Roberts v. USCC Payroll Corp.

635 F. Supp. 2d 948, 2009 U.S. Dist. LEXIS 61200, 2009 WL 2139374
CourtDistrict Court, N.D. Iowa
DecidedJuly 17, 2009
DocketC07-3071-MWB
StatusPublished
Cited by2 cases

This text of 635 F. Supp. 2d 948 (Roberts v. USCC Payroll Corp.) is published on Counsel Stack Legal Research, covering District Court, N.D. Iowa primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Roberts v. USCC Payroll Corp., 635 F. Supp. 2d 948, 2009 U.S. Dist. LEXIS 61200, 2009 WL 2139374 (N.D. Iowa 2009).

Opinion

MEMORANDUM OPINION AND ORDER REGARDING DEFENDANTS’ MOTION FOR SUMMARY JUDGMENT

MARK W. BENNETT, District Judge.

TABLE OF CONTENTS

J. INTRODUCTION AND BACKGROUND .....................................951

A. Factual Background...................................................951

B. Procedural Background................................................958

II. LEGAL ANALYSIS........................................................958

A. Summary Judgment Standards.........................................958

B. Federal and Iowa law claims...........................................961

*951 C. Plaintiffs’Claims.....................................................962

1. The circumstantial evidence paradigm...............................962

2. Prima facie case of age discrimination ..............................964

3. Analysis — plaintiffs ’ showing of pretext..............................965

a. Violation of policy by younger workers...........................966

b. Enforcement of post-April 19th violations ........................967

c. Hood’s comments...............................................968

D. Constitutionality Of Summary Judgment................................969

III. CONCLUSION............................................................970

This case arises from defendant USCC Payroll Corporation’s (“USCC”) termination of plaintiffs’ employment based on what USCC asserts was a violation of a company rule. USCC contends that plaintiffs were fired for violating a rule prohibiting employees from working on the accounts of friends and family. Plaintiffs allege that the real reason behind their dismissals was their ages, and that USCC’s explanation is a mere pretext.

I. INTRODUCTION AND BACKGROUND

A. Factual Background

The summary judgment record reveals that the following facts are undisputed. USCC is in the business of selling cellular telephones and cellular telephone services. Plaintiffs Teresa Roberts, Colleen Sanders and Deana Schliske (collectively, “Plaintiffs”) worked for USCC as Retail Wireless Consultants (“RWC”) throughout their employment. Roberts was hired in February 1999, Sanders in October 2000, and Schliske in February 2003. In 2005, plaintiffs all worked in USCC’s Fort Dodge store. In addition to plaintiffs, in September 2005, Debbie Garrett, Jackie Knierem, Roni McColley, Tiffany Sorenson and Julie Zehr were all RWCs at USCC’s Fort Dodge store. As RWCs, plaintiffs were responsible for providing general customer service, including selling cellular telephones and USCC cellular telephone services, answering questions and billing inquiries and accepting payments. Plaintiffs were also responsible for completing accurate paperwork and transactions according to company policies and procedures.

Commencing in May 2005, plaintiffs reported directly to Stephanie Hood, who was the sales manager at the Fort Dodge store. Hood reported to Bonnie Hruska, the store manager. RWCs could go to Hruska for clarification of company policies. Hruska was able to observe the interaction between associates and their customers, and could also overhear their conversations.

In addition to the Fort Dodge store, Hruska was the store manager for USCC’s Mason City store. As a result, Hruska was only in the Fort Dodge store one to two days per week, for approximately seven hours each day. Hood interacted with Hruska on a daily basis via telephone, email, or in person. Hruska, in turn, reported to Jody Duke, area sales manager. Duke became the area sales manager on June 1, 2005. She supervised ten to twelve locations, including the Fort Dodge store. Five or six store managers reported to Duke. Duke was not involved in the training of front line sales associates. Approximately 100 employees were in Duke’s chain of command in 2005.

The day-to-day assessment of a sales associate, such as their sales numbers and progressive discipline before final warning, was part of the store manager’s responsibilities. The sales manager and store manager had more personal, detailed knowledge regarding the performance of sales associates in their store than Duke.

*952 As the area sales manager, Duke, along with human resources, would make the final decision as to whether an associate in her region would be terminated. Christine Verstegen, associate relations manager, provided human resources support in Iowa, including at the Fort Dodge store.

Duke’s office was located in Urbandale, Iowa. As such, plaintiffs had very few and, in some cases, no interactions with Duke prior to their terminations. Verstegen’s office was located in Cedar Rapids, Iowa. Verstegen visited the Fort Dodge store twice in 2005 and met each of the plaintiffs.

As RWCs, plaintiffs were required to comply with USCC’s policies and procedures. Plaintiffs understood that they could be disciplined or terminated for not complying with USCC’s policies and procedures. In June 2002, plaintiffs received an updated copy of USCC’s Associate Handbook and acknowledged that they read and understood the policies. USCC’s Associate Handbook contains an intranet policy informing associates that “U.S. Cellular’s intranet site provides associates with important company information, such as policies and procedures, associates benefit information and commonly used forms, at the click of a mouse.” Associate Handbook at 35, Defendants’ App. at 206. USCC’s Associate Handbook also informs associates that Dynamically Speaking “is a weekly, online company newsletter available to all U.S. Cellular associates. Dynamically Speaking is available on the USCC’s Intranet site and provides company and industry related news and information.” Associate Handbook at 35, Defendants’ App. at 206. Plaintiffs were aware that the policies and procedures that applied to their employment with USCC were available on the company’s intranet site. On occasion it was not possible to access the company’s intranet site. Sanders never reviewed policies online and was unaware of how to do so. She never attempted to access the company’s policies on-line and never asked anyone how to do it.

USCC’s Associate Handbook also references USCC’s Associate Phone Program Policies, which are available on-line to all associates. All three plaintiffs took advantage of the Associate Phone Program during their employment with USCC. The Associate Phone Program Policies contain a specific Friend and Family policy, which states that “associates are not authorized to access, view or make changes to accounts belonging to friends and family and are also subject to disciplinary action up to and including termination if discovered.” Associate Phone Program Policies at 8, Defendants’ App. at 231. The Friends and Family policy has been in place at USCC since at least 1995.

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Cite This Page — Counsel Stack

Bluebook (online)
635 F. Supp. 2d 948, 2009 U.S. Dist. LEXIS 61200, 2009 WL 2139374, Counsel Stack Legal Research, https://law.counselstack.com/opinion/roberts-v-uscc-payroll-corp-iand-2009.