UnitedHealthCare Services, Inc. v. Team Health Holdings, Inc.

CourtDistrict Court, E.D. Tennessee
DecidedMay 10, 2022
Docket3:21-cv-00364
StatusUnknown

This text of UnitedHealthCare Services, Inc. v. Team Health Holdings, Inc. (UnitedHealthCare Services, Inc. v. Team Health Holdings, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Tennessee primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
UnitedHealthCare Services, Inc. v. Team Health Holdings, Inc., (E.D. Tenn. 2022).

Opinion

UNITED STATES DISTRICT COURT EASTERN DISTRICT OF TENNESSEE KNOXVILLE DIVISION

UNITEDHEALTHCARE SERVICES, ) INC., et al., ) ) 3:21-CV-00364-DCLC-JEM Plaintiffs, )

) v. ) ) TEAM HEALTH HOLDINGS, INC., et al., ) ) Defendants. ) )

MEMORANDUM OPINION AND ORDER This matter is before the Court on Defendants’ Team Health Holdings, Inc., AmeriTeam Services, LLC, and HCFS Health Care Financial Services, LLC, (collectively, “TeamHealth”) Motion to Dismiss [Doc. 25]. Plaintiffs United HealthCare Services, Inc., United Healthcare Insurance Company, and UMR, Inc. (collectively, “United”) responded [Doc. 41], and TeamHealth replied [Doc. 44]. This matter is now ripe for resolution. For the reasons that follow, Defendants’ Motion to Dismiss [Doc. 25] is DENIED. I. BACKGROUND United insures and offers claims administration services for healthcare plans offered by employers [Doc. 1, ¶¶ 14-16]. United also funds and administers fully insured healthcare plans [Id., ¶ 26]. It pays claims for medical services submitted to its plans from its own assets [Id.]. United additionally provides self-funded healthcare plans, which are funded by contributions from employers and employees [Id., ¶ 27]. It acts as a claims administrator for these plans and provides its services according to Administrative Services Agreements (“ASAs”) [Id.]. By acting under the ASAs, United is a fiduciary for those plans under the Employee Retirement and Income Security Act (“ERISA”), 29 U.S.C. § 1002(21)(A) [Id., ¶ 28]. Moreover, the ASAs allow United to recover overpayments on claims resulting from fraud or abuse [Id., ¶ 29]. United does not identify in its Complaint the specific ERISA plans at issue in this case but states that it will “following the entry of a HIPAA-qualified protective order.” [Id., ¶ 31]. TeamHealth is one of the largest emergency room staffing, billing, and collections companies in the United States [Id., ¶ 41]. Specifically, TeamHealth acquires medical groups, who then contract with hospitals to staff emergency rooms with doctors and medical personnel [Id., ¶¶ 42-43]. United asserts that TeamHealth operates through a “web of subsidiaries, affiliates,

and contractors” known as the TeamHealth System [Id., ¶ 44]. Team Health Holdings, Inc. is a Delaware corporation that is a holding company for the TeamHealth System [Id., ¶ 18]. AmeriTeam Services, LLC is a Tennessee company that employs the officers and administrators of the TeamHealth System, sets policies for the System, and provides support operations to the System [Id., ¶ 19]. HCFS Health Care Financial Services, LLC is a Florida company that provides billing, coding, and collection services for TeamHealth’s medical groups [Id., ¶ 20]. In 2017, Blackstone, a private equity firm, acquired TeamHealth for $6.1 billion [Id., ¶ 41].1 United processes and pays close to one million insurance claims every day [Id., ¶ 32]. It explains that the volume of claims it processes prevents it from reviewing each and every claim thoroughly [Id.]. The claims it receives typically are unaccompanied by medical records to

substantiate the services provided in the claim [Id., ¶ 33]. United uses a “largely automated” system to process claims, and it relies “on [medical] providers to supply truthful and accurate information with insurance claims,” requiring that providers attest to the accuracy of the claims that they submit [Id., ¶ 34]. TeamHealth is one of the providers that regularly submits claims to United. When submitting claims, TeamHealth uses Current Procedural Terminology (“CPT”)

1 Blackstone manages approximately $915 billion in assets. See https://www.blackstone.com/the-firm/. codes and a standardized form that includes a certificate attesting the claim is “true, accurate, and complete.” [Id., ¶¶ 36-38]. CPT codes denote the type and degree of medical care that a patient received from a provider [Id., ¶ 38]. TeamHealth uses non-medical staff to bill claims to insurers and claims administrators, like United [Id., ¶ 47]. HCFS Health Care Financial Services, LLC (“HCFS”), specifically is the entity that performs the billing and coding for TeamHealth [Id.]. United contends that HCFS bills claims administrators according to policies set by Team Health Holdings, Inc. and AmeriTeam

Services, LLC [Id.]. TeamHealth’s medical personnel are not involved in the billing or coding process [Id., ¶¶ 48-49]. United contends that, “[s]ince at least 2016,” TeamHealth covertly and methodically engaged in upcoding [Id., ¶ 1]. Upcoding occurs when a medical provider submits a claim using an inaccurate CPT code that denotes a higher level of medical care than was provided to receive a larger payment for the services actually rendered by the provider [Id., ¶ 56]. In short, upcoding causes a claims administrator to overpay on a claim for medical services [Id.]. For emergency room services, TeamHealth uses CPT codes ranging from 99281 to 99285, with higher numbers indicating “more extensive and complex treatment” that is charged at a higher rate [Id., ¶ 59]. For example, United pays on average $57.68 for services coded at 99281 while paying $446.61 for

services coded at 99285 [Id., ¶ 60]. Services coded at 99285 typically require medical professionals to treat problems of “high severity [that] pose an immediate significant threat to life or physiologic function.” [Id., ¶ 63]. According to United, some examples of medical issues coded at 99285 are critical trauma, chest pain, sepsis, third- and fourth-degree burns, hypothermia, and severe respiratory issues [Id., ¶ 66]. Similarly, services coded at 99284 require medical professionals to treat problems of “high severity [that] require urgent evaluation.” [Id., ¶ 65]. Some examples of medical issues coded at 99284 are head injuries accompanied by the loss of consciousness, kidney stones, dehydration requiring admission, headaches requiring admission, and abdominal pain substantiated with advanced imaging [Id., ¶ 66]. In 2020, United analyzed claims submitted by TeamHealth and determined that 51% of its claims were coded at 99285 [Id., ¶ 68]. United requested medical records from TeamHealth for 26,000 of those claims and determined that 62% of claims TeamHealth coded at 99285 and 99284 were not supported by medical records [Id., ¶ 70]. According to United, those claims should have used lower CPT codes [Id.]. In 2021, United began reviewing all TeamHealth claims using the

99284 and 99285 codes [Id., ¶ 71]. United explains that, so far, it has reviewed 47,000 TeamHealth claims and determined that 75% of those claims using the 99285 CPT code could not be supported by medical records [Id., ¶ 72]. United does not list every claim it alleges TeamHealth improperly coded but does list 13 examples of allegedly improper 99285-coded claims that it found [Id., ¶¶ 73-86]. Those examples include a patient diagnosed with strep throat who was given antibiotics and discharged, a patient who had a psoriatic arthritis flare up that was prescribed painkillers and discharged, a patient who complained of lower back pain with no previous history of such pain that was prescribed pain and anxiety medication and discharged, and a patient who complained of gastric pain after eating a chili dog at 12:00 a.m. who was given Maalox and discharged [Id., ¶¶ 74-75, 79, 84]. United

contends that these examples are representative of thousands of claims [Id., ¶ 87]. United asserts that TeamHealth’s upcoding was deliberate and fraudulent [Id., ¶ 89]. United explains that TeamHealth’s billing staff are not certified professional coders and that TeamHealth trains its billing staff itself using its own policies [Id.]. United states that TeamHealth’s rate of 99284 and 99285 codes greatly exceeds the error rate for such codes, indicating intentional upcoding by TeamHealth [Id., ¶ 91].

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UnitedHealthCare Services, Inc. v. Team Health Holdings, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/unitedhealthcare-services-inc-v-team-health-holdings-inc-tned-2022.