Nordberg v. Trilegiant Corp.

445 F. Supp. 2d 1082, 2006 U.S. Dist. LEXIS 15756, 2006 WL 2038685
CourtDistrict Court, N.D. California
DecidedApril 4, 2006
DocketC-05-3246-MHP
StatusPublished
Cited by33 cases

This text of 445 F. Supp. 2d 1082 (Nordberg v. Trilegiant Corp.) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Nordberg v. Trilegiant Corp., 445 F. Supp. 2d 1082, 2006 U.S. Dist. LEXIS 15756, 2006 WL 2038685 (N.D. Cal. 2006).

Opinion

MEMORANDUM & ORDER

PATEL, District Judge.

Motion to Dismiss

Plaintiffs Heather Nordberg, William Smith, Julie Butler, Faye E. Taber and Patricia Douglas-Warden brought this class action against defendants Trilegiant Corporation (“Trilegiant”) and its former parent corporation Cendant Corporation (“Cendant”), alleging in their first amended complaint: (1) violations of the Racketeer Influenced Corrupt Organizations Act (“RICO”), 18 U.S.C. sections 1962(c) and 1962(d); (2) violations of the Electronic Funds Transfer Act (“EFTA”), 15 U.S.C. sections 1693 et seq.; (3) violations of the Consumers Legal Remedies Act (“CLRA”), Cal. Civ.Code sections 1750 et *1087 seq.; (4) violations of California’s business practice laws, Cal. Bus. & Prof.Code sections 17200 and 17500 et seq.; (5) conversion; (6) unjust enrichment; and (7) declaratory relief pursuant to 28 U.S.C. section 2201 et seq.

Now before the court are two separate motions, filed by Trilegiant and Cendant, to dismiss portions of the complaint. Having considered the parties’ arguments and submissions and for the reasons set forth below, the court enters the following memorandum and order.

BACKGROUND 1

Trilegiant, a/k/a TRL Group, is a corporation organized under the laws of Delaware with its principal place of business in Norwalk, Connecticut. Cendant was formerly the parent company of Trilegiant. Cendant is also organized under the laws of the state of Delaware with its principal place of business in New York, New York. Trilegiant and Cendant (collectively “defendants”) are both registered with the California Secretary of State as corporations qualified to do business in California. Plaintiffs allege that Cendant is the alter ego of Trilegiant and thus directly liable for all Trilegiant’s allegedly unlawful acts. In the alternative, plaintiffs allege that Cendant is vicariously liable for the acts of its subsidiary.

Trilegiant is in the business of marketing and selling membership programs for goods and services. The aim of these programs is to provide information and/or discounts on various goods and services to consumers for a periodic “membership fee” which ranges from $8.99 to $480.00. According to plaintiff, defendants assess these periodic membership fees against the accounts of the consumer (such as their credit or debit cards) on a monthly, bi-monthly, semi-annual and/or annual basis. Examples of the types of programs sold by defendants include “Shoppers Advantage” — a catalog and on-line shopping membership, “Buyers Advantage” — a retail product warranty extension/product repair membership, and “Privacy Guard” (a/k/a “Credit Alert”) — a credit report and credit monitoring membership.

Plaintiffs allege that in order to market their products, defendants enter into agreements with financial institutions, retailers, telephone service providers, car rental companies, mortgage lenders, hotels and cable companies. Pursuant to these “third-party contracts” defendants, in exchange for valuable compensation, obtain personal financial and billing information about the customers of these companies. Defendants use this personal financial information to market, sell and ultimately charge consumers for their membership programs. Defendants often include the name of their contracting partner on their marketing materials — a practice which has the effect of misrepresenting to the consumer that such membership program is sponsored or sold by the partner company.

Defendants market and sell their membership programs through a series of direct mail, Internet, and telemarketing solicitations. In addition, defendants routinely send checks or other premiums to consumers. These premiums are styled as “rewards” for being valued customers. However, after cashing the checks or after accepting the “free” or “no charge” premiums, consumers are often automatically enrolled in one or more of defendants’ membership programs. Consequently, plaintiffs contend, without the consent of the consumer, periodic charges are assessed against the consumer’s financial accounts unless the consum *1088 er affirmatively cancels the membership within a specified time period.

Defendants also offer “free” trial memberships to consumers but fail to disclose that at the expiration of such trial period, the financial accounts of these consumers will be automatically charged for a one-year membership without their authorization. As in the case of the premium checks, unless a consumer affirmatively cancels the membership, the individual will continue to be charged for successive membership periods.

Even when a consumer does attempt to cancel his membership, defendants often fail to honor cancellation requests, to refund any unauthorized charges or even to remove these consumers from the membership programs from which they have requested to be de-listed.

The named plaintiffs in the present action are consumers who allege either that they have been automatically enrolled in one of defendants’ membership programs following a free trial membership or were charged for membership in one of defendants’ programs with no prior contact with defendants or their representatives.

Nordberg and Smith are the only California residents amongst the named plaintiffs. Nordberg alleges that she was solicited by defendants in connection with the “Credit Alert” service, expressly declined such service, but nevertheless received information in the mail about the service a week later. Plaintiffs allege that Nord-berg subsequently contacted defendants’ representatives by phone reiterating her desire not to be a member of defendants’ programs. She was allegedly reassured by defendants’ representative that she was not enrolled and would not be charged any membership fees. Nonetheless, Nordberg later discovered charges on her account for these membership programs. Smith, on the other hand, had no interaction with defendants prior to discovering unauthorized charges on his credit card statement in September of 2004, and in April and May of 2005. When he contacted defendants’ representatives to have the unauthorized charges removed, defendants allegedly assured him that his membership had been canceled as of November 26, 2004 but refused to refund any assessed membership fees prior to that time. There is no indication that despite this representation, Smith’s membership was not cancelled or that it remained active. Douglas-Warden is the only named plaintiff who alleges that she was induced, through an internet pop-up advertisement, to accept a free-trial membership. Smith, Butler and Taber allege that they had no contact with defendants prior to noticing charges on their consumer accounts.

In any event, in all cases, the named plaintiffs assert that defendants debited amounts from them credit or debit card accounts without the prior approval of the plaintiffs. To date, plaintiffs allege, these unauthorized charges have not been fully reimbursed.

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Bluebook (online)
445 F. Supp. 2d 1082, 2006 U.S. Dist. LEXIS 15756, 2006 WL 2038685, Counsel Stack Legal Research, https://law.counselstack.com/opinion/nordberg-v-trilegiant-corp-cand-2006.