Unruh v. Humana Insurance Company

CourtDistrict Court, N.D. Illinois
DecidedSeptember 24, 2019
Docket1:17-cv-01782
StatusUnknown

This text of Unruh v. Humana Insurance Company (Unruh v. Humana Insurance Company) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Unruh v. Humana Insurance Company, (N.D. Ill. 2019).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION RENAE UNRUH, ) ) Plaintiff, ) ) No. 17 C 1782 v. ) ) Judge Rubén Castillo HUMANA INSURANCE COMPANY, et al., ) ) Defendants. )

MEMORANDUM OPINION AND ORDER Pro se plaintiff Renae Unruh (“Plaintiff”) brings this action alleging violations of the Family Medical Leave Act (“FMLA”), 29 U.S.C. § 2601 ef seq., and the Fair Labor Standards Act (“FLSA”), 29 U.S.C. § 201 et seqg., and various state law claims against Humana Insurance Company (“Humana”), Nancy Kavalle (“Kavalle”), and Donna Schoenheider (“Schoenheider”). Before the Court is Defendants’ motion for summary judgment. (R. 86.) For the reasons that follow, the motion is granted as to all claims except state law age discrimination (Count VII) which is dismissed without prejudice. RELEVANT FACTS The following facts are undisputed unless otherwise noted.! Plaintiff was employed by Humana from approximately March 2, 2014, to December 6, 2016. (R. 88, Defs.” SOF 1, 14.)

' As discussed in greater detail below, although Plaintiff filed five separate oppositions to the summary judgment motion, she failed to respond to most of Defendants’ Local Rule 56.1 Statement of Material Facts in any manner that comports with the rules. (See infra, Procedural History.) Accordingly, the Court deems admitted all of Defendants’ asserted facts that are properly supported by the record. Frey Corp. v. City of Peoria, 735 F.3d 505, 513 (7th Cir. 2013).

She held the position of “Utilization Review — Sub-Acute — Oak Brook,” in which she acted as a clinical registered nurse (“RN”) advisor for sub-acute matters, collaborating with healthcare providers in reviewing actual and proposed medical care and services for Humana Plan members against established coverage guidelines review criteria. (/d. {{] 14, 15.) Nancy Kavalle was employed by Humana as a “Front Line Leader” and was Plaintiff's direct supervisor. (/d. 3.) Donna Schoenheider was employed by Humana as a “Utilization Management Manager.” (/d. { 4.) Humana maintains an attendance expectations policy which states that employees are expected to be punctual and in attendance each of their scheduled work days in order to maintain efficiency and productivity, and that repeated absences and tardiness even for good reason may result in termination. (/d. J 7.) It also maintains a flexible policy regarding paid time off (“PTO”) that can be used for vacation, personal or family illness, doctor appointments, school, volunteerism, and other activities of the employee’s choice. (/d. | 8.) Excessive use of PTO, however, can be disruptive to Humana’s business and employee morale, so employees are expected to provide as much advance notice as possible when they will be absent from work, and to be punctual and in attendance every day they are scheduled to work. (/d.) Humana also has a policy which sets out the procedures for requesting accommodations under the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101 et seg. id. § 11.) In addition, it has a policy setting out the procedures for requesting leave under the FMLA. (id. 12.) Finally, Humana has a policy against discrimination based on factors protected by federal, state, or local law. (/d. | 9.) Humana provides employees several ways in which to raise concerns in the workplace, including a toll-free ethics hotline and the ability to report concerns to supervisors, managers, or human resources. (/d. J 10.)

L Unruh’s Employment with Humana Plaintiff is licensed as a registered nurse. (/d. J 13.) She holds an associate’s degree in nursing education, a bachelor’s degree in consumer economics and family management, and a master’s degree in registered nurse health education. (/d.) She began working for Humana on March 2, 2014, in the Utilization Review department. (Jd. J 14.) Her initial salary was $2,730.77 biweekly, or about $71,000 annually. (/d. J 18.) While employed by Humana, Plaintiff acted as a clinical RN advisor for sub-acute matters, collaborating with healthcare providers in reviewing actual and proposed medical care and services for Humana Plan members against established guidelines review criteria. (/d. J 15.) She worked with a team of other clinical RN advisors, and was responsible for the admission review, post-discharge calls, and discharge planning for Humana Plan members for several long-term care facilities. (/d. § 16.) During the March 2014 to May 2015 time period, 13 people including Plaintiff held clinical RN advisor positions at the Oak Brook office and reported to Kavelle. (/a. § 20.) Plaintiff was 44 at that time, and the other advisors ranged in age from 32 to 62. (/d.) Plaintiff's position with Humana was one which allowed for her to work from home. (/d. { 17.) In order to work from home, however, new Humana employees must first successfully pass several audits for accuracy and adherence to company protocols. (/d.) If an employee is not successfully working from home, Humana may require the employee to work in the office. (/d.) When Plaintiff first began with Humana, she was required to work at least two days per week in -. Humana’s Oak Brook office. (/d.) Plaintiff received a week of training in Kentucky when she first began with Humana, followed by classroom training in the Oak Brook office. (/d. § 22.) In July 2014, Kavelle had a

one-on-one meeting with Plaintiff in which they discussed her productivity. (/d. § 23.) They discussed the importance of working from the Oak Brook office two days per week, and Plaintiff was reminded to provide advance notice when she would not be able to work. (/d.) These topics were addressed again in a coaching session the following month. (/d. § 24.) Plaintiff told Kavelle in August 2014 that she could not come to the office because of car troubles. (/d.) On September 26, 2014, Kavelle met again with Plaintiff for her mid-year progress review. (/d. | 25.) They discussed the importance of communicating with front line leaders when Plaintiff would be unable to work at the office. (/d.) In January 2015, Kavelle asked RN Clinical Advisor Jessica Goulding (“Goulding”) to schedule a side-by-side meeting with Plaintiff in order to observe her work and help her improve it. (/d. 26.) When Goulding reached out to Plaintiff, however, she advised that she did not know when she could come into the office. (/d.) Plaintiff met with Goulding and another employee named Bob Unger on January 19, 2015. (id. J] 25, 28.) Unger reported to Kavelle that Plaintiff's notes were disjointed and failed to include several required processing steps. (/d.) He noted that Plaintiff usually refused help from others, and was unwilling to accept feedback. (/d. ] 28) That same day, Plaintiff reached out to Kavelle about which facilities and assignments she was supposed to be handling. (/d.) Kavelle asked Plaintiff to meet with Goulding for guidance, and reminded her of the importance both of in-person trainings, and in-office attendance when requested. (/d.) Plaintiff again resisted. (/d.) That same day, Kavelle requested scheduling Plaintiff's annual performance review. (id. { 31.) Plaintiff provided one date in response, adding that she would not be available for a week thereafter because she was taking PTO. (/d. 31.) Despite the short notice, Plaintiff was permitted the time off. (/d.) On January 20, 2015, Goulding reported to Unger and Kavelle that

he had reviewed Plaintiff's work queue, found it to be in disarray, and spent three hours fixing it. (Id. § 32.) Other workers similarly reported difficulty working with Plaintiff's cases.

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Unruh v. Humana Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/unruh-v-humana-insurance-company-ilnd-2019.