Pool v. Drivetime Car Sales

New Mexico Court of Appeals·Decided May 10, 2016·No. 33,894·Unpublished

Opinion

This memorandum opinion was not selected for publication in the New Mexico Appellate Reports.

Please see Rule 12-405 NMRA for restrictions on the citation of unpublished memorandum opinions. Please also note that this electronic memorandum opinion may contain computer-generated errors or other deviations from the official paper version filed by the Court of Appeals and does not include the filing date.

1 IN THE COURT OF APPEALS OF THE STATE OF NEW MEXICO

2 MICHAEL A. POOL and 3 MICHELLE POOL,

4 Plaintiffs-Appellees, 5 v. NO. 33,894

6 DRIVETIME CAR SALES COMPANY, LLC, 7 d/b/a DRIVETIME, and JEREMY MENDOZA,

8 Defendants-Appellants.

9 APPEAL FROM THE DISTRICT COURT OF BERNALILLO COUNTY 10 Valerie A. Huling, District Judge

11 Treinen Law Office PC 12 Rob Treinen 13 Albuquerque, NM

14 Public Justice PC 15 Jennifer Dale Bennett 16 Oakland, CA

17 for Appellees

18 Quintairos, Prieto, Wood & Boyer, P.A. 19 Frank Alvarez

1 Christina Gratke Nason 2 Dallas, TX

3 Ballard Spahr LLP 4 Mark J. Levin 5 Philadelphia, PA

6 for Appellants 7 MEMORANDUM OPINION 8 WECHSLER, Judge. 9 {1} Plaintiffs Michael A. and Michelle Pool purchased a used vehicle from 10 Defendants DriveTime Car Sales Company (DriveTime) and its employee Jeremy 11 Mendoza. The sales contract between the parties contained an arbitration agreement 12 that allowed either party to refer a wide array of claims arising from the transaction 13 to binding arbitration. At trial, the district court found the arbitration agreement to be 14 substantively unconscionable and unenforceable under New Mexico law. On appeal, 15 Defendants argue that (1) the arbitration agreement is not substantively 16 unconscionable under New Mexico law and (2) the district court’s order is preempted 17 by the Federal Arbitration Act (FAA). We hold that the terms of the arbitration 18 agreement result in one-sided carve-out provisions for self-help and small claims 19 remedies that have previously been declared to be substantively unconscionable by

1 this Court. Because the agreement is substantively unconscionable under New Mexico 2 law, the district court’s order is not preempted by the FAA. We affirm.

3 BACKGROUND 4 {2} In the summer of 2013, Plaintiffs were shopping for a used vehicle for their son. 5 During that process they visited DriveTime’s Albuquerque, New Mexico location and 6 were assisted by a salesperson named Jeremy Mendoza. Mendoza allegedly informed 7 Plaintiffs that the 2005 Dodge Durango being considered by Plaintiffs had never been 8 in an accident and provided an AutoCheck report indicating the same. On July 1, 9 2013, Plaintiffs entered into a simple interest retail installment contract with 10 Defendants for the purchase of the vehicle. The contract was presented to Plaintiffs 11 in two parts. The first part, entitled “Simple Interest Retail Installment Contract,” 12 included the financial terms of the sale and additional language governing the 13 purchase of the vehicle. The second part, entitled “Arbitration Agreement,” included 14 terms under which Plaintiffs waived the right to a civil trial under certain 15 circumstances. The arbitration agreement was expressly incorporated into the contract 16 and vice versa. 17 {3} The arbitration agreement itself contains a clause that states, in relevant part,

1 Unless you reject this Agreement, this Agreement provides that upon 2 your or our election, all disputes between you and us will be resolved by 3 BINDING ARBITRATION.

4 If you or we elect arbitration, you will be GIVING UP YOUR RIGHT 5 TO GO TO COURT to assert or defend your rights under the Contract 6 (except for individual claims that may be taken to small claims court).

7 Your rights will be determined by a NEUTRAL ARBITRATOR AND 8 NOT by a JUDGE OR JURY.

9 The arbitration agreement goes on to provide that a “[c]laim may be arbitrated instead 10 of litigated in court” and to define “claim” as,

11 any claim, dispute or controversy between you and us arising from or 12 related to one or more of the following:

13 (a) The Contract. 14 (b) The vehicle or the sale of the vehicle. 15 (c) The provision or sale of any goods and services like 16 warranties, insurance and extended service contracts covered by the 17 Contract or related to the vehicle. 18 (d) The relationships resulting from the Contract. 19 (e) Advertisements, promotions or oral or written statements 20 related to the Contract. 21 (f) The financing terms. 22 (g) Your credit application. 23 (h) The origination and servicing of the Contract. 24 (i) The collection of amounts you owe us. 25 (j) Any repossession, or replevin, of the vehicle. 26 (k) Your personal information[.] 27 (l) The rescission or termination of the Contract.

28 Despite these broad pronouncements, the arbitration agreement then exempts certain 29 “claims” from arbitration, stating,

1 [N]otwithstanding any language in this Agreement to the contrary, the 2 term “Claim” does not include (i) any self-help remedy, such as 3 repossession or sale of any collateral given by you to us as security for 4 repayment of amounts owed by you under the Contract; or (ii) any 5 individual action in court by one party that is limited to preventing the 6 other party from using such self-help remedy and that does not involve 7 a request for damages or monetary relief of any kind. Also, we will not 8 require arbitration of any individual Claim you make in small claims 9 court or your state’s equivalent court, if any. If, however, you or we 10 transfer or appeal the Claim to a different court, we reserve our right to 11 elect arbitration.

12 The arbitration agreement additionally provides that (1) the consumer may choose 13 either JAMS or the American Arbitration Association (AAA) to administer any 14 arbitration between the parties, (2) conflicts between the arbitration agreement and the 15 arbitration administrator’s rules will be governed by the agreement, and (3) the FAA 16 governs the arbitration agreement. 17 {4} On December 11, 2013, Plaintiffs filed this lawsuit against Defendants for fraud 18 and violations of the New Mexico Unfair Practices Act based upon allegations that 19 Defendants knowingly misrepresented the vehicle history and omitted information 20 related to a previous accident and repairs. The complaint also requested relief in the 21 form of a declaratory judgment, holding that the arbitration agreement was 22 unenforceable as a matter of New Mexico law. 23 {5} In addition to their answer, Defendants filed a motion to compel arbitration as 24 provided in the contract. Following a hearing on May 8, 2014, the district court denied

1 the motion based upon a finding that the arbitration scheme is substantively 2 unconscionable as a matter of law. This appeal resulted.

3 STANDARD OF REVIEW 4 {6} Our appellate courts apply de novo review to both the denial of a motion to 5 compel arbitration and the issue of unconscionability of a contract. Cordova v. World 6 Fin. Corp. of N.M., 2009-NMSC-021, ¶ 11, 146 N.M. 256, 208 P.3d 901. We also 7 review statutory interpretation, including interpretation of the FAA, de novo. 8 Strausberg v. Laurel Healthcare Providers, LLC, 2013-NMSC-032, ¶ 25, 304 P.3d 9 409.

10 APPLICATION OF THE DOCTRINE OF UNCONSCIONABILITY TO 11 ARBITRATION AGREEMENTS IN NEW MEXICO

12 {7} As recently as December 2014, this Court spoke to the specific application of 13 the doctrine of unconscionability to arbitration agreements contained within used 14 automobile sales and financing contracts. Dalton v. Santander Consumer USA, Inc., 15 2015-NMCA-030, ¶¶ 2-3, 345 P.3d 1086, cert. granted, 2015-NMCERT-003, 346 16 P.3d 1163. While the instant case presents different contractual language, we are 17 guided by this Court’s application of the doctrine of unconscionability to the 18 arbitration agreement at issue in Dalton.

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