Picket Fence Preview, Inc. v. Zillow, Inc.

CourtDistrict Court, D. Vermont
DecidedAugust 19, 2021
Docket2:21-cv-00012
StatusUnknown

This text of Picket Fence Preview, Inc. v. Zillow, Inc. (Picket Fence Preview, Inc. v. Zillow, Inc.) is published on Counsel Stack Legal Research, covering District Court, D. Vermont primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Picket Fence Preview, Inc. v. Zillow, Inc., (D. Vt. 2021).

Opinion

oas7gta, eGOURT UNITED STATES DISTRICT COURT MLep □□□ FOR THE 221 AUG 19 py 2 25 DISTRICT OF VERMONT CLERK PICKET FENCE PREVIEW, INC., ) RR ca Plaintiff, V. Case No. 2:21-cv-00012 ZILLOW, INC., Defendant. OPINION AND ORDER GRANTING DEFENDANT’S MOTION TO DISMISS (Doc. 15) Plaintiff Picket Fence Preview, Inc. brings this action against Defendant Zillow, Inc., alleging violations of the Vermont Consumer Protection Act (the “VCPA”), 9 V.S.A. § 2453(a) (Count I); the Lanham Act, 15 U.S.C § 1125 (Count IT); and state law unfair competition (Count III); arising out of Defendant’s policy of providing free online listings for homes that are for-sale-by-owner (“FSBO”). Plaintiff is seeking compensatory and exemplary damages as well as injunctive relief. Pending before the court is Defendant’s motion to dismiss Plaintiff's Complaint on the grounds that Plaintiff lacks standing to bring suit on behalf of third parties and otherwise fails to state a claim for which relief can be granted. On March 25, 2021, Plaintiff opposed the motion and on April 8, 2021, Defendant replied. On July 13, 2021, oral argument was held, at which time the court took the pending motion under advisement. Plaintiff is represented by Thomas C. Nuovo, Esq. Defendant is represented by Heather P. Lamberg, Esq., Kevin M. Henry, Esq., and Lauren Gailey, Esq. I. Allegations in the Complaint. Plaintiff is a FSBO publication business which began in 1993 and was one of the first publications to provide a marketplace where private homeowners could pay to

advertise their property directly to potential buyers, bypassing the use of real estate agents or brokers. “A major incentive for homeowners to advertise with [Plaintiff] is reaching potential buyers directly through [Plaintiff's] publications and avoiding a 6-8% real estate commission” that is typically paid to real estate agents and brokers. (Doc. 12 at 2,9 6.) Defendant was incorporated in 2004 and launched its website in 2006, which provides an online portal for the general public to advertise real property and realtor services. Plaintiff alleges that Defendant’s business depends on its ability to attract advertisers and partners to its online portal, including by “creating an advertising network and providing leads to its Premier Agents.” Jd. at 2, 8. Defendant permits FSBO sellers to list their real property on its website at no cost, however, Plaintiff alleges that when an FSBO seller lists real property on Defendant’s website, the web-page that a potential buyer sees contains “a big bar below that says ‘Contact Agent’ prominently displayed.” Jd. at 2, □ 11. If a potential buyer clicks on the “Contact Agent” button, they are routed to a “Premier Agent.” Each website listing and each page allegedly contains a link that informs “Premier Agents” how to pay to get their name on the listing or to be the only contact for a listing. To find the seller’s contact information on Defendant’s website, a potential buyer must click on a tab labeled ““Get More Information” which lists the contact information for “Premier Agents” first “and the owner is listed at the bottom of the list.” /d. In the “Get More Information” section of Defendant’s FSBO listings, a potential buyer can enter their contact information to express an interest in a property, however “[e]ven if one checks the owner box the response goes to [Defendant] who connects the buyer with an agent.” Jd. at 3, □ 15. Plaintiff alleges that, on some listings, “the only way to find the owner’s phone number is to scroll through all of the information, including past a page allowing for contact with an agent as well as a section showing nearby properties and similar homes.” Jd. at 3, ¥ 13. Defendant’s FSBO listings, when viewed on mobile devices such as cell phones and tablets, allegedly often do not have any owner contact information immediately

visible, unless the owner includes such information in the description of the real property or the potential buyer scrolls through the entire listing to find the owner’s phone number at its end. When viewing an FSBO listing on a cell phone, a “Call Agent” or “Message Agent” button is prominently displayed at the bottom of the screen. Plaintiff contends that Defendant has “engaged in illegal and unfair methods of competition as well as fraud and deceit by setting up a bait and switch scheme for [its] ‘free’ listings for For-Sale-By-Owners and then making it difficult, or impossible, for prospective buyers to contact those seller[s] directly.” (Doc. 12 at 4-5, § 25.) It asserts that FSBO sellers “may lose potential sales” from these listings “because Premier Agents may redirect potential purchasers to other properties if the [FSBO seller] is not willing to share a commission with the Premier Agent” or if another property would provide the Premier Agent with ‘“‘a better commission.” Jd. at 5, §§ 26-27. Plaintiff further asserts that Defendant’s “pricing scheme is predatory” because while Defendant “claims that it is offering a service for free, [] in reality [it] is charging the Premier Agents so they can advertise on the website of those free ads and receive hijacked inquiries from deceived buyers.” Jd. at 5, § 28. Because Defendant’s FSBO listings allegedly make it “difficult, and in many cases impossible” for potential buyers to contact the FSBO seller directly and instead direct them to Premier Agents, FSBO sellers “end up having to pay a commission” on the sale of their property. Jd. at 5-6, 35-36. Plaintiff maintains that this practice effectively “hid[es] the fee from the For-Sale-By-Owners and deceive[s] them into believing by listing their property on [Defendant’s] site they would avoid commissions.” Jd. at 6, 4 37. FSBO sellers thus allegedly “end up paying a significantly higher cost to sell their property than if they had listed it with a traditional For-Sale-By-Owner publication, like [Plaintiff's],” that charges a listing fee. Jd. at 7, | 48. Plaintiff contends that Defendant “deceives and defrauds the seller who posted the free For-Sale-By-Owner ad as it steals this ad making it neither For-Sale-By-Owner nor free.” Jd. at 9, 4 57. Defendant’s FSBO policy allegedly “creates an unfair playing field for legitimate For-Sale-By-Owner publications” because “[p]otential customers have opted for the free

listing of their properties on [Defendant’s] site instead of using [Plaintiff.]” Jd. at 5, 29. Defendant is able to recoup the cost of the free listings through fees paid to it by the real estate agents who receive the allegedly “hijacked inquiries.” Jd. at 6, 42. Plaintiff states that Defendant’s FSBO policy has allegedly affected “[h]undreds of thousands, to potentially several million customers” and that this has caused “a loss in the millions of dollars” in revenue for Plaintiff. Jd. at 5, 32, 34. Plaintiff alleges that Defendant’s policy has “caused the diversion of millions of dollars in Vermont, New Hampshire, and New York and hundreds of millions of dollars nationwide since 2006 from unsuspecting For-Sale-By-Owners and their buyers.” Jd. at 7, J 43. Prior to Defendant’s offering free FSBO listings on its website, Plaintiff “was enjoying dynamic and consistent growth” and beginning to “expand and franchise its business model.” Jd. at 7, § 44. Because the cost of adding pages to its publication and adding listed properties to its website was relatively low, its profits increased as it gained more customers. Between 1994 and 2006, Plaintiff's revenue grew at a compounded annual rate of 16% per year. Its lost profits in 2017 are estimated at $3,400,000 and, at a projected 16% growth rate, from 2018 to 2030, Plaintiff contends it would have earned over $128,467,758.50 in profits but for Defendant’s FSBO services.

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Bluebook (online)
Picket Fence Preview, Inc. v. Zillow, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/picket-fence-preview-inc-v-zillow-inc-vtd-2021.