Picket Fence Preview, Inc. v. Zillow, Inc.

CourtDistrict Court, D. Vermont
DecidedAugust 23, 2022
Docket2:21-cv-00012
StatusUnknown

This text of Picket Fence Preview, Inc. v. Zillow, Inc. (Picket Fence Preview, Inc. v. Zillow, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Vermont primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Picket Fence Preview, Inc. v. Zillow, Inc., (D. Vt. 2022).

Opinion

° Op pee □□□ UNITED STATES DISTRICT COURT FOR THE 2822 AUG 23 PM 4: 07 DISTRICT OF VERMONT CLERK PICKET FENCE PREVIEW, INC., ) ne Plaintiff, Vv. Case No. 2:21-cv-00012 ZILLOW, INC., Defendant.

OPINION AND ORDER GRANTING DEFENDANT’S MOTION TO DISMISS PLAINTIFF’S FIRST AMENDED COMPLAINT (Doc. 29) Plaintiff Picket Fence Preview, Inc. brings this action against Defendant Zillow, Inc., alleging violations of the Vermont Consumer Protection Act (the “VCPA”), 9 V.S.A. § 2453(a) (Count I), and the Lanham Act, 15 U.S.C § 1125 (Count II), arising out of Defendant’s policy of providing free online listings for homes that are For-Sale-By- Owner (“FSBO”). Plaintiff is seeking compensatory and exemplary damages as well as injunctive relief. Plaintiff filed its original Complaint on December 16, 2020 in Vermont state court. On January 19, 2021, Defendant removed the action to this court, and on February 25, 2021, it filed a motion to dismiss Plaintiff's Complaint. On August 19, 2021, the court issued an Opinion and Order granting Defendant’s motion to dismiss and granting leave to amend to file a First Amended Complaint (“FAC”). On September 21, 2021, Plaintiff filed its FAC. (Doc. 24-1.) Pending before the court is Defendant’s motion to dismiss Plaintiff's FAC on the grounds that Plaintiff lacks standing to bring suit on behalf of third parties and otherwise fails to state a claim for which relief can be granted. (Doc. 29.) On December 13, 2021,

Plaintiff opposed the motion, and on January 11, 2022, Defendant replied. Oral argument was held on May 9, 2022, at which time the pending motion was taken under advisement. Plaintiff is represented by Thomas C. Nuovo, Esq. Defendant is represented by Heather P. Lamberg, Esq., Kevin M. Henry, Esq., and Lauren Gailey, Esq. I. Allegations in the FAC. Plaintiff commenced operations in 1993 and was one of the first publications to provide a marketplace where private homeowners could pay to advertise their property directly to potential buyers, bypassing the use of real estate agents or brokers. Plaintiff contends that “FSBO is a term of art that refers to a specific method of selling a property.” (Doc. 24-1 at 3, § 11.) Plaintiff defines a FSBO seller as “a person who chooses to sell their property without the use or help of an agent and to save a commission.” Jd. at 2, 4 9. It defines a “FSBO advertisement” as “one that allows a person to advertise their property so that potential buyers can see the advertisement and contact the owner/seller directly without the use of a third party intermediary[.]” /d. at 3, 4 10. Defendant was incorporated in 2004 and launched its website in 2006, which provides an online portal for the general public to advertise real property and Realtor services. Plaintiff alleges that Defendant’s business depends on its ability to attract advertisers, including by “creating an advertising network and providing leads to its Premier Agents.” Jd. at 2, | 7. Defendant permits FSBO sellers to advertise their real property on its website at no cost; however, Plaintiff contends that “Zillow falsely advertised that it was offering [FSBO] advertisements, because it diverted inquiries on... [FSBO] advertisement[s] to its Premier Agents and would also sell the [FSBO] advertisements to its Premier Agents so they would be the only contact listed.” Jd. at 4, q 13. Defendant’s offer of a free “FSBO advertisement” allegedly “stopped [FSBO sellers] from seeking alternative means of advertising their property with competing businesses like [Plaintiff].” (Doc. 24-1 at 5, § 23.) FSBO sellers are alleged to have “lost potential contact[] with purchasers” and were often “forced to pay” Premier Agent

commissions in order to show their properties to potential buyers. Jd. at ¢ 24. FSBO sellers that did not agree to pay a buyer’s commission “would lose the contact as the Premier Agent would direct . . . potential purchasers to other properties, thus depriving the [FSBO sellers] of any benefit from the ‘free’ [FSBO] advertisement.” Jd. at 4 25. With regard to Defendant’s allegedly deceptive practices related to consumers, Plaintiff alleges that when a potential buyer views a property listed with Defendant, there is a “contact” button displayed on Defendant’s webpage. /d. at 6, { 26. Plaintiff alleges that when the potential buyer clicks on the contact button, he or she is “routed to Zillow and a Premier Agent.” Jd. at § 28. Beginning in November 2017, Plaintiff alleges that a disclaimer was added to Defendant’s website, which, in small font, referred to the contact button as a “contact agent” button. (Doc. 24-1 at 6, § 28.) FSBO sellers were not made aware of this “inquiry diversion[.]” /d. Plaintiff alleges that, on some advertisements, “the only way to find the phone number for the owner is to scroll through all of the information, including past a page allowing for contact with an agent as well as a section showing nearby properties and similar homes.” Jd. at 6, § 30. Other listings are allegedly devoid of owner contact information. Defendant is alleged to have a phone line that connects interested buyers with Premier Agents when they attempt to ascertain more information after viewing an advertisement. Plaintiff characterizes Defendant’s conduct as “converting [FSBO advertisements] into advertisements for its Premier Agents.” Jd. at 8, 37. Plaintiff argues that Defendant has “engaged in illegal and unfair methods of competition as well as fraud and deceit” by illegally undercutting its competitors. Jd. at 11, 51. Defendant allegedly “priced its goods in such a manner that tended to create or maintain a monopoly” and it “illegally offset the costs associated with offering false [FSBO] advertisement[s] for ‘free’ to [FSBO sellers] by diverting” buyer inquiries to Premier Agents. (Doc. 24-1 at 11, 4 52-53.) Plaintiff asserts that FSBO sellers “lost potential sales” from these advertisements because Premier Agents could “redirect” prospective buyers to “other properties if the [FSBO seller] was not willing to share a commission with the Premier Agent” or “properties on which [Premier Agents] c[ould]

obtain more lucrative commissions, such as properties listed by the Premier Agent’s agency.” Jd. at 11-12, 99 55, 57. As a result, Plaintiff alleges FSBO sellers “end up paying a significantly higher cost to sell their property than if they had advertised it with a legitimate [FSBO] publication, like [Plaintiff’s,]” which charges a listing fee. Jd. at 14, q 72. Plaintiff further asserts that Defendant’s “pricing scheme is predatory” because while Defendant “claims it is offering a service for free, [] in reality [it] is converting [FSBO] advertisements into a source of contacts for Premier Agents[.]” Jd. at 12, 4 58. Defendant’s actions are alleged to have “destroyed the competitive market for [FSBO] sellers’ paid advertising by stealing [FSBO] advertisements and taking them away from [Plaintiff].” Jd. at 14, | 67. Plaintiff avers that Defendant’s advertising practices have allegedly affected “[{hjundreds of thousands, to potentially several million customers” and have caused Plaintiff losses “in the millions of dollars.” (Doc. 24-1 at 12-13, {fj 61, 64.) Prior to Defendant’s offering free FSBO advertisements on its website, Plaintiff “was enjoying dynamic and consistent growth” and beginning to “expand and franchise its business model.” Jd. at 14, § 69. Between 1994 and 2006, Plaintiff claims that its revenue grew at a compounded annual rate of 16% per year. Its lost profits in 2017 are estimated at $3,400,000. At a projected 16% growth rate, from 2018 to 2030, Plaintiff contends it would have earned over $128,467,758.50 in profits but for Defendant’s practices.

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Bluebook (online)
Picket Fence Preview, Inc. v. Zillow, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/picket-fence-preview-inc-v-zillow-inc-vtd-2022.