Smith v. Illinois Bell Telephone Co.

2025 IL App (1st) 240373-U
CourtAppellate Court of Illinois
DecidedAugust 21, 2025
Docket1-24-0373
StatusUnpublished

This text of 2025 IL App (1st) 240373-U (Smith v. Illinois Bell Telephone Co.) is published on Counsel Stack Legal Research, covering Appellate Court of Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Smith v. Illinois Bell Telephone Co., 2025 IL App (1st) 240373-U (Ill. Ct. App. 2025).

Opinion

2025 IL App (1st) 240373-U No. 1-24-0373 Order filed August 21, 2025 Fourth Division

NOTICE: This order was filed under Supreme Court Rule 23 and is not precedent except in the limited circumstances allowed under Rule 23(e)(1). ______________________________________________________________________________ IN THE APPELLATE COURT OF ILLINOIS FIRST DISTRICT ______________________________________________________________________________ KEVIN SMITH, ) Petition for Direct ) Administrative Review of a Petitioner, ) Decision of the Human Rights Commission. ) v. ) No. 2017 CF 1428 ) ILLINOIS BELL TELEPHONE COMPANY, THE ) HUMAN RIGHTS COMMISSION, and THE ) DEPARTMENT OF HUMAN RIGHTS, ) ) Respondents. )

PRESIDING JUSTICE ROCHFORD delivered the judgment of the court. Justices Lyle and Ocasio concurred in the judgment.

ORDER

¶1 Held: We affirm the order of the Illinois Human Rights Commission granting summary decision in favor of respondent on petitioner’s race-based employment discrimination charge.

¶2 Petitioner Kevin Smith (Smith) appeals the order of respondent Illinois Human Rights

Commission (the Commission) granting summary decision to respondent Illinois Bell Telephone

Company (Bell) in Smith’s race-based employment discrimination claim under the Illinois Human

Rights Act (Act) (775 ILCS 5/1-101 et seq. (West 2016)). For the following reasons, we affirm. No. 1-24-0373

¶3 The record reflects that, in 2006, Bell, a telecommunication and entertainment services

company and a subsidiary of AT&T Services, Inc. (AT&T), hired Smith, who is Black, as a Sales

Account Manager. In 2008, he was promoted to Network Service Manager (NSM). In 2016, AT&T

Technology Operations (ATO) underwent a reduction in force, or a “surplus process,” of

management positions. On October 28, 2016, Bell informed Smith his position would be

eliminated, and Smith’s last day was December 27, 2016.

¶4 On January 3, 2017, Smith filed an employment discrimination charge with the Illinois

Department of Human Rights (the Department), alleging, inter alia, that he was terminated

because of his race. The Department determined that substantial evidence supported Smith’s race-

discrimination claim and, on June 4, 2018, filed on his behalf a complaint with the Commission.

¶5 The Department’s complaint alleged that Bell eliminated Smith’s position because of his

race, in violation of the Act. According to the complaint, Bell did not eliminate the positions of

similarly-situated, non-black NSMs who had received worse ratings or scores according to Bell’s

job metrics, namely, David Feber, Anthony Quintana, and Mark Refness. The complaint further

alleged that Bell’s stated reason for eliminating Smith’s position, that it was part of a workforce

reduction in Smith’s business unit, was a pretext for discrimination. The complaint noted that Bell

denied that it selected Smith for elimination of his position based on race. The Department had

requested that Bell provide documentation supporting its position, which Bell failed to produce,

and the Department inferred that the requested documentation would have contradicted Bell’s

stated reason for eliminating Smith’s position.

¶6 On June 24, 2022, Bell filed a motion for summary decision, requesting a recommended

order in its favor granting summary decision and dismissing Smith’s charge with prejudice. The

-2- No. 1-24-0373

following facts are drawn from the exhibits attached to the parties’ briefings on the motion,

including affidavits; answers to interrogatories; materials related to the surplus process; and

performance evaluations for Smith and other employees created before and as part of the surplus

process.

¶7 As an NSM, Smith was responsible for coaching, leading, and developing a team of

technicians who installed and repaired various products and services. He reported to area manager

Robert Leeds, who reported to “Director—Internet & Entertainment Field Services” John Hudzik.

Neither Leeds nor Hudzik are Black.

¶8 In a December 2015 “My Performance Plan” (MPP), Leeds rated Smith as “Exceeds”

expectations in the category of “Business Results,” “Fully Meets” in the category of “Leadership,”

and “Fully Meets” in “Overall Performance Rating,” which ranked him third among nine other

managers in Smith’s area. He received an Exceeds in “Cumulative Business Rating” for the year,

and “120.74%” in “Cumulative Attain.”

¶9 In 2016 midyear MPPs, Smith received ratings of Fully Meets in Business Results,

Leadership, and Overall. For the same categories, respectively, Feber received a Does Not Meet,

Exceeds, and Meets Some; Quintana received a Meets Some, Fully Meets, and Fully Meets;

Refness received a Meets Some, Fully Meets, and Fully Meets; and Sammie Kleit, a non-Black

development coach also supervised by Leeds, received Meets Some, Fully Meets, and Fully Meets.

Smith averred that, in August 2016, Leeds gave him a performance-based raise and said his

performance was better than any of his peers. In September 2016, Leeds gave Smith a Meets Some

overall rating, and told Smith he was one of Leeds’s top three managers. Another MPP scorecard

reflects that, from January through October 2016, Smith received a Meets Some Business Rating

-3- No. 1-24-0373

and a “97.16%” “Cumulative Attain.” Respectively, Feber received a Meets Some and 97.09%,

Quintana received a Does Not Meet and a 95.97%, and Refness received a Meets Some and

97.66%.

¶ 10 In fall 2016, ATO “identified a need to reduce management positions within the Internet

and Entertainment Field Services business unit to ensure *** [Bell’s] workforce aligned with the

needs of the business, its customers, and the operating environment.” This reduction in force

involved the review of 414 management positions located across Illinois, Indiana, Michigan,

Wisconsin, and Ohio, with the intention to eliminate 85 positions. The affected employees were

divided into 20 “Affected Work Groups” (AWGs) based on job titles and primary work functions.

One AWG, AWG 13, included 65 NSMs and 7 ATO Development Coaches in Hudzik’s chain of

command, including Smith and the others Leeds supervised, for a total of 72 employees. Eighteen

of the seventy-two positions in AWG 13 would be eliminated, with their duties absorbed by the

remaining employees. On October 4, 2016, Bell held a meeting with the employees in AWG 13 to

announce the reduction in force “in response to decreasing customer demand for legacy services”

and to reduce costs.

¶ 11 Selection for the reduction in force would be based on responses to an “Interest in Leaving”

survey, “the needs of the business,” and “Surplus Guidelines” supplied by AT&T. The Surplus

Guidelines provided for the rating of AWG 13 employees in the following four weighted

categories: 35% Leadership, 25% Skills, 25% Performance (as measured at the time of

assessment), and 15% Experience. Leadership was divided into five subcategories: Character,

Leading Change, Interpersonal Skills, Personal Capability, and Focus on Results.

-4- No. 1-24-0373

¶ 12 To determine the ratings, a “mechanized rating system” was adopted. Under that system,

the supervising area managers would be trained in the rating process and provide each of their

employees a score of 1 to 5 in each category, with 1 being the lowest and 5 being the highest.

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Bluebook (online)
2025 IL App (1st) 240373-U, Counsel Stack Legal Research, https://law.counselstack.com/opinion/smith-v-illinois-bell-telephone-co-illappct-2025.