Smith v. Illinois Bell Telephone Co.

2025 IL App (1st) 240373-U
Appellate Court of Illinois·Decided August 21, 2025·No. 1-24-0373·Unpublished

Opinion

2025 IL App (1st) 240373-U No. 1-24-0373

Order filed August 21, 2025 Fourth Division

NOTICE: This order was filed under Supreme Court Rule 23 and is not precedent except in the limited circumstances allowed under Rule 23(e)(1).

IN THE

APPELLATE COURT OF ILLINOIS FIRST DISTRICT

KEVIN SMITH, ) Petition for Direct ) Administrative Review of a Petitioner, ) Decision of the Human Rights Commission.

)

v. ) No. 2017 CF 1428 )

ILLINOIS BELL TELEPHONE COMPANY, THE ) HUMAN RIGHTS COMMISSION, and THE ) DEPARTMENT OF HUMAN RIGHTS, )

)

Respondents. )

PRESIDING JUSTICE ROCHFORD delivered the judgment of the court.

Justices Lyle and Ocasio concurred in the judgment.

ORDER

¶1 Held: We affirm the order of the Illinois Human Rights Commission granting summary decision in favor of respondent on petitioner’s race-based employment discrimination charge.

¶2 Petitioner Kevin Smith (Smith) appeals the order of respondent Illinois Human Rights Commission (the Commission) granting summary decision to respondent Illinois Bell Telephone Company (Bell) in Smith’s race-based employment discrimination claim under the Illinois Human Rights Act (Act) (775 ILCS 5/1-101 et seq. (West 2016)). For the following reasons, we affirm.

¶3 The record reflects that, in 2006, Bell, a telecommunication and entertainment services company and a subsidiary of AT&T Services, Inc. (AT&T), hired Smith, who is Black, as a Sales Account Manager. In 2008, he was promoted to Network Service Manager (NSM). In 2016, AT&T Technology Operations (ATO) underwent a reduction in force, or a “surplus process,” of management positions. On October 28, 2016, Bell informed Smith his position would be eliminated, and Smith’s last day was December 27, 2016.

¶4 On January 3, 2017, Smith filed an employment discrimination charge with the Illinois Department of Human Rights (the Department), alleging, inter alia, that he was terminated because of his race. The Department determined that substantial evidence supported Smith’s race- discrimination claim and, on June 4, 2018, filed on his behalf a complaint with the Commission.

¶5 The Department’s complaint alleged that Bell eliminated Smith’s position because of his race, in violation of the Act. According to the complaint, Bell did not eliminate the positions of similarly-situated, non-black NSMs who had received worse ratings or scores according to Bell’s job metrics, namely, David Feber, Anthony Quintana, and Mark Refness. The complaint further alleged that Bell’s stated reason for eliminating Smith’s position, that it was part of a workforce reduction in Smith’s business unit, was a pretext for discrimination. The complaint noted that Bell denied that it selected Smith for elimination of his position based on race. The Department had requested that Bell provide documentation supporting its position, which Bell failed to produce, and the Department inferred that the requested documentation would have contradicted Bell’s stated reason for eliminating Smith’s position.

¶6 On June 24, 2022, Bell filed a motion for summary decision, requesting a recommended order in its favor granting summary decision and dismissing Smith’s charge with prejudice. The

following facts are drawn from the exhibits attached to the parties’ briefings on the motion, including affidavits; answers to interrogatories; materials related to the surplus process; and performance evaluations for Smith and other employees created before and as part of the surplus process.

¶7 As an NSM, Smith was responsible for coaching, leading, and developing a team of technicians who installed and repaired various products and services. He reported to area manager Robert Leeds, who reported to “Director—Internet & Entertainment Field Services” John Hudzik. Neither Leeds nor Hudzik are Black.

¶8 In a December 2015 “My Performance Plan” (MPP), Leeds rated Smith as “Exceeds” expectations in the category of “Business Results,” “Fully Meets” in the category of “Leadership,” and “Fully Meets” in “Overall Performance Rating,” which ranked him third among nine other managers in Smith’s area. He received an Exceeds in “Cumulative Business Rating” for the year, and “120.74%” in “Cumulative Attain.”

¶9 In 2016 midyear MPPs, Smith received ratings of Fully Meets in Business Results, Leadership, and Overall. For the same categories, respectively, Feber received a Does Not Meet, Exceeds, and Meets Some; Quintana received a Meets Some, Fully Meets, and Fully Meets; Refness received a Meets Some, Fully Meets, and Fully Meets; and Sammie Kleit, a non-Black development coach also supervised by Leeds, received Meets Some, Fully Meets, and Fully Meets. Smith averred that, in August 2016, Leeds gave him a performance-based raise and said his performance was better than any of his peers. In September 2016, Leeds gave Smith a Meets Some overall rating, and told Smith he was one of Leeds’s top three managers. Another MPP scorecard reflects that, from January through October 2016, Smith received a Meets Some Business Rating

and a “97.16%” “Cumulative Attain.” Respectively, Feber received a Meets Some and 97.09%, Quintana received a Does Not Meet and a 95.97%, and Refness received a Meets Some and 97.66%.

¶ 10 In fall 2016, ATO “identified a need to reduce management positions within the Internet and Entertainment Field Services business unit to ensure *** [Bell’s] workforce aligned with the needs of the business, its customers, and the operating environment.” This reduction in force involved the review of 414 management positions located across Illinois, Indiana, Michigan, Wisconsin, and Ohio, with the intention to eliminate 85 positions. The affected employees were divided into 20 “Affected Work Groups” (AWGs) based on job titles and primary work functions. One AWG, AWG 13, included 65 NSMs and 7 ATO Development Coaches in Hudzik’s chain of command, including Smith and the others Leeds supervised, for a total of 72 employees. Eighteen of the seventy-two positions in AWG 13 would be eliminated, with their duties absorbed by the remaining employees. On October 4, 2016, Bell held a meeting with the employees in AWG 13 to announce the reduction in force “in response to decreasing customer demand for legacy services” and to reduce costs.

¶ 11 Selection for the reduction in force would be based on responses to an “Interest in Leaving” survey, “the needs of the business,” and “Surplus Guidelines” supplied by AT&T. The Surplus Guidelines provided for the rating of AWG 13 employees in the following four weighted categories: 35% Leadership, 25% Skills, 25% Performance (as measured at the time of assessment), and 15% Experience. Leadership was divided into five subcategories: Character, Leading Change, Interpersonal Skills, Personal Capability, and Focus on Results.

¶ 12 To determine the ratings, a “mechanized rating system” was adopted. Under that system, the supervising area managers would be trained in the rating process and provide each of their employees a score of 1 to 5 in each category, with 1 being the lowest and 5 being the highest. Then, Hudzik would meet with the area managers and “calibrate” the ratings to ensure they were applied consistently. Afterwards, Hudzik would enter the ratings into a system that calculated the rankings of the employees within the AWG. The 18 employees ranked from 55 to 72 within AWG 13 would have their positions eliminated.

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Smith v. Illinois Bell Telephone Co., 2025 IL App (1st) 240373-U (Ill. Ct. App. 2025).

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