Todd v. McCahan

158 F. Supp. 2d 1369, 11 Am. Disabilities Cas. (BNA) 1257, 2000 U.S. Dist. LEXIS 19915, 2000 WL 33311967
CourtDistrict Court, N.D. Georgia
DecidedOctober 31, 2000
Docket1:99-cv-01100
StatusPublished
Cited by2 cases

This text of 158 F. Supp. 2d 1369 (Todd v. McCahan) is published on Counsel Stack Legal Research, covering District Court, N.D. Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Todd v. McCahan, 158 F. Supp. 2d 1369, 11 Am. Disabilities Cas. (BNA) 1257, 2000 U.S. Dist. LEXIS 19915, 2000 WL 33311967 (N.D. Ga. 2000).

Opinion

ORDER

CAMP, District Judge.

This case is before the Court on Defendants’ Motion for Summary Judgment [# 12-1] and Defendants’ Motion to File Brief in Excess of Twenty-Five Pages [# 13-1].

I. BACKGROUND 1

Plaintiff Stephen M. Todd brings this employment discrimination action against *1373 Defendants John McCahan and Airborne Express, Inc., pursuant to Title I of the Americans with Disabilities Act (“ADA”), 42 U.S.C. § 12101. Plaintiff contends that Defendants subjected him to discrimination, harassment and retaliation due to his alleged disability, Attention Deficit Hyperactivity Disorder (“ADHD”). 2 In addition, Plaintiff alleges that Defendants’ actions give rise to state law tort claims of Negligent Misrepresentation and Defamation. The Parties have completed discovery and Defendant has moved for summary judgment. Plaintiff opposes Defendant’s motion.

On September 11, 1997, Plaintiff was diagnosed with ADHD, a condition characterized by “inattention, impulsivity, rapid and excessive activity, emotional lability, poor anger management, and poor frustration tolerance.” (Todd Dep., Ex. 4) In order to help “control” this condition, Plaintiff took prescription medications such as Dexedrine and Ritilan. (Todd Dep. p. 49).

In March of 1998, Plaintiff sought a position as a customer service representative at Airborne Express, Inc. Defendant Airborne provides door-to-door pickup and express delivery of packages and documents throughout the United States and foreign countries. In order to better serve its customers, Defendant Airborne operates a Customer Service Call Center located near Hartsfield International Airport. From this location, customer service representatives track packages and answer customer questions.

On March 2, 1998, Defendant Airborne hired Plaintiff as a Customer Service Representative. In his application for employment, Plaintiff failed to document that he had been diagnosed with ADHD and stated that he had no existing medical conditions. (Todd Dep. p. 138, Ex. 6). Upon his hiring, Plaintiff participated in a two week training course in which he learned that the “essential function” of the job was to answer the telephone and assist customers by tracking packages and scheduling their pickup. (Comp.t 13).

Almost two weeks after he was hired, members of the management team at the Atlanta Customer Service Call Center began reporting performance problems with Plaintiff. On March 18, Holli Stephens (“Stephens”), a team leader, noticed that Plaintiff had taken a break in violation of Company policy. Stephens counseled Plaintiff regarding the proper break procedure, and reported the incident to John McCahan (“Defendant McCahan”), the Customer Service Manager. (Stephens Aff. ¶ 6; McCahan Aff. ¶4; Todd Dep. II pp. 10-11, Ex. 11).

Ten days later, Carmen Luttery (“Lut-tery”), Plaintiffs team leader and direct supervisor, engaged Plaintiff in a routine coaching and development session in which she monitored and graded Plaintiffs handling of customer calls. During this session, Plaintiff received a low score of 28 out of 100. (Luttery Aff. f 7; Todd Dep. II, Ex. 12).

Plaintiffs performance problems continued throughout the month of April. On April 1, Luttery received a report that Plaintiff was not available on his phone for approximately six minutes during the peak customer call-in hour of 3:30 to 4:30 p.m., when no customer service representative *1374 was permitted to take a break. (Luttery Aff. ¶ 8; McCahan Aff. ¶ 5; Todd Dep. II, Ex. 13). Two weeks later, Plaintiff violated company policy by logging off his phones. Plaintiff was counseled regarding these violations, and the incidents were reported to Defendant McCahan. (Lut-tery Aff. ¶ 9; McCahan Aff. ¶ 6; Todd Dep. II, Ex. 14).

On April 20, Plaintiff reported a problem to Defendant McCahan outside the proper chain of command. Plaintiff was counseled by Defendant McCahan regarding the proper procedure for reporting problems with callers. (McCahan Aff. ¶ 7; Todd Dep. II, Ex. 15). The following day, Luttery gave Plaintiff his work-related statistics for the previous week, which indicated that his average talk time, his available percentage and his calls per hour were below the team average. (Luttery Aff. ¶ 10; Todd Dep. II, Ex. 15).

On May 6, Luttery and Elaine Morris (“Morris”), a team leader and trainer, notified Plaintiff that he was failing to comply with the Company’s on-line mailing system requirements. Luttery and Morris explained how the system worked and reviewed the operating procedures with Plaintiff. (Luttery Aff. ¶ 12; Morris Aff. ¶ 4; McCahan Aff. ¶ 8; Todd Dep. II, Ex. 17). Two days later, Plaintiff was directed to attend a training session with a group of new hires wherein he could review the online messaging system and go over scenarios to enable him to use the system properly. During the session, Plaintiff interrupted the class, told the trainer that he was “bored,” and abruptly exited the session early. Each of these incidents was reported to Defendant McCahan. (Morris Aff. ¶¶ 5, 6, Ex. A; McCahan Aff. ¶9; Todd Dep. II pp. 22-24).

On Saturday, May 9, Plaintiff sent an email to Defendant McCahan, Mae Nunn, the Regional Manager for Airborne’s Atlanta location, and Carol Maness, the Assistant Customer Service Manager, stating that he had ADHD. (Todd Dep. pp. 115-116, Ex. 3). Plaintiff also mailed a letter to Defendant McCahan and the Vice-President of Human Resources, Richard Goodwin, further notifying them of his condition. (Todd Dep. pp. 129-131, Ex. 4). Neither the e-mail, nor the letter requested any specific accommodation that would help Plaintiff perform better. (Todd Dep. pp. 132, 133). Upon receipt of these messages, Defendant McCahan informed Plaintiffs direct supervisor, Luttery, that Plaintiff had ADHD. (Luttery Aff. ¶ 13).

Plaintiffs performance problems continued after Defendants received notification of his condition. On May 29, Airborne administered a quiz to all Customer Service Representatives as part of an ongoing training exercise. However, Plaintiff refused to take the quiz. (Morris Aff. ¶ 7; McCahan Aff. ¶ 10; Todd. Dep. II, Ex. 19). A few weeks later, Luttery received a call from a customer who complained that Plaintiff had been rude to her during a phone call and had hung up on her. Lut-tery counseled Plaintiff, noting in a report to Defendant McCahan that Plaintiff responded to counseling in a disrespectful manner — talking over her and not listening to her. (Luttery Aff. ¶ 14; McCahan Aff. ¶ 11; Todd Dep. pp. 144-147).

In response to Luttery’s report, Defendant McCahan issued a warning letter to Plaintiff dated June 11, 1998 entitled “Disconnecting Customers.” The letter stated:

It has been brought to my attention by external customers that you are disconnecting calls ... If you are caught disconnecting callers, you will be immediately escorted from the building, which could result in termination.

(McCahan Aff. ¶ 12; Todd Dep., Ex. 7). Todd subsequently signed this document.

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Bluebook (online)
158 F. Supp. 2d 1369, 11 Am. Disabilities Cas. (BNA) 1257, 2000 U.S. Dist. LEXIS 19915, 2000 WL 33311967, Counsel Stack Legal Research, https://law.counselstack.com/opinion/todd-v-mccahan-gand-2000.