New York Life Insurance Company New York Life Insurance and Annuity Corporation and Michael Coffey v. Phillip M. Miller

Court of Appeals of Texas·Decided July 24, 2003·No. 03-02-00523-CV·Published

Opinion

TEXAS COURT OF APPEALS, THIRD DISTRICT, AT AUSTIN

NO. 03-02-00523-CV

New York Life Insurance Company; New York Life Insurance and Annuity Corporation and Michael Coffey, Appellants

v.

Phillip M. Miller, Appellee

FROM THE DISTRICT COURT OF TRAVIS COUNTY, 353RD JUDICIAL DISTRICT NO. GN100222, HONORABLE CHARLES F. CAMPBELL, JR., JUDGE PRESIDING

OPINION

This case involves a dispute between two life-insurance agents over a large commission. Michael Coffey, an agent of New York Life Insurance Company, was asked by financial advisors of the CEO of Mary Kay Cosmetics to help implement a complex set of estate- planning transactions that included a “split dollar conversion” of a $10 million New York Life term policy. This transaction generated a large commission for Coffey. Phillip Miller, another New York Life agent, was the permanent servicing agent on the policy. Both Miller and Coffey were obligated under their respective contracts with New York Life to follow the rules for client contact. Miller alleged that, although Coffey did eventually contact him about his work on the policy, Coffey violated the rules by failing to contact him as soon as he began to work on the conversion. Miller sued New York Life for breach of its contract with him and for negligent misrepresentation; he also

sued Coffey for tortious interference with Miller’s contracts with New York Life. The claims were submitted to a jury, which returned a verdict in Miller’s favor. The court rendered judgment on the verdict awarding Miller $38,236.67 on his contract claim and $100,000 on his negligent- misrepresentation claim, both against New York Life, and awarding him $38,236.68 in compensatory and punitive damages against Coffey. The trial court denied New York Life’s motions for judgment notwithstanding the verdict, new trial, and remittitur. On appeal, New York Life and Coffey challenge the legal and factual sufficiency of the evidence. We hold that the evidence is legally insufficient to support the findings that New York Life breached its contract with Miller and made a negligent misrepresentation, and the finding that Coffey intentionally interfered with Miller’s contract with New York Life. We reverse the trial court’s judgment and render judgment that Miller take nothing on his claims.

BACKGROUND

Miller as Agent and Successor Agent In 1997, Phillip Miller left a career in the non-profit sector to become a New York Life insurance agent. At that time, Miller signed the company’s standard agent’s contract. Albert Almanza was instrumental in recruiting Miller and became his mentor at New York Life. When Almanza retired in 1999, he made Miller his successor agent. This meant that Almanza turned over his “book of business”1 to Miller, and Miller became the servicing agent on all of the policies that

1 An agent’s “book of business” refers to the list of policyholders for whom he is the assigned servicing agent. It generally consists of policyholders who bought their policies from that agent.

Almanza had sold. As a part of this process, Miller signed a second contract, a successor-agent agreement.

The purpose of New York Life’s successor-agent program is to provide unbroken service to policyholders when an agent retires. Under the program, the commissions from policies in effect at the time of the succession continue to go to the original agent, while the successor agent receives certain renewal premiums as compensation for servicing the policies. The true value of being a successor agent, however, is the opportunity to establish relationships and make new sales to existing New York Life policyholders. Nothing in the successor-agent agreement gives the successor agent exclusive access to, or the exclusive right to sell New York Life products to, any policyholder.

Before he became Almanza’s successor agent, Miller’s book of business contained approximately 300 policyholders. Almanza’s book of business, compiled over an entire career, was much more extensive, numbering between 1500 and 1800 policyholders.2 Before approving the succession, New York Life required Miller to hire an administrative assistant and lease additional office space to ensure that he was able to meet his new policy-servicing obligations and take full advantage of his new opportunities to sell New York Life products.

2 Miller testified that before Almanza retired, the two of them “purged” some of the clients from Almanza’s book of business, and that after Miller succeeded Almanza, his book of business totaled approximately 1600 policyholders.

Richard Rogers’s Term-Life Policy Almanza’s book of business included a $10 million term-life policy3 written on Richard Rogers, the CEO of Mary Kay Cosmetics. Rogers’s estate-planning and insurance matters were handled by a team of financial advisors. Gary Stallard, an independent insurance broker, was the team member in charge of insurance matters. In the early 1990s, Rogers’s trustee purchased the New York Life term policy as a part of Rogers’s estate plan. Although Stallard can sell New York Life products himself as an independent broker, he instead placed the policy through Almanza and split the commission with him. Stallard testified that he did so at the insistence of Mary Kay’s treasurer, Walter Trapp, who was Almanza’s personal friend. Stallard also testified that Almanza never interacted with any of the other members of Rogers’s estate-planning team.

In early 2000, Stallard began to implement a complex set of transactions called “split-

dollar conversions” of Rogers’s life-insurance policies.4 He had been considering such transactions for several years, but the issue had never before reached “the front burner with the team.” Because of the extreme complexity of the planning, Stallard began looking for someone with “at least [his] level of expertise when it comes to split-dollar estate planning issues.” He testified that he was

3 The Policy was originally a $10 million straight term-life policy. In 1998, however, it was converted to a $10,000 whole-life policy with a $9,990,000 term rider.

4 The term-life policy at issue was one of several policies in Rogers’s estate plan, altogether totaling approximately $60 million in life-insurance coverage.

“mostly concerned about the New York Life [policy]” and wanted “help with the nuances of their product.” After asking around the Dallas insurance community, Stallard asked Michael Coffey with the Dallas office of New York Life to work with him on the project. Stallard first asked Coffey to work as a consultant for a fixed fee but eventually offered him a portion of the commissions.5 Although both Stallard and Coffey worked on converting all of Rogers’s insurance policies, they eventually decided that Coffey would take the New York Life commission of $191,183.38 and Stallard would keep the commissions on the other policies. The commission on the New York Life policy represented approximately twenty percent of the total commissions generated by the policy conversions.

Rules for Client Contact New York Life has rules of conduct for client contact that require an agent to determine whether another New York Life agent has an established client relationship before becoming involved with a prospective customer. If an agent discovers that a prospective customer has a pre-existing relationship with another New York Life agent, he is required to notify the other agent of the contact. If a dispute over a commission arises, the rules require the agents to submit the dispute to their respective managing partners and then to the agency standards officer for the Zone

5 Miller questioned this testimony in closing argument, citing to an earlier affidavit in which Stallard fails to mention any fee arrangement.

office;6 the rules additionally provide that the “[m]anaging partner or the Zone will have the authority to decide the assignment of commissions according to their business judgment.”

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New York Life Insurance Company New York Life Insurance and Annuity Corporation and Michael Coffey v. Phillip M. Miller, (Tex. Ct. App. 2003).

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