Willis v. Department of Human Rights

CourtAppellate Court of Illinois
DecidedSeptember 21, 1999
Docket4-98-0967
StatusPublished

This text of Willis v. Department of Human Rights (Willis v. Department of Human Rights) is published on Counsel Stack Legal Research, covering Appellate Court of Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Willis v. Department of Human Rights, (Ill. Ct. App. 1999).

Opinion

21 September 1999

NO. 4-98-0967

IN THE APPELLATE COURT

OF ILLINOIS

FOURTH DISTRICT

L. DEAN WILLIS, ) Administrative  

Petitioner, ) Review of The

v. ) Illinois Department

THE ILLINOIS DEPARTMENT OF HUMAN RIGHTS,) of Human Rights

Chief Legal Counsel, and UNITED PARCEL ) No. 1997SA0916.

SERVICE, )

Respondents. )

_________________________________________________________________

JUSTICE MYERSCOUGH delivered the opinion of the court:

In June 1997, petitioner, L. Dean Willis, filed a com­

plaint with the Department of Human Rights (Department) against re­spon­dent, United Parcel Service (UPS).  Petitioner alleged that his employ­er, UPS, violated the Illinois Human Rights Act (Act) (775 ILCS 5/1-101 et seq . (West 1998)) by de­mot­ing him sole­ly be­

cause of his age.  In April 1998, the Department de­ter­mined peti­

tion­er failed to pres­ent sub­stan­tial evi­dence to sup­port his claim.  In October 1998, the chief legal coun­sel af­firmed the Department's dis­miss­al.  

Petitioner now appeals the chief legal counsel's deter­

mination to this court on di­rect ad­min­is­tra­tive re­view, argu­ing (1) the Act's pro­cedural frame­work violates due pro­cess; (2) the chief legal counsel's decision was arbi­trary and capri­cious; and (3) the Department erred in refus­ing to hear evidence alleg­ing a pattern of age dis­crim­i­na­tion against peti­tioner.  We af­firm.  

I. BACKGROUND

In early 1996, UPS assigned peti­tion­er to the position of business man­ager at UPS' facility in Quincy, Illi­nois.  As busi­ness manag­er, peti­tioner became respon­sible for directing all activities at the facility.

According to the Department's investigative report, UPS district human resource manager Gary Finke stated that he vis­ited the facility and conducted a "staff ride" in July 1996.  A staff ride al­lows upper management to meet with the drivers and to evaluate the facility's condition. Finke stated that he "discov­

ered that [the Quincy facility instituted] *** very lit­tle, if any, [of the] [b]est [g]roups [p]rogram" and Finke "told [pe­ti­

tioner] to cor­rect this."

UPS implemented the "best groups" program in 1995.  Under the program, groups of employees worked together to ad­dress sig­nifi­cant issues such as safety and business devel­op­ment.  UPS insti­tuted the program at selected centers and sent a team to each center to educate employees about the program.  According to the investigative report, petitioner once served on such a team.  In No­vem­ber 1995, UPS sent a team to the Quincy facility for ap­

prox­i­mate­ly four months to implement the best groups pro­gram.  

According to the Department's investigative report, UPS dis­trict qual­i­ty man­ag­er and divi­sion man­ager Karl Gramm stated that he and former division manager Mick­ey Wigley met with peti­

tioner in August 1996.  They repeated Finke's di­rec­tive that peti­tion­er sched­ule and conduct best groups meet­ings.  They fur­

ther told peti­tioner that they expected him to take an active role in the meet­ings and in plan­ning best group initia­tives.  Wigley's notes of that meet­ing, appended to the investi­gative report, showed peti­tioner displayed a negative attitude with regard to the mat­ters dis­cussed during the meeting.

According to Finke, Wigley met with peti­tion­er again in October 1996.  Peti­tion­er ex­hib­ited nega­tive feel­ings to­ward UPS, and Wigley sug­gested petitioner improve his "neg­ative atti­tude as it was going to ad­versely af­fect his credi­bili­ty and his career."

In De­cem­ber 1996, Finke and Wigley visited the Quincy fa­cility.  According to Finke, they ob­served inade­quacies in sev­

eral train­ing ar­eas.  Supervi­sors com­plained they were not being prop­erly trained and were general­ly dissatisfied with re­gard to peti­tion­er's treatment toward them.  Several drivers also ap

proached Finke and Wigley with com­plaints about petitioner.  The drivers re­quest­ed that Finke and Wigley conduct a "focus group" meeting, whereby drivers could ex­press their con­cerns.  Finke scheduled a focus group meeting for Janu­ary 7, 1997.

Finke also stated that 32 out of some 40 drivers at­

tend­ed the meeting.  "Driver after driver complained about [peti­

tion­er], *** [stating petitioner] would not really listen to their con­cerns, *** refer[ring] to [them] as 'cost' rather than employ­ees[.]  [S]ome were afraid to approach [petitioner] and others did not because they knew he would not do anything anyway so why bother."

The Department's investigator spoke with several UPS em­ploy­ees, including drivers, supervisors, and managers, with regard to peti­tion­er.  Some stated they got along with petition­er and thought peti­tion­er per­formed his du­ties well.  However, many acknowledged that petitioner did not get along particularly well with some UPS employees.  Of those interviewed, no one had or pre­sent­ed any rea­son to be­lieve petitioner was trans­ferred be­

cause of his age.

According to the investigative report, on January 27, 1997, Finke and Gramm met with peti­tion­er.  Petitioner stated that Finke told peti­tion­er they were trans­fer­ring him to UPS' in­

dus­trial engi­neer­ing de­partment in Decatur, where he would hold the posi­tion of super­vi­sor.  Peti­tioner stat­ed that the move came as a com­plete sur­prise, and he re­ceived no fore­warning that he was per­forming his duties inad­equate­ly.  Accord­ing to peti­tion­er, Finke told peti­tion­er to take a few days to re­flect on the situa­

tion before report­ing to the Decatur fa­cili­ty.  

Finke stated that he, along with Gramm and district man­ager Randy Franklin, de­cid­ed to trans­fer petitioner because of his nega­tive attitude and his unwillingness to properly implement the best group program, even after being specif­ically and repeat­

ed­ly in­structed to do so.  Moreover, Finke stated that the com­

plaints from drivers and supervisors with regard to petitioner were sig­nificant enough to warrant a change.

After transferring petitioner, UPS promoted Mark Col­

lins, age 35, to the position of business manager.  Finke testi­

fied that UPS chose Collins be­cause of his work per­for­mance.  More­over, Collins had experi­ence as a supervi­sor of training and quality, which were areas Finke, Gramm, and Franklin felt needed improve­ment.

The investigator found a lack of substantial evidence existed to support petitioner's claim for the following reasons:

"1.     [UPS] has presented a legitimate non­dis­

crim­inatory rea­son in that [peti­tion­er] did not implement the [b]est [g]roup [p]rogram as he had been direct­ed and major morale problems [existed] with the em­ploy­ees and super­visors.

2.

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