Pacific Recovery Solutions v. Cigna Behavioral Health, Inc.

District Court, N.D. California·Decided March 29, 2021·No. 5:20-cv-02251·Unknown

Opinion

1 2 3 7 PACIFIC RECOVERY SOLUTIONS, et al., 8 Case No. 5:20-cv-02251-EJD Plaintiffs, 9 ORDER GRANTING DEFENDANTS’ v. MOTIONS TO DISMISS 10 CIGNA BEHAVIORAL HEALTH, INC., et Re: Dkt. Nos. 39, 42 11 al., 12 Defendants.

13 This case is one of three related cases pending before the Court in which a Cigna entity is 14 alleged to have reneged on its agreement to reimburse mental health provider claims at the usual, 15 customary, and reasonable (“UCR”) rates.1 Presently before the Court are separate motions to 16 dismiss brought by Defendants Cigna Behavioral Health, Inc. (“Cigna”) and Viant, Inc. (“Viant”). 17 Dkt. Nos. 39, 42. Plaintiffs filed oppositions (Dkt. Nos. 50-51) and Defendants filed reply briefs 18 (Dkt. Nos. 52-53). The Court finds it appropriate to take the motions under submission for 19 decision without oral argument pursuant to Civil Local Rule 7-1(b). For the reasons discussed 20 below, the Court will grant Defendants’ motions to dismiss. 21 I. BACKGROUND2 22 Plaintiffs are a group of four out-of-network (“OON”) behavioral health care providers that 23 provide Intensive Outpatient Program treatment (“IOP”) in the United States. Compl. at 4, ¶¶ 67- 24

25 1 The other cases are Summit Estate, Inc. v. Cigna Health and Life Ins. Co., No. 20-cv-4697 EJD, and 26 RJ v. Cigna Behavioral Health, Inc., No. 20-cv-2255 EJD.

27 2 The Background is a brief summary of the allegations in the Corrected Class Action Complaint (hereinafter “Complaint”). See Dkt. No. 6. 1 70. Pacific Recovery Solutions d/b/a Westwind Recovery (“Westwind”), is a California Limited 2 Liability Company and a duly licensed behavioral health treatment provider with a primary place 3 of business in Los Angeles, CA. Id. ¶ 68. Miriam Hamideh PhD Clinical Psychologist Inc. d/b/a 4 PCI Westlake Centers (“PCI Westlake”), is a California corporation and a duly licensed behavioral 5 health treatment provider with a primary place of business in Westlake Village, CA. Id. ¶ 69. 6 Bridging the Gaps, Inc. (“BTG”), is a Virginia corporation and duly licensed behavioral health 7 treatment provider with a primary place of business in Winchester, VA. Id. ¶ 70. Summit Estate 8 Inc. d/b/a Summit Estate Outpatient, is a California corporation and duly licensed behavioral 9 health treatment provider with a primary place of business in Saratoga, CA 95070. Id. They seek 10 to represent a class of similarly situated providers against Cigna, a Minnesota corporation with its 11 principal place of business in Eden Prairie, MN, and Viant, Inc. (“Viant”), a third-party “repricer” 12 incorporated in Nevada with its principal place of business in Naperville, IL. Id. ¶¶ 1, 18, 71-72. 13 Prior to providing treatment to patients insured by Cigna, Plaintiffs confirmed with Cigna, 14 during an initial Verification of Benefits (“VOB”) call that the patient had active coverage and 15 benefits for OON IOP treatment services. Id. ¶¶ 3, 22, 30. For all the insurance claims at issue, 16 Cigna represented that the claims would be paid at a “percentage of the” UCR rates3, which Cigna 17 would calculate by using either Cigna’s “Maximum Reimbursable Charge” (“MRC”) I or II 18 methodologies. Id. ¶¶ 3, 9-12. Alternatively, Cigna would arrive at the UCR rates “based on rates 19 charged by similar providers in a similar geographic area.” Id. ¶ 12. During the VOB call, none 20 of the Plaintiffs were told by Cigna that their claims could be subject to third-party pricing by 21 Viant. Id. ¶ 36. Rather, Plaintiffs specifically asked and were told that a patient’s claims were not 22 subject to third party repricing. Id. ¶¶ 233-34. 23

24 3 Elsewhere, Plaintiffs allege that Cigna promised it would “pay rates based upon UCR” (id. ¶ 18); communicated and represented that Plaintiffs would be reimbursed at the UCR (id. ¶¶ 22, 99); told 25 Plaintiffs that benefits were paid at UCR rates (id. ¶¶ 30, 137); verified that claims will be paid/reimbursed at UCR rates (id. ¶¶ 135, 146); represented that it would pay providers at the 26 UCR rate (id. ¶157); routinely represented that benefits were available at a UCR rate (id. ¶ 171); and represented that benefits were determined based on the UCR rate (id. ¶ 174). 27 1 In reliance upon Cigna’s representations, Plaintiffs agreed to treat Cigna’s insured and 2 timely submitted bills on industry standard forms and in keeping with industry practices. Id. ¶¶ 3, 3 12, 138-40, 142. These claim forms indicated that Plaintiffs are assignees of the member benefits. 4 Id. ¶ 139. Pursuant to contract, patients were responsible for paying Plaintiffs the difference 5 between the amount Plaintiffs billed and the amount Cigna reimbursed. Id. ¶¶ 157, 161, 243. 6 Contrary to Cigna’s representations, Cigna did not pay at the UCR rates. Id. ¶ 18. Instead, 7 Cigna engaged Viant to negotiate reduced reimbursements with IOP treatment providers. Id. 8 Cigna sent claims to Viant via an Electronic Data Interchange (“EDI”), which included a “repriced 9 rate” that represented the maximum that Viant was authorized to negotiate with providers. Id. ¶ 10 112. After Viant received the EDI, it sent providers a proposed payment for claims at reduced 11 reimbursement rates. Id. ¶ 114. These reduced reimbursement rates are not derived from a 12 calculation of the UCR rates, notwithstanding Viant’s representations to the contrary. Id. ¶¶ 18, 13 46, 116. Nor are they set based on the insured’s plan terms or language. Id. ¶¶ 43-44. Rather, 14 Plaintiffs allege on information and belief that the reduced reimbursement rates represent the 15 lowest payment amount that a Viant representative convinced a provider to accept and are 16 “arbitrary, capricious[,] and unreasonably low.” Id. ¶¶ 97, 117. At no point have Cigna and Viant 17 disclosed their pricing methodologies. Id. ¶¶ 175, 246. Viant only tells Plaintiffs that pricing is 18 determined by a “proprietary database.” Id. ¶ 254-55. 19 At the time Viant made its offers to Plaintiffs, it also sent a “patient advocacy letter” 20 (“PAD” letter) to the patient, claiming to represent the patient in a negotiation to reduce the billed 21 amount. Id. ¶ 118. Viant, however, does not have patient authorization to negotiate billed charges 22 on behalf of patients. Id. ¶ 235. 23 Cigna then paid the claims at issue at the reduced Viant rate, which often resulted in 24 patients being left to pay for more than ninety percent of their care. Id. ¶ 19. Cigna and Viant 25 allegedly “collude[d] to illegally withhold these [OON] benefits” to avoid paying tens, and 26 sometimes hundreds, of thousands of dollars per patient and to drive [OON] providers out of 27 business. Id. ¶¶ 20, 41. The amounts that should have been paid to health care providers were 1 allegedly unjustly retained and used to pay a “kick-back” to Viant. Id. ¶ 20. 2 Every claim at issue is for IOP behavioral health treatment for which Cigna failed to pay at 3 the UCR rates. Id. ¶¶ 21, 164. Coverage for the underlying medical treatment is not in dispute; 4 only the amount to be paid for the covered treatment is in dispute. Id. ¶ 32. Plaintiffs do not have 5 contractual relationships with Cigna or Viant. Id. ¶¶ 87, 94. Plaintiffs did not agree to the reduced 6 rates arrived at by Viant. Id. ¶¶ 19, 152-53, 241. When Plaintiffs or patients contacted Cigna to 7 dispute or challenge Viant’s reimbursement rates, Cigna refused to handle or process the claim. 8 Id. ¶ 120. Plaintiffs ultimately had no choice but to “balance bill” their patients for the amounts 9 that they were owed as a result of Cigna’s underpayment. Id. ¶ 161. If Plaintiffs did not “balance 10 bill,” Cigna would assert that Plaintiffs waived patient responsibility and therefore, Cigna had no 11 further obligation to pay any additional amounts on claims. Id. ¶ 247-48, 259. For all the claims 12 at issue, Plaintiffs’ patients were unable to pay Cigna’s shortfall. Id. ¶ 181.

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Pacific Recovery Solutions v. Cigna Behavioral Health, Inc., (N.D. Cal. 2021).

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