Tony Mumfrey v. CVS Pharmacy, Inc.

Procedural entryThis page is a short order in Tony Mumfrey v. CVS Pharmacy, Inc.. Read the opinion of the Court — 719 F.3d 392
Court of Appeals for the Fifth Circuit·Decided June 26, 2013·No. 12-40419·Published

Opinion

REVISED June 25, 2013

IN THE UNITED STATES COURT OF APPEALS FOR THE FIFTH CIRCUIT United States Court of Appeals Fifth Circuit

FILED No. 12-40419 June 10, 2013

Lyle W. Cayce Clerk TONY MUMFREY,

Plaintiff–Appellant v.

CVS PHARMACY, INC. ET AL.,

Defendants–Appellees

Appeal from the United States District Court for the Eastern District of Texas

Before REAVLEY, PRADO, and ELROD, Circuit Judges. EDWARD C. PRADO, Circuit Judge: Plaintiff–Appellant Tony Mumfrey (“Mumfrey”) appeals the district court’s denial of his motion to remand his retaliation suit against his former employer, CVS Pharmacy, Inc. (“CVS”). He also appeals the district court’s conclusions of law, arguing that it erroneously applied controlling law to conclude that Mumfrey did not prove retaliatory termination. We affirm. I. FACTUAL AND PROCEDURAL BACKGROUND A. Factual Background Mumfrey worked as a CVS pharmacist from 2004 until his termination in February 2009. Pharmacy Supervisor Gary LeBlanc was Mumfrey’s direct No. 12-40419

supervisor from mid-2006 until the end of 2008, when LeBlanc transferred to California. A district manager, Michael Cooney, became Mumfrey’s supervisor in January 2009. The store manager, Doug Jenny,1 had no supervisory responsibilities over Mumfrey. Starting in October 2008, Mumfrey began exhibiting multiple performance issues. Mumfrey had received oral warnings in the past for violating the company’s prohibition on sharing one’s cash register number and password with others. In October, LeBlanc learned Mumfrey had again given out his cash register number and password to two individuals in the pharmacy. LeBlanc issued Mumfrey two “coaching and counseling” forms, one for each violation.2 LeBlanc also issued Mumfrey a third “coaching and counseling” form based on a customer complaint filed with CVS on October 17, 2008. The customer stated that Mumfrey had given her his personal phone number. She said he called and e-mailed her and that the contact was unwanted. Mumfrey would not disclose to LeBlanc how he received her contact information, other than to say it was from an outside source. Cooney was present when Mumfrey received each of the three October 2008 “coaching and counseling” forms. Mumfrey’s performance issues continued. In November and December 2008, multiple pharmacy technicians complained to LeBlanc about Mumfrey’s behavior. On December 4, 2008, LeBlanc issued Mumfrey another “coaching and counseling” form for creating a hostile working environment, exhibiting poor customer service, and yelling and speaking rudely to a technician. Although LeBlanc had been informally addressing Mumfrey’s professionalism for years,

1 Jenny’s name was misspelled as “Jenney” in the Original Petition and the misspelling has persisted throughout the litigation. 2 LeBlanc had also received oral warnings in the past for sharing his register password, but had complied with the rule following the warning.

2 No. 12-40419

he issued the warning on this occasion to document the incident. He wrote on the form that it was Mumfrey’s final warning for that issue. Mumfrey’s work troubles continued. CVS requires a pharmacist to complete a mis-fill report within twenty-four hours of mis-filling a prescription. A pharmacist mis-fills by giving the customer a different medication, strength, or quantity than prescribed. On December 16, 2008, Mumfrey mis-filled a prescription by not providing the strength and form that the physician directed. Mumfrey did not complete the mis-fill report, despite being reminded to. He then initiated a medical leave of absence from December 17, 2008 to January 26, 2009.3 LeBlanc did not think it was appropriate to discipline Mumfrey during his leave of absence. Because LeBlanc was transferred to California during Mumfrey’s leave, Cooney became Mumfrey’s direct supervisor upon his return. Cooney finally issued a “coaching and counseling” for Mumfrey’s failure to fill out the mis-fill report before his medical leave of absence. In the “coaching and counseling” session, Cooney told Mumfrey to consider the session a final warning on behavior and performance, and warned Mumfrey that any future issues could lead to termination. On February 2, 2009, Mumfrey e-mailed CVS Human Resources Business Partner Todd Hine to complain about Hine’s handling of Mumfrey’s return-to- work authorization. The authorization stated that Mumfrey be allowed to “sit as needed.” Hine had asked Mumfrey for clarification on what that meant. Mumfrey replied by sending Hine the dictionary definitions of the three words. On February 4, 2009, Mumfrey e-mailed and faxed a complaint to CVS’s Ethics Line, stating he believed that he was receiving “coaching and counseling”

3 Mumfrey had received an accommodation to use a special chair at work to alleviate back pain. He initially pleaded that he was retaliated against for requesting an accommodation as well, but has abandoned that claim on appeal.

3 No. 12-40419

sessions for trivial reasons in retaliation for requesting health accommodations. On February 5, 2009, Mumfrey alleged retaliation to the EEOC. On February 16, 2009, a customer complained that when he brought his Category II prescription4 to CVS, Mumfrey told him that he would have to verify the prescription with the doctor and would not be able to fill it that day. Based on the customer complaint, Cooney initiated an investigation by calling the customer. Cooney advised the customer to send him the complaint via e-mail. The customer’s e-mail stated that on Sunday, February 15, 2009, he had driven to Beaumont from a family event in Fort Polk, Louisiana. He said Mumfrey told him to come back the next day because Mumfrey would have to verify the prescription with the prescribing doctor because the doctor was from out of town. According to the customer’s complaint, when he asked Mumfrey to look at the customer’s past prescriptions in the CVS system to verify that he received the same medicine and quantity from the same doctor every month, Mumfrey told him that he did not care and that he could come back the next day. Mumfrey did not attempt to call the doctor to verify the prescription. The customer returned the next day and received the medicine without further incident. Cooney investigated the complaint. He concluded that a prescription from an out-of-town doctor was not a reason to not immediately fill it. Neither was the fact that the prescription’s release date was written for five days after the date the prescription was signed. CVS’s computers indicated that the customer had previously filled a prescription for the same medicine at the same store from the same doctor. The previous fill was more than thirty days prior and had been for thirty days’ worth of medicine. Mumfrey had claimed that insurance rejected the prescription and that the customer had brought the prescription to other pharmacies and been turned away. However, Cooney called the customer’s

4 Category II prescriptions are more strictly regulated and are kept in a locked safe.

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insurance company, which told him that no prescription claim had been made by Mumfrey on February 15, 2009, and that no other pharmacy had recently presented the same prescription to the insurance company. After watching a video of Mumfrey’s interaction with the customer, Cooney invited Human Resources Director Jimmy Griffin to interview Mumfrey with him. Because Mumfrey had previously filed complaints against Cooney, Cooney intended for Griffin to make the ultimate determination. Griffin was not satisfied with Mumfrey’s explanation of events. At the meeting, Mumfrey protested that another pharmacy technician had mis-filled a prescription and not been disciplined. Griffin, concerned that Mumfrey had not attempted to verify the prescription, decided to terminate Mumfrey. B.

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