Amendment Retaliation, violations of Procedural Due Process and Title VII, and civil conspiracy. Plaintiffs have also brought a Monell claim and Supervisory Liability claims, as well as a state law claim for Intentional Infliction of Emotion Distress. This Court previously granted Defendants’ motion to dismiss Plaintiffs’ Amended Complaint but afforded Plaintiffs leave to amend. Plaintiffs have since filed their second amended complaint, and Defendants again move to dismiss. Defendants have also moved to strike portions of the Second Amended Complaint. For the reasons explained below, the motion to dismiss will be granted in part and denied in part, and the motion to strike will be denied. I. ALLEGATIONS1 In January 2019, the Allentown 911 Emergency Call Center (“Allentown 911 Call Center”) merged with the Lehigh County 911 Emergency Call Center (“911 Call Center”). Second Amended Complaint, ECF No. 37 (SAC) at ¶ 23. Prior to the merger, plaintiffs Justin K.

Zucal (“Zucal”) and David M. Gatens worked as 911 dispatchers in the Allentown 911 Call Center while plaintiffs Francis C. Gatens, John S. Kirchner (“Kirchner”), Emily M. Geiger (“Geiger”), Julie L. Landis (“Landis”), and Brandi L. DeLong Palmer (“Palmer”) worked as 911 dispatchers at the Lehigh County 911 Call Center. Id. at ¶ 22. Between January 2019 and January 2020, Plaintiffs along with 911 Call Center supervisor Melissa Alvarez-Carril (“Alvarez-Carril”) reported instances of wrongdoing that were occurring in the 911 Call Center both verbally and in writing through the County’s Guardian Tracking database. Id. at ¶ 25. These complaints and reports included allegations that Caucasian 911 dispatchers discriminated against non-English speaking 911 callers because of their race and/or ethnicity; issues with delays in processing 911 calls from Spanish-speaking callers; a sexually

hostile work environment within the 911 Call Center; issues related to the Language Line Translation Service, including the failure to pay an invoice which led to a lapse in the service; the failure to staff the center with a sufficient number of Spanish speaking dispatchers; the failure to adopt and enforce safety policies; a failure to adequately train, supervise and discipline 911 Call Center dispatchers and supervisors with regard to discrimination and other workplace misconduct; the failure to rectify issues with the Computer Aided Dispatch (“CAD”) system and software; and Defendants’ reckless indifference and/or willful misconduct in ignoring Plaintiffs’

1 On a motion to dismiss, we operate “on the assumption that all the allegations in the complaint are true (even if doubtful in fact).” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 555 (2007). warnings regarding safety risks due to a lack of proper policies, training, supervision and discipline. Id. Plaintiffs allege these complaints were made to the Defendants, first-responders, and members of the public. Id. From July 2019 through January 2020, Zucal had discussions with members of the

Woodlawn Fire Department regarding the problems described above that were affecting the 911 Call Center. Id. at ¶ 40. He also raised these concerns with members of the Allentown Fire and Police Departments while speaking over the CAD system. Id. at ¶¶ 41-47. Following these communications, defendant Bailey and Operations Coordinator/Supervisor Dan Bellesfield sent an email to 911 dispatchers and supervisors stating that such use of the CAD system was prohibited. Id. at ¶ 48. Zucal attended a social gathering at the home of a Woodlawn firefighter in late summer of 2019, where he discussed his concerns about the 911 Call Center to others who were in attendance. Id. at ¶ 50. Zucal avers that this information was ultimately disseminated to the media and contributed to an article in the Morning Call newspaper dated January 12, 2020, which discussed delays in response times. Id. at ¶ 51.

During this same time period, Plaintiff Palmer raised similar concerns through the Guardian Tracker database and the informational pipeline to County supervisors and other individuals outside her chain of command. Id. at ¶ 57. She also discussed these concerns with her brother, who was an EMS volunteer, and other family members. Id. at ¶ 58. Additionally, she made other complaints to supervisors regarding issues with the 911 phone system, a lack of supervision of employees, the workplace behavior of other dispatchers, and issues with the CAD system that led to delays. Id. at ¶¶ 60-61. Between July 2019 and January 2020, Francis C. Gatens made similar complaints to members of the Slatington, Salisbury Township and South Whitehall Police Departments regarding the issues described above. Id. at ¶¶ 78-79. Plaintiff Geiger spoke to members of the Slatington Police Department, Northampton Regional Emergency Medical Services and the Greenawalds Fire Department about the issues described above. Id. at ¶¶ 81-82. Plaintiff Landis complained about these issues during the same period to an Allentown police officer and another

individual. Id. at ¶ 83. Geiger and Landis also complained openly that the County would not allow them to serve as acting supervisors to train new hires due to their gender. Id. at ¶ 84. Between July 2019 and January 2020, Kirchner discussed the above-described issues with members of the Lehigh County Fire Chiefs Association, EMS dispatchers and numerous police officers. Id. at ¶ 87. He also complained to co-workers, supervisors, Defendants and people outside his chain of command about the operation of radio systems during fire emergencies, the workplace behavior of fellow 911 dispatchers and lack of policies and supervision which all led to delays in response times. Id. at ¶¶ 89-92. Plaintiff David C. Gatens, made similar complaints to co-workers, supervisors, Defendants, and people outside his chain of command. Id. at ¶ 93. Both Kirchner and David M. Gatens, along with Alvarez-Carril, served as authorized

representatives for the Plaintiffs at two Townhall meetings that took place on August 26, 2019 and December 10, 2019. Id. at ¶¶ 87, 100. These meetings were open to the public. Id. at ¶ 99. The August 26th meeting was attended by Bailey, Gieringer, Kalynych and others within Plaintiffs’ chain of command, we well as an Assistant Chief of Police, a Police Captain, and the Allentown EMS Chief. Id. at ¶ 100. Plaintiffs David C. Gatens, Kirchner, along with Alvarez- Carril, described the issues affecting the 911 Call Center, which included racial discrimination, a hostile work environment, and a lack of proper training, diversity, supervision and discipline, and called for immediate changes to remedy these issues. Id. at ¶ 101. They warned those in attendance that failure to address these issues created a serious risk of death or bodily harm to members of the community, particularly minorities. Id. at ¶ 103.

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