National Utilities, Inc. v. Pennsylvania Public Utility Commission

709 A.2d 972, 1998 Pa. Commw. LEXIS 160
CourtCommonwealth Court of Pennsylvania
DecidedMarch 13, 1998
StatusPublished
Cited by3 cases

This text of 709 A.2d 972 (National Utilities, Inc. v. Pennsylvania Public Utility Commission) is published on Counsel Stack Legal Research, covering Commonwealth Court of Pennsylvania primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
National Utilities, Inc. v. Pennsylvania Public Utility Commission, 709 A.2d 972, 1998 Pa. Commw. LEXIS 160 (Pa. Ct. App. 1998).

Opinion

PELLEGRINI, Judge.

National Utilities, Inc. (NUI) appeals an order of the Pennsylvania Public Utility Commission (PUC) adopting the recommended decision of the Administrative Law Judge (ALJ) and denying its request to raise water rates to increase its annual operating revenues.

NUI is a public utility certified by the PUC that owns and operates 20 water utilities with 28 separate water systems. On November 30, 1995, NUI filed Supplement No. 1 to its Tariff Water—Pa. P.U.C. No. 24 to produce an increased annual operating revenue of $448,191. for an average increase of 49% by raising residential customer rates. 1 The Office of Consumer Advocate (OCA) filed a formal complaint against the proposed increase as did numerous customers 2 and the PUC suspended NUI’s rate filing to investigate the fairness, reasonableness and justness of the proposed increase in rates. The ALJ consolidated the formal complaints with NUI’s rate case and hearings were held for disposition of the matter.

NUI offered the testimony of Joseph D. Bontrager (Bontrager), President of NUI and its subsidiary utilities, to explain NUI’s financial situation and the reason for its request to increase residential customer rates. Bontrager stated that in addition to NUI’s normal operating expenses, 3 NUI had 15 different loans from the Pennsylvania Infrastructure Investment Authority (Pennvest), nine of which were not current in payments because there were insufficient operating revenues to meet its operating expenses. He stated that NUI had to repay Pennvest $293,168. per year for these loans, and the rate increase would help it to remain current with its payments and also meet its other expenses. The Office of Trial Staff (OTS) for the PUC also testified regarding NUI’s financial status after receiving financial information from Management and Operation Audits concerning an audit it performed. OTS testified against a rate increase stating that NUI’s annual revenues could be adjusted upward to correct an understatement of NUI’s revenues for its Pocono and Moscow Water Systems and to reflect forecasted late payment penalty revenues. Similarly, downward adjustments could be made to decrease the amount of lost revenues. Regarding NUI’s expenses, OTS testified that many of NUI’s expenses were unnecessary and should be disallowed. 4

Bontrager, also certified as a water works operator, testified regarding the current condition of the 23 water systems owned by NUI. He stated that when they were originally purchased, many of the systems had unpermitted water sources, used an open reservoir and surface water as a source of *974 supply and were not maintained. However, after it purchased the systems and obtained permits from the Department of Environmental Protection, NUI eliminated the open reservoirs and surface water as a source of supply, developed deep wells as the new source of supplies and constructed enclosed water storage tanks. He further stated that necessary repairs and construction were made to the systems in the amount of $3.5 million over the last 11 years and all of them currently met the Primary and Secondary drinking water standards, as well as suitability standards for all household purposes.

Contrary to NUI’s testimony that the water it provided met suitability standards for drinking as well as household usage, 133 customers from 17 of the 23 water systems owned and serviced by NUI testified before the ALJ over a four-day period about the poor quality of water and/or inadequate service provided to them. Almost all of the customers testified that their water was unsuitable for drinking, cleaning or bathing because it came out of the spout dirty, rusty and smelly. They also testified that they had low-water pressure or frequent, if not daily, water outages when the water turned off without warning or explanation and they did not know when it would be restored. Further, they did not receive notification when there was a problem with the quality of the water and it had to be boiled until days after the problem began.

Based upon the abundance of customer testimony regarding the water service provided by NUI, the ALJ found that NUI’s rate increase request should be denied pursuant to Sections 526(a) and 1501 of the Public Utility Code (Code), 66 Pa.C.S. §§ 526 and 1501 5 for poor quality and quantity of water service. The ALJ provided the following explanation for her decision:

Based on the credible and probative customer, OTS, and OCA evidence summarized below, I conclude, and recommend the Commission also conclude, that NUI provides inadequate quality and quantity of water service within the meaning of sections 526 and 1501 of the Public Utility Code, 66 Pa.C.S. §§ 526 and 1501, because there has been a significant failure on the part of NUI to provide water that is fit for all household purposes such as the basic, domestic purposes of drinking, washing, bathing and cooking, [citations of PUC decisions omitted].
The credible and probative evidence provided by customer, OTS and OCA witnesses establishes that, persistently throughout NUI’s three divisions and their component water systems, customers have frequent water outages which last from several hours to several weeks, water with excessive lead levels, frequent periods of very low water pressure, dirty-looking water (brown or rusty), water with the odor of rotten eggs, water with an unpleasant taste, water with sediment including metal particles or grit, water with high chlorine content which causes skin irritations, water which produces a filmy residue, insufficient notices of the commencement and lifting of boil water advisories, frequent boil water advisories some of which have lasted for months, and highly corrosive water which necessitates frequent replacement of household appliances such as hot water heaters.
Moreover, the credible and probative evidence of customer, OTS, and OCA witnesses establishes that NUI regularly violates local municipal ordinances on street *975 excavations, fails to make proper repairs to public streets and customers’ properties after fixing water main breaks, has failed to cap wells or properly close pipes to prevent contamination from debris, has not installed meters for all customers in water systems not exempted by the Commission from the universal metering requirement, and has never read meters installed in some locations. Furthermore, the credible and probative evidence provided by public input witnesses establishes that NUI provides slow and unsatisfactory responses to customer water service complaints including failing to report water test results to customers despite repeated requests for same and delaying several days or months before investigating or repairing water main leaks reported by customers. Finally, the credible and probative evidence provided by NUI customers establishes that NUI has failed to provide adequate service to its customers in the Scenic Knolls and Heidelberg Heights Water Systems by failing to pay its electric bills, thus putting itself at risk of loss of electric service and correspondingly placing its customers at risk of loss of water service.

(ALJ decision at pp.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Emporium Water Co. v. Pennsylvania Public Utility Commission
955 A.2d 456 (Commonwealth Court of Pennsylvania, 2008)
In Re Citizens Utilities Co.
769 A.2d 19 (Supreme Court of Vermont, 2000)

Cite This Page — Counsel Stack

Bluebook (online)
709 A.2d 972, 1998 Pa. Commw. LEXIS 160, Counsel Stack Legal Research, https://law.counselstack.com/opinion/national-utilities-inc-v-pennsylvania-public-utility-commission-pacommwct-1998.