TruConnect Communications v. Maximus

CourtCalifornia Court of Appeal
DecidedMay 11, 2023
DocketA163562
StatusPublished

This text of TruConnect Communications v. Maximus (TruConnect Communications v. Maximus) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
TruConnect Communications v. Maximus, (Cal. Ct. App. 2023).

Opinion

Filed 5/11/23 CERTIFIED FOR PUBLICATION

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

FIRST APPELLATE DISTRICT

DIVISION ONE

TRUCONNECT COMMUNICATIONS, INC., Plaintiff and Appellant, A163562

v. (San Francisco County MAXIMUS, INC., et al., Super. Ct. No. CGC-21-589607) Defendants and Respondents.

Appellant TruConnect Communications, Inc. provides telephone service to lower-income Californians under a program administered by the California Public Utilities Commission (CPUC or Commission) called “LifeLine.” TruConnect sued two companies hired by the CPUC, respondents Maximus Inc. and Solix, Inc., claiming they botched the rollout of a new software platform used to enroll people in Lifeline, causing TruConnect to lose millions of dollars. The trial court ruled that it lacked jurisdiction and dismissed the action. We reverse this ruling, but we remand to the trial court to decide whether the lawsuit is nonetheless barred because the Commission is an indispensable party or for other reasons. I. FACTUAL AND PROCEDURAL BACKGROUND Lifeline provides discounted telecommunications services to eligible low-income Californians. The CPUC is authorized to administer the program

1 under the Moore Universal Telephone Service Act (Act). (Pub. Util. Code, § 871 et seq.1) The Act declares that furnishing LifeLine telephone service “should be supported fairly and equitably by every telephone corporation, and the [C]ommission, in administering the lifeline telephone service program, should implement the program in a way that is equitable, nondiscriminatory, and without competitive consequences for the telecommunications industry in California.” (§ 871.5, subd. (d).) To implement the Act, the CPUC in 1983 adopted General Order 153, which establishes administrative procedures for LifeLine. The order spans a little over 35 pages and provides information about tariff filings, provider notices, enrollment procedures, service requirements, rates, audits, and other procedures. The order sets forth customer eligibility criteria, and it explains the role of a “third-party administrator,” an entity hired by the CPUC to qualify applicants and verify their initial and continued eligibility for the program. Section 9 of the order explains the procedure for service providers to seek reimbursement from the CPUC for “LifeLine-related costs and lost revenues.” The section describes what types of costs and lost revenues may be recovered from the California “LifeLine Fund,” a repository of LifeLine surcharge money. Lost revenues apparently refers to the difference between a provider’s normal rates and the discount rates charged to LifeLine subscribers. TruConnect provides free wireless telephone service to eligible Californians through LifeLine. It is a regulated public utility. (§ 216, subd. (a) [“telephone corporation” is a public utility].) The CPUC in late 2018 announced that it planned to switch the third-party administrator managing

1All statutory references are to the Public Utilities Code unless otherwise specified.

2 LifeLine enrollment. It selected respondent Maximus. Although the role of Maximus, as a third-party administrator, is described in General Order 153, the company itself apparently is not a regulated utility. According to the operative complaint, TruConnect realized Maximus was “woefully unequipped to take over” as administrator, and TruConnect asked the CPUC to delay the rollout of new software “until . . . major issues were worked out to avoid substantial losses.” The launch nonetheless went forward on April 1, 2019. Maximus ultimately “recruited TruConnect and its team of software engineers and operational and technical staff to assist with the failed software launch.” The complaint alleges that “TruConnect invested hundreds of thousands of man-hours into salvaging the Maximus platform rollout.” The launch of Maximus’s platform “was a failure from the start, with thousands of applicants blocked from enrollment because the new system prevented the necessary CPUC decisions required by [General Order 153] . . . , including payment to LifeLine providers.” After Maximus “proved it was recklessly unequipped to fix the errors it caused and that TruConnect foresaw, Maximus subcontracted work to [respondent] Solix.” TruConnect claims it incurred losses of more than $14 million in lost revenue and expenses in connection with the launch. TruConnect first sought reimbursement from the CPUC for losses allegedly incurred when customers were mistakenly deemed ineligible for the program. The Commission initially paid some of these claims, but it eventually questioned TruConnect about reimbursing a category of costs TruConnect called “lost opportunities.” TruConnect explained that it sought reimbursement for customers who wanted TruConnect’s services but were unable to enroll because of the third-party administrator’s flawed rollout. In September 2020, the CPUC issued Resolution T-17707, which denied

3 reimbursement for these types of losses. The Commission concluded that although section 9 of General Order 153 allows recovery of costs and lost revenues for carriers that provide LifeLine service to eligible subscribers, the order does not provide recovery for such costs when they are associated with customers who never received LifeLine service. The resolution stated that General Order 153 “expressly forbids ‘lost opportunities’ or ‘missed opportunities’ costs” relating to potential customers who were never found to be eligible for LifeLine. According to the resolution, reimbursement for such costs and lost revenues would “jeopardize[] the ongoing health of the [LifeLine fund].” The CPUC thus denied TruConnect’s reimbursement claims for costs and lost revenues for customers who were never deemed eligible for LifeLine, and it sought to recover the money it had previously paid to reimburse such claims. The CPUC later denied TruConnect’s requests for a rehearing and stay of Resolution T-17707. Also in September 2020, TruConnect sued the CPUC, Maximus, and Solix. TruConnect soon acknowledged there were “jurisdictional considerations” implicated by the inclusion of the CPUC in its lawsuit and requested dismissal of the case less than two months after it was filed. In February 2021 TruConnect initiated this lawsuit against Maximus and Solix only. Although TruConnect’s initial complaint was filed against only those two companies, it included several allegations regarding the CPUC’s alleged conduct. For example, the complaint included a heading stating, “The CPUC Mismanaged the Rollout of a New TPA [Third-Party Administrator] in California.” (Formatting omitted.) It alleged that “the CPUC initiated a chain of events that, through actions by Maximus and Solix, has cost TruConnect millions of dollars.” It also alleged that “the CPUC and Maximus recklessly and intentionally decided to push ahead with

4 launching the new Maximus platform.” And it alleged that TruConnect’s concerns about the launch of the new system were ignored “due to the internal pressures at the CPUC and the desire to avoid financial penalties.”2 In June 2021, TruConnect filed a first amended complaint, omitting most of its previous allegations concerning the CPUC. For example, the heading stating that the CPUC mismanaged the rollout of a new third-party administrator was changed to state, “The Rollout of a New TPA in California Is Mismanaged.” (Formatting omitted.) The amended complaint alleged causes of action for negligence, intentional interference with prospective economic relations, negligent interference with prospective economic relations, aiding and abetting interference with prospective economic relations, violations of California’s Unfair Competition Law (Bus. & Prof. Code, § 17200 et seq.), quantum meruit, and unjust enrichment. Maximus and Solix demurred to the complaint.

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Bluebook (online)
TruConnect Communications v. Maximus, Counsel Stack Legal Research, https://law.counselstack.com/opinion/truconnect-communications-v-maximus-calctapp-2023.