Spencer v. National City Bank

732 F. Supp. 2d 778, 23 Am. Disabilities Cas. (BNA) 837, 16 Wage & Hour Cas.2d (BNA) 852, 2010 U.S. Dist. LEXIS 78967, 110 Fair Empl. Prac. Cas. (BNA) 470, 2010 WL 3075081
CourtDistrict Court, S.D. Ohio
DecidedAugust 5, 2010
DocketCase 1:09cv096
StatusPublished
Cited by3 cases

This text of 732 F. Supp. 2d 778 (Spencer v. National City Bank) is published on Counsel Stack Legal Research, covering District Court, S.D. Ohio primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Spencer v. National City Bank, 732 F. Supp. 2d 778, 23 Am. Disabilities Cas. (BNA) 837, 16 Wage & Hour Cas.2d (BNA) 852, 2010 U.S. Dist. LEXIS 78967, 110 Fair Empl. Prac. Cas. (BNA) 470, 2010 WL 3075081 (S.D. Ohio 2010).

Opinion

ORDER GRANTING IN PART AND DENYING IN PART DEFENDANTS’ MOTION FOR SUMMARY JUDGMENT

SUSAN J. DLOTT, Chief Judge.

This matter is before the Court on Defendants’ Motion for Summary Judgment. (Doc. 22.) Plaintiff Jeanne Spencer brought this action against her former employer, National City Bank (“National City” or the “Bank”), and its parent company, The PNC Financial Services Group, Inc. (collectively, “Defendants”) asserting claims for age discrimination in violation of the Age Discrimination in Employment Act (“ADEA”), 29 U.S.C. § 621 et seq., and Chapter 4112 of the Ohio Revised Code. Plaintiff also asserts claims for disability discrimination in violation of the Ameri *782 cans with Disabilities Act (“ADA”), 42 U.S.C. § 12101 et seq., and Chapter 4112 of the Ohio Revised Code. Plaintiff further alleges claims for interference and retaliation in violation of the Family Medical Leave Act (“FMLA”), 29 U.S.C. § 2611. Finally Plaintiff asserts a claim for defamation per se.

Defendants move for summary judgment on all of Plaintiffs claims. Plaintiff has not disputed Defendants’ motion as to the FMLA interference and defamation claims. (Doc. 26.) Plaintiff opposes Defendants’ motion on the remaining claims. For the reasons that follow, the Court GRANTS Defendants’ motion for summary judgment as to the FMLA interference and defamation claims and DENIES Defendants’ motion for summary judgment as to the remaining claims.

I. BACKGROUND 1

The facts of this case arise from Plaintiffs resignation in lieu of termination from her employment at National City. Plaintiff, born in 1946, worked as a Customer Services Representative (“CSR”), or teller, at National City’s retail branch office in Brentwood, Ohio (“Brentwood Branch”). She was hired as a CSR in 2001, 2 was promoted to Senior CSR in 2005, and worked in that capacity until she resigned in lieu of termination, effective February 1, 2008, when she was 61 years old.

A. Plaintiffs Meniere’s Disease

Prior to her employment with National City, Plaintiff was diagnosed with Meniere’s Disease. This disorder affects Plaintiff s hearing and balance, resulting in constant tinnitus and episodes of vertigo. (Id. at 124:9-11.) Meniere’s Disease also causes progressive hearing loss and, as a result, Plaintiff is deaf in her left ear and has reduced hearing in her right ear. (Id. at 44:14-45:3; 74:4-10.) Four or five times per year, Plaintiff experiences severe episodes where she is not able to stand or eat, and is extremely sensitive to light. (Id. at 124:24-125:22.) Outside of these extreme episodes, Plaintiff can drive a car, walk five blocks, grocery shop, perform household chores, and exercise at a gym.

B. Plaintiffs Employment with the Bank

As a CSR, Plaintiff was responsible for balancing her cash drawer at the end of each day and meeting sales, referral and customer services goals, among other things. (Id. at 41-42.) Plaintiff informed the Bank of her Meniere’s Disease and requested that she be able to sit in a chair while she worked. Plaintiff testified that she raised the issue of her hearing loss with her superiors and that they subsequently placed her at a branch where the “noise level was not so great.” (Id. at 119:16-20.) In seven years of employment with the Bank, Plaintiff missed only a couple of days of work because of her Meniere’s Disease.

Although Plaintiff received multiple honors for exceeding her referral goals and for outstanding customer service (Justice Dep. 55:4-56:9; Burchett Dep. 93:4-94:3), Plaintiff admittedly struggled with balancing her cash drawer. The Bank’s written *783 policies required managers to perform audits on each CSR’s assigned cash drawer to ensure that CSRs were maintaining accurate records and not diverting funds. Each branch office was required to conduct at least one surprise audit on each CSR’s cash drawer on a quarterly basis and one monthly random surprise audit of a CSR’s cash drawer. Additional surprise audits could be performed “at the discretion of the Branch Manager or Retail Manager.” (Doc. 26 Ex. A.) If the amount of cash in the CSR’s drawer did not equal the amount reflected on the Bank’s computer system, this would be termed a “shortage” or “outage.”

CSRs’ outages were tracked on a yearly rolling basis. (Perko Decl. Ex. 3) If an employee’s outages reached a Level 1 loss (between $200-$499.99) or a Level 2 loss (between $500 — $999.99), the Bank’s guidelines recommended that the employee be given a verbal or written warning. If an employee’s outages reached a Level 3 loss (between $1,000 — $1,599.99) or a Level 4 loss ($1,600 or greater), the Bank’s guidelines provided that “probation or termination should be considered.” (Spencer Dep. Ex. 20.)

C.Plaintiffs First Probationary Period

Between August 7, 2001 and November 19, 2004, the Bank issued six separate written “corrective actions” to Plaintiff and eventually placed Plaintiff on probation for outages, balancing differences, and other policy violations. Many of the corrective actions, which were issued by multiple supervisors, explicitly state that Plaintiffs position could be terminated if Plaintiff continued to sustain outages. {Id. Exs. 7, 9.) Plaintiff does not dispute any of these corrective actions, nor does she claim that they were discriminatory. In fact, in her 2004 self assessment, Plaintiff wrote: “I need to cut-down (stop) any errors I hastily make .... I need to be more consistent with my balancing.” Despite her issues with balancing, Plaintiff was promoted to Senior CSR in 2005.

D. Plaintiffs Second Probationary Period

At the end of 2005, Plaintiff received a corrective action because she was out of balance; a surprise audit raised her rolling year-to-date shortage to a Level 2 loss. In May of 2006, then Branch Manager Mark Burchett issued Plaintiff her second probationary notice because her rolling loss balance had reached $3,164.58, a Level 4 loss. The probationary notice provided that if Plaintiffs losses increased by $200 or more, Plaintiff would “face further corrective action up to and including termination.” {Id. Ex. 22.)

E. Plaintiffs Third Probationary Period

By the beginning of 2007, Plaintiffs losses persisted and her rolling loss balance reached $4,976.89, a Level 4 loss. At this time, Burchett considered terminating Spencer’s employment, but instead opted to place Plaintiff on her third probationary period in an effort to give Plaintiff “a chance to correct [her] behaviors.” (Burchett Dep. 75:15-16.) The probationary notice read, “Demonstration of immediate, continuous and sustained improvement is required. Failure to meet expectations may result in termination of your employment.” (Spencer Dep. Ex. 24.)

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732 F. Supp. 2d 778, 23 Am. Disabilities Cas. (BNA) 837, 16 Wage & Hour Cas.2d (BNA) 852, 2010 U.S. Dist. LEXIS 78967, 110 Fair Empl. Prac. Cas. (BNA) 470, 2010 WL 3075081, Counsel Stack Legal Research, https://law.counselstack.com/opinion/spencer-v-national-city-bank-ohsd-2010.