Pooja Khungar v. Access Community Health Networ

985 F.3d 565
CourtCourt of Appeals for the Seventh Circuit
DecidedJanuary 19, 2021
Docket20-1958
StatusPublished
Cited by461 cases

This text of 985 F.3d 565 (Pooja Khungar v. Access Community Health Networ) is published on Counsel Stack Legal Research, covering Court of Appeals for the Seventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Pooja Khungar v. Access Community Health Networ, 985 F.3d 565 (7th Cir. 2021).

Opinion

In the

United States Court of Appeals For the Seventh Circuit ____________________ No. 20-1958 POOJA KHUNGAR, Plaintiff-Appellant, v.

ACCESS COMMUNITY HEALTH NETWORK, Defendant-Appellee. ____________________

Appeal from the United States District Court for the Northern District of Illinois, Eastern Division. No. 18-cv-01454 — Andrea R. Wood, Judge. ____________________

ARGUED DECEMBER 10, 2020 — DECIDED JANUARY 19, 2021 ____________________

Before SYKES, Chief Judge, and FLAUM and KANNE, Circuit Judges. KANNE, Circuit Judge. Dr. Pooja Khungar, a pediatrician at Access Community Health Network, alleges that Access dis- criminated against her on account of her national origin, race, and religion, and retaliated against her for opposing that dis- crimination. Access argues that it fired Khungar because she was a bad employee and made a threatening statement. 2 No. 20-1958

The district court ruled in favor of Access and granted it summary judgment on both claims. We agree with the district court and therefore affirm its opinion and order. I. BACKGROUND Defendant Access Community Health Network operates several Chicago-area health centers that provide affordable medical care for underserved populations. Plaintiff Dr. Pooja Khungar began working as a pediatrician at Kedzie Family Health Center, one of Access’s clinics, in July 2014. Khungar’s time at Access proved tumultuous. About a year into her employment, in August 2015, she received a “fi- nal warning” from Dr. Charles Barron—regional medical di- rector and Khungar’s immediate supervisor—based on Khungar’s accessing of a patient’s medical file to obtain a coworker’s phone number, which Barron determined to be a violation of the Health Insurance Portability and Accountabil- ity Act (“HIPAA”). And in November of that year, Khungar reported to Barron an earlier incident in which Alicia Maris- cal, Kedzie’s health center manager, said to Khungar, “People think you Indians are so nice, but you’re pretty pushy. Some of you women can be real assertive sometimes.” Barron then spoke with Khungar and Mariscal, who made no more overtly inappropriate comments to Khungar thereafter. But things at Kedzie really started deteriorating in May 2016, as complaints about Khungar began rolling in from Ac- cess staff and the parents of her minor patients. These com- plaints were typically routed through Dr. Tara De Jesus (Kedzie’s only other pediatrician) or Mariscal—who logged them in a software tool called “SafetyZone Portal”—to Barron or Dr. Jairo Mejia, who became chief medical officer and No. 20-1958 3

began supervising Access’s physicians, Khungar included, in February 2016. To summarize the complaints:  In May, a patient’s mother complained that Khungar had insulted her daughter and did not properly exam- ine her. The same month, medical assistant Jasmine Angel complained that Khungar insulted another medical assistant, Gloria Rosales. Khungar later called Angel a “back stabber” and lodged a complaint against her based on a year-old Facebook post that Khungar claimed was a HIPAA violation.  In June, a patient’s mother complained that Khungar told her son to stop taking his psychiatric medication because she felt it would make him “impotent.” And De Jesus complained that Khungar was sharing inap- propriate personal information with patients and staff. (Also in June, Access’s credentialing committee certi- fied that Khungar was fully credentialed and “compe- tent,” and Access then renewed her contract for two more years.)  In July, another parent complained that Khungar failed to properly examine her daughter, who was later sent to the emergency room for appendicitis. De Jesus also reported that Khungar made an unauthorized adden- dum to one of De Jesus’s treatment notes of a patient.  In August, Mariscal documented a complaint about Khungar refusing to treat patients who she believed ar- rived late to their appointments; a mother complained that Khungar had misdiagnosed her sons, who needed surgery; and another parent complained that Khungar 4 No. 20-1958

failed to treat her child’s ear pain (De Jesus later found the tip of a cotton swab lodged in the child’s ear). These complaints were brought to the attention of Access’s Human Resources department. For example, in June 2016, Mejia wrote to Eleva Riley, Access’s Vice President of HR: “You probably are aware of multiple situations with … Dr. Khungar at Kedzie. As per her behavior, she is clearly not mentally stable. We need to closely observe. … If you have additional recommendations from an HR perspective, I’d be happy to follow.” And in July, after meeting with Barron to discuss Khun- gar’s performance, Mejia emailed Stephanie Lilly at HR and told her that Khungar’s situation is “[v]ery complicated.” He intimated that he was considering recommending Khungar’s termination but was concerned about the lack of other pedia- tricians to cover her patients. Mejia told Lilly that he was “keeping the situation on hold to observe how she behaves and [would] make a decision accordingly.” Lilly responded, “Yes, Dr. Khungar is a very complicated situation … . [S]he causes conflict amongst staff and has little to no emotional in- telligence. I think it’s inevitable that she’ll have to be let go some time soon.” The last complaint in August was the straw that broke the camel’s back, prompting Mejia to officially recommend Khun- gar’s termination to Riley. Mejia testified that he made this decision in light of the nature and volume of the complaints, that he made it alone, and that he was unaware of Khungar’s race, religion, and national origin at the time. Mejia went to Kedzie on September 28, 2016, and met with Mariscal, De Jesus, and a regional manager to explain that he No. 20-1958 5

would be recommending to HR that Khungar be issued the ninety-day notice required under her employment agree- ment. Mejia informed De Jesus that she would be responsible for treating Khungar’s patients moving forward and that the overflow would be referred to another clinic. Later that day, Mejia emailed Riley and Lilly at HR: I receive poor reports about Dr. Khungar almost every week, and although I’ve been trying to enter- tain this situation, her bad performance is putting our patients and the organization at high risk. She has several issues regarding patient care, bedside manners, and the way she interacts with the staff at the clinic. In some cases, patients have been at risk because of her decisions. Cases are well docu- mented. Last year, she was given a final notice, un- der the direction of Dr. Barron. However, no change has been noticed in her behavior. We have an enor- mous amount of documentation including com- plains [sic] from patients, employees and occurrence reports on the safety zone. I’m recommending im- mediate termination of this provider … . Please let me know how to proceed. Lilly responded that she would “begin gathering the in- formation to substantiate our decision to terminate and then meet with [Riley]. We will get back to you[] shortly.” Riley then reviewed the SafetyZone Portal reports and other complaints and approved Mejia’s recommendation. Ri- ley testified that she was unaware of Khungar’s race, religion, and national origin at the time. A couple days later, another Access employee asked Mariscal a question about the status of a prior complaint. 6 No. 20-1958

Mariscal responded, “I know we are compiling information on Dr. Khungar, but a provider must speak to her about all the complaints she is getting on treatment//care of patients. … I don’t think these incidents have been addressed.” Mariscal testified that she had been documenting complaints at Mejia’s request and as part of her job duties. Mejia testified that they were assembling the documentation for HR.

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