Owens v. American Water Resources, LLC

CourtDistrict Court, S.D. Illinois
DecidedSeptember 29, 2023
Docket3:21-cv-01365
StatusUnknown

This text of Owens v. American Water Resources, LLC (Owens v. American Water Resources, LLC) is published on Counsel Stack Legal Research, covering District Court, S.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Owens v. American Water Resources, LLC, (S.D. Ill. 2023).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF ILLINOIS STACY OWENS,

Plaintiff,

v. Case No. 3:21-cv-01365

AMERICAN WATER RESOURCES, LLC, a foreign corporation d/b/a AMERICAN WATER RESOURCES, INC.,

Defendant.

MEMORANDUM AND ORDER

ROSENSTENGEL, Chief Judge: Each party in this employment discrimination case has moved for summary judgment. The Court considers the following facts when considering the motions.1 Stacy Owens began working for American Water in 1986 as an hourly employee. (Doc. 19, p. 2; Doc. 58, p. 1; Doc. 65-1, p. 18). Starting around 2001, Owens was a supervisor for American Water. (Doc. 65-1, p. 28). After earning years of corporate management experience in providing and managing water services (Doc. 64, p. 3), Owens retired from American Water in 2015. (Doc. 69-2, pp. 10-11). American Water owned American Water Resources, LLC (“AWR”). (Doc. 69-1, p. 3). AWR provides and services water and sewer line protection warranties and is focused on providing home warranty programs to customers. (Doc. 65-1, p. 42-43; Doc. 64, pp. 3, 7).

1 The Court notes that Owens did not respond to or dispute AWR’s presentation of the undisputed facts in her response to AWR’s Memorandum in Support of the Motion for Summary Judgment (Doc. 64). Thus, where AWR’s presentation of the facts is supported by the record, the Court has deemed these facts undisputed. Further, where Owens presents facts in her argument, but does not provide a citation to the record for them, these facts will not be considered as applicable to the Court’s analysis. AWR recruited Owens in 2016 to serve as Director of Call Center Operations in Alton, Illinois. (Doc. 4). In 2018, AWR acquired Pivotal Home Solutions, LLC (“PHS”). (Doc. 65-1, pp. 26-27).

PHS based its call center, legal, marketing, and IT within its Naperville location. (Doc. 65-2, p. 10). After acquiring PHS, AWR initiated the merger of PHS and AWR with a discovery phase, during which time Owens served on a committee assessing what PHS did and how they did it. (Doc. 64, p. 3; Doc. 65-1, pp. 118-123). Owens disagreed with how AWR handled the discovery phase and challenged certain aspects during committee meetings. (Doc. 65-1, pp. 118-123). In July 2019, Kathleen O’Hara (“O’Hara”) was hired as the Vice President of

Operations at AWR. (Doc. 65-2, p. 15). O’Hara’s objective was to bring “[AWR] and [PHS] into one, the operational piece into one organization.” (Id. at p. 23). Owens and the departments she supervised started reporting to O’Hara. (Doc. 65-1, pp. 140 - 42). While evaluating how to consolidate, O’Hara met with both Owens and her subordinates. (Doc. 65- 2, p. 45). To streamline communication, O’Hara also started communicating directly with Owens’ subordinates, assigning tasks and new organizational designs, based upon the assumption that they would keep Owens informed. (Id. at 50-51). O’Hara utilized this direct

communication approach with the subordinates of Tom Benavidez, a Call Center Director in Naperville, as well. (Id. at 58-59). O’Hara also communicated with the Alton Workforce Manager, John Rauber, directly, assigning him tasks in addition to the ones assigned by Owens. (Doc. 65-6, p. 98). This continued to be O’Hara’s practice after Benavidez became Rauber’s superior. (Id. at 104). After about two months of observation, O’Hara began to design the “ONE HOS” or merged operations organization. (Doc. 65-2, pp. 47-48). Owens was assigned to the team designing the new consolidation center. (Doc. 65-1, p. 156). Even shortly after O’Hara started working at AWR, Owens felt her style was unprofessional. (Id. at 138). Owens also felt that her authority was not respected. (Id. at

pp.184-187). Because of ongoing difficulties between O’Hara and Owens, Human Resources Business Partner, Monica Poindexter, facilitated an off-site meeting between the two in March 2020. Doc. 65-5, pp. 14, 133-34). While Poindexter and O’Hara viewed the meeting as productive and helpful, Owens was left feeling as though the meeting was retaliatory. (Doc. 65-1, p. 270; Doc. 65-2, p. 112; Doc. 65-5, p. 151). Starting in 2019, Owens raised a variety of race and gender-based discrimination complaints in relation to inclusiveness and pay equity. (Doc. 1, p. 4). These included a request

for a pay equity check in 2019 (Doc. 65-1, pp. 208-09), a meeting with O’Hara in September 2019 where Owens expressed concerns that she was not being appropriately included in critical decision making, a meeting with President Palm and the HR director in October 2019 (Id. at pp. 203-07), an informal written complaint in October 2019 (Doc. 65-9), email communications with HR requesting responses and resolutions for her grievances, and a formal Ethics Complaint in February 2020 (Doc. 65-10). (Doc. 1). Notable results of these complaints include a pay equity check that revealed Owens was compensated at a rate 7%

higher than her peers (Doc. 65-8) and an investigation stemming from her February 2020 complaint that failed to turn up evidence of any wrongdoing. (Doc. 65-1, p. 264; Doc. 1). In July 2020, Owens applied for the new Contact Center Director position that resulted from the merger. (Doc. 1) This position was a consolidation of the positions at Alton and Naperville. (Doc. 65-1, pp. 310-11). Other positions also were posted at this time. (Id. at pp. 300-01). Owens was interviewed for the position by a panel chosen by O’Hara and consisting of O’Hara, Poindexter, Steve Lauer, and Matt Lindner. (Doc. 65-5, pp. 186, 194). It is undisputed that the goal was to ask all candidates the same questions. (Doc. 65-2, p. 126). Following the interviews, candidate Benavidez was chosen for the position because of his

ability to demonstrate concrete steps and strategies that he would implement at the call center, as well as his experience managing a selling-focused call center. (Doc. 65-3). On August 28, 2020, Owens learned that she had not been selected for the Call Center Director position. (Doc. 1). She was encouraged to apply for other opportunities. (Doc. 65-1, p. 316). It is undisputed that Owens did not apply for any other roles. (Id. at 317, Doc. 65-2, p. 136). Owens remained in her position with AWR until October 16, 2020. (Doc. 1). On March 2, 2021, Owens filed a Charge of Discrimination with the Illinois

Department of Human Rights (IDHR) and the Equal Employment Opportunity Commission (EEOC) alleging American Water discriminated against her on the basis of race and sex and then retaliated against her (Doc. 65-12). Owens received a Notice of Right to Sue from the EEOC on August 2, 2021. (Doc. 1, p. 2). On October 29, 2021, Owens timely filed this action within 90 days of receipt of the Notice of Right to Sue (Id.). Owens is proceeding on the following claims: Count I: Race and Gender Discrimination in violation of Title VII;

Count II: Race and Gender Discrimination in violation of the Illinois Human Rights Act (“IHRA”);

Count III: Race Discrimination under Section 1981 of the Civil Rights Act of 1866;

Count IV: Retaliation in violation of Title VII;

Count V: Retaliation in violation of the IHRA; Count VI: Retaliation under Section 1981 of the Civil Rights Act of 1866; and

Count VII: Violation of the Equal Pay Act.2

LEGAL STANDARD

Summary judgment is only appropriate if the movant “shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Spurling v. C & M Fine Pack, Inc., 739 F.3d 1055, 1060 (7th Cir. 2014) (quoting FED. R. CIV. P. 56(a)). Once the moving party sets forth the basis for summary judgment, the burden then shifts to the nonmoving party who must go beyond mere allegations and offer specific facts showing that there is a genuine issue of fact for trial. FED. R. CIV. P. 56(e); see Celotex Corp. v.

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