Southwestern Bell Telephone Co. v. Vollmer

805 S.W.2d 825, 1991 WL 9746
CourtCourt of Appeals of Texas
DecidedMarch 14, 1991
Docket13-90-044-CV
StatusPublished
Cited by47 cases

This text of 805 S.W.2d 825 (Southwestern Bell Telephone Co. v. Vollmer) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Southwestern Bell Telephone Co. v. Vollmer, 805 S.W.2d 825, 1991 WL 9746 (Tex. Ct. App. 1991).

Opinion

OPINION

KENNEDY, Justice.

Southwestern Bell Telephone Company (“Telco”) and Debbie Asher, a Telco representative, appeal from a judgment entered upon a jury verdict awarding Joe Vollmer, individually and d/b/a Vollmer Air Conditioning, damages for violation of the Texas Deceptive Trade Practices Act (against Tel-co) and for negligence (against Asher). Alleging damage from the failure to list his new business trade name in both the alphabetical white pages and the classified yellow pages, Vollmer sued Telco, Asher, Southwestern Bell Publications, Inc., Southwestern Bell Media, Inc., Southwestern Bell Yellow Pages, Inc., and Southwestern Bell Corporation. The jury answered in favor of Vollmer and against Telco, Ash-er, and Southwestern Bell Corporation. The trial court granted judgment non ob-stante veredicto on behalf of Southwestern Bell Corporation, relieving it of any liability, and rendered judgment against Telco and Asher. In addition to Telco’s and Ash-er’s appeal from this judgment, Vollmer appeals that portion of the judgment denying his recovery against Southwestern Bell Publications, Media, Yellow Pages, and Corporation. We modify in part, remand in part, reverse and render in part, and affirm in part.

By its first point of error, Telco contends that the trial court erred by rendering judgment against it and Asher in excess of the limitation of liability contained in Tel-co’s “General Exchange Tariff” on file with the Public Utilities Commission (“PUC”). Regarding that portion of the judgment against Telco, we agree.

In 1984, Vollmer, who was in the air conditioning business, joined with a plumbing contractor and formed a partnership, “Stuart-Vollmer Plumbing and Air Conditioning Company.” In December 1985, the partnership dissolved. Vollmer testified at trial that, upon its dissolution, he phoned Telco several times, requesting a listing change to “Vollmer Air Conditioning” and further requesting a billing change to “Joe Vollmer d/b/a Vollmer Air Conditioning.” Telco presented controverting evidence that a listing change was never requested. The billing change was made, yet Vollmer’s new business listing was omitted from the 1986 and 1987 telephone directories, and his former partnership was listed in the white pages alphabetically as “Stuart-Vollmer” and listed in the yellow pages under the heading of “Plumbers.” 1

The tariff on file with the PUC establishing the rules and regulations applicable to all Telco customers’ contracts and regulating Telco’s liability follows, in part (emphasis ours):

8.4 Errors — The Telephone Company’s liability, if any, for its gross negligence or willful misconduct is not limited by this tariff. With respect to any other *829 claim or suit, by a customer or any others, for damages arising from errors or omissions in the making up or printing of its directories or in accepting listings as presented by customers or prospective customers, the Telephone Company’s liability, if any, shall not exceed twice the amount paid for the service during the period covered by the directory in which the error or omission occurred.

Unless found to be unreasonable, these tariffs carry the dignity of statutory law. Western Union Tel. Co. v. Esteve Bros. & Co., 256 U.S. 566, 572, 41 S.Ct. 584, 586, 65 L.Ed. 1094 (1921); Southwestern Bell Tel. Co. v. Nash, 586 S.W.2d 647, 649 (Tex.Civ.App.—Austin 1979, no writ); Southwestern Bell Tel. Co. v. Rucker, 537 S.W.2d 326, 331 (Tex.Civ.App.—El Paso 1976, writ ref’d n.r.e.); see also Israel v. Metropolitan Dade County, Florida, 431 F.2d 925, 928 (5th Cir.1970). Ordinarily, a tariff is presumed reasonable. Rucker, 537 S.W.2d at 331; see also Kelly v. Southwestern Bell Tel. Co., 248 S.W. 658, 660 (Tex.Comm’n App.1923, judgm't adopted).

In the present case, the jury expressly found that the tariff was not unreasonable. Without referring to any controverting evidence in the record, Vollmer attacks the jury’s finding by asserting, “[t]he jury findings of damages in excess of those amounts that would be allowed by the tariff is evidence itself that the tariff is unreasonable.” In support thereof, he cites Calarco v. Southwestern Bell Tel. Co., 725 S.W.2d 304 (Tex.App.—Houston [1st Dist.] 1986, writ ref’d n.r.e.). The present case is distinguishable. In Calarco, the trial court refused to allow the customer to present evidence to the jury on the issue of the tariff’s reasonableness, concluding that the phone company’s liability should be limited, as a matter of law, to the maximum set forth in the tariff. Calarco, 725 S.W.2d at 306-07. The court of appeals held that when a customer’s damages exceed the amount of a tariff limitation, a fact issue is raised regarding the tariff’s reasonableness. Id. Consequently, the Court held that the trial court erred by excluding evidence of the customer’s lost profits. Id. In the present case, the trial court committed no such error. Evidence of Vollmer’s lost profits was in fact admitted, and in the face of that evidence, the jury found that the tariff was not unreasonable. “As a general rule, a public utility company’s tariff regulations are presumed to be reasonable and necessary ... but that determination is usually a question for the trier of fact.” Id. at 306 (citations omitted).

As the Calarco court points out, the mere existence of a tariff will not render the tariff reasonable as a matter of law. In this regard, Vollmer challenges, by way of cross-points twelve, thirteen, and fourteen, the legal and factual sufficiency of the evidence supporting the jury’s finding of reasonableness. Because the tariff is presumed reasonable, evidence of the tariff’s existence alone precludes Vollmer’s legal sufficiency challenge. The only evi-dentiary challenge to a tariff’s reasonableness is one to the factual sufficiency of the evidence. Furthermore, by virtue of the presumption, the burden to prove unreasonableness is on the customer; therefore, Vollmer must demonstrate that the jury’s finding is against the great weight and preponderance of the evidence. See Garza v. Alviar, 395 S.W.2d 821, 823 (Tex.1965); In re King’s Estate, 150 Tex. 662, 244 S.W.2d 660, 661 (1951).

Without citing authority or referencing the record, Vollmer’s entire argument supporting his cross-points follows:

The jury’s negative answer to question 8 [finding the tariff not unreasonable] conflicts with the jury’s findings of damages in the amount of $198,430.00, exclusive of attorney fees. The Defendant’s [sic] failed to prove the tariff limitation, which was its burden.

The tariff provision limiting Telco’s liability was admitted into evidence.

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Bluebook (online)
805 S.W.2d 825, 1991 WL 9746, Counsel Stack Legal Research, https://law.counselstack.com/opinion/southwestern-bell-telephone-co-v-vollmer-texapp-1991.