NATIONAL EMERGENCY MEDICAL SERVICES, INC. v. CAROLINE SMITH

CourtCourt of Appeals of Georgia
DecidedJune 7, 2023
DocketA23A0291
StatusPublished

This text of NATIONAL EMERGENCY MEDICAL SERVICES, INC. v. CAROLINE SMITH (NATIONAL EMERGENCY MEDICAL SERVICES, INC. v. CAROLINE SMITH) is published on Counsel Stack Legal Research, covering Court of Appeals of Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
NATIONAL EMERGENCY MEDICAL SERVICES, INC. v. CAROLINE SMITH, (Ga. Ct. App. 2023).

Opinion

SECOND DIVISION MILLER, P. J., MERCIER and HODGES, JJ.

NOTICE: Motions for reconsideration must be physically received in our clerk’s office within ten days of the date of decision to be deemed timely filed. https://www.gaappeals.us/rules

June 7, 2023

In the Court of Appeals of Georgia A23A0291. NATIONAL EMERGENCY MEDICAL SERVICES, INC. d/b/a NATIONAL EMS v. SMITH, et al. A23A0469. SMITH, et al. v. NATIONAL EMERGENCY MEDICAL SERVICES, INC.

HODGES, Judge.

These appeals arise in a negligence action filed against National Emergency

Medical Services, Inc. (“National EMS”), by the estate administrator and the husband

of Hannah Smith (collectively, “Smith’s Estate” or “the estate”).1 Smith died of a drug

overdose in 2019 after her boyfriend made a 911 call to which National EMS

responded. In Case No. A23A0291, we granted National EMS’s application for

interlocutory review of a trial court order that denies its motion to exclude testimony

1 Caroline Smith is the estate administrator; the decedent’s husband is Marcus Wallis. from one of the estate’s expert witnesses, and which also denies, in part, National

EMS’s motion for summary judgment on the estate’s negligence claims. In Case No.

A23A0469, Smith’s Estate cross-appeals from the partial grant of National EMS’s

motion for summary judgment on the issues of punitive damages and attorney fees.

The cases are consolidated for our review. For the reasons that follow, we reverse in

Case No. A23A0291 and affirm in Case No. A23A0469.

Summary judgment is proper when there is no genuine issue of material fact and the movant is entitled to judgment as a matter of law. OCGA § 9-11-56 (c). To obtain summary judgment, a defendant need not produce any evidence, but must only point to an absence of evidence supporting at least one essential element of the plaintiff’s claim. Our review of a grant of summary judgment is de novo, and we view the evidence and all reasonable inferences drawn from it in the light most favorable to the nonmovant.

(Citations omitted.) Herron v. Hollis, 248 Ga. App. 194, 194-195 (546 SE2d 17)

(2001).

If a defendant who moves for summary judgment can point out by reference to the affidavits, depositions, and other evidence of record that there is no evidence sufficient to create a jury issue with respect to at least one essential element of the plaintiff’s case, viewing all evidence and reasonable inferences therefrom in a light most favorable to the nonmoving party, without the necessity of weighing the evidence or

2 determining the credibility of the witnesses, such defendant is entitled to summary judgment unless the plaintiff can come forward with specific evidence giving rise to a triable issue.

(Citation omitted.) Padgett v. Baxley and Appling County Hosp. Authority, 321 Ga.

App. 66, 69-70 (1) (741 SE2d 193) (2013).

At 3:38 a.m. on April 19, 2019, Athens-Clarke County Police Dispatch (“Police

Dispatch”) transferred a 911 call to National EMS dispatcher Ollie Bazemore. Police

Dispatch remained on the line while the caller told Bazemore that his girlfriend was

“dying in [his] bed” and “needs help.” Then the call disconnected. The caller did not

reveal the type or cause of the emergency, so Bazemore characterized it as an

“unknown problem.” Bazemore called the number back, but the call went to

voicemail. Because the caller had stated that he did not know his location or address,

Police Dispatch used GPS from the call to determine an address and told Bazemore

that police were on the way.

Bazemore dispatched National EMS paramedic Josh Willard and emergency

medical technician Jacob Hester.

Willard deposed that at the time of dispatch, “there was no confirmed address, there

was no confirmed patient, or patient information . . . [a]nd there was no contact with

3 the caller.” Willard, Hester, and the police arrived at the scene around the same time,

3:52 a.m. Officer Jonathan Surine of the Athens-Clarke County Police Department

came to the window of Willard and Hester’s vehicle, which was stopped on the street

at the bottom of the steep driveway leading up to the house, and said, “[W]e have

history at this address. There’s a lawyer that lives here that is very anti-public safety.

So you need to stage here, we’ll go up and figure out if something’s going on, and

we’ll let you know.” Willard deposed that he “took that as an order of you are to

stage[,]” and that he typically follows police orders like this, which to him meant,

“that you stay away from the scene at a safe distance . . . you don’t approach the

active scene until cleared to do so by law enforcement.”

After telling National EMS to stage at the bottom of the driveway, Surine

walked up the steep hill to the house. He deposed that he did not expect the EMS

team to walk up the driveway and knock on the doors of the home themselves. He had

firsthand knowledge of where in the house Smith lived because he had been there

before, responding to a call about her. She was flagged by Police Dispatch records as

a “10-96,” meaning she had a “mental health flag.” During that prior call, Smith had

told Surine “not to bang [on the door] real hard if we ever came back out again . . .

4 or be loud, because . . . the rest of the house was where her father lived. And she said

that he might get irritated.”

Surine went to Smith’s door at the back of the house and, over the course of

several minutes, knocked five different times and stated, “Hannah, it’s the Clarke

County Police Department.” Another police officer joined him partway through this

process. Surine did not knock at the front door or carport side door. Surine’s attempts

to reach Smith were recorded on his body camera. He twice asked Police Dispatch to

try to make phone contact and also shone his flashlight through a window, but further

calls to the number got no response. He deposed that he did not observe any “exigent

circumstance that would lead me to believe that somebody may have been in danger”

to justify a forced entry.

After the second failed attempt at reaching the 911 caller by phone, Surine

reported the incident as a “Status 2” – meaning an “unfounded complaint.” He told

Police Dispatch that he would “10-22” the National EMS team, meaning “quit/cancel,

go back in service.” He then began walking back down the driveway, where he met

Willard, who had walked about two thirds of the way up the driveway to see what

was causing the delay. The body camera recording shows Surine telling Willard,

“Doesn’t want to come to the door, so, let’s get out of here.” The recording ends at

5 this point. As Surine recalled in his deposition, “I told them that they could 10-22,

which means go back, like disregard, cancel.”

Willard deposed that the National EMS dispatcher told the crew that Police

Dispatch “advised we could cancel” and that he told his dispatcher that the police

officer on the scene also had given them a “verbal cancellation.” Bazemore, the

National EMS dispatcher, deposed that “when police say[] cancel, they, you know,

did what they’re supposed to do and we don’t override PD[,]” and that while either

an EMT or law enforcement may cancel a call, “if law enforcement is dispatched, it

would be law enforcement.” “We had to be told [by the 911 police dispatcher] to

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