Williams v. PillPack LLC

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF WASHINGTON AT TACOMA AARON WILLIAMS, on behalf of himself CASE NO. 3:19-cv-05282-DGE and all others similarly situated, ORDER GRANTING IN PART Plaintiff, PLAINTIFF’S MOTION FOR v. CLASS CERTIFICATION (DKT. NO. 228) PILLPACK LLC, Defendant. I INTRODUCTION This matter comes before the Court on Plaintiff Aaron Williams’s renewed motion for class certification (Dkt. No. 228). For the reasons articulated herein, Plaintiff’s renewed motion for class certification is GRANTED in part. II BACKGROUND The Court has extensively discussed the procedural and factual background of this case in prior orders, and they are incorporated by reference. (See, e.g., Dkt. Nos. 140, 220, 258.) The Court previously granted Plaintiff’s motion for class certification on February 12, 2021. (See Dkt. No. 140 at 18–19.) The Court certified the following class: All persons or entities within the United States, whose telephone number was obtained by Prospects DM from Yodel Technologies, LLC or Fluent, Inc., and who between March 13, 2018, and June 16, 2019, received a non‐emergency telephone call promoting goods or services on behalf of PillPack, LLC, as part of the PillPack Performance Media campaign:

a) to a cellular telephone number through the use of an automatic telephone dialing system or an artificial or prerecorded voice; or b) to a cellular or residential telephone number that had been registered on the national Do Not Call Registry for at least 31 days and who received more than one call as part of the PillPack Performance Media campaign within any twelve-month period. Transfers Sub‐Class: All Class members who were transferred at least once to a PillPack call center on the Dialed Number Identification Service at: 866‐298‐0058.

In certifying this class, the Court and the Parties presumed that Prospects DM obtained Williams’s phone number from Yodel Technologies, LLC or Fluent, Inc. (See Dkt. No. 140 at 9.) Further discovery later undermined this assumption (see Dkt. No. 179-4 at 14–16), and as such Williams moved to modify the class certification because he no longer was a member of the putative certified class. (Dkt. No. 178 at 1.) The Court rejected this motion and granted Defendant PillPack LLC’s (“PillPack”) motion to decertify the class (Dkt. No. 187) because it “fails to meet the requirements under Rule 23.” (Dkt. No. 220 at 14.) In decertifying the class, the Court noted Williams “may be able to define a much narrower class.” (Id.) On April 22, 2022, Williams filed a renewed motion for class certification. (Dkt. No. 228.) PillPack filed its motion in opposition to renewed class certification on May 20, 2022. (Dkt. No. 243.) Williams filed his reply on July 3, 2022. (Dkt. No. 249.) Plaintiff moves to certify the following class: All persons or entities within the United States who between March 13, 2018 and June 16, 2019, received a non‐emergency telephone call promoting goods and services on behalf of PillPack, LLC as part of the PillPack Performance Media campaign: i. to a cellular telephone number through the use of an artificial or prerecorded voice; and ii. Performance Media or its agents live transferred the call to a PillPack call center on the DNIS 866‐298‐0058; and iii. Performance Media or its agents did not obtain the cellular telephone number through Rewardzoneusa.com, Nationalconsumercenter.com, or Surveyvoices.com between June 19, 2017 and May 3, 2019 before the date(s) of the call(s); and iv. Performance Media or its agents did not obtain the cellular telephone number through the website Financedoneright.com before the date(s) of the call. (Dkt. No. 228 at 9–10.) A. Legal Standard To certify a class, the Court must determine that class meets “the four requirements of Rule 23(a): (1) numerosity, (2) commonality, (3) typicality, and (4) adequacy of representation” as well as the requirements for one of the types of classes enumerated in Federal Rule of Civil Procedure 23(b). Stromberg v. Qualcomm Inc., 14 F.4th 1059, 1066 (9th Cir. 2021); see also Fed. R. Civ. P. 23. Plaintiff asserts his proposed class meets the requirements of Federal Rule of Civil Procedure 23(b)(3), which requires the Court to find “that the questions of law or fact common to class members predominate over any questions affecting only individual members, and that a class action is superior to other available methods for fairly and efficiently adjudicating the controversy.” Fed. R. Civ. P. 23(b)(3). The burden is on the Plaintiff to establish by a preponderance of the evidence the requirements for class certification are met. See Olean Wholesale Grocery Coop., Inc. v. Bumble Bee Foods LLC, 31 F.4th 651, 665 (9th Cir. 2022), cert. denied sub nom. Starkist Co. v. Olean Wholesale Grocery, No. 22-131, 2022 WL 16909174 (U.S. Nov. 14, 2022); see also Wal-Mart Stores, Inc. v. Dukes, 564 U.S. 338, 345 (2011). Courts have significant discretion to alter, amend, certify, or decertify classes prior to final judgment. See Fed. R. Civ. P. 23(c)(1)(C); see also Carriuolo v. Gen. Motors Co., 823 F.3d

977, 988 (11th Cir. 2016). B. The Law of the Case Doctrine Does not Apply At the outset, the Court rejects PillPack’s argument that the law of the case doctrine precludes the Court from determining that a class may be certified based on common questions of consent or vicarious liability. (Dkt. No. 243 at 20.) The law of the case doctrine provides that “when a court decides upon a rule of law, that decision should continue to govern the same issues in subsequent stages in the same case.” Christianson v. Colt Indus. Operating Corp., 486 U.S. 800, 816 (1988) (quoting Arizona v. California, 460 U.S. 605, 618 (1983)) (internal quotation marks omitted). However, “[a] court has the power to revisit prior decisions of its own or of a coordinate court in any circumstance.”

Id. Furthermore, “[t]he law of the case doctrine applies only sparingly in class certification proceedings, for Rule 23(c) invests broad authority in the district court to alter and amend orders until entry of judgment.” Fair Hous. for Child. Coal., Inc. v. Pornchai Int’l, 890 F.2d 420 at *1 (9th Cir. 1989) (unpublished). Amending and revising class definitions is common given the nature of class actions and is specifically contemplated by the Federal Rules. Discovery in the class context may yield new insights that warrant amending or decertifying a class, as this case has shown. Given the broad discretion granted to the Court to certify or decertify a class based on new evidence obtained

during the course of litigation, the Court finds it is not bound by the law of the case doctrine to apply the Court’s prior determinations as to class certification. Additionally, as Plaintiffs point out, there is new, intervening authority the Court did not previously consider when decertifying the prior proposed class. (Dkt. No. 249 at 14.) The Ninth

Circuit’s holding in Olean that Rule 23(b)(3) permits a court to certify a class with more than a de minimis number of uninjured class members is directly relevant to this Court’s prior analyses of consent-based class certifications. See 31 F.4th at 669. C. The Requirements for Class Certification are Met a. Numerosity The Parties do not contest that this requirement is satisfied and the Court is convinced the proposed “class is so numerous that joinder of all members is impracticable.” Fed. R. Civ. P. 23(a)(1). b. Commonality and Predominance Common questions of consent and vicarious liability predominate among the proposed

class such that class certification is warranted. The Court analyzes the commonality requirement of Rule 23(a)(2) and predominance requirement of Rule 23(b)(3) together given the significant overlap between the two. See Olean, 31 F.4th at 664 (“The requirements of Rule 23(b)(3) overlap with the requirements of Rule 23(a): the plaintiffs must prove that there are ‘questions of law or fact common to class members’ that can be determined in one stroke in order to prove that such common questions predominate over individualized ones.”); see also Kristensen v. Credit Payment Servs., 12 F. Supp. 3d 1292, 1304 (D. Nev. 2014) (“Commonality is inherently satisfied if Rule 23(b)(3)’s predominance requirement is met.”).

“The predominance inquiry ‘asks whether the common, aggregation-enabling, issues in the case are more prevalent or important than the non-common, aggregation-defeating, individual issues.’” Tyson Foods, Inc. v. Bouaphakeo, 577 U.S. 442, 453 (2016) (quoting 2 W. Rubenstein, Newberg on Class Actions § 4:49, pp. 195–196 (5th ed. 2012)). Courts must

“pragmatically compare[] the quality and import of common questions to that of individual questions” and then determine which predominate. Jabbari v. Farmer, 965 F.3d 1001, 1005 (9th Cir. 2020). This is not a quantitative analysis but a pragmatic, qualitative one. See 2 W. Rubenstein, Newberg and Rubenstein on Class Actions § 4:50 (6th ed. 2022). “[M]ore important questions apt to drive the resolution of the litigation are given more weight in the predominance analysis over individualized questions which are of considerably less significance to the claims of the class.” Ruiz Torres v. Mercer Canyons Inc., 835 F.3d 1125, 1134 (9th Cir. 2016). To determine whether common questions predominate over individual ones, the Court must first begin with the elements of the underlying action. See Erica P. John Fund, Inc. v. Halliburton, 563 U.S. 804, 809 (2011). In Williams’s complaint, he asserts violations of 47

U.S.C. § 227(b)(1), which prohibits parties from using artificial or prerecorded voices to deliver messages to residential phone lines without prior express consent of the party being called, and 47 U.S.C. § 227(c), which prohibits telephone solicitation calls to telephone numbers on the national Do Not Call Registry. (Dkt. No. 6 at 7–8.) Williams, however, appears to only seek the certification of a class related to the first of these claims. (Dkt. Nos. 228 at 9–10; 249 at 7.) A violation of § 227(b)(1)(A)(iii) requires Williams establish PillPack or its agents 1) made a call using an artificial or prerecorded voice 2) without prior express consent. Williams proposes there are multiple common questions whose answer will drive the resolution of this litigation. These questions include:

• Whether PillPack is vicariously liable for calls made pursuant to its contract with Performance Media? (Dkt. No. 228 at 22.) • Whether Performance Media and Prospects DM were agents of PillPack under various theories of agency? (Id.)

• Whether Prospects DM was a subagent of PillPack? (Id.) • Whether avatar calls constitute pre-recorded calls under the TCPA? (Id.) • Whether PillPack is a seller for purposes of the TCPA? (Id. at 23.) • Whether consent to receive calls from third parties suffices as valid consent under the TCPA? (Id.) Williams argues these questions are common questions susceptible to answer through common evidence. (Id. at 28–30.) PillPack, by contrast, argues individual issues predominate “with respect to (1) consent; (2) prerecorded voice; (3) whether each call was inbound or outbound; (4) vicarious liability; and (5) identification of the person having exclusive use and control of each phone number.” (Dkt. No. 243 at 19.) The Court addresses each of Defendant’s contentions in turn. i. Consent PillPack argues individual issues of consent predominate and would not provide a proper basis for class certification. First, PillPack points to the Court’s prior rulings as determinative of the issue of consent. (Dkt. No. 243 at 21.) Second, PillPack argues “whether PillPack is the ‘seller’ under the TCPA’s regulations cannot be resolved on a class-wide basis” because it necessarily involves an individualized inquiry into who the calls were placed on behalf of. (Id.) Third, PillPack argues Williams’s proposed class still contains individuals for whom valid prior express consent was obtained. (Id. at 22.) As discussed in Section IV.B supra, the Court’s prior rulings on the issue of consent are not determinative as to class certification at this later stage in the action given further development of the record and the changed class definition proposed by Williams. To the extent that prior rulings are instructive, the Court notes it previously found lack-of-consent had the

capacity to a generate a common answer. (See Dkt. No. 140 at 11–14.) Though the Court did previously rule that “[w]hether opt-in to calls from a third party constitutes valid consent under the TCPA is not a common question for all newly proposed class members,” the basis for this conclusion was Williams’s purported failure to exclude certain websites where consumers opted in to be contacted by telemarketers and these websites listed PillPack as a marketing partner. The Court, for example, noted one such third party (Citadel Marketing Group) Williams failed to exclude “expressly included PillPack within the scope of their consent for at least a part of the relevant period.” (Dkt. No. 220 at 12.) However, the deposition testimony cited in support of this point did not actually establish Citadel Marketing Group listed PillPack as one its marketing partners during the period at issue. Rather, the deponent noted merely, “·I have a specific

recollection of PillPack having appeared on the marketing partner list or within our TCPA, but I cannot provide you with an exact date.” (Dkt. No. 229-44 at 5.) Such speculative evidence does not raise individual issues of consent. See True Health Chiropractic, Inc. v. McKesson Corp., 896 F.3d 923, 932 (9th Cir. 2018). Plaintiff also excludes from the proposed class consumers who provided affirmative consent to the other opt-in websites listed in the Court’s prior opinion. (Dkt. No. 220 at 12.) PillPack has purportedly identified additional websites that listed PillPack as a marketing partner (see Dkt. No. 243 at 14), but this does not prevent the Court from recognizing the broader question of consent predominates over the proposed class. “Common issues will predominate if

‘individual factual determinations can be accomplished using computer records, clerical assistance, and objective criteria—thus rendering unnecessary an evidentiary hearing on each claim.’” Rubenstein, § 4:50; see also Minns v. Advanced Clinical Emp. Staffing LLC, No. 13- CV-03249-SI, 2015 WL 3491505, at *8 (N.D. Cal. June 2, 2015) (“[T]he necessity of making

individualized factual determinations does not defeat class certification if those determinations are susceptible to generalized proof.”). Both parties have established computer records and clerical assistance can narrow the proposed class to include only those parties for whom there is no evidence consent was obtained prior to being contacted as part of the Performance Media campaign. (See Dkt. Nos. 228 at 18–19; 243 at 13–14.) Additionally, to the extent there are some consumers in the class that did provide prior express consent to be contacted by PillPack, the Court may still exclude these individuals from the class later in this litigation. See Fed. R. Civ. P. 23(c)(1)(C); see also Halliburton Co. v. Erica P. John Fund, Inc., 573 U.S. 258, 276 (2014) (“That the defendant might attempt to pick off the occasional class member here or there through individualized rebuttal does not cause individual

questions to predominate.”) Finally, the Court rejects PillPack’s assertion that whether PillPack is the “seller” for purposes of the TCPA requires individualized inquiry. (Dkt. No. 243 at 21.) The TCPA authorizes the Federal Communications Commission (“FCC”) to promulgate regulations to implement the TCPA. See 47 U.S.C. § 227(b)(2). The FCC has issued regulations clarifying it is unlawful for a party to initiate a call “that includes or introduces an advertisement or constitutes telemarketing, using an automatic telephone dialing system or an artificial or prerecorded voice” to cell phones without prior express written consent. 47 C.F.R. § 64.1200(a)(2). 47 C.F.R. § 64.1200(f)(9) defines “prior express written consent” as “an

agreement, in writing, bearing the signature of the person called that clearly authorizes the seller to deliver or cause to be delivered to the person called advertisements or telemarketing messages using an automatic telephone dialing system or an artificial or prerecorded voice.” 47 C.F.R. § 64.1200(f)(9) (emphasis added). 47 C.F.R. § 64.1200(f)(10) then defines “seller” as “the person

or entity on whose behalf a telephone call or message is initiated for the purpose of encouraging the purchase or rental of, or investment in, property, goods, or services, which is transmitted to any person.” 47 C.F.R. § 64.1200(f)(10) (emphasis added) PillPack argues this definition of “seller” precludes resolution on a class-wide basis because calls transferred to PillPack “were placed as part of a general pharmacy partners campaign for a number of pharmacies” and “[t]he agent handling each call did not know to which entity it would be transferred (if at all) at the time an outbound call was placed.” (Dkt. No. 243 at 21.) According to PillPack, the Court would have to individually examine each call to determine on whose behalf the call was initiated. The Court disagrees. As noted in our recent order (Dkt. No. 258), a seller may be

vicariously liable for the actions of a third party through traditional principles of agency. See also In the Matter of the Joint Petition Filed by Dish Network, LLC, 28 F.C.C. Rcd. 6574, 6584 (2013). The FCC has further articulated that it sees “no reason that a seller should not be liable under [§ 227(b) of the TCPA] for calls made by a third-party telemarketer when it has authorized that telemarketer to market its goods or services.” Id. at 6593. The Court has already found there is a triable issue of fact as to whether Performance Media was an agent of PillPack and whether Prospects DM was a subagent. (Dkt. No. 258 at 11–13.) And there is ample evidence PillPack was aware of and able to exercise significant control over the Performance Media campaign and calls made by Prospect DM’s vendors. (See, e.g., Dkt. No. 229-25 at 2.) PillPack

cites no authority to establish a call may only be “initiated” on behalf of one seller and the Court agrees with Williams that the fact that the Performance Media campaign calls may have been initiated on behalf of multiple sellers does not necessitate individualized inquiries or evidence. The Court finds there is common evidence as to the nature of PillPack’s control over the

Performance Media campaign and that this evidence has the capacity to generate common answers for the proposed class for purposes of PillPack’s consent defense. ii. Prerecorded Voice Calls PillPack maintains that whether customers included in Williams’s proposed class were contacted with a prerecorded avatar call or a live voice requires individualized inquiry and is not susceptible to common evidence. (Dkt. No. 243 at 23–24.) To support this contention, PillPack points to this Court’s prior findings and to the absence in the record of affirmative evidence as to which calls in the records transferred by Performance Media to PillPack (“PM Transfer Records”) used live voice versus prerecorded messages. The Court previously found that “some of the numbers on the call records list [produced

by Prospect’s DM] were handled by live agents and not by an avatar like the Plaintiff’s call. There is no way to determine which of the numbers on the call records list were handled by a live agent so there is no way to know which of the class members were treated in this manner.” (Dkt. No. 220 at 11.) The Court based this finding on deposition testimony from Prospects DM’s CEO Josh Grant, who testified that it was standard on many of Prospect DM’s campaigns for agents to “hop in” or “interject on a call.” (Dkt. No. 206-1 at 24.) When pressed, Grant noted there were no records in Prospect DM’s call logs indicating when live agents interjected into calls. (Id. at 25.) Grant also testified the campaign Performance Media undertook on behalf of PillPack and other customers to generate leads “wasn't a voice campaign except for a small

amount of calls that went to inbound agents for quality assurance to spot verify the quality of Yodel's transfers to Performance Media.” (Dkt. No. 216 at 22.) Ultimately, whether PillPack authorized the use of prerecorded or avatar calls is susceptible to common evidence and will drive the resolution of this litigation. Williams has

presented evidence PillPack hired Performance Media to run a campaign to generate leads using a “prerecorded voice system” or “avatar.” (Dkt. No. 34 at 2.) He has also presented evidence PillPack managers were aware the Performance Media campaign used avatars as part of their campaign. (See, e.g., Dkt. No. 229-9 at 3–4.) And there is evidence PillPack was aware an avatar was being used at the beginning of the Performance Media Campaign. (See Dkt. No. 30- 21 at 2.) PillPack, by contrast, fails to “identify even one call in which a live voice was used exclusively.” (Dkt. No. 140 at 15.) The FCC has also clarified the TCPA’s prohibition on making a prerecorded call to a party without prior express written consent applies to “any telephone call to a residential telephone line initiated using an artificial or prerecorded voice message,” including ones made using soundboard or avatar technology where a live agent may

insert themselves into the call. In the Matter of Rules & Reguls. Implementing the Tel. Consumer Prot. Act of 1991 Northstar Alarm Servs. LLC's Petition for Expedited Declaratory Yodel Techs. LLC's Petition for Expedited Ruling or in the Alternative Retroactive Waiver, 35 F.C.C. Rcd. 14640, 14640 (2020). Given the absence of any evidence indicating the Performance Media campaign used live voice exclusively on any of its calls, Williams’s proposed common question—whether avatar calls constitute pre-recorded calls under the TCPA—is susceptible to common evidence and is likely to drive the resolution of this litigation. iii. Inbound or Outbound Nature of Call

PillPack also asserts that because the PM Transfer Records do not indicate whether each call transferred to PillPack was inbound or outbound, the Court would have to conduct an individualized inquiry to determine whether liability attaches to each class member. (See Dkt. No. 243 at 24–25.) To support this point, PillPack points to the statutory language of the

relevant TCPA provision which provides that it is unlawful for a party to “make any call” using prerecorded or artificial voices. 47 U.S.C. § 227(b)(1)(A). PillPack contends that such language precludes liability for inbound calls from customers that were then transferred to their call center because, presumably, inbound calls were not “made by” PillPack or its purported agents. In response, Williams asserts PillPack does not deny the intent of the Performance Media Campaign was for Performance Media to call potential leads and to transfer those leads into PillPack as an inbound call. (Dkt. No. 249 at 7.) That the PM Transfer Records do not list whether the calls transferred to PillPack’s call center were inbound or outbound calls does not preclude class certification. There is no indication there were more than a de minimis number of inbound calls from consumers that were

transferred to PillPack. Though Prospect DM’s CEO Joshua Grant testified that he “think[s] that we took some inbound calls through Vicidial with live agents” (Dkt. No. 244-1 at 6) (emphasis added), PillPack has offered no other evidence to support this speculation. ‘“[T]he fact that a defense may arise and may affect different class members differently does not compel a finding that individual issues predominate over common ones.”’ Bridging Communities Inc. v. Top Flite Fin. Inc., 843 F.3d 1119, 1125 (6th Cir. 2016) (quoting Young v. Nationwide Mut. Ins. Co., 693 F.3d 532, 544 (6th Cir. 2012)); see also McKesson, 896 F.3d at 932. To the extent PillPack wishes to contest liability as to specific class members, it may do so at trial. The Court

is not convinced such an inquiry will necessitate an individual evidentiary hearing on each such claim. See Rubenstein, § 4:50. iv. Vicarious liability PillPack argues it cannot be found to be vicariously liable for calls placed by third-party

vendors, and as such answering common questions related to vicarious liability cannot drive the resolution of this litigation. (See Dkt. No. 243 at 25.) PillPack does not appear to contest that such questions would rely on common evidence. As discussed at length in the Court’s prior order, there is a genuine issue of material fact as to whether PillPack can be held liable for calls in violation of the TCPA placed by third-party vendors. (See generally Dkt. No. 258). Resolution of this, and other questions related to Williams’ vicarious liability arguments, will be resolved through common evidence such as PillPack’s correspondence with and communications with Performance Media and Prospect DM. As the Ninth Circuit has noted, if each member of Plaintiff’s proposed class could rely on the common evidence put forward to ‘“establish liability if he or she had brought an individual

action,’ and the evidence ‘could have sustained a reasonable jury finding’ on the merits of a common question, then a district court may conclude that the plaintiffs have carried their . . . burden as to that common question of law or fact.” Olean, 31 F.4th at 667 (cleaned up). As such, the Court finds Plaintiff’s common questions related to vicarious liability are susceptible to class-wide proof and the Rule 23 commonality/predominance requisites as to these questions are satisfied. v. Identification of the person having exclusive use and control of each phone number

Finally, PillPack argues Williams “has identified no method for determining the subscribers or users of phone numbers” and that such an analysis would require “individualized inquiries.” (Dkt. No. 243 at 26–27.) The Court previously rejected this exact argument. (See Dkt. No. 140 at 14–15.)

Plaintiff proposes: All telephone number records in the Class List will be sent to a third party to perform “reverse lookups” to identify whether an available associated email address exists for each telephone number. To the extent no email address is identified, the reverse lookup process will identify the most likely current physical mailing address for the Class member.

(Dkt. Nos. 145 at 7; 249 at 15.) The Court again finds such proposal is an adequate “starting point to identify the aggregate number of TCPA violations in this case.” (Dkt. No. 140 at 14.) Courts have repeatedly recognized the adequacy of reverse lookup methodologies to satisfy Rule 23(b)(3)’s predominance requirement. See, e.g., Wesley v. Snap Fin. LLC, 339 F.R.D. 277, 287 (D. Utah 2021), leave to appeal denied, No. 21-600, 2022 WL 482156 (10th Cir. Feb. 16, 2022) (noting that proposed notice plan using reverse lookup to identify potential class members “follows an accepted and often used method in providing notice to potential TCPA class members.”); Knapper v. Cox Commc’ns, Inc., 329 F.R.D. 238, 245 (D. Ariz. 2019) (noting that “the reverse lookup process is the industry standard and is commonly used in TCPA cases.”); LaVigne v. First Cmty. Bancshares, Inc., 330 F.R.D. 293, 296 (D.N.M. 2019) (affirming the use of a reverse lookup notice procedure to identify class members). The goal of class certification “is not to identify every class member at the time of certification, but to define a class in such a way as to ensure that there will be some administratively feasible way for the court to determine whether a particular individual is a member at some point.” Krakauer v. Dish Network, L.L.C., 925 F.3d 643, 658 (4th Cir. 2019) (cleaned up). As we previously noted, should PillPack “identify that certain numbers included in the class are not the subscribers or customary users of the called numbers, the Court could adopt measures to filter out those Class members.” (Dkt. No. 140 at 15.) The Court ultimately retains broad discretion to amend the class at any point prior to final judgment.

In sum, the Court finds Williams has presented sufficient evidence to establish “there are ‘questions of law or fact common to class members’ that can be determined in one stroke.” Olean, 31 F.4th at 664. PillPack’s arguments notwithstanding, this is sufficient to satisfy both the predominance and commonality requirements of class certification. c. Typicality and Adequacy1 The Court also finds Williams’s claims and defenses are typical of the proposed class and that he and class counsel are adequate class representatives. Rule 23(a) requires “the claims or defenses of the representative parties are typical of the claims or defenses of the class.” Fed. R. Civ. P 23(a)(3). “The purpose of the typicality requirement is to assure that the interest of the named representative aligns with the interests of

the class.” Hanon v. Dataproducts Corp., 976 F.2d 497, 508 (9th Cir. 1992). “The test of typicality is whether other members have the same or similar injury, whether the action is based on conduct which is not unique to the named plaintiffs, and whether other class members have been injured by the same course of conduct.” Ellis v. Costco Wholesale Corp., 657 F.3d 970, 984 (9th Cir. 2011) (quoting Hanon, 976 F.2d at 508) (cleaned up). Class certification should not be granted where defenses unique to the purported class representative threaten to subsume

1 Because the parties’ typicality and adequacy arguments are intertwined, the Court chooses to address the two together. the litigation with inquiries unique to that representative. See id.; see also Hanon, 976 F.2d at 508. Adequacy is a similar, though distinct, test from typicality. “To determine legal adequacy, we resolve two questions: ‘(1) do the named plaintiffs and their counsel have any

conflicts of interest with other class members and (2) will the named plaintiffs and their counsel prosecute the action vigorously on behalf of the class?’” In re Hyundai & Kia Fuel Econ. Litig., 926 F.3d 539, 566 (9th Cir. 2019) (quoting Hanlon v. Chrysler Corp., 150 F.3d 1011, 1020 (9th Cir. 1998)). Williams argues he satisfies both the typicality and adequacy prongs of Rule 23(a). First, he argues his new proposed class addresses concerns raised by the Court in prior orders (Dkt. Nos. 140, 220)—namely that his phone number was not included in the list he purported to rely on to establish membership in the class and that some class members may have consented to calls. (Dkt. No. 228 at 24–25). Second, he asserts he “has no antagonistic or conflicting interest with the members of the proposed class” and that he and class counsel have worked to diligently

prosecute claims on behalf of their proposed class. (Dkt. No. 243 at 25.) PillPack, in response, argues: 1) Williams is still not typical of his purported class; 2) Williams will face unique defenses; and 3) Williams’s credibility is suspect. (Dkt. No. 243 at 27–28.) The Court agrees with Williams that he is typical of his proposed class. First, Williams has presented evidence his phone number is included in the PM Transfer Records and that, pending the Court’s modification, the newly proposed class excludes those parties that expressly consented to receive calls from PillPack. (See Dkt. Nos. 164-3 at 3; 229-28 at 3; 229-48 at 2.)2

2 As discussed above, see Section IV.C.b.ii supra, there is no affirmative evidence that any call was exclusively handled by a live agent, obviating the Court’s prior concerns (see Dkt. No. 220 at 11). Second, the Court is not convinced PillPack’s consent defense as to Williams is sufficiently unique so as to render Williams an unfit class representative. PillPack argues, “Plaintiff is atypical of and inadequate to represent his newly proposed class, whose claims depend on the content of the opt-in forms they submitted—not whether they submitted an opt-in

form.” (Dkt. No. 243 at 28.) Specifically, PillPack asserts it is uncertain whether Plaintiff submitted an opt-in consent form under the name of “Michael Morgan,” which Plaintiff denies, and that litigation of this defense is unique from PillPack’s defenses against other proposed class members. (Id.) PillPack’s citations to “wrong party” cases are inapposite. In Buonomo v. Optimum Outcomes, Inc., 301 F.R.D. 292 (N.D. Ill. 2014), for example, the court found the plaintiff was atypical of the proposed class because the class contained both debtors who may or may not have consented to receive calls from debt collectors and “wrong parties” who received calls because a prior owner had consented to receive such calls. 301 F.R.D. at 297. Since the plaintiff asserted he was the “wrong party” being called, which raised a distinct defense under the TCPA, their

defense was not typical of the class at large. Id. Here, Williams does not assert PillPack is liable to him and other class members because their alleged agents called the wrong party, but rather that PillPack’s alleged agents called him and other class members without proper express written consent. Even if Williams had, in fact, submitted an opt-in consent for a “Michael Morgan” at the web address identified by PillPack, Williams alleges, and PillPack does not appear to contest, that the website on which Mr. Morgan submitted a consent form did not list PillPack as one of its marketing partners. (See Dkt. No. 164-3.) Thus Williams, like all proposed class members, received an avatar or prerecorded call from a third-party telemarketer who allegedly lacked express written consent to contact Williams as to PillPack’s offerings and a critical question for

the case is “whether consent for calls from the telemarketer (as opposed to the seller) is valid consent under the TCPA.” (Dkt. No. 249 at 15.) PillPack’s vague references to Plaintiff’s credibility are too cute by half and not sufficient to make him an unfit class representative. PillPack does not directly assert Williams spoliated

evidence by downloading CCleaner. Rather PillPack alludes to such claims by raising vague questions about Williams’s “credibility” throughout their response. (See, e.g., Dkt. No. 243 at 29.) Though a class representative’s credibility is certainly relevant to the Court’s consideration of their adequacy, ‘“[c]redibility problems do not automatically render a proposed class representative inadequate.”’ Harris v. Vector Mktg. Corp., 753 F. Supp. 2d 996, 1015 (N.D. Cal. 2010) (quoting Ross v. RBS Citizens, N.A., No. 09 CV 5695, 2010 WL 3980113, at *4 (N.D. Ill. Oct. 8, 2010)). To the extent PillPack claims Williams spoliated evidence, PillPack should bring such claims in a proper motion for this Court to consider. The Court will not countenance vague aspersions otherwise. Nor are such aspersions directly relevant to the Court’s adequacy analysis. Only “confirmed examples of dishonesty” are relevant to a class representative’s adequacy. See

Harris, 753 F. Supp. 2d at 1015. PillPack does not contest Williams and his class counsel will prosecute the action vigorously on behalf of the class or that Williams’s interests are otherwise at odds with the proposed class. As such, the Court considers these points conceded. The Court thus finds Plaintiff is typical of his proposed class, does not suffer from any unique defenses that threaten to subsume the litigation, and that Plaintiff and Plaintiff’s counsel3 are adequate representatives of the proposed class. 3 The Court previously determined that Terrell Marshall Law Group PLLC, Smith & Dietrich Law Offices PLLC, and Paronich Law PC would constitute adequate Class Counsel (Dkt. No. 140 at d. Superiority of Class Action Finally, the Court finds a class action is superior to alternative methods of adjudicating the dispute. See Fed. R. Civ. P. 23(b)(3). “The superiority inquiry under Rule 23(b)(3) requires determination of whether the

objectives of the particular class action procedure will be achieved in the particular case. This determination necessarily involves a comparative evaluation of alternative mechanisms of dispute resolution.” Hanlon, 150 F.3d at 1023 (citation omitted). The TCPA provides for limited statutory damages that an individual may recover. See 47 U.S.C. § 227(b)(3). “If plaintiffs cannot proceed as a class, some-perhaps most—will be unable to proceed as individuals because of the disparity between their litigation costs and what they hope to recover.” Loc. Joint Exec. Bd. of Culinary/Bartender Tr. Fund v. Las Vegas Sands, Inc., 244 F.3d 1152, 1163 (9th Cir. 2001); see also Rinky Dink, Inc. v. World Bus. Lenders, LLC, No. C14-0268-JCC, 2016 WL 4052588, at *3 (W.D. Wash. Feb. 3, 2016) (“[R]esolution of thousands of claims in one action is superior to individual lawsuits with small damages

amounts.”). We thus find it likely that class members’ interest in “individually controlling the prosecution or defense of separate actions,” see Fed. R. Civ. P. 23(b)(3)(A), is unlikely to outweigh the benefits of collective litigation. Williams represents, and PillPack does not dispute, there are no other cases currently pending that address the calls at issue in this litigation. (Dkt. No. 228 at 31.) And the Court is not aware of any reason why concentrating the litigation in this forum is undesirable. See Fed. R. Civ. P. 23(b)(3)(C). PillPack asserts, “[t]he need to resolve myriad issues on a case-by-case

18) and sees no reason to disturb this prior ruling. (See also Dkt. Nos. 31 at 1–4; 32 at 1–5; 229 at 1–7). basis, as outlined above, raises intractable manageability issues that render class treatment inferior to individual adjudication.” (Dkt. No. 243 at 29.) However, the Court is convinced common questions based on common evidence predominate and any individual issues may be litigated in an orderly and manageable fashion.

Finally, the Court does not find the proposed class, pending the Court’s modification, to be overbroad. The Ninth Circuit has held that Federal Rule of Civil Procedure 23 permits a court to certify a class that “potentially includes more than a de minimis number of uninjured class members.” Olean, 31 F.4th at 669; see also Bowerman v. Field Asset Servs., Inc., 39 F.4th 652, 663 (9th Cir. 2022). What ultimately matters is whether the Court has determined common questions predominate over individual ones. To the extent the Court determines in the future the class contains parties who are not able to recover on the merits, the Court may further refine the proposed class. Fed. R. Civ. P. 23(c)(1)(C); see also Olean 31 F.4th at 669 n.14. V CONCLUSION Accordingly, and having considered Plaintiff’s motion (Dkt. No. 228), the briefing of the parties, and the remainder of the record, the Court finds and ORDERS Plaintiff’s motion GRANTED in part. 1. Pursuant to Rule 23(c)(1)(C), the Court certifies the following class: All persons or entities within the United States who between March 13, 2018, and June 16, 2019, received a non‐emergency telephone call promoting goods and services on behalf of PillPack, LLC as part of the PillPack Performance Media campaign:

i. to a cellular telephone number through the use of an artificial or prerecorded voice; and ii. Performance Media or its agents live transferred the call to a PillPack call center on the DNIS 866‐298‐0058; and iii. Performance Media or its agents did not obtain the cellular telephone number through Rewardzoneusa.com, Nationalconsumercenter.com, finddreamjobs.com, instantplaysweepstakes.com, startacareertoday.com, samplesandsavings.com, sweepstakesaday.com, Surveyvoices.com, or Financedoneright.com between June 19, 2017, and May 3, 2019, before the date(s) of the call(s).4 2. Plaintiff Aaron Williams is APPOINTED as Class Representative. 3. Terrell Marshall Law Group PLLC, Smith & Dietrich Law Offices PLLC, and Paronich Law PC are APPOINTED as Class Counsel pursuant to Federal Rule of Civil Procedure 23(g).

Dated this 23rd day of December, 2022. A David G. Estudillo United States District Judge

4 The proposed class identified in Plaintiff’s motion separated Financedoneright.com from the other websites. (See Dkt. No. 228 at 10.) Plaintiff’s expert, however, analyzed Financedoneright.com’s records together with the records of the other websites using the same dates ranges for all websites. (See Dkt. No. 229.) Therefore, the Court includes Financedoneright.com with the other websites in paragraph iii.