Quad/Graphics Incorporated v. One2One Communications LLC

CourtCourt of Appeals for the Seventh Circuit
DecidedSeptember 4, 2013
Docket12-2558
StatusUnpublished

This text of Quad/Graphics Incorporated v. One2One Communications LLC (Quad/Graphics Incorporated v. One2One Communications LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Quad/Graphics Incorporated v. One2One Communications LLC, (7th Cir. 2013).

Opinion

NONPRECEDENTIAL DISPOSITION To be cited only in accordance with Fed. R. App. P. 32.1

United States Court of Appeals For the Seventh Circuit Chicago, Illinois 60604

Argued April 25, 2013 Decided September 4, 2013

Before

DANIEL A. MANION, Circuit Judge

MICHAEL S. KANNE, Circuit Judge

JOHN Z. LEE, District Judge*

Nos. 12‐2558 & 12‐2620 Appeals from the United States District Court for the Eastern District of QUAD/GRAPHICS, INC., Wisconsin. Plaintiff‐Appellee/Cross Appellant, v. No. 09‐CV‐00099

ONE2ONE COMMUNICATIONS, LLC, J. P. Stadtmueller, Judge. et al., Defendants/Third Party Plaintiff‐ Appellant/Cross‐Appellee,

and

BRUCE HEVERLY, Defendant/Third‐Party Plaintiff‐Appellant, v.

OPENFIRST, LLC, et al., Third‐Party Defendants‐Appellees.

* John Z. Lee, District Judge for the Northern District of Illinois, sitting by designation. Nos. 12‐2558 & 12‐2620 Page 2

O R D E R

I. Background

Since the 1980s, Bruce Heverly worked with or headed companies that processed and provided billing statements for cable television companies. He founded his own company in the 1990s called Comtec, Inc., which offered both billing services and call center services to cable companies. In 2000, Heverly sold his interest in Comtec. Later that year or in early 2001, Robert Kraft, who at the time was president of Openfirst, Inc., a company that specialized in printing billing statements for various companies, asked Heverly about representing Openfirst to cable companies. Openfirst sought out Heverly because the company wished to break into the billing services market for cable companies.

Openfirst and Heverly reached an agreement in 2001, and Heverly began “representing” Openfirst on a commission basis. Whether or not Heverly ever actually became an agent of Openfirst was a hotly contested issue at trial, but the jury found that there was an agency relationship between Heverly and Openfirst. The finding was based on Heverly’s course of conduct (explained in more detail below), as there was no written agreement between Heverly and Openfirst.

In 2002, Heverly spoke to Kraft about receiving an official title from Openfirst to assist his sales efforts. In March 2002, Kraft named Heverly CEO of Openfirst’s statement processing division, called Openfirst Communications. In May 2002, Heverly incorporated his own company called Openfirst Communications, Inc., headquartered in Madison, Wisconsin, and set himself up as CEO of this corporation as well. Heverly claims this was done with Kraft’s knowledge, but Kraft and Openfirst insist they were unaware Heverly had done this, especially since Heverly used the Openfirst name.

Nonetheless, the relationship between Heverly and Openfirst continued, with Heverly bringing in several contracts with various cable companies for Openfirst1 (or rather, contracts that were assumed to be with Openfirst), until Kraft and his

1 The companies were Seren, Time Warner – Central Florida, Time Warner – Kansas City, Pencor (later known as Bright House) and Insight Communications. Each of the contracts were signed with a single entity, variously called “Openfirst, Inc. DBA Openfirst Communications, Inc.,” Openfirst Communications, Inc., DBA Openfirst, Inc.,” or “Openfirst Communications, Inc., DBA Openfirst.” Nos. 12‐2558 & 12‐2620 Page 3

management team sold their interests to an investment firm in Chicago in late 2002. During the due diligence portion of the transaction, it was discovered that Heverly had created the separate company with the same name as Openfirst’s billing division. Heverly claimed that Kraft had given him permission to form the company, but Kraft denied ever doing so.

Initially Heverly claimed that the contracts he brought in were actually between his own company and the cable companies, and that his company had merely subcontracted the production work to Openfirst. After a meeting between Kraft, Heverly, and others in August 2003, Heverly agreed to change the name of his company. They also agreed that Heverly could continue to work for his own company, which he renamed One2One Communications, LLC. During the negotiations with Heverly, Kraft sought a so‐called “evergreen agreement” with Heverly that would provide that the existing contracts between Openfirst and the cable companies would be renewed when they expired, but the agreement was never finalized.

In 2006, Openfirst was sold to Quad/Graphics, Inc. (“Quad”). Quad continued to pay commissions to Heverly and Heverly’s company, One2One. Quad was aware that Heverly was conducting his separate business, but also that Heverly was continuing to market the billing statement business for Openfirst under Openfirst’s name. In June 2006, Heverly informed Quad that his company One2One had purchased its own printing facility in Bolingbrook, Illinois. Heverly reassured Quad that the acquisition would not affect his “commitment to Openfirst per the term of the business we have placed with you.”

In early 2007, an employee of Openfirst named Chuck Olszewski received a phone call from a Time Warner Cable subsidiary. The caller had a technical question about an Openfirst product called “Power View.” The call confused Olszewski because Olszewski had been told by Heverly that Openfirst had lost the Time Warner subsidiary as a client. The caller stated that he was working with the Openfirst facility in Illinois and that he could not reach Heverly and so decided to contact Openfirst directly. Olszewski notified Kraft of the call because Openfirst had no facility in Illinois (Heverly’s company One2One did, however).

An investigation revealed that Heverly and his company had been soliciting customers away from Openfirst and to their own facility in Illinois. Emails Heverly sent to Openfirst’s clients characterized the switch as a change in facilities and gave the Nos. 12‐2558 & 12‐2620 Page 4

impression that the billing processing work was simply being moved from one Openfirst facility in Milwaukee to a facility in Bolingbrook, Illinois, but the companies were in fact contracting with Heverly’s company One2One. Heverly continued to represent himself as CEO of both Openfirst Communications, Inc. (Openfirst’s billing statements division) and his own company One2One during these transactions. This left Openfirst’s clients believing that they were still contracted with Openfirst when in fact their contracts were now with One2One. And internal emails between Heverly and his One2One employee Rick Brammer showed that Heverly debated disclosing his activities to Kraft, but decided against it after Brammer advised him against it and to “stick to the plan.”

Quad decided to terminate its relationship with Heverly entirely. James Nash, a former ComTec employee who had worked with Heverly in the past and was now with Quad, was in charge of executing the strategy to sever the relationship with Heverly. In an email to his colleagues, Nash stated the following: “I am a former lineman and football is usually how I think. I would like to do a nice chop block on [Bruce Heverly] and sew this thing up for us.” On March 1, 2007, Quad (which now wholly owned Openfirst) sent a Notice of Termination to Heverly and One2One indicating that Quad was severing all business relations with One2One.

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Bluebook (online)
Quad/Graphics Incorporated v. One2One Communications LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/quadgraphics-incorporated-v-one2one-communications-llc-ca7-2013.