OPALA, Justice.
The issues dispositive of the two appeals are: [1] Did the rate filing of the National Council on Compensation Insurance [NCCI] automatically become effective by operation of 36 O.S.1981 § 902(G) before the [397]*397State Board for Property and Casualty Rates [Board] issued its order adjudicating the filing? [2] Are the Board’s findings of fact and conclusions of law sufficient to support its order approving the rate filing as modified? [3] Did the Board’s order lack evidentiary support? To the first and second questions we give a negative answer, to the third, an affirmative one.
On behalf of its members and subscribers who are presently writing or will write workers’ compensation insurance in Oklahoma, NCCI filed an application with the Board seeking approval of a 41.9 percent increase in premium rates through specified rate changes in classifications of workers’ compensation insurance.1 At the Board’s August 29,1985 meeting the Attorney General formally appeared on behalf of the State.2 The Board continued the hearing on NCCI’s rate filing until October 2, 1985. On September 10, 1985 the Attorney General submitted a written request to the Board for NCCI’s production of data and accompanying documents. On the same date, the Board ordered NCCI to respond to the Attorney’s General request on or before September 20, 1985. NCCI’s September 17, 1985 response indicated that a substantial portion of the information sought was not available, because it covered “internal information” not provided to NCCI by its member companies. After the hearing the Board approved NCCI’s rate filing but reduced the requested 41.9 percent rate increase to 25.9 percent. From this determination both the Attorney General and NCCI brought separate appeals which stand consolidated for our decision.3
The Attorney General contends that [1] the Board’s order should be reversed because it contains insufficient findings of fact and conclusions of law and [2] there was error in approving NCCI’s rate filing, as modified, because, contrary to 36 O.S. 1981 § 902(B),4 the Board had failed to compel the production of actual investment income and expense data and hence did not consider these items in its assessment. In short, the Attorney General urges that, as a matter of law, the Board acted upon insufficient evidence of the financial condition of the private insurance carriers represented by NCCI.
NCCI argues that, while it believes the order is not facially infirm, the Board’s findings and conclusions are wrong because [1] its rate filing had become automatically effective by operation of law, [2] the evidence the Board relied upon is insufficient to support its order and [3] the evidence tending to support NCCI’s rate structure destroys the probative value of the evidence relied upon by the Board. Both NCCI and the Board argue that [1] 36 [398]*398O.S.1981 § 3375 is controlling with respect to the legal sufficiency of the order’s content and [2] the order conforms to that section’s requirements.
I
NCCFS RATE FILING DID NOT AUTOMATICALLY BECOME EFFECTIVE BY FORCE OF 36 O.S.1981 § 902(G)
NCCI asserts that, pursuant to the terms of 36 O.S.1981 § 902(G), its rate filing became automatically effective after the expiration of the 30-day waiting period prescribed in that section. The terms of § 902(G) provide in pertinent part:
“Any filing made in accordance with the provisions of Section 903 of this article shall be on file for a waiting period of thirty (30) days before it becomes effective, which period may be extended by the Board for an additional period not to exceed fifteen (15) days if it gives written notice.... A filing shall be deemed to meet the requirements of this article unless disapproved by the Board within the waiting period or any extension thereof. * * * ” [Emphasis added.]
NCCI also argues that the terms of 36 O.S.1981 § 332(B),6 which authorize the Board to modify a rate filing, are also subject to the time limit provided in § 902(G). The thrust of NCCI’s argument is that the statutory authorization for “any extension” of the waiting period is limited to the single 15-day enlargement specifically prescribed in § 902(G). Acting in the discharge of our constitutional responsibility to effectuate legislative intent within the bounds of minimum standards of due process, we must disagree.
An essential component of the statutory scheme for rate filing is its investigative process. It may be initiated by the Board7 or by “any person or organization aggrieved.” 8 The terms of 36 O.S.1981 § 345(B) provide in part that any person affected by the hearing shall be given “... a reasonable opportunity to inspect all documentary evidence, to examine witnesses, to present evidence in support of his interest, and to have subpoenas issued by the Board to compel attendance of witnesses and production of evidence in his behalf. * * * ” Sections 902 and 9039 address not only the insurer’s duties in rate filing but also the Board’s responsibility to investigate the soundness of rates when, from its own information or from the complaint of an aggrieved party, it is made to appear that tendered rates are not conformable to the statutory standards. From an analysis of these sections it is obvious that the legislature intended to provide a framework for an adversary adjudicative process during agency hearings on rate filings.
When a statute is susceptible to more than one construction, it must be [399]*399given an interpretation that frees it from constitutional doubt rather than one which would make it fraught with fundamental-law infirmities.10 Whether the Board was authorized to extend the time for consideration of the rate filing beyond the statutory 30-day period can only be determined by construing the critical phrase in § 902(G)— “any extension thereof” — in light of legislative intent expressed in §§ 903, 332 and 345. The cited sections clearly indicate that the legislature intended to afford the Board, or any aggrieved person, the opportunity for an investigation of a rate filing.11 The language, “any extension thereof,” must hence be construed to encompass those circumstances in which, as here, the Board is actively investigating and conducting hearings during the statutory waiting period. Once the intent of the legislature appears clear from a consideration of the total enactment, language may be altered and new words supplied to give it that meaning which is necessary fully to effectuate the objective of the lawmaking body.12
The Attorney General formally appeared and subsequently made an extensive data-production request. By these acts the investigative process came to be triggered and was underway. We therefore conclude that the § 902(G) provisions for automatic effectiveness do not apply to NCCI’s rate filing here under review.13 To view this section otherwise would deprive an aggrieved person of express statutory rights; it would also contravene the underlying purpose of the legislative scheme. Today’s construction will best assure the preservation of fundamental due process in the investigative stage of the proceedings.
II
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OPALA, Justice.
The issues dispositive of the two appeals are: [1] Did the rate filing of the National Council on Compensation Insurance [NCCI] automatically become effective by operation of 36 O.S.1981 § 902(G) before the [397]*397State Board for Property and Casualty Rates [Board] issued its order adjudicating the filing? [2] Are the Board’s findings of fact and conclusions of law sufficient to support its order approving the rate filing as modified? [3] Did the Board’s order lack evidentiary support? To the first and second questions we give a negative answer, to the third, an affirmative one.
On behalf of its members and subscribers who are presently writing or will write workers’ compensation insurance in Oklahoma, NCCI filed an application with the Board seeking approval of a 41.9 percent increase in premium rates through specified rate changes in classifications of workers’ compensation insurance.1 At the Board’s August 29,1985 meeting the Attorney General formally appeared on behalf of the State.2 The Board continued the hearing on NCCI’s rate filing until October 2, 1985. On September 10, 1985 the Attorney General submitted a written request to the Board for NCCI’s production of data and accompanying documents. On the same date, the Board ordered NCCI to respond to the Attorney’s General request on or before September 20, 1985. NCCI’s September 17, 1985 response indicated that a substantial portion of the information sought was not available, because it covered “internal information” not provided to NCCI by its member companies. After the hearing the Board approved NCCI’s rate filing but reduced the requested 41.9 percent rate increase to 25.9 percent. From this determination both the Attorney General and NCCI brought separate appeals which stand consolidated for our decision.3
The Attorney General contends that [1] the Board’s order should be reversed because it contains insufficient findings of fact and conclusions of law and [2] there was error in approving NCCI’s rate filing, as modified, because, contrary to 36 O.S. 1981 § 902(B),4 the Board had failed to compel the production of actual investment income and expense data and hence did not consider these items in its assessment. In short, the Attorney General urges that, as a matter of law, the Board acted upon insufficient evidence of the financial condition of the private insurance carriers represented by NCCI.
NCCI argues that, while it believes the order is not facially infirm, the Board’s findings and conclusions are wrong because [1] its rate filing had become automatically effective by operation of law, [2] the evidence the Board relied upon is insufficient to support its order and [3] the evidence tending to support NCCI’s rate structure destroys the probative value of the evidence relied upon by the Board. Both NCCI and the Board argue that [1] 36 [398]*398O.S.1981 § 3375 is controlling with respect to the legal sufficiency of the order’s content and [2] the order conforms to that section’s requirements.
I
NCCFS RATE FILING DID NOT AUTOMATICALLY BECOME EFFECTIVE BY FORCE OF 36 O.S.1981 § 902(G)
NCCI asserts that, pursuant to the terms of 36 O.S.1981 § 902(G), its rate filing became automatically effective after the expiration of the 30-day waiting period prescribed in that section. The terms of § 902(G) provide in pertinent part:
“Any filing made in accordance with the provisions of Section 903 of this article shall be on file for a waiting period of thirty (30) days before it becomes effective, which period may be extended by the Board for an additional period not to exceed fifteen (15) days if it gives written notice.... A filing shall be deemed to meet the requirements of this article unless disapproved by the Board within the waiting period or any extension thereof. * * * ” [Emphasis added.]
NCCI also argues that the terms of 36 O.S.1981 § 332(B),6 which authorize the Board to modify a rate filing, are also subject to the time limit provided in § 902(G). The thrust of NCCI’s argument is that the statutory authorization for “any extension” of the waiting period is limited to the single 15-day enlargement specifically prescribed in § 902(G). Acting in the discharge of our constitutional responsibility to effectuate legislative intent within the bounds of minimum standards of due process, we must disagree.
An essential component of the statutory scheme for rate filing is its investigative process. It may be initiated by the Board7 or by “any person or organization aggrieved.” 8 The terms of 36 O.S.1981 § 345(B) provide in part that any person affected by the hearing shall be given “... a reasonable opportunity to inspect all documentary evidence, to examine witnesses, to present evidence in support of his interest, and to have subpoenas issued by the Board to compel attendance of witnesses and production of evidence in his behalf. * * * ” Sections 902 and 9039 address not only the insurer’s duties in rate filing but also the Board’s responsibility to investigate the soundness of rates when, from its own information or from the complaint of an aggrieved party, it is made to appear that tendered rates are not conformable to the statutory standards. From an analysis of these sections it is obvious that the legislature intended to provide a framework for an adversary adjudicative process during agency hearings on rate filings.
When a statute is susceptible to more than one construction, it must be [399]*399given an interpretation that frees it from constitutional doubt rather than one which would make it fraught with fundamental-law infirmities.10 Whether the Board was authorized to extend the time for consideration of the rate filing beyond the statutory 30-day period can only be determined by construing the critical phrase in § 902(G)— “any extension thereof” — in light of legislative intent expressed in §§ 903, 332 and 345. The cited sections clearly indicate that the legislature intended to afford the Board, or any aggrieved person, the opportunity for an investigation of a rate filing.11 The language, “any extension thereof,” must hence be construed to encompass those circumstances in which, as here, the Board is actively investigating and conducting hearings during the statutory waiting period. Once the intent of the legislature appears clear from a consideration of the total enactment, language may be altered and new words supplied to give it that meaning which is necessary fully to effectuate the objective of the lawmaking body.12
The Attorney General formally appeared and subsequently made an extensive data-production request. By these acts the investigative process came to be triggered and was underway. We therefore conclude that the § 902(G) provisions for automatic effectiveness do not apply to NCCI’s rate filing here under review.13 To view this section otherwise would deprive an aggrieved person of express statutory rights; it would also contravene the underlying purpose of the legislative scheme. Today’s construction will best assure the preservation of fundamental due process in the investigative stage of the proceedings.
II
THE BOARD’S ORDER LACKS REQUISITE FINDINGS OF FACT
The Board and NCCI contend that 36 O.S.1981 § 337 14 controls the form of the Board’s order, and that no specific findings of fact need be included. We disagree. Another and more specific statute must govern here because the order under review resulted from a hearing. The terms of 36 O.S.1981 § 346(B)15 provide in pertinent part:
[400]*400(< * * *
B. The order shall contain a concise statement of the facts as found by the Board, a concise statement of its conclusions therefrom, and the effective date of the order.
* * *>>
The findings of an agency acting in its adjudicative capacity must [1] recite the underlying facts that support the ultimate facts drawn from the evidence, [2] be free from ambiguity which raises doubt as to whether the Board proceeded on the correct legal theory and [3] be sufficiently specific to enable a reviewing court to ascertain whether the ultimate facts upon which the decision is rested afford a reasonable basis for the order.16 These requirements constitute a sine qua non of the decision’s validity and, where an agency fails to make adequate findings of fact, its determination cannot be affirmed.17
On review of the Board’s findings 18 and conclusions19 we are constrained to [401]*401hold that the order is infirm. Several of the findings are but mere assertions that relate to the testimony of various witnesses, while other findings simply give an account of procedural rather than of ultimate facts. Finding No. 10,20 in which the Board adopts a mass of evidence presented by its expert witness, clearly lacks the specificity that is expected of a Board’s order rendered upon a hearing. The remaining paragraphs of the order consist of eonclusory statements that are unsupported by actual findings of fact.21 We therefore hold that because the order lacks findings of fact upon which the Board could have based its conclusions of law, it is fatally deficient and must hence be vacated.
HI
THE BOARD’S ORDER APPROVING THE RATE FILING AS MODIFIED LACKS EVIDENTIARY SUPPORT
The Attorney’s General primary contention is that the Board erred by failing to compel the production of and hence to consider sufficient evidence about the financial condition of the insurers represented by NCCI. We agree. Our analysis begins with an overview of the pertinent statutes, 36 O.S.1981 §§ 901 et seq., which govern the Board’s adjudicative ratemaking functions.
Regulation is the central tenor of the Insurance Code.22 Every insurer is required to file with the Board, directly or through a licensed rating organization, all rates and rating plans which it uses or proposes to use in the state.23 Rates in [402]*402existence can be challenged by the Board sua sponte or by any party aggrieved because of those rates. If it shall be made to appear to the Board ... that there are reasonable grounds to believe that the rates on any or on all risks ...” contravene the terms of 36 O.S.1981 §§ 901 et seq., •then the Board is required to act upon its statutory duty to investigate and to determine whether the rates conform to Code requirements. 36 O.S.Supp.1982 § 903(B).
In addition to permitting a challenge to existing rates, the legislature has provided that filings may also be contested. The pertinent terms of § 903(D)24 provide that “[a]ny person or organization aggrieved with respect to any filing ... may make written application to the Board for a hearing thereon.” Whenever a hearing is held “... for the purpose of determining whether a filing complies with the provisions of [36 O.S.1981 §§ 901 et seq.] ... the burden of proof shall rest on the insurer or rating organization which made such filing.” [Emphasis added.] 36 O.S.Supp.1982 § 903(C).25
The statute’s foremost mandate for ratemaking is that rates “... shall not be excessive, inadequate, or unfairly discriminatory.” 26 When NCCI, by its filing, requested an increase in rates, it essentially asserted that the rates in effect at that time were inadequate. The third paragraph of § 902(A) explicitly governs how the Board determines whether rates are inadequate. It provides:
“No rate shall be held to be inadequate unless (1) such rate is unreasonably low [403]*403for the insurance provided and (2) the continued use of such rate endangers the solvency of the insurer using the same, or unless (3) such rate is unreasonably low for the insurance provided and the use of such rate by the insurer using same has, or if continued will have, the effect of destroying competition or creating a monopoly.” [Emphasis added.]
This quoted provision, whose basic standards must be read in the disjunctive, prescribes two distinct measuring gauges, either of which must be employed in determining whether rates are inadequate.27 Hence, a conclusion that rates are inadequate necessarily depends upon a finding that (1) rates are unreasonably low — a factor common to both gauges, and (2) either the use of the rates endangers insurer solvency or the rates do or will adversely affect competition or create a monopoly.
It seems evident that NCCI elected to prove inadequacy of rates by attempting to establish that they (1) were unreasonably low and (2) endangered insurer solvency.28 The Board, then, was required to determine whether NCCI had met its burden to establish these elements after giving due consideration to all of the factors prescribed by 36 O.S.1981 § 902(B). The terms of this subsection provide:
“B. Due consideration shall be given to past and prospective loss experience within and outside the state, to physical hazards, to safety and loss prevention factors, to underwriting practice and judgment, to catastrophe hazards, if any, to a reasonable margin for underwriting profit and contingencies; to dividends, savings or unabsorbed premium deposits allowed or returned by insurers to their policyholders, members, or subscribers; to past and prospective expenses both countrywide and those specially applicable to the state; to whether classification rates exist generally for the risks under consideration; to the rarity or peculiar characteristics of the risks; and to all other relevant factors within and outside the state.” [Emphasis added.]
Upon examination of the record, we cannot conclude that NCCI tendered for the Board’s consideration sufficient evidence about the actual financial condition of the insurers it represented to warrant a finding that the rates at the time of the filing were inadequate. Although the materials included in NCCI’s filing contain numerous tables and exhibits, we have found no information from which the actual financial state of any NCCI member company may be reasonably ascertained. The financial data provided consist almost entirely of percentages computed from the application of various development factors. A few documents contain dollar figures without reference to the insurers to whom they pertain, and it is not apparent how the figures were determined. They may have been weighted averages of all NCCI companies or merely a total or average of ten major companies. In fact, NCCI admittedly excluded detailed data on investment income.29 The necessity for disclosure of information on investment income becomes even more clear in light of the industry-rec[404]*404ognized axiom that money is made from investments, not underwriting.30
The evidence is devoid of any itemization of expenses by account. The filing contains but a general classification of expenses, and those figures are unverifiable. Before an adequate evaluation can be made of the effect of rates on the solvency of insurers, the Board must consider detailed evidence about the NCCI member companies’ expenses.31
In order for the Board to have given “due consideration” to not only each item specified in § 902(B) but also to “all other relevant factors,” specific data on NCCI companies should have been included in the filing. We have long held that one of the most important factors in determining whether rates are inadequate is the financial soundness of the insurer.32 Evidence considered by the Board may include annual financial statements or other data forms from which net profit and dividends actually paid may be considered.33 Among the other relevant factors that the Board must consider is income from unearned premium and loss reserves.34 Because these reserves are in the nature of trust funds, income derived from them should inure to the benefit of policyholders and hence be considered by the Board.35
The terms of § 902(B) expressly require the Board to consider dividends. Indeed, the Board has the authority and the duty to protect policyholders from the potential harm that may result from a declaration of unlawful or excessive dividends.36 While the record indicates that the Board did retain an actuary to assist in its evaluation of NCCI’s filing, we note that the Board is empowered also to employ “statisticians, accountants, attorneys, auditors, investigators or any other technicians” as it or the Board’s administrator may deem necessary for examining the rate filing.37 The only evidence found in the record on dividends consists of ten figures which represent the Oklahoma percentage of dividends to earned premiums for the years 1975 through 1984. This evidence is both wholly insufficient and insubstantial. No disclosure was made of the identity of the companies to which the figures may have applied. Although dividends may be relevant when compared with earned premiums, they must be considered in the context of an insurance company’s complete financial profile. The submission of specific data on dividends would seem to meet the express terms of the statute, but we believe that more is required for a meaningful consideration. Dividends are paid from net earnings, and, without actual, verifiable information on net earnings, the Board would be unable to ascertain if the dividends were excessive.38
The Attorney General also urges that there was insufficient evidence as to underwriting practices and judgments and as to safety and loss prevention factors. We agree. The record is devoid of specific, verifiable data for these items.
Mindful that effective regulation through adequate disclosure for the public benefit is the fundamental purpose of the Insurance Code, we hold that, because of [405]*405critical evidentiary voids, the Board’s approval of NCCI’s rate filing, as modified, cannot be affirmed.39 It hence follows that the 41.9 percent rate increase sought by NCCI also is lacking in requisite evidentia-ry support. Where the evidence fails to support a preliminary determination that existing rates are inadequate, the Board cannot validly approve any rate increase.40
Since NCCI’s filing is insufficient to support the 25.9% rate increase for workers’ compensation insurance, the excess over the existing rate which has been collected by the affected insurers must be refunded. The Board shall prescribe the method for refunding premium over-payments. The order under review is vacated and the proceeding remanded to the Board with directions to proceed in a manner not inconsistent with this opinion.
ORDER VACATED AND PROCEEDING REMANDED.
SIMMS, C.J., DOOLIN, V.C.J., and HODGES, HARGRAVE and SUMMERS, JJ., concur.
LAVENDER, J., concurs in Parts I and II and dissents from Part III.
ALMA WILSON, J., concurring specially.
KAUGER, J., disqualified.