Timothy D. Manion v. Schwan's Home Service, Inc.

Court of Appeals of Washington·Decided August 8, 2024·No. 39972-9·Unpublished

Opinion

FILED

AUGUST 8, 2024

In the Office of the Clerk of Court WA State Court of Appeals, Division III

IN THE COURT OF APPEALS OF THE STATE OF WASHINGTON DIVISION THREE

TIMOTHY D. MANION, )

) No. 39972-9-III Respondent, )

)

v. )

)

SCHWAN’S HOME SERVICE, INC. ) UNPUBLISHED OPINION )

Appellant. )

STAAB, A.C.J. — Timothy Manion appealed the Department of Labor and Industries’ (L&I) decision to close his worker’s compensation claim to the Board of Industrial Insurance Appeals (BIIA). The BIIA affirmed L&I’s decision and Manion appealed to the superior court. A jury found that the BIIA was incorrect in its decision and the trial court reversed the BIIA order. The employer, Schwan’s Home Service, Inc. (Schwan’s), appeals the jury verdict, asserting that substantial evidence does not support the jury verdict to overturn the BIIA’s decision. We affirm and award Manion his reasonable attorney fees.

BACKGROUND

Procedural History Timothy Manion opened a worker’s compensation claim after suffering a work-

related injury while employed by self-insured Schwan’s. Following medical intervention

Manion v. Schwan’s Home Service, Inc.

and vocational retraining to be a general office clerk, L&I closed Manion’s claim based on the recommendation of Julie Busch, a vocational rehabilitation counselor assigned to Manion’s case.

Manion appealed the L&I order to the BIIA and hired his own vocational rehabilitation counselor. The BIIA heard testimony from three witnesses and considered the deposition testimony of each party’s expert witness. Schwan’s called Busch to testify and Manion called Maurilio Garza. Ultimately the BIIA judge credited Busch’s opinion that Manion was employable, and affirmed L&I’s order. Manion petitioned the BIIA to review its proposed decision and order, but the BIIA denied the petition for review. Manion filed a notice of appeal to superior court in Benton County and the matter was tried before a jury on the record. The Jury Trial and Facts of the Case After opening statements, the parties read the transcript to the jurors.

First, the jury heard testimony from Manion that he was 57 years old and a high school graduate from Kennewick. His early work experience included primarily manual labor and he began working for Schwan’s in 1994. After 16 months, Schwan’s promoted Manion to warehouse manager and Manion remained in that role for 20 years. As a warehouse manager, Manion supervised an average of four people and used a computer in a limited capacity.

Manion v. Schwan’s Home Service, Inc.

After the work injury in 2012, Manion underwent back surgery in 2015 and subsequent physical therapy. Unable to return to his previous work at Schwan’s, Manion agreed to a two-year vocational retraining program. Manion took math and computer science classes to learn Microsoft programs such as Word, Excel, PowerPoint, and Outlook, but did poorly or was not able to pass them. Despite his best efforts, Manion was also unable to pass a college-level English course.

As part of his vocational retraining efforts, Manion participated in an internship at West Coast Auto Dealers in the Tri-Cities for about eight hours per week for around six months. Manion’s duties included inputting a list of vehicle identification numbers and printing a report for each. The internship at West Coast Auto Dealers concluded, and Manion was not offered permanent employment. Absent an offer from West Coast Auto Dealers, Manion applied to about 200 jobs between June 2017 and January 2019, which resulted in two interviews and no job offers.

Next, the jury heard testimony from Ryan Henning and Robert Henning, two employees of West Coast Auto Dealers. Ryan said that Manion was a really nice guy, but he did not spend much time training Manion or giving him tasks because Manion was a temporary employee. Manion only had basic tasks and did not use Microsoft programs or email customers.

Robert had previously submitted a letter stating that Manion was completing tasks such as data entry, uploading pictures, and using photoshop to edit the pictures and add

Manion v. Schwan’s Home Service, Inc.

banners. However, Robert admitted that Manion was not performing these tasks and Robert had “talked [him] up” in that letter. Clerk’s Papers (CP) at 150-52.

Next, the jury was read the deposition transcript of Maurilio Garza, Manion’s expert witness and vocational rehabilitation counselor. Manion was referred to Garza in 2017 to assess whether he was employable. Manion’s vocational rehabilitation plan was aimed at making him employable as a general office clerk, which requires good written and oral communication skills, proficiency in Microsoft programs, and clerical skills. The plan was appropriate for the goal, but Manion did not complete the plan successfully.

In addition to considering Manion’s grades, Garza provided additional tests to evaluate Manion’s aptitudes and proficiencies, and the results showed significant deficiencies.

Garza also explained that an important criterion of employability is assessing the labor market. Garza performed a labor market study that confirmed employers of office clerks in the Tri-Cities expected good customer service, proficiency in Microsoft products, good English oral and written communication skills, two years of recent clerical experience, and preferred candidates that speak Spanish or are bilingual. Manion did not have previous clerical experience and it would be difficult for Manion to substitute his recent education for the requisite experience because he did not do well in school.

After meeting with Manion about 14 times, Garza opined that Manion had adequate communication skills, marketable customer-service skills, a marketable ability

Manion v. Schwan’s Home Service, Inc.

to operate office equipment, but was not bilingual. Regarding the periods of July 6, 2017, through March 5, 2018, and March 6, 2018 onward, Garza concluded that Manion was not able to obtain or maintain reasonably continuous gainful employment in the position of a general office clerk in the Tri-Cities labor market and was not employable from a general standpoint.

Finally, the jury heard the deposition of Julie Busch, Schwan’s expert witness and vocational rehabilitation counselor. Manion was referred to Busch by the claims examiner to conduct a vocational assessment. After Schwan’s was unable to accommodate Manion’s return to work, Busch worked with Manion to determine whether he had transferable skills and to decide on a vocational rehabilitation plan. The goal was to ready Manion to be a general office clerk and he would undergo two years of retraining. This plan was supported by Busch’s opinion that the Tri-Cities was a positive labor market.

Busch confirmed Manion’s poor performance in school, which caused a revision to the retraining plan and was the reason he did not successfully complete the retraining program as originally written.

Busch facilitated the supervised employment with West Coast Auto Dealers who indicated to her at the time that they intended to offer Manion full-time employment. Busch closed Manion’s file, understanding that he was being offered a job with West

Manion v. Schwan’s Home Service, Inc.

Coast Auto Dealers and the situation had concluded in a positive way. Based on Busch’s report and recommendations, L&I agreed that Manion was employable.

Busch opined that the errors on Manion’s resume reflected poorly on his clerical abilities and may be a reason for an employer to decline extending an interview. However, Busch also testified that she is responsible for assisting a worker with a resume, but she did not do that for Manion.

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