Yelp Inc. v. Reviewvio Inc.

District Court, N.D. California·Decided June 6, 2024·No. 3:23-cv-06508·Unknown

Opinion

NORTHERN DISTRICT OF CALIFORNIA

YELP, INC., No. C 23-06508 WHA

Plaintiff, ORDER RE MOTION TO DISMISS AND MOTION TO STRIKE v.

REVIEWVIO, INC., d/b/a DANDY, Defendant. In this trademark action, defendant moves to dismiss the first amended complaint or, alternatively, to strike allegations. For the following reasons, the motion to dismiss is GRANTED IN PART AND DENIED IN PART and the motion to strike is DENIED. Yelp, Inc. filed a complaint against ReviewVio, Inc. for unfair competition, trademark infringement, and trademark dilution under federal law, as well as for unfair competition, false advertising, and breach of contract under California law (Amd. Compl. ¶¶ 50–97). Both Yelp and ReviewVio are headquartered in California (id. ¶¶ 9–10). Yelp offers a service for businesses to advertise to consumers, and for consumers to review businesses (and discover new ones) (id. ¶¶ 1–2). Since Yelp’s founding in 2004, consumers have posted over 280 million reviews (id. ¶¶ 15, 17). Yelp has used federally registered trademarks since 2006 (id. ¶ 40). Those marks include Yelp’s trade name and its “burst” logo (id. ¶ 39). The marks have appeared online, on the windows of businesses that use Yelp-provided “clings” to tout “People Love Us on Yelp,” and even on national television programs featuring top-reviewed restaurants (id. ¶¶ 42–44). To support its free services, Yelp sells ads and “paid features” to businesses (id. ¶ 18). Its ad sales depend at least partly on the audience ads reach (id. ¶ 29). For a business or consumer to create a Yelp account, they must agree to its Terms of Service (id. ¶ 36). ReviewVio, incorporated in 2020, also sells services to businesses (id. ¶¶ 4, 10). It markets services “integrate[d] with the most popular review platforms,” including Yelp (id. ¶ 48). Those services allegedly help businesses: • gather feedback from patrons — positive or negative — before posting only positive feedback to “review sites of your choice,” a practice Yelp characterizes as “review gating” (id. ¶¶ 4, 7, 25), and • “remove bad reviews” from sites like Yelp, which Yelp says entails bombarding Yelp with requests to remove legitimate but negative reviews (id. ¶¶ 5, 30). ReviewVio allegedly uses Yelp’s marks to market ReviewVio’s services (id. ¶¶ 46–48). To provide the services it touts as “[i]ntegrat[ed]” with Yelp, ReviewVio has created and logged into ordinary Yelp accounts, and submitted tens of thousands of removal requests to Yelp (id. ¶¶ 30, 36). When Yelp revoked ReviewVio’s access, ReviewVio began doing business under a new name, Dandy, and restarted the practices (id. ¶ 25). ReviewVio’s advertisements using Yelp’s marks harm Yelp financially and reputationally (id. ¶¶ 22, 27–29). Businesses that pay Yelp for services might now pay less: Rather than pay Yelp for ads to promote themselves on Yelp, they might pay ReviewVio for disproportionately positive reviews to do so (id. ¶ 29), particularly if they believe ReviewVio is integrated with Yelp to provide this alternative path to prominence (id. ¶ 46–48). Worse, the businesses instead might come to see prominence on Yelp as not worth paying for at all, believing from ReviewVio’s marketing that Yelp’s game is rigged (see id. ¶¶ 27–29). and individual reviewers trusting that reviews on Yelp are representative — not rigged to create five-star ratings (ibid.). Yelp also alleges it puts time and treasure towards preventing practices like ReviewVio’s (id. ¶¶ 20–21, 28, 30). This investment includes activities to support investigations by the Federal Trade Commission (id. ¶¶ 7, 20), which has put companies offering review management services “on notice that avoiding the collection or publication of negative reviews violates the [Federal Trade Commission] Act.” This order addresses the motion to dismiss (Parts 1–8), then the motion to strike (Part 9). 1. THE MOTION TO DISMISS: LEGAL STANDARD. To survive dismissal under Rule 12(b)(6), a complaint must plead “enough facts to state a claim to relief that is plausible on its face.” Bell Atl. Corp. v. Twombly, 550 U.S. 544, 570 (2007). “A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). The pleadings include “the complaint itself and its attached exhibits, documents incorporated by reference, and matters properly subject to judicial notice.” In re NVIDIA Corp. Sec. Litig., 768 F.3d 1046, 1051 (9th Cir. 2014). From the pleadings, the court may strip away legal conclusions couched as factual allegations. Twombly, 550 U.S. at 555. So long as the remaining factual allegations suggest more than a “sheer possibility” that defendant acted unlawfully, the motion must be denied and plaintiff may develop its case. Iqbal, 556 U.S. at 678. Claims sounding in fraud are subject to heightened pleading under Rule 9(b). Only the elements of a claim invoking fraud must be pled with specificity; if the claim on the whole invokes a fraudulent course of conduct, however, then every element must be pled with specificity. Vess v. Ciba-Geigy Corp., 317 F.3d 1097, 1103–05 (9th Cir. 2003). While the Ninth Circuit has not squarely decided that Rule 9(b) applies to Lanham Act claims, several of its district courts have reasoned that, “where a Lanham Act claim is predicated on the theory that the defendant engaged in a knowing and intentional misrepresentation, then Rule 9(b) is (Judge Edward M. Chen). Here, Yelp’s first, fourth, and fifth claims for relief — unfair competition under the Lanham Act, unfair competition under California law, and false advertising under California law — invoke ReviewVio’s “false statements,” “fraud[]” and “false advertising,” and “false and misleading statements,” respectively (Amd. Compl. ¶¶ 59, 82, 84, 88). These claims or their relevant elements invoking fraud must meet Rule 9(b). 2. LANHAM ACT: UNFAIR COMPETITION UNDER § 1125(a). Yelp’s complaint first alleges unfair competition under 15 U.S.C. § 1125(a) (Amd. Compl. ¶¶ 50–61). At the threshold, ReviewVio contends Yelp lacks standing under this section for failing to allege injury with particularity (see Br. 14). Yelp counters that ReviewVio fails to apply the right law to the right allegations (see Opp. Br. 8–12). This order agrees. To assert claims under the Lanham Act’s unfair competition provisions, “a plaintiff must plead (and ultimately prove) an injury to a commercial interest in sales or business reputation proximately caused by the defendant’s misrepresentations.” Lexmark Int’l, Inc. v. Static Control Components, Inc., 572 U.S. 118, 140 (2014). The Supreme Court’s analysis, while directly addressing a false advertising claim under § 1125(a), is broad enough to cover standing for false association claims under § 1125(a). See id. at 122, 128, 137–40. ReviewVio fails to reason persuasively otherwise even on reply (Br. 2, 14; Reply Br. 3–5). Here, the complaint alleges that Yelp’s business customers have been confused by ReviewVio’s use of Yelp’s marks — and that this injures Yelp’s reputation, increases Yelp’s costs, and potentially reduces Yelp’s ad and service sales (Amd. Compl. ¶¶ 22, 27–30). This sufficiently alleges commercial injuries proximately caused by ReviewVio. ReviewVio’s argument that Yelp did not suffer proximate injury because it did not compete with ReviewVio (see cf. Br. 14, 16; Reply Br. 3) is wrong on the allegations and the law. The argument fails to grapple with allegations: Yelp sells services to businesses to increase prominence on Yelp through ads, whereas ReviewVio sells services to businesses to both services compete for rev

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Yelp Inc. v. Reviewvio Inc., (N.D. Cal. 2024).

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