Williams v. HEALTH MAINTENANCE ORG. OF FLORIDA

689 F. Supp. 1082, 1988 U.S. Dist. LEXIS 6148, 48 Empl. Prac. Dec. (CCH) 38,586, 46 Fair Empl. Prac. Cas. (BNA) 539
CourtDistrict Court, M.D. Florida
DecidedMarch 1, 1988
Docket85-1286-CIV ORL-18
StatusPublished

This text of 689 F. Supp. 1082 (Williams v. HEALTH MAINTENANCE ORG. OF FLORIDA) is published on Counsel Stack Legal Research, covering District Court, M.D. Florida primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Williams v. HEALTH MAINTENANCE ORG. OF FLORIDA, 689 F. Supp. 1082, 1988 U.S. Dist. LEXIS 6148, 48 Empl. Prac. Dec. (CCH) 38,586, 46 Fair Empl. Prac. Cas. (BNA) 539 (M.D. Fla. 1988).

Opinion

*1084 ORDER

GEORGE KENDALL SHARP, District Judge.

This case came before the court for a non jury trial. Pursuant to Federal Rule of Civil Procedure 52, the court enters the following findings of fact and conclusions of law.

I. FINDINGS OF FACT

Plaintiff, Lavonne Williams, is a black female who brings this action on charges of failure to hire, failure to train and constructive discharge. Defendant, HMO of Florida (HMOFL) is an employer within the meaning of Title VII of the Civil Rights Act of 1964, 42 U.S.C. § 2000e et seq. HMOFL is a wholly-owned subsidiary of U.S. Healthcare, Incorporated. Defendant and its parent company are involved in the development, marketing and administration of health maintenance organizations to employers and employees whom HMOFL seeks to enroll as members. HMOFL opened an Orlando office in the fall of 1983. The marketing department of the Orlando office was then comprised of a marketing director, two marketing managers, marketing representatives, member relations representatives, marketing administrators and a receptionist.

In January of 1984 plaintiff applied for a job as marketing representative (MR), pursuant to an ad in the Orlando Sentinel. Job requirements included a bachelors degree, strong interpersonal and group communication skills and the ability to work independently. Plaintiff applied in writing to the stated address, enclosing a copy of her resume which indicated she had received a bachelors degree in Business Education from Southern College. Plaintiff testified that she had graduated with a 3.5 grade point average. In addition, plaintiff had taken postgraduate classes at the University of Central Florida.

Plaintiffs resume indicated she had several years of work experience in the health care and insurance fields. Additionally, plaintiff had experience as an office manager for the Orlando Legal Aid Society, where she had a secretarial assistant who did her typing. However, none of plaintiffs previous jobs was in sales, and although plaintiff claimed to have experience speaking before small groups of people, she admitted having no experience speaking before groups of 20 or more, as was required for the position of MR.

Plaintiff was not hired as an MR but was subsequently hired as a marketing administrator (MA). Plaintiff testified that while training as a MA, Heidi Grey (Grey), a marketing manager for defendant, stated that “defendant was looking for more young green-eyed MRs like herself.” Grey denied making any such statement.

The series of events leading to plaintiffs employment are as follows. After being rejected for the job of MR, defendant called plaintiff back to interview for the position of member relations representative (MRR). Typing was not a prerequisite for the job of MRR. Plaintiff was offered the position but refused it because the pay was too low. Following the interview, Plaintiff spoke with Dan Tillotson (Tillotson), defendant’s Orlando marketing director, regarding possible employment opportunities. As a result of this meeting Tillotson offered plaintiff a marketing administrator (MA) position, which paid $13,000.00, $3000.00 more than the MRR position. Tillotson indicated plaintiff was qualified for the job and would eventually be the senior MA, working directly under Tillotson himself.

Defendant’s standard business practice was to administer a typing test to each individual who applied for the MA position. The typing test was routinely administered during the first set of interviews with the marketing managers. Since plaintiff did not follow the standard interview process for MAs the typing test was inadvertently overlooked. As a result defendant did not know plaintiff’s level of typing proficiency. While plaintiff testified she was capable of doing light typing and had attained a level of 45 words per minute while working at the Legal Aid Society the previous year, testimony indicated plaintiff did not possess the level of proficiency normally required of MAs.

*1085 Plaintiff received a letter, dated February 29, 1984, confirming her employment. (Plaintiffs exhibit 4). The letter stated plaintiff had been selected from among a number of applicants based upon her qualities and qualifications. In addition, the letter said defendant would provide training at its corporate headquarters in Willow Grove, Pennsylvania.

Plaintiff commenced employment on March 5, 1984. That same day Grey asked plaintiff to sign an employer-employee agreement setting forth plaintiffs job duties and responsibilities. Grey testified it was customary to send new employees a confirmation letter prior to their commencing work, and at the start of their employment have them execute an employer-employee agreement specifically listing the employee’s job duties.

Grey stated that the job responsibilities listed in the employer-employee agreement were extracted from the job description outline developed for MAs. Plaintiff testified she protested signing the agreement because it failed to properly reflect her duties, as the majority of those duties listed involved typing. Plaintiff said Grey told her this was not an accurate description of her responsibilities but to sign it anyway. Grey denied saying anything to that effect. Plaintiff signed the employer-employee agreement without voicing her protest to Tillotson.

Shortly after her arrival, plaintiff was sent to Jacksonville for training. Angelo Divita (Divita), vice-president of sales for defendant’s Pennsylvania office, testified that the Jacksonville office had been set up just months prior to the Orlando office. Divita testified that the start up phase for each office lasted approximately three to six months and that the Orlando office was in its start up phase during plaintiff’s employ. Divita added that during the start up phase there is an established routine with respect to basic tasks but not with respect to targeting the specific market. Divita did not say whether Jacksonville was still in the start up phase when plaintiff trained there.

While in Jacksonville plaintiff worked with Joan Kosumal (Kosumal). Plaintiff testified she spent most of her time helping Kosumal assemble packets. Plaintiff said she did not engage in nor discuss typing with Kosumal.

Thereafter, plaintiff was sent to the home office in Pennsylvania to train for two weeks. Joan Bender (Bender), assistant vice-president in charge of marketing and purchasing, met plaintiff at the airport. Bender was responsible for hiring and training MAs and stated that the standard procedure in all offices was to give prospective MAs a typing test prior to their hire. Bender added that typing was crucial to the job of MA and that MAs were expected to know how to type before coming to Pennsylvania to train. Bender testified that plaintiff was the only MA sent for training who had not been given a typing test to determine her proficiency. All other MAs who had trained in Pennsylvania met or exceeded defendant’s proficiency standards.

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689 F. Supp. 1082, 1988 U.S. Dist. LEXIS 6148, 48 Empl. Prac. Dec. (CCH) 38,586, 46 Fair Empl. Prac. Cas. (BNA) 539, Counsel Stack Legal Research, https://law.counselstack.com/opinion/williams-v-health-maintenance-org-of-florida-flmd-1988.