Tony Mumfrey v. CVS Pharmacy, Inc.

719 F.3d 392, 2013 WL 2476402
CourtCourt of Appeals for the Fifth Circuit
DecidedJune 10, 2013
Docket12-40419
StatusPublished
Cited by325 cases

This text of 719 F.3d 392 (Tony Mumfrey v. CVS Pharmacy, Inc.) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fifth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Tony Mumfrey v. CVS Pharmacy, Inc., 719 F.3d 392, 2013 WL 2476402 (5th Cir. 2013).

Opinion

EDWARD C. PRADO, Circuit Judge:

Plaintiff-Appellant Tony Mumfrey (“Mumfrey”) appeals the district court’s denial of his motion to remand his retaliation suit against his former employer, CVS Pharmacy, Inc. (“CVS”). He also appeals the district court’s conclusions of law, arguing that it erroneously applied controlling law to conclude that Mumfrey did not prove retaliatory termination. We affirm.

I. FACTUAL AND PROCEDURAL BACKGROUND

A. Factual Background

Mumfrey worked as a CVS pharmacist from 2004 until his termination in February 2009. Pharmacy Supervisor Gary Le-Blanc was Mumfrey’s direct supervisor from mid-2006 until the end of 2008, when LeBlanc transferred to California. A district manager, Michael Cooney, became Mumfrey’s supervisor in January 2009. The store manager, Doug Jenny, 1 had no supervisory responsibilities over Mumfrey.

Starting in October 2008, Mumfrey began exhibiting multiple performance issues. Mumfrey had received oral warnings in the past for violating the company’s prohibition on sharing one’s cash register number and password with others. In October, LeBlanc learned Mumfrey had again given out his cash register number and password to two individuals in the pharmacy. LeBlanc issued Mumfrey two “coaching and counseling” forms, one for each violation. 2

LeBlanc also issued Mumfrey a third “coaching and counseling” form based on a customer complaint filed with CVS on October 17, 2008. The customer stated that Mumfrey had given her his personal phone number. She said he called and e-mailed her and that the contact was unwanted. Mumfrey would not disclose to LeBlanc how he received her contact information, other than to say it was from an outside source. Cooney was present when Mum- *395 frey received each of the- three October 2008 “coaching and counseling” forms-.

Mumfrey’s performance issues continued. In November and December 2008, multiple pharmacy technicians complained to LeBlanc about Mumfrey’s behavior. On December 4, 2008, LeBlanc issued Mum-frey another “coaching and counseling” form for creating a hostile-working environment, exhibiting poor customer service, and yelling and speaking rudely to a technician. Although LeBlanc had been informally addressing Mumfrey’s professionalism for years, he issued the warning on this occasion to document the incident. He wrote on the form that it was Mum-frey’s final warning for that issue.

Mumfrey’s work troubles continued. CVS requires a pharmacist to complete a mis-fill report within twenty-four hours of mis-filling a prescription. A pharmacist mis-fills by giving the customer a different medication, strength, or quantity than prescribed. On December 16, 2008, Mumfrey mis-filled a prescription by not providing the strength and form that the physician directed. Mumfrey did not complete the mis-fill report, despite being reminded to. He then initiated a medical leave of absence from December 17, 2008 to January 26, 2009. 3

LeBlanc did not think it was appropriate to discipline Mumfrey during his leave of absence. Because LeBlanc was transferred to California during Mumfrey’s leave, Cooney became Mumfrey’s direct supervisor upon his return. Cooney finally issued a “coaching and counseling” for Mumfrey’s failure to fill out the mis-fill report before his medical leave of absence. In the “coaching and counseling” session, Cooney told Mumfrey to consider the session a final warning on behavior and performance, and warned Mumfrey that any future issues could lead to termination.

On February 2, 2009, Mumfrey emailed CVS Human Resources Business Partner Todd Hine to complain about Hine’s handling 'of Mumfrey’s return-to-work authorization. The authorization stated that Mumfrey be allowed to “sit as needed.” Hine had asked Mumfrey for clarification on what that meant. Mum-frey replied by sending Hine the dictionary definitions of the three words. On February 4, 2009, Mumfrey e-mailed and faxed a complaint to CVS’s Ethics Line, stating he believed that he was receiving “coaching and counseling” sessions for trivial reasons in retaliation for requesting health accommodations. On February 5, 2009, Mumfrey alleged retaliation to the EEOC.

On February 16, 2009, a customer com-, plained that when he brought his Category II prescription 4 to CVS, Mumfrey told him that he would have to verify the prescription with the doctor and would not be able to fill it that day. Based on the customer complaint, Cooney initiated an investigation by calling the customer. Cooney advised the customer to send him the complaint via e-mail. The customer’s e-mail stated that on Sunday, February 15, 2009, he had driven to Beaumont from a family event in Fort Polk, Louisiana. He said Mumfrey told him to come back the next day because Mumfrey would have to verify the prescription with the prescribing doctor because the doctor was from out of town. According to the customer’s complaint, when he asked Mumfrey to look at *396 the customer’s past prescriptions in the CVS system to verify that he received the same medicine- and quantity from the same doctor every month, Mumfrey told him that he did not care and that he could come back the next day. Mumfrey did not attempt to call the doctor to verify the prescription. The customer returned the next day and received the medicine without further incident.

Cooney investigated the complaint. He concluded that a prescription from an out-of-town doctor was not a reason to not immediately fill it. Neither was the fact that the prescription’s release date was written for five days after the date the prescription was signed. CVS’s computers indicated that the customer had previously filled a prescription for the same medicine at the same store from the same doctor. The. previous fill was more than thirty days prior and had been for thirty days’ worth of medicine. Mumfrey had claimed that insurance rejected the prescription and that the customer had brought the prescription to other pharmacies and been turned away. However, Cooney called the customer’s insurance company, which told him that no prescription claim had been made by Mumfrey on February 15, 2009, and that no other pharmacy had recently presented the same prescription to the insurance company.

After watching a video of Mumfrey’s interaction with the customer, Cooney invited Human Resources Director Jimmy Griffin to interview Mumfrey with him. Because Mumfrey had previously filed complaints against Cooney, Cooney intended for Griffin to make the ultimate determination. Griffin was not satisfied with Mumfrey’s explanation of events. At the meeting, Mumfrey protested that another pharmacy technician had mis-filled a prescription and not been disciplined. Griffin, concerned that Mumfrey had not attempted to verify the prescription, decided to terminate Mumfrey.

B. Procedural Background

Mumfrey filed suit on October 14, 2009 against CVS for the following Texas.

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