Shaffer v. Empower Retirement, LLC

CourtDistrict Court, D. Colorado
DecidedSeptember 6, 2023
Docket1:22-cv-02716
StatusUnknown

This text of Shaffer v. Empower Retirement, LLC (Shaffer v. Empower Retirement, LLC) is published on Counsel Stack Legal Research, covering District Court, D. Colorado primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Shaffer v. Empower Retirement, LLC, (D. Colo. 2023).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF COLORADO Judge Nina Y. Wang

Civil Action No. 22-cv-02716-NYW-SKC

EVELYN BIRCHFIELD, individually and as a representative of a class of similarly situated persons,

Plaintiff,

v.

EMPOWER ADVISORY GROUP, LLC, EMPOWER RETIREMENT, LLC, EMPOWER FINANCIAL SERVICES, INC., and EMPOWER ANNUITY INSURANCE COMPANY OF AMERICA,

Defendants.

MEMORANDUM OPINION AND ORDER

This matter comes before the Court on Defendants’ Motion to Dismiss the Superseding Complaint (“Motion to Dismiss” or “Motion”), [Doc. 28, filed February 15, 2023], filed by Defendants Empower Advisory Group, LLC (“Empower”); Empower Retirement, LLC (“ERL”); Empower Financial Services, Inc. (“EFS”); and Empower Annuity Insurance Company of America (“EAIC”) (together, “Defendants” or “Empower Defendants”). Plaintiff Evelyn Birchfield, proceeding individually and as a representative of a class of similarly situated persons (“Plaintiff” or “Ms. Birchfield”), has filed a brief in opposition (“Response”), [Doc. 30], and Defendants have submitted a Reply, [Doc. 31]. The Court heard oral argument on the Motion on May 23, 2023, [Doc. 43], and has reviewed the briefing on the Motion and the applicable law. For the reasons discussed below, the Court respectfully GRANTS the Motion and DISMISSES the Superseding Complaint [Doc. 5] without prejudice. The Court also DENIES as moot Defendants’ Motion to Stay Discovery Pending a Decision on the Motion to Dismiss the Superseding Complaint [Doc. 36, filed April 18, 2023]. BACKGROUND Plaintiff brings this action individually and on behalf of a proposed class of customers who purchased “Managed Account” investment-advisory services (“Managed Accounts”) from

Empower, alleging fraudulent conduct by Empower Defendants in connection with Managed Accounts, the investments made through them, and the fees charged for them. The following factual background is based on the allegations in the Superseding Complaint, [Doc. 5], which the Court takes as true.1 ERL, as the country’s second-largest provider of retirement plans, possesses extensive personal and financial information for many individuals. [Id. at ¶¶ 33–35]. “To capitalize on this information,” Empower Defendants allegedly “developed a scheme to leverage consumers’ reliance on the fiduciary advice that a registered investment advisor is obligated by federal law to provide to drive customers from low-fee investment and retirement plans to Empower’s higher- fee Managed Account service, which contains individual funds owned by Empower’s sister

companies, including EFS.” [Id. at ¶ 36]. Plaintiff alleges that “Empower’s investment advisors use manipulative sales tactics and falsehoods to push customers into purchasing Managed Account investment advisory services and transferring their funds to Empower, without regard to whether that recommendation is in the customer’s best interests.” [Id. at ¶ 38]. The “deceptive tactics” at issue include the following:

1 Plaintiff, along with former plaintiff Bradley Shaffer, individually and on behalf of his investment retirement account (“Mr. Shaffer”), commenced this action in October 2022 by filing the original Complaint. See [Doc. 1]. The Complaint alleged state law claims and, in the alternative, federal securities fraud. See [id. at ¶¶ 42–111]. Service was not effectuated until after Plaintiff filed the Superseding Complaint, which removed Mr. Shaffer as a named party, dropped the securities claim, and added several state claims. See generally [Doc. 5]. - Misrepresenting that Empower’s advisors were objective, disinterested fiduciaries whose recommendations were in a customer’s best interest; - Misrepresenting that Empower’s advisors were salaried, noncommissioned, and financially disinterested in the sale of Managed Accounts;

- Concealing that Empower’s compensation and bonus structures financially incentivized advisors to sell Managed Accounts; - Concealing that Managed Accounts charged higher fees and generated more revenue for Empower Defendants than available alternatives; and - Concealing that Empower’s advisors employed a software program that only resulted in a recommendation to purchase a Managed Account. [Id. at ¶ 39]. Managed Accounts are offered through Empower, but Plaintiff alleges that “ERL, EFS, [and] EAIC facilitated, aided, abetted, and were unjustly enriched by Empower’s malfeasance.” [Id. at ¶¶ 38, 42]. Specifically, the Superseding Complaint alleges that, starting no later than 2015,

Empower’s advisors would conduct “Retirement Readiness Reviews” (“RRRs”) with individuals identified by ERL as potential targets for Managed Account investment-advisory services. [Id. at ¶¶ 43–47]. During these conversations, Empower’s advisors would misrepresent that they had no financial incentive to recommend Managed Accounts. [Id. at ¶ 50]. In reality, advisors’ bonuses were tied to their ability to sell Managed Accounts. See [id. at ¶¶ 54–56]. At RRRs, advisors would ask potential customers myriad questions about their investment habits and retirement goals, the answers to which the advisors would input into a “proprietary software” created by a nonparty. [Id. at ¶¶ 60–63]. However, according to the Superseding Complaint, this software always and only yielded the same recommendation: to purchase Managed Account investment-advisory services. [Id. at ¶ 64]. Likewise, Empower’s advisors were only permitted to make a single recommendation: to purchase Managed Account investment-advisory services. [Id. at ¶ 66]. Plaintiff alleges that she obtained a Managed Account following an RRR in August 2019 in which an Empower representative made such misrepresentations. See [id. at ¶¶ 154–58].

In a Managed Account, Empower exercises “discretionary authority over allocating [accountholder] assets among the core investment options without . . . prior approval for each transaction.” [Id. at ¶¶ 71–72]. According to the operative agreements, the investments in a Managed Account are “monitored, rebalanced and reallocated periodically (approximately quarterly).” [Id. at ¶ 73]. Despite making claims of personalized investment portfolios to induce customers, the Superseding Complaint alleges that Empower “simply uses a software program to automatically assign customers to one of just seven preset asset allocations.” [Id. at ¶ 89]. Based upon the applicable asset allocation, Empower then “purchase[s] a basket of individual funds that mirror investments in the broader market, like the S&P 500, government bonds, or money market,” although customers are not told that these funds are often affiliated with Empower Defendants.

[Id. at ¶¶ 92, 98]. Customers who transfer their assets to Managed Accounts pay (1) Investment Advisory Fees, calculated as an annual percentage of the assets within the Managed Account, and paid in exchange for “the personalized investment advice [Empower] promises”; and (2) “Fund Fees” to the specific funds, which often go to Empower Defendants, including EFS and EAIC. [Id. at ¶¶ 83–84, 87, 93–94]. Based on these allegations, Plaintiff brings eight claims for relief under state law: (1) breach of fiduciary duty, against Empower; (2) aiding and abetting breach of fiduciary duty, against ERL and EAIC; (3) fraudulent misrepresentation, against Empower; (4) fraudulent omission, against Empower; (5) negligent misrepresentation, against Empower; (6) aiding and abetting fraud and/or negligent misrepresentation, against ERL and EAIC; (7) breach of contract, against Empower; and (8) unjust enrichment, against Empower, EFS, and EAIC. [Id. at ¶¶ 111– 218]. Within each individual cause of action, Plaintiff “incorporates . . . as if they were fully set forth herein” the Superseding Complaint’s substantive allegations about Empower Defendants’

conduct. See [id. at ¶¶ 111, 131, 140, 160, 177, 188, 198, 210].

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Bluebook (online)
Shaffer v. Empower Retirement, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/shaffer-v-empower-retirement-llc-cod-2023.