Taite v. City of Long Beach CA2/2

CourtCalifornia Court of Appeal
DecidedSeptember 15, 2016
DocketB265240
StatusUnpublished

This text of Taite v. City of Long Beach CA2/2 (Taite v. City of Long Beach CA2/2) is published on Counsel Stack Legal Research, covering California Court of Appeal primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Taite v. City of Long Beach CA2/2, (Cal. Ct. App. 2016).

Opinion

Filed 9/15/16 Taite v. City of Long Beach CA2/2 NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS

California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication or ordered published for purposes of rule 8.1115.

IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA

SECOND APPELLATE DISTRICT

DIVISION TWO

NONA TAITE, B265240

Plaintiff and Appellant, (Los Angeles County Super. Ct. No. BC515864) v.

CITY OF LONG BEACH,

Defendant and Respondent.

APPEAL from a judgment of the Superior Court of Los Angeles County. Michelle R. Rosenblatt, Judge. Affirmed.

Jeffrey Alan Sklar for Plaintiff and Appellant.

Charles Parkin, City Attorney, Howard D. Russell and Victoria Silcox, Deputy City Attorneys, for Defendant and Respondent.

* * * * * * Nona Taite (plaintiff) resigned “for personal reasons” from her job as a trainee public safety dispatcher a week before her final training benchmark, a benchmark she later admitted she would not have met. Plaintiff sued her employer for (1) racial discrimination, (2) harassment, (3) retaliation, and (4) failure to investigate a complaint of protected activity. The trial court granted summary judgment to plaintiff’s employer. We conclude this was correct, and affirm. FACTS AND PROCEDURAL HISTORY I. Facts A. Dispatch training program In March 2011, the City of Long Beach (City) hired plaintiff and four others as Public Safety Dispatchers I, which is a probationary, trainee position. Plaintiff’s class of trainees consisted of three Black trainees (including plaintiff), one Hispanic trainee, and one White trainee. The White trainee and one of the Black trainees (other than plaintiff) had previous experience as a dispatcher. The City’s dispatcher training program is rigorous. City dispatchers are tasked with taking incoming 911 calls and dispatching police officers and fire fighters to assist callers. To impart the skills necessary for this job, the City requires its trainees to attend classroom training followed by nine months of hands-on training where the trainees answer 911 calls and dispatch field officers while being shadowed and supervised by the communications training officer (CTO) assigned to them. A CTO assists his or her trainee with calls and dispatches, and also documents the trainee’s performance in weekly written evaluations that rate the trainee’s performance numerically (on a scale of one to four) and with narrative comments. To progress through this training program, trainees are required to successfully meet five skill-based benchmarks of ever-increasing difficulty—at seven weeks, nine weeks, three months, six months and nine months. Only if a trainee masters the skills required at every benchmark will he or she be transitioned into “solo” status for the remaining portion of his or her one-year probationary period. Historically, only about half of the trainees achieve the final benchmark.

2 B. Plaintiff’s CTOs and performance as a trainee The City’s protocol is to assign trainees to different CTOs as they pass the various benchmarks, and plaintiff had four CTOs during the period of her hands-on training, which started in May 2011. Plaintiff did not consider her assignment to different CTOs to be punitive. Plaintiff’s first CTO was Sarah Day (CTO Day). Plaintiff felt that Day was a good and “fair” trainer. After plaintiff passed the three-month benchmark, she was assigned to her second CTO, Tony Thuong (CTO Thuong). Plaintiff believed that CTO Thuong’s evaluations of her were accurate and fair, but thought he was “mean,” “rude” and “belittling” to her. He also occasionally “scream[ed] at her.” Plaintiff complained about CTO Thuong’s demeanor to Leslie Griggs (Griggs), who oversaw the supervision of all trainees, and Griggs assigned plaintiff to a new CTO. Plaintiff’s third CTO was Julie Kahai (CTO Kahai). Plaintiff felt she had a “good” relationship with CTO Kahai. After passing her six month benchmark, plaintiff was assigned to CTO Sarah Stephenson (CTO Stephenson). Plaintiff described CTO Stephenson as a “very high intens[ity]” person who would bounce her leg, hit tables with her hand, and yell. Plaintiff felt CTO Stephenson was “disrespectful,” “condescending” and “belittling,” although plaintiff did not know whether CTO Stephenson treated all of her trainees the same way. Plaintiff complained about CTO Stephenson, and was moved to a different CTO a few weeks before the nine-month benchmark. Plaintiff was reassigned to her first CTO, CTO Day. Although plaintiff stated in her interrogatory answers that, in this second assignment to CTO Day, CTO Day treated her “as cruelly as [CTO] Thuong and [CTO] Stephenson,” plaintiff subsequently testified at her deposition that her interrogatory answers were wrong and that CTO Day treated her “fairly” and was an “okay” CTO. The four CTOs’ evaluations of plaintiff’s performance were largely consistent. All of the CTOs, including CTO Thuong and CTO Stephenson, reported in their

3 evaluations that plaintiff had a good attitude and competently received 911 calls and ordered dispatches when the call volume was slow. All of the CTOs also reported several areas where plaintiff’s skills were lacking. Their chief concern was that plaintiff made numerous mistakes in receiving calls and in dispatching officers whenever the call volume was anything but slow due to her failure to listen carefully, her poor typing skills, her tendency to document irrelevant call details, and her inability to multi-task. Plaintiff also lacked a mastery of the City’s geography necessary to dispatch public safety officials efficiently. CTO Stephenson and CTO Day reported that plaintiff’s inability to keep up with heavier call volume posed a public safety risk to the officers she dispatched. These very same deficiencies were also noted by CTOs who evaluated plaintiff when her assigned CTO was absent, by field officers who called in to complain about poorly handled dispatches, and by plaintiff herself, who acknowledged that her performance was not “exemplary” and that she was not “ready to go solo” by the time of her nine-month benchmark. None of plaintiff’s CTOs ever made any comments to her about her race. On one occasion, CTO Thuong told plaintiff that he had in the past been teased about his Asian accent. Although plaintiff later said she viewed CTO Thuong’s comment “in my mind indirectly” as a comment on people not liking her because she is Black, plaintiff never complained to the City’s human resources department about any racial bias or mistreatment despite being trained on how to report such matters. C. Changes in trainee evaluation procedures In the midst of plaintiff’s time as a trainee, Lieutenant Kenneth Rosenthal (Lt. Rosenthal), who oversaw the entire dispatcher training program, reviewed plaintiff’s weekly evaluations. He noted a fundamental “inconsisten[cy]” between the scores and narrative comments in plaintiff’s evaluations that identified plaintiff’s deficient performance on the one hand, and her CTOs’ willingness to pass her through the benchmarks despite those deficiencies and without following up on them. To ensure that the trainees’ progress through the program better matched their evaluation scores, Lt. Rosenthal in November 2011 ordered several changes to how all CTOs were to supervise

4 their trainees: (1) CTOs were to conduct daily evaluations rather than weekly evaluations; (2) CTOs were to attach the actual call reports to their evaluations rather than merely summarizing them; and (3) CTOs were to focus on the weak areas of performance rather than on giving positive feedback. Lt.

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