National Plan Administrators, Inc. and CRS Marketing Agency, Inc. v. National Health Insurance Company

CourtCourt of Appeals of Texas
DecidedSeptember 10, 2004
Docket03-03-00306-CV
StatusPublished

This text of National Plan Administrators, Inc. and CRS Marketing Agency, Inc. v. National Health Insurance Company (National Plan Administrators, Inc. and CRS Marketing Agency, Inc. v. National Health Insurance Company) is published on Counsel Stack Legal Research, covering Court of Appeals of Texas primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
National Plan Administrators, Inc. and CRS Marketing Agency, Inc. v. National Health Insurance Company, (Tex. Ct. App. 2004).

Opinion

TEXAS COURT OF APPEALS, THIRD DISTRICT, AT AUSTIN

444444444444444 NO. 03-03-00306-CV 444444444444444

National Plan Administrators, Inc. and CRS Marketing Agency, Inc., Appellants

v.

National Health Insurance Company, Appellee

44444444444444444444444444444444444444444444444444444444444444444 FROM THE DISTRICT COURT OF TRAVIS COUNTY, 53RD JUDICIAL DISTRICT NO. GN101679, HONORABLE PATRICK O. KEEL, JUDGE PRESIDING 44444444444444444444444444444444444444444444444444444444444444444

OPINION

In this case, we must consider the nature of the relationships among an underwriter,

a marketing agency, and a third-party administrator in the insurance industry. The trial court

determined that the third-party administrator owed the underwriter a fiduciary duty, and a jury

assessed damages. In addition, the jury determined that the marketing agent and the third-party

administrator operated as a single-business enterprise and so the court assessed all damages,

including exemplary damages based on a finding of malice, jointly and severally against the

administrator and the marketing agent. For the reasons stated below, we affirm the judgment of the

trial court. BACKGROUND

Appellee National Health Insurance Company (“National Health”) is a health and

accident insurance underwriter, issuing individual policies primarily to self-insured individuals,

small groups, and families. It contracted with agents, called “captured agents,” who are obligated

by contract to sell only National Health policies. Appellant CRS Marketing Agency (“CRS”) is an

insurance agency that focuses on marketing supplemental insurance products purchased through

payroll deductions from public sector employees and is owned entirely by Clyde Sommerlatte. It

earns commissions on policies sold, which generally include a large commission for the first year

or two of the policy with decreasing commissions on subsequent renewals.

In the 1970s, insurance companies began contracting with other business entities,

called “third-party administrators,” to perform administrative functions for their insurance policies,

such as managing sales of policies, providing administration services for policyholders, servicing

claims, providing accounting and other administrative functions for group and individual insurance

policies, collecting premiums, and collecting and storing information about insured parties. This

arrangement allowed insurance underwriters to focus on risk allocation while outsourcing their

marketing and administrative functions. In 1987, Texas began to regulate third-party administrators,

and the legislature passed the current regulatory statute in 1989. See Tex. Ins. Code Ann. art. 21.07-

6 (West Supp. 2004); see also Act of July 20, 1987, 70th Leg., 2nd C.S., ch. 76, § 1, 1987, Tex. Gen.

Laws 238, 238-49. Third-party administrators charge fees for their services as the source of their

profits. Appellant National Plan Administrators is a third-party administrator and is owned entirely

by CRS. National Plan Administrators provides its services to CRS and to other insurance carriers

as well.

2 Another major change in the insurance industry occurred in the mid-1980s when

Congress authorized employers to establish “cafeteria plans.” See 26 U.S.C.A. § 125 (West Supp.

2004). Under a cafeteria plan, an employee may request an employer to reduce an employee’s wages

by a certain amount in exchange for the employer purchasing insurance on behalf of the employee

or for reimbursing the employee for medical or child-care expenses. See id. § 125(d). These

deductions are made before taxes are deducted from the employee’s pay. See id. § 125(a). The

employer also receives a benefit by being allowed to deduct these expenditures from its federal taxes

as business expenses. See id. § 3121(a)(5)(G). Selling an insurance product through a cafeteria plan

requires the employer who sponsors the plan to agree to include a particular insurance product in the

plan. During the 1980s and 1990s, CRS developed a series of supplemental health insurance

products, described as “Cancer and Dread Disease Policies,” that were underwritten by American

Heritage Life Insurance Company (“American Heritage”). It sold some of these policies to

individual employees through cafeteria plans.

Before 1995, CRS decided to move some of its “book of business”1 from American

Heritage to another carrier. Thus, Sommerlatte entered into negotiations with National Health

concerning CRS insurance products. According to his proposal, National Health would provide

underwriting of the policies while National Plan Administrators would perform all administrative

functions pertaining to licensing, commissions, policy underwriting, claims, customer service, and

1 “Book of business” is a term used in the insurance industry to refer to a group of policies that are linked by a particular agent, company, or type of policy. See New York Life Ins. Co. v. Miller, 114 S.W.3d 114, 117 (Tex. App.—Austin 2003, no pet.). Some insureds in a book of business will submit claims but others will not. Risk is shared over the book of business so that there is enough income from premiums on the policies as a whole to cover claims as they arise from any individual policy.

3 other functions. National Plan Administrators would also conduct the marketing of the products,

using its pre-existing relationships with employers to introduce these new products. Thus, it would

act as an extension of National Health, performing many of the duties and responsibilities that

National Health, as an insurer, would normally retain for itself.2 Within its role, it would also hold

proprietary information that belonged to National Health.

According to G. Scott Smith, former president of National Health, discussions

concerning this relationship focused on creating a “request for proposal” process for generating

business. In a request for proposal, a marketing entity, such as CRS, would approach an employer

and obtain approval to add the company’s name to the list of authorized providers under the cafeteria

plan. Then, during the enrollment period for the plan, it would submit a proposal and take

applications from individual employees who decided to apply for the insurance product.

National Plan Administrators submitted a proposed contract to National Health in

April 1995, and National Plan Administrators and National Health signed two documents that

year—an “Administrative, Compensation and Claim Service Agreement” and a “Sharing

Agreement.”3 In those documents, National Plan Administrators created a profit-sharing

arrangement with National Health. National Health would underwrite catastrophic illness (Cancer

and Dread Disease policies) and National Plan Administrators would administer the policies and

service the claims according to policy standards and procedures provided by National Health.

2 CRS was not mentioned in this proposal. Other letters sent from Sommerlatte to National Health at that time bore the CRS letterhead and spoke in particular about CRS’s role as marketing agent. 3 Smith signed the writings on behalf of National Health. Sommerlatte signed them for National Plan Administrators. CRS is not named as a party in either writing.

4 National Plan Administrators would also “solicit eligible persons for enrollment or application for

coverage, . . . draft, print, and distribute descriptive brochures and other promotional materials.”

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