Montell v. Diversified Clinical Services Inc.

969 F. Supp. 2d 798, 2013 WL 4521014, 2013 U.S. Dist. LEXIS 120598
CourtDistrict Court, E.D. Kentucky
DecidedAugust 26, 2013
DocketCivil Action No. 3:12-36-DCR
StatusPublished
Cited by4 cases

This text of 969 F. Supp. 2d 798 (Montell v. Diversified Clinical Services Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Kentucky primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Montell v. Diversified Clinical Services Inc., 969 F. Supp. 2d 798, 2013 WL 4521014, 2013 U.S. Dist. LEXIS 120598 (E.D. Ky. 2013).

Opinion

MEMORANDUM OPINION AND ORDER

DANNY C. REEVES, District Judge.

This matter is pending for consideration of Defendants Diversified Clinical Services, Ine.’s (“DCS”), and Austin Day’s Motion for Summary Judgment and Motion for Sanctions. [Record Nos. 36, 43] The defendants contend that there are no genuine issues of material fact and that they are entitled to judgment as a matter of law. [Record No. 36] Additionally, they seek sanctions against Plaintiff Marla Montell and her counsel for filing and maintaining the Complaint which they assert is frivolous. [Record No. 43] For the reasons discussed below, the Court will grant the defendants’ motion for summary judgment but deny their motion for sanctions.

I.

This retaliation case arises out of Plaintiff Marla Montell’s employment with DCS which began November 30, 2009, and ended May 23, 2011. Montell alleges that she was sexually harassed by her supervisor Austin Day throughout her employment and that, following her report of Day’s conduct to the DCS Human Resource (“HR”) department, she was retaliated against and constructively discharged. The defendants deny these allegations and contend that Montell willfully resigned from her position.

DCS operates comprehensive outpatient wound care treatment centers for numerous hospitals throughout the United States. It contracts with medical facilities, [802]*802such as the Frankfort Regional Medical Center (“FRMC”), to manage the operations of outpatient clinics. DCS provides a variety of treatment options to patients such as hyperbaric oxygen (“HBO”) therapy. The company derives its income primarily from HBO therapy treatments and from patient visits, also known as “wound care revenue.” In 2009, DCS began operating FRMC’s wound care center. Mon-tell served as the Program Director for the wound care center at FRMC. A Program Director employed by DCS is located at each of DCS’s facilities to manage the facility operations. Each is responsible for managing the day-to-day operations of the center and for the growth of the center by encouraging new patients and doctors to use the facility.

At times relevant to this matter, Day was employed by DCS as an Area Vice President (“AVP”). During Montell’s tenure, Day supervised a geographical area which included Kentucky and all or portions of five other states. Day was responsible for oversight of the Program Director at FRMC and the 18 other medical facilities within his territory. Although Montell reported to and was supervised by Day during her employment with DCS, Day did not have any day-to-day responsibilities at FRMC and was only present at the facility periodically. Day worked primarily from his home in West Virginia and traveled to the different medical facilities he supervised.1

Montell’s specific duties as FRMC’s Program Director included supervising employees, conducting community education, reporting charges to Medicare, ensuring that reimbursements were handled properly, attending management meetings with hospital representatives, and meeting regularly with the FRMC hospital liaison. [Record No. 29, p. 17]2 Each of DCS’s Program Directors is required to meet certain profit goals for the wound care center he or she oversees. [Record No. 29, p. 17] These profit goals are set by DCS and are generally based upon the profit points for the same time period from the prior year for that wound care center. [Id., p. 19] To assist a Program Director in achieving these goals, DCS requires that he or she attend and participate in quarterly meetings, referred to as “DASH meetings.” [Id., pp. 19-20] During these meetings, Program Directors present reports concerning the centers they supervise. More specifically, these reports include goals, attainment levels, and perceived opportunities for improvement of the centers.3 [Id., pp. 20-21] DCS Program Directors attend these meetings, along with other DCS employees, including AVPs, Regional Directors of Clinical Operations, Reimbursement Managers, and other members of the DCS executive management team. [Id.; Record No. 28, p. 26]

Day testified that it became clear to him during the Fall of 2010 that Montell and her center at FRMC were not meeting expectations. Revenue generated by the center was declining due to the lack of patients receiving treatment. Other con[803]*803cerns were raised regarding physician coverage and staffing. [Record No. 28, pp. 25-26] Additionally, Montell failed to meet her performance goals for the beginning of 2010. [Record No. 29, p. 49; Record No. 34-4, pp. 13-14] Montell’s performance issues became even more apparent during the October 2010 DASH meeting. According to Day, Montell’s presentation during the meeting demonstrated a “[c]omplete lack of understanding of what was driving the business, what was behind it, and the root cause of her issues or problems and how to solve them.” [Record No. 28, p. 25] Other DCS employees in attendance, including Program Director Belinda Blair and Day’s supervisor, Senior Vice President of Operations (“SVP”) Michael Tanner, shared Day’s sentiment regarding the lack of quality of Montell’s presentation as well as her perceived failure to understand certain key concepts of the business. [See Record No. 30, pp. 8, 10-11; Record No. 33, pp. 24-25.] Montell acknowledged that she did not do a good job with her presentation. [Record No. 29, pp. 22, 34]

On November 9, 2010, Day placed Mon-tell on a Performance Improvement Plan (“PIP”). This plan identified Montell’s deficiencies regarding Medicare and Medicaid reimbursement issues for FRMC and her lack of understanding of the data contained in DCS’s operational reports for the facility. Montell ultimately agreed that she needed to demonstrate a better understanding of these issues. [Id., p. 29] However, despite being placed on a PIP and other occasions of counseling by Day, Montell failed to meet profit goals for the fourth quarter of 2010. Within a month of the first quarter of 2011, Day notified Montell that the financial statistics for the center were again unsatisfactory. [Id,.; Record No. 34-3, p. 47]

In addition to these financial issues, problems continued regarding properly coding reimbursement charges. By February 28, 2011, these coding issues at FRMC escalated to the point that FRMC’s CFO hosted a conference call with the plaintiff and other FRMC and DCS executives to express the hospital’s concerns with the continued improper coding of Medicare reimbursement charges. [Record No. 29, p. 30] Montell acknowledged that it was her responsibility to make sure that charges were being properly coded, and responded that she was doing the very best she could do. [Id., pp. 31-32]

Following FRMC’s complaint, on March 7, 2011, Montell received a Documented Counseling and Development Plan, indicating that the issues with improper coding were an ongoing problem that had been addressed previously with the plaintiff.4 Day reiterated Montell’s responsibilities concerning these issues and the importance of correcting these problems because they are considered contract compliance issues that can lead to DCS losing FRMC as a client. [Record No. 34-3, pp. 57-64; Record No. 30, pp. 29-30] Although Mon-tell offered a number of excuses, she ultimately took responsibility for the deficiencies. [Record No. 29, p. 34]

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Bluebook (online)
969 F. Supp. 2d 798, 2013 WL 4521014, 2013 U.S. Dist. LEXIS 120598, Counsel Stack Legal Research, https://law.counselstack.com/opinion/montell-v-diversified-clinical-services-inc-kyed-2013.