Nicole Prager v. Joyce Honda, Inc.

146 A.3d 177, 447 N.J. Super. 124, 2016 N.J. Super. LEXIS 113
New Jersey Superior Court Appellate Division·Decided August 22, 2016·No. A-3691-14T3·Published·Cited by 11 cases

Opinion

NOT FOR PUBLICATION WITHOUT THE APPROVAL OF THE APPELLATE DIVISION

SUPERIOR COURT OF NEW JERSEY APPELLATE DIVISION

DOCKET NO. A-3691-14T3

NICOLE PRAGER, APPROVED FOR PUBLICATION

Plaintiff-Appellant, August 22, 2016

v.

APPELLATE DIVISION

JOYCE HONDA, INC.,

Defendant-Respondent.

Submitted May 23, 2016 – Decided August 22, 2016

Before Judges Sabatino, Accurso and O'Connor.

On appeal from Superior Court of New Jersey, Law Division, Morris County, Docket No. L-

2112-12.

Berkowitz, Lichtstein, Kuritsky, Giasullo & Gross, LLC, attorneys for appellant (Colin M. Page and John P. Harrington, on the brief).

Weiler & Brandman, attorneys for respondent (Michael F. Brandman and Francine M.

Chillemi, on the brief).

Smith Mullin, PC, attorneys for amicus curiae National Employment Lawyers Association of New Jersey, Inc. (James E.

Burden, on the brief).

The opinion of the court was delivered by ACCURSO, J.A.D.

Plaintiff Nicole Prager appeals from an involuntary dismissal at trial at the close of her case pursuant to Rule 4:37-2(b), dismissing claims of retaliation and constructive discharge by her employer, defendant Joyce Honda, Inc. Although we disagree with the trial court's stated reasons for entry of the order, we affirm because the proofs were insufficient to sustain a judgment in plaintiff's favor.

Viewed most favorably to her, plaintiff adduced the following facts at trial. Plaintiff was twenty years old and worked as a receptionist for Joyce Honda in Denville. She had been there eleven months when a customer of the dealership leaned over the counter while she was on the phone and tugged at the sleeve of her off-the-shoulder shirt, exposing her bra.

The matter was quickly referred to the service manager, who asked whether she wished to press charges. When plaintiff said she wasn't sure, the service manager told her she had fifteen minutes to decide and sent her back to her desk. When the service manager returned fifteen minutes later, plaintiff told him she did not know what to do. The two then met with the dealership's general manager.

By the time that meeting took place, managers had already reviewed surveillance video, which caught the incident on tape. The meeting began with a discussion between the general manager

and the service manager as to how many cars the customer bought and had serviced at the dealership. The man was a valued customer, having purchased about twenty cars over the years. He came into the dealership about twice a month to have one of his cars serviced. Plaintiff testified the general manager told her she had the right to press charges, but it would be unfortunate to lose such a valued customer. The general manager asked whether she would prefer that he call the customer to reprimand him. The meeting "left off along the lines that [the general manager] would contact [the customer] about . . . bringing him in to reprimand him and tell him he can't do things like that." Plaintiff testified she left the meeting feeling she "was allowed to make a complaint" but that "they'd be disappointed if I made that complaint."

Later that evening, plaintiff sent a text message to the service manager asking whether the general manager had called the customer, "[b]ecause I'm nervous he'll hate me whenever he comes in." The general manager had in fact called the customer, who had not returned his call.

Six days later, plaintiff sent an email to the vice president of the dealership, the general manager's boss and the son-in-law of the owner, with whom she enjoyed "an extremely friendly relationship." Plaintiff testified she sent the email

because she "felt discouraged by [the general manager] and after the relationship I had with [the vice president], I thought I could go to him." The email began with plaintiff describing the incident and expressing her "total shock and disbelief after such random harass[ment] by one of our customers." It continued as follows:

Minutes later, I met with [three managers].

They discussed what had happened to me with [the customer] and proceeded to show me the incident which was caught by the security camera, they downloaded a copy of the clip.

[The service manager] told me I had 15 minutes to press charges. I truly didn't know what to do, I felt embarrassed and humiliated and pressured to make up my mind immediately. I returned to my desk and 15 minutes later [the service manager] asked me if I made a decision, I told him I was unsure and that most of the employees were recommending I did, but I felt scared and very uncomfortable with the whole situation.

At that point we met with [the general manager] and he asked me if I wanted an apology from [the customer], I responded no.

The last thing I wanted [was] to see that man again. I was also made clearly aware during the meeting that [the customer] was a good client who owns "five" Hondas and spends a lot of money with the dealership and it will be unfortunate to loose [sic]

his business.

[Vice president,] I was always very happy to work with Joyce Honda and all the employees.

You have been a wonderful boss to work with and have shown me your support and friendship since I started working with your company. As you know a couple of days ago we have [sic] discussed the possibility of me getting ahead and working on Saturdays in

the sales department. You were not only helpful but very encouraging and I truly appreciate this opportunity. I have always shown excellent customer service and would love to grow professionally in your firm.

It was demoralizing to have to experience this type of behavior and sexual harassment from one of our customers. Although initially my reaction was of fear and discomfort, now as days are passing by I feel angry, hurt and violated. I sincerely believe [the customer] should not be allowed near me, I wonder if he will assault me again or choose another female co-worker for his disgusting behavior. I am reconsidering my early decision and I will press charges against [the customer]. [I]t will be wrong on my part to condone his actions. I would like to discuss this matter with you personally so it is handled the right way without causing any repercussions for Joyce Honda and at the same time taking care of this incident in a just and fair way.

Please let me know when we can meet to discuss this matter.

The following morning, the vice president called her into a meeting with the general manager. The service manager was also present. Plaintiff testified she was surprised to see the managers as she had "confided in [the vice president] the negative feelings [she] had towards them in the prior meeting."

Plaintiff testified the general manager began by asking why she had changed her mind about pressing charges. She replied by saying that "other people were telling me that what happened to me was wrong, that I should press charges." She testified the general manager responded by "reprimanding" her, "saying I was

acting like immature, I guess, just because I was a young girl, I didn't know how to handle this, that it was inappropriate I was discussing this with anybody." Plaintiff testified his response made her angry, "because I was already upset with him to begin with, and so him being there already was a bad taste and so I — I got mad. I answered back that I was allowed to speak to anybody I wanted." She testified that the general manager "got upset" and left the meeting.

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Nicole Prager v. Joyce Honda, Inc., 146 A.3d 177, 447 N.J. Super. 124, 2016 N.J. Super. LEXIS 113 (N.J. Ct. App. 2016).

146 A.3d 177 (Nicole Prager v. Joyce Honda, Inc.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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