People Ex Rel. Orloff v. Pacific Bell

80 P.3d 201, 7 Cal. Rptr. 3d 315, 31 Cal. 4th 1132, 2003 Daily Journal DAR 13601, 2003 Cal. LEXIS 9459
CourtCalifornia Supreme Court
DecidedDecember 15, 2003
DocketS099131
StatusPublished
Cited by27 cases

This text of 80 P.3d 201 (People Ex Rel. Orloff v. Pacific Bell) is published on Counsel Stack Legal Research, covering California Supreme Court primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
People Ex Rel. Orloff v. Pacific Bell, 80 P.3d 201, 7 Cal. Rptr. 3d 315, 31 Cal. 4th 1132, 2003 Daily Journal DAR 13601, 2003 Cal. LEXIS 9459 (Cal. 2003).

Opinion

Opinion

GEORGE, C. J.

Public Utilities Code section 1759 (hereafter section 1759) provides that only this court and the Court of Appeal possess jurisdiction to review decisions of the California Public Utilities Commission (PUC) or “to enjoin, restrain, or interfere with” the PUC in the performance of its duties. Thus, an action filed in superior court against a public utility subject to the jurisdiction of the PUC can be precluded by section 1759, where the action would “interfere with” the authority of the PUC. Here, several district attorneys filed a civil action in superior court, alleging that a public utility violated the law by engaging in false advertising and unfair business practices. An administrative enforcement proceeding involving some of the same allegations of misconduct by this utility was pending in the PUC at the time the civil action was filed, and the superior court and the Court of Appeal concluded that because the present action might result in conflicting *1138 rulings with the parallel PUC proceeding, the action would interfere with the authority of the PUC and thus was barred by section 1759.

We conclude that the lower courts erred in determining that the present action is barred by Public Utilities Code section 1759. As we shall explain, past decisions of this court recognize that the PUC does not have exclusive jurisdiction over all actions against a public utility, and that the mere possibility of, or potential for, conflict with the PUC is, in general, insufficient in itself to establish that a civil action against a public utility is precluded by section 1759. Although the lower courts relied upon the circumstance that in this instance an administrative proceeding presenting a similar or identical issue was concurrently pending before the PUC, a number of statutory provisions expressly authorize public law enforcement officials (in addition to the PUC) to initiate civil enforcement actions against public utilities in instances of alleged misconduct by such utilities. In expressly establishing overlapping enforcement authority against public utilities by both the PUC and public prosecutors, the Legislature has demonstrated that it contemplates that public prosecutors and the PUC will coordinate their enforcement efforts—and that the superior court in such a civil action can tailor its proceedings and rulings—to avoid any actual conflict. Nothing in the present action brought by public prosecutors inevitably would lead to conflicting rulings that would interfere with or undermine the regulatory authority of the PUC, and indeed the PUC itself has filed an amicus curiae brief in this matter, eschewing any suggestion that the initiation and prosecution of this civil action would interfere with the performance of its duties and instead maintaining that civil actions brought by public prosecutors are an important complement to the PUC’s consumer protection efforts. Under these circumstances, we conclude that the superior court erred in dismissing this action under section 1759, and we reverse the judgment of the Court of Appeal upholding the dismissal.

I

A

Acting on behalf of and in the name of the People, on September 2, 1999, the District Attorneys for the Counties of Alameda, San Mateo, and Monterey collectively filed this action against defendants, seeking injunctive relief, civil penalties, and restitution pursuant to the unfair competition law (UCL) (Bus. &.Prof. Code, §§ 17200, 17500). Named as defendants in the action were Pacific Bell, Pacific Telesis Group, SBC Communications (then the *1139 parent corporation of Pacific Bell), and Business Response Inc. (BRI, an independent telemarketing firm). 1

The first cause of action in the complaint alleged that Pacific Bell violated Business and Professions Code section 17500 by making false and misleading representations to consumers when marketing three types of telecommunications services—(1) caller identification blocking, (2) custom calling services, and (3) inside wire repair insurance.

The second cause of action alleged that the foregoing marketing practices also constituted unfair competition in violation of Business and Professions Code section 17200. In addition, the complaint alleged that Pacific Bell violated section 17200 by: (1) failing to provide consumers with sufficient information to choose telecommunications products and services, as required by Public Utilities Code section 2896; (2) depriving consumers of the right, conferred by Public Utilities Code section 2893, to withhold the display of their telephone numbers and identities upon other telephone equipment; and (3) infringing the right of privacy guaranteed by article I, section 1, of the California Constitution.

The complaint specifically alleged that Pacific Bell did not disclose sufficient information to consumers in the course of marketing the options for blocking caller identification. The caller identification system can permit the display of a customer’s telephone number and other personal information, including the name of the customer, upon a specially equipped telephone of the recipient of the call. If a customer chooses the unblocked option for caller identification, this personal information automatically is displayed for the recipient of the call. In the event more customers select the unblocked option, the caller identification system is more profitable for Pacific Bell, because more consumers subscribe to the service when it provides identification information concerning a greater percentage of telephone users. The option for blocking caller identification, on the other hand, protects the privacy of a customer by automatically preventing the display of the caller’s name and telephone number. And, because less information is available through this service when fewer customers choose the unblocked option, the service is less profitable for Pacific Bell when customers choose to block their caller identification information.

Pacific Bell hired defendant BRI to commence a telemarketing campaign to induce customers to select the unblocked option. Pacific Bell allegedly instructed BRI to characterize a change to the unblocked option as “selective *1140 blocking” and as a free upgrade in service, rather than as a downgrade, as BRI originally had proposed. The unblocked option could be characterized as selective blocking because a caller is able to block his or her personal identifying information for any single telephone call by pressing three keys on the telephone touchpad before making that particular call. Unless this three-digit code for blocking is dialed again before making each subsequent call, however, the personal information identifying the caller once again is displayed, because the default setting for the unblocked option is to display this information. 2

As a result of this advertising campaign, more than 100,000 customers switched to the unblocked option. Approximately one-quarter of these customers, however, subsequently requested to return to complete blocking of their caller identification. These customers reported either that they had not authorized the change to selective blocking, or that they had authorized the change based upon untrue or misleading information.

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Bluebook (online)
80 P.3d 201, 7 Cal. Rptr. 3d 315, 31 Cal. 4th 1132, 2003 Daily Journal DAR 13601, 2003 Cal. LEXIS 9459, Counsel Stack Legal Research, https://law.counselstack.com/opinion/people-ex-rel-orloff-v-pacific-bell-cal-2003.