Philippe Calderon v. Sixt Rent a Car, LLC

5 F.4th 1204
CourtCourt of Appeals for the Eleventh Circuit
DecidedJuly 14, 2021
Docket20-10989
StatusPublished
Cited by15 cases

This text of 5 F.4th 1204 (Philippe Calderon v. Sixt Rent a Car, LLC) is published on Counsel Stack Legal Research, covering Court of Appeals for the Eleventh Circuit primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Philippe Calderon v. Sixt Rent a Car, LLC, 5 F.4th 1204 (11th Cir. 2021).

Opinion

USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 1 of 37

[PUBLISH]

IN THE UNITED STATES COURT OF APPEALS

FOR THE ELEVENTH CIRCUIT ________________________

No. 20-10989 ________________________

D.C. Docket No. 0:19-cv-62408-AHS

PHILIPPE CALDERON, on behalf of themselves and all others similarly situated, ANCIZAR MARIN, on behalf of themselves and all others similarly situated,

Plaintiffs - Appellees,

versus

SIXT RENT A CAR, LLC,

Defendant - Appellant,

SIXT FRANCHISE USA, LLC,

Defendant.

________________________

Appeal from the United States District Court for the Southern District of Florida ________________________ (July 14, 2021) USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 2 of 37

Before JILL PRYOR, NEWSOM, and MARCUS, Circuit Judges.

NEWSOM, Circuit Judge, delivered the opinion of the Court, in which MARCUS, Circuit Judge, joined, and JILL PRYOR, Circuit Judge, joined in Parts I and II.

JILL PRYOR, Circuit Judge, filed a concurring opinion.

NEWSOM, Circuit Judge, filed a concurring opinion.

NEWSOM, Circuit Judge:

A customer making an airline, hotel, or car-rental reservation on Orbitz.com

agrees to a contract that includes an arbitration provision. That provision requires

the customer to arbitrate disputes related to, among other things, “any services or

products provided.” In this case, we must decide whether that phrase refers to

services and products provided (1) by Orbitz or (2) by anyone. Reading the “any

services or products provided” clause in the light of neighboring provisions and the

larger contractual context—and applying a dose of common sense—we conclude

that it refers only to services and products provided by Orbitz. Because the

underlying dispute in our case doesn’t relate to services or products provided by

Orbitz, but only to those provided by Sixt Rent A Car, a company that does

business through Orbitz, we will affirm the district court’s denial of Sixt’s motion

to compel arbitration.

2 USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 3 of 37

I

Ancizar Marin used Orbitz.com to book a rental car from Sixt. Toward the

end of his reservation process with Orbitz, Marin clicked on a big “Reserve Now”

button immediately below a statement that said, “By selecting to complete this

booking I acknowledge that I have read and accept the . . . Terms of Use.” The

words “Terms of Use” were accompanied by a hyperlink prompting Marin to read

and accept them. Marin clicked “Reserve Now,” indicating that he agreed to

Orbitz’s Terms of Use.

Orbitz’s Terms of Use, which describe themselves as “constitut[ing] the

entire agreement between [the customer] and Orbitz,” contain a provision that

mandates arbitration of certain disputes. This case turns on the meaning of that

arbitration provision—and in particular its use of the word “Claims.” The

arbitration provision says that—

Any and all Claims will be resolved by binding arbitration, rather than in court . . . . This includes any Claims you assert against us, our subsidiaries, travel suppliers or any companies offering products or services through us, including Suppliers, (which are the beneficiaries of this arbitration agreement).

The arbitration provision thus applies only to capital-C “Claims,” which,

importantly, the Terms of Use define as follows:

[A]ny disputes or claims relating in any way to [1] the Services, [2] any dealings with our customer service agents, [3] any services or products provided, [4] any representations made by us, or [5] our Privacy Policy.

3 USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 4 of 37

Among the five categories of activities listed in the definition, this case centers on

the third—“any services or products provided.”

The Terms of Use also include several other provisions relevant to this case.

First, the Terms of Use define capital-S “Services”—the first of the five “Claim[]”

categories—to mean “the Web sites, mobile applications, call center agents, and

other products and services provided by Orbitz, including any Content,” and not

“products or services that are provided by third parties.” Second, the Terms of Use

provide that, whenever a customer asserts a “Claim[],” he must “give [Orbitz] an

opportunity to resolve” it “by contacting ‘Orbitz Legal: Arbitration Claim

Manager’” and then waiting 60 days before proceeding. And third, the Terms of

Use explain that the “use” of “products or services that are provided by third

parties, and that are available through a link from the Services . . . is subject to the

terms set forth by their respective owners or operations.”

Marin had no complaints about any of his interactions with Orbitz, which by

all accounts went smoothly. A few weeks after securing his reservation through

Orbitz, Marin picked up his car from Sixt. When he did so, Marin signed an

entirely separate agreement with Sixt—which, notably, didn’t contain an

arbitration provision. Marin drove the rental car and returned it (he says) damage-

free. Later, though, Sixt sent him an email alleging that he had damaged the car,

followed by a collection letter seeking more than $700.

4 USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 5 of 37

Marin sued Sixt in federal court on behalf of a putative class of Sixt

customers. Marin alleged that Sixt breached its own contract with him and

violated two state consumer-protection statutes. He didn’t sue Orbitz, nor did he

complain of any wrongdoing by Orbitz or allege any violation of Orbitz’s Terms of

Use by anyone. His complaint mentioned Orbitz just once, in passing.

Sixt moved to compel arbitration of Marin’s lawsuit. It didn’t invoke its

own contract—there being no arbitration provision in its contract to invoke—but

rather Orbitz’s Terms of Use. Sixt argued that when Marin accepted Orbitz’s

Terms of Use at the reservation stage, he agreed to arbitrate actions against Sixt

concerning damage fees that it had imposed.

The district court denied Sixt’s motion. The court held that Marin’s lawsuit

fell outside of the scope of the arbitration provision because the suit concerned

Sixt’s practices, not Orbitz’s. Alternatively, it determined that Sixt had no

authority to enforce the arbitration provision because it wasn’t a third-party

beneficiary of Orbitz’s Terms of Use and didn’t meet the conditions for equitable

estoppel.

Sixt appealed the denial of its motion to compel arbitration. 1

1 We review questions of law in the denial of a motion to compel arbitration de novo. Lawson v. Life of the South Ins. Co., 648 F.3d 1166, 1170 (11th Cir. 2011).

5 USCA11 Case: 20-10989 Date Filed: 07/14/2021 Page: 6 of 37

II

A

The parties agree that Florida law governs our interpretation of Orbitz’s

contract. Under Florida law, the meaning of an arbitration provision is a “matter of

contractual interpretation” and thus turns on the “intent of the parties to [the]

contract, as manifested in the plain language of the arbitration provision and

contract itself.” Jackson v. Shakespeare Found., Inc., 108 So. 3d 587, 593 (Fla.

2013).

Accordingly, we turn to the text of the arbitration provision in Orbitz’s

Terms of Use. Again, that provision says that—

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Bluebook (online)
5 F.4th 1204, Counsel Stack Legal Research, https://law.counselstack.com/opinion/philippe-calderon-v-sixt-rent-a-car-llc-ca11-2021.