Reyes v. Equifax

140 F.4th 279
CourtCourt of Appeals for the Fifth Circuit
DecidedJune 13, 2025
Docket24-40415
StatusPublished
Cited by2 cases

This text of 140 F.4th 279 (Reyes v. Equifax) is published on Counsel Stack Legal Research, covering Court of Appeals for the Fifth Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Reyes v. Equifax, 140 F.4th 279 (5th Cir. 2025).

Opinion

Case: 24-40415 Document: 73-1 Page: 1 Date Filed: 06/13/2025

United States Court of Appeals for the Fifth Circuit ____________ United States Court of Appeals Fifth Circuit No. 24-40415 ____________ FILED June 13, 2025 Mary Reyes, Lyle W. Cayce Clerk Plaintiff—Appellant,

versus

Equifax Information Services, L.L.C.,

Defendant—Appellee. ______________________________

Appeal from the United States District Court for the Eastern District of Texas USDC No. 4:21-CV-639 ______________________________

Before Elrod, Chief Judge, and Clement and Ramirez, Circuit Judges. Irma Carrillo Ramirez, Circuit Judge: Mary Reyes sued Equifax Information Services, L.L.C., alleging that it violated the Fair Credit Reporting Act (FCRA) by continuing to report a delinquent Citibank credit card account in her consumer file after she disputed the underlying charges as fraudulent. The district court granted summary judgment in favor of Equifax and dismissed all her claims. We affirm. Case: 24-40415 Document: 73-1 Page: 2 Date Filed: 06/13/2025

No. 24-40415

I

A

On August 18, 2019, at approximately 3:30 a.m., Reyes received text messages flagging suspicious charges on her Citibank credit card account. That same day, she called Citibank, which immediately canceled her credit card and issued her a new card with a new account number. All charges that had been made on the canceled credit card were transferred to her new Citibank account. After reviewing the transaction history, she identified multiple unauthorized charges totaling more than $2,500 that had been made at different locations throughout the Dallas/Fort Worth metroplex over several days prior to her call to Citibank. Reyes believed that her credit card had been “skimmed” 1 because she still had the card in her possession. She later filed police reports about the fraudulent charges.

Over the next few weeks, Reyes contacted Citibank to dispute the allegedly fraudulent charges, but Citibank contended they were valid. In September 2019, Reyes sent Citibank a letter requesting, among other things, reconsideration of her fraud claim. She also filed a complaint with the Consumer Finance Protection Bureau (CFPB).

_____________________ 1 “Skimming occurs when devices illegally installed on or inside ATMs, point-of- sale (POS) terminals, or fuel pumps capture card data and record cardholders’ PIN entries. Criminals use the data to create fake payment cards and then make unauthorized purchases or steal from victims’ accounts.” FBI, Common Frauds and Scams, https://www.fbi.gov/how-we-can-help-you/scams-and-safety/common-frauds-and- scams/skimming (last visited June 13, 2025).

2 Case: 24-40415 Document: 73-1 Page: 3 Date Filed: 06/13/2025

After October 2019, Reyes stopped making payments on the new Citibank account, maintaining that the outstanding charges were fraudulent. At some point, Citibank charged off the account and reported the unpaid balance of over $3,200 (including fees and accrued interest) to all three major credit reporting agencies, including Equifax.

On April 15, 2020, Reyes’s attorney mailed Equifax a letter that states, in its entirety:

My client, Mary Reyes wishes to dispute the following item: Citibank Advantage Mastercard [old account number], with an approximate balance of $3122. Upon information and belief, Client is a victim of Identity Theft. These are not her charges! Nor are they those of her husband Juan. Ms. Reyes has made multiple attempts to resolve this issue with no help from Citibank. See the attached documentation: Ms (sic) Reyes has filed police [reports] with The Fort Worth Police Department, The Dallas Police Department, and The Frisco Police Department. She has also made a complaint with the Consumer Finance Protection Bureau, as well as generated a Federal Trade Commission Identity Theft Affidavit. By law she has done more than enough to get this inaccurate tradeline corrected or deleted. On behalf of my client, I demand an immediate correction or atleast (sic) a deletion of this account. Pursuant to the Fair Credit Reporting Act, Please (sic) forward this dispute to the credit furnishers. If you are not going to forward them, please inform me so I may do so myself. Even though Reyes’s unpaid balance from the alleged fraud carried over to the new Citibank account and had been reported on her Equifax credit file as a “valid portion of [her] account balance,” the dispute letter identified a

3 Case: 24-40415 Document: 73-1 Page: 4 Date Filed: 06/13/2025

Citibank account number no longer in existence and that did not appear in her file.

On April 29, 2020, Equifax responded to Reyes by letter, explaining that the disputed item, her old “Citi Advantage Mastercard Account,” was not reported in her Equifax credit file at the time.

On May 1, 2020, Equifax received a fraud referral from another credit reporting agency regarding Reyes’s new Citibank account number. The next day, Equifax forwarded the dispute to Citibank through its Automated Consumer Dispute Verification (ACDV) system, and requested that it investigate the fraud allegation. Citibank confirmed that the information reported concerning the new account was accurate.

On June 18, 2020, Citibank sent Reyes a letter regarding her CFPB complaint, stating:

We respectfully decline your request to issue credit for the $2,535.72 in fraud charges billed on your prior account . . . that you identified as unauthorized. Our records reflect the transactions were processed using the embedded chip, which cannot be duplicated. Because valid purchases were made before the disputed charges using the same Chip card, which you confirmed was in your possession, we consider the transactions to be a valid portion of your account balance. Because you disagree with the resolution of your claim, we previously requested the reporting agencies add a note to your credit profile stating that the information is “disputed by the consumer”. Should you wish to have the “disputed by the

4 Case: 24-40415 Document: 73-1 Page: 5 Date Filed: 06/13/2025

consumer” note removed from your credit profile, it will be necessary for you to contact us at the address listed above. 2 On July 6, 2020, Reyes’s attorney sent Equifax a second dispute letter, which continued to request the deletion of the old Citibank account. Equifax again responded to the letter, explaining the old account was not showing in her credit file.

On July 18, 2020, Equifax received another fraud referral from the same credit reporting agency about the new Citibank account. Equifax sent an ACDV request to Citibank, which again confirmed that the reported account information was accurate.

In August 2020, Reyes’s application for a home improvement loan was denied. Reyes’s Equifax credit report, which the lender considered in its decision, identified the following negative credit factors: (1) serious delinquency; (2) time since delinquency is too recent or unknown; (3) amount owed on delinquent accounts; and (4) number of accounts with delinquency.

Reyes’s attorney sent Equifax a third dispute letter on October 5, 2020. The letter again only referenced the old Citibank account, but Equifax sent Citibank an ACDV request to verify information on the new account, and included the dispute letter. Citibank later verified that the information Equifax reported on the new account was accurate.

_____________________ 2 Citibank sent a substantially similar letter to Reyes on March 11, 2022.

5 Case: 24-40415 Document: 73-1 Page: 6 Date Filed: 06/13/2025

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140 F.4th 279, Counsel Stack Legal Research, https://law.counselstack.com/opinion/reyes-v-equifax-ca5-2025.