Xiang Zhao v. State Farm Fire & Casualty Co.

2025 IL App (2d) 240723
CourtAppellate Court of Illinois
DecidedMay 12, 2025
Docket2-24-0723
StatusPublished
Cited by1 cases

This text of 2025 IL App (2d) 240723 (Xiang Zhao v. State Farm Fire & Casualty Co.) is published on Counsel Stack Legal Research, covering Appellate Court of Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Xiang Zhao v. State Farm Fire & Casualty Co., 2025 IL App (2d) 240723 (Ill. Ct. App. 2025).

Opinion

2025 IL App (2d) 240723 No. 2-24-0723 Opinion filed May 12, 2025 ______________________________________________________________________________

IN THE

APPELLATE COURT OF ILLINOIS

SECOND DISTRICT ______________________________________________________________________________

XIANG ZHAO, ) Appeal from the Circuit Court ) of Lake County. Plaintiff-Appellee, ) ) v. ) No. 24-MR-104 ) STATE FARM FIRE & CASUALTY, ) COMPANY, ) Honorable ) Jorge L. Ortiz, Defendant-Appellant. ) Judge, Presiding. ______________________________________________________________________________

JUSTICE McLAREN delivered the judgment of the court, with opinion. Justices Birkett and Mullen concurred in the judgment and opinion.

OPINION

¶1 Defendant, State Farm Fire & Casualty Co. (State Farm), appeals the decision of the trial

court granting plaintiff’s motion for judgment on the pleadings and ordering the parties to

participate in contractually based appraisal. At issue here is (1) whether the trial court erred in

granting the motion for judgment on the pleadings and (2) whether State Farm’s late notice defense

precludes the parties from the appraisal process. We affirm.

¶2 I. BACKGROUND

¶3 Plaintiff, Xiang Zhao, owns the single-family residence at 993 Creek Bend Drive in Vernon

Hills. State Farm issued to plaintiff a homeowners insurance policy on the property. Policy 13- 2025 IL App (2d) 240723

GD-V496-0 was effective during the relevant period and included coverage for accidental direct

physical loss to the dwelling caused by hail.

¶4 A hailstorm occurred in the area on April 20, 2023. Plaintiff submitted a claim on August

3, 2023, asserting that her home had been damaged by the storm. Defendant investigated and

assigned plaintiff claim number 1353W646D.

¶5 On September 12, 2023, defendant sent an estimate for items covered in the claim and

issued to plaintiff an actual value payment of $12,677.94. The estimate included replacement of

gutters, downspouts, and aluminum wraps on certain window frames and trim.

¶6 Plaintiff disagreed with the assessment and received a second estimate from Encompass

Builders on September 26, 2023. Encompass Builders determined that the hail damage was

extensive enough to require the replacement of all of the windows in the dwelling, at an estimated

cost of $133,817.82. The second estimate also claimed that the scope of the work was extensive

enough to require a general contractor and to trigger the inclusion of both overhead and profit in

the estimate.

¶7 In a letter to defendant dated December 22, 2023, plaintiff invoked her right to the appraisal

process pursuant to the insurance contract. Plaintiff identified the dispute as “the scope of the

damages and the damage repairs” needed to restore the windows of the dwelling. She listed her

appraiser and asked defendant to have its appraiser contact him within 20 days to select an umpire

and schedule the appraisal.

¶8 Defendant replied to the appraisal demand in a letter dated January 2, 2024. Citing the

contract, defendant wrote that it had “completed the inspection of the property and we have

provided our recent estimate which confirms the covered items for this claim.” Defendant refused

-2- 2025 IL App (2d) 240723

plaintiff’s demand for an appraisal under the terms of the policy, stating that it viewed the

differences in estimates to be based on a dispute over policy coverage, not the amount of loss.

¶9 The appraisal provision of the insurance policy states, in relevant parts:

“If you and we fail to agree on the amount of loss, either party can demand

that the amount of the loss be set by appraisal. Only you or we may demand

appraisal. A demand for appraisal must be in writing. You must comply with

SECTION I – CONDITIONS, Your Duties After Loss before making a demand for

appraisal. At least 10 days before demanding appraisal, the party seeking appraisal

must provide the other party with written, itemized documentation of a specific

dispute as to the amount of the loss, identifying separately each item being disputed.

a. Each party will select a competent, disinterested appraiser and

notify the other party of the appraiser’s identity within 20 days of receipt of

the written demand for appraisal.

b. The appraisers will then attempt to set the amount of the loss of

each item in dispute as specified by each party, and jointly submit to each

party a written report of agreement signed by them. In all instances the

written report of agreement will be itemized and state separately the actual

cash value, replacement cost, and if applicable, the market value of each

item in dispute. The written report of agreement will set the amount of the

loss of each item in dispute and will be binding upon you and us.

c. If the two appraisers fail to agree upon the amount of the loss

within 30 days, unless the period of time is extended by mutual agreement,

they will select a competent, disinterested umpire and will submit their

-3- 2025 IL App (2d) 240723

differences to the umpire. If the appraisers are unable to agree upon an

umpire within 15 days:

(1) you or we may make a written application for a judge of

a court of record in the same state and county (or city if the city is

not within a county) where the residence premises is located to

select an umpire;

(2) the party requesting the selection described in item c (1)

must provide the other part:

(a) written notice of the intent to file, identifying the

specific location and identity of the court at least 10 days

prior to submission of the written application; and

(b) a copy of the written application; and

(3) a written report of agreement, as required in item b.

signed by any two (appraisers or appraiser and umpire) will set the

amount of the loss of each item in dispute and will be binding upon

you and us. In all instances the written report of agreement will be

itemized and state separately the actual cash value, replacement

cost, and if applicable, the market value of each item in dispute.

***

g. You and we do not waive any rights by demanding or submitting

to an appraisal, and retain all contractual rights to determine if coverage

applies to each item in dispute.

h. Appraisal is only available to determine the amount of the loss of

-4- 2025 IL App (2d) 240723

each item in dispute. The appraisers and the umpire have no authority to

decide:

(1) any other questions of fact;

(2) questions of law;

(3) questions of coverage;

(4) other contractual issues; or

(5) to conduct appraisal on a class-wide basis.

i. Appraisal is a non-judicial proceeding and does not provide for or

require arbitration. Neither party will be awarded attorney fees. The

appraisal award may not be entered as a judgement in a court.

j. A party may not demand appraisal after that party brings suit or

action against the other party relating to the amount of loss.” (Emphasis in

original).

¶ 10 Defendant posited that the appraisal provision was “to resolve differences in the price of

repairs that State Farm determined were covered” and that plaintiff’s estimate equated to a dispute

in coverage under the policy. Defendant declined to participate in the appraisal process because it

“cannot be used to resolve disputes regarding coverage provided by the contract.” The letter closed

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2025 IL App (2d) 240723, Counsel Stack Legal Research, https://law.counselstack.com/opinion/xiang-zhao-v-state-farm-fire-casualty-co-illappct-2025.