Randle v. The PNC Financial Services Group

CourtDistrict Court, N.D. Texas
DecidedFebruary 12, 2024
Docket4:23-cv-00263
StatusUnknown

This text of Randle v. The PNC Financial Services Group (Randle v. The PNC Financial Services Group) is published on Counsel Stack Legal Research, covering District Court, N.D. Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Randle v. The PNC Financial Services Group, (N.D. Tex. 2024).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF TEXAS FORT WORTH DIVISION

BRIANNA RANDLE and § SYWAYNE BURGESS, § § Plaintiffs, § § v. § Civil Action No. 4:23-cv-00263-O-BP § THE PNC FINANCIAL SERVICES § GROUP, et al., § § Defendants. § FINDINGS, CONCLUSIONS, AND RECOMMENDATION OF THE UNITED STATES MAGISTRATE JUDGE Before the Court are the Amended Complaint (ECF No. 42) filed by Plaintiffs Sywayne Burgess (“Burgess”) and Brianna Randle (“Randle”); the Motion to Dismiss (“Motion”) and brief in support filed by Defendants The PNC Financial Services Group, Inc., PNC Bank, NA (collectively, “PNC”), Michelle Nowlin, Cindy Avina, Ashley Alvarez, and Karina Chapa (collectively, the “PNC Defendants”) (ECF Nos. 45-46); Plaintiffs’ Response and brief in support (ECF Nos. 51-52); and the PNC Defendants’ Reply (ECF No. 54). This case was automatically referred to the undersigned pursuant to Special Order 3. ECF No. 6. After considering the pleadings and the applicable legal authorities, the undersigned RECOMMENDS that United States District Judge Reed O’Connor GRANT the Motion in part, DENY it in part, and DISMISS with prejudice all of Plaintiffs’ claims against the PNC Defendants except for Burgess’s 42 U.S.C § 1981 claim against Cindy Avina. I. BACKGROUND This is a case against a bank and certain of its employees for alleged racial discrimination against two of its accountholders, Burgess and Randle. The accountholders each had accounts at PNC, and their claims arise out of three interactions they had with the PNC Defendants on December 16 and 21, 2022, and January 27, 2023. ECF No. 42. For ease of reference, the Court refers to each individual defendant by her last name. On December 16, 2022, Burgess and Randle visited PNC Bank to withdraw $28,000 from Burgess’s account after GEICO insurance transferred these funds to him. ECF No. 42 at 7. Randle

accompanied Burgess to help him fill out the withdrawal slip because he is “disabled and at times ha[s] difficulty filling out information.” Id. at 7-8. Chapa began to assist Burgess and Randle with this transaction, and when she saw the amount Burgess wished to withdraw, she asked him a series of questions such as “‘Where do you work?’, ‘Where did you get this kind of money?’, ‘Why did [GEICO] give you this amount of money[?]’, ‘Where are you from?’, [and] How long have you been living at this address ?’” Id. at 8. Avina then joined and told Burgess that he would need to make a prior request to withdraw that amount. Id. Burgess needed the money urgently, so he began inquiring as to how to do so. Id. Ultimately, PNC did not have the cash on hand, so Chapa took Plaintiffs’ contact information to complete the transaction later. Id.

On December 21, 2022, PNC called Burgess and informed him that his funds were ready for pick up. ECF No. 42 at 8. Randle again accompanied him to the bank to assist him with the withdrawal. Id. at 7-8. Chapa, however, insisted that Randle step away and not assist Burgess. Id. at 8. Chapa proceeded to ask Burgess the same questions as before as well as others regarding his country of birth, citizenship, and his mother’s maiden name. Id. at 9. The seemingly duplicative questioning bothered Plaintiffs, and they felt that Chapa was being unprofessional. Id. So, they asked to speak with Chapa’s manager. Id. Avina joined, claiming to be the branch manager. Id. Avina and Chapa apparently refused to answer Plaintiffs’ questions, and Plaintiffs were upset that the money was not immediately forthcoming, even though PNC told Burgess on the telephone that it was ready for pickup. ECF No. 42 at 9. Plaintiffs allege that as the interaction continued, Avina said that “she would not help people like y[’]all” and that she did not “trust people like y[’]all.” Id. at 10. Plaintiffs asked Avina to clarify whether she meant “black people,” which Avina confirmed. Id. Avina told Plaintiffs that she did not feel comfortable with them standing by her window, and she said that she “need[ed] to watch her desk so” that the Plaintiffs did not “take

anything.” Id. Avina then asked Plaintiffs to sit down while she called the police. Id. Plaintiffs also called the police. Id. While the parties awaited the police’s arrival, Burgess alleges that he saw Avina holding the money and overheard her say that she would make sure that the Plaintiffs did not receive the money. Id. at 10. She also directed another employee not to answer Plaintiffs’ questions or to help them. Id. at 10-11. Defendant Officer Dixon eventually arrived at the bank and helped facilitate the transaction, and Plaintiffs received the funds later that day. Id. at 11, 12. This experience humiliated and devastated the Plaintiffs, and the five-day delay in receiving their funds during Christmastime caused them to experience great financial strain and anxiety, all of which culminated in Randle’s hospitalization. ECF No. 42 at 11, 12. Thus, they

decided to file a complaint with PNC’s corporate office. Id. at 12. Burgess filed his complaint with Nowlin, the executive assistant vice president of client relations and the “actual” branch manager. Id. at 12, 39. Nowlin was apologetic and assured Plaintiffs that PNC took their complaint seriously. Id. at 12-13. On or about January 11, 2023, Plaintiffs’ bank accounts were frozen and eventually closed, and Plaintiffs allege that this was because they filed a complaint. Id. at 13. Plaintiffs called Nowlin to express their displeasure, but Nowlin said that PNC could refuse service to whomever it pleases. Id. In response, Plaintiffs decided to file a lawsuit. Id. at 14. On January 27, 2023, Plaintiffs returned to the bank to serve the PNC Defendants with notice of their claim. ECF No. 42 at 14. Avina and Chapa “immediately” called the police, claiming that Plaintiffs had criminally trespassed after the December 21 incident and that Plaintiffs received notice. Id. The police detained Plaintiffs for about an hour while the police investigated the claim and released them after determining that they were not trespassing. Id. II. LEGAL STANDARD A. Pro Se Standard

The Court subjects the pleadings of pro se parties to less rigid analysis than those of a party represented by counsel. Courts must hold “a pro se complaint, ‘however inartfully pleaded,’ . . . to ‘less stringent standards than formal pleadings drafted by lawyers.’” Estelle v. Gamble, 429 U.S. 97, 106 (1976) (citing Haines v. Kerner, 404 U.S. 519, 520 (1972)). However, “even a liberally- construed pro se . . . complaint must set forth facts giving rise to a claim on which relief may be granted.” Levitt v. Univ. of Tex. at El Paso, 847 F.2d 221, 224 (5th Cir. 1988) (citing Bounds v. Smith, 430 U.S. 817, 825-26 (1977)). Thus, a court inquires “whether within the universe of theoretically provable facts there exists a set which can support a cause of action under [the] complaint, indulgently read.” Covington v. Cole, 528 F.2d 1365, 1370 (5th Cir. 1976).

B. Rule 12(b)(6) Dismissal for Failure to State a Claim Federal Rule of Civil Procedure 12(b)(6) permits a party to move for dismissal of a complaint for failure to state a claim upon which relief can be granted. Fed. R. Civ. P. 12(b)(6). The Rules require that a pleading stating a claim for relief contain “a short and plain statement of the claim showing that the pleader is entitled to relief[.]” Fed. R. Civ. P.

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Randle v. The PNC Financial Services Group, Counsel Stack Legal Research, https://law.counselstack.com/opinion/randle-v-the-pnc-financial-services-group-txnd-2024.