Molinari v. Financial Asset Management Systems, Inc.

CourtDistrict Court, N.D. Illinois
DecidedJuly 29, 2020
Docket1:18-cv-01526
StatusUnknown

This text of Molinari v. Financial Asset Management Systems, Inc. (Molinari v. Financial Asset Management Systems, Inc.) is published on Counsel Stack Legal Research, covering District Court, N.D. Illinois primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Molinari v. Financial Asset Management Systems, Inc., (N.D. Ill. 2020).

Opinion

UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF ILLINOIS EASTERN DIVISION

RICHARD MOLINARI, individually and ) on behalf of a class of similarly situated ) individuals, ) ) Plaintiff, ) ) No. 18 C 1526 v. ) ) Judge Sara L. Ellis FINANCIAL ASSET MANAGEMENT ) SYSTEMS, INC., ) ) Defendant. )

OPINION AND ORDER Defendant Financial Asset Management Systems, Inc. (“FAMS”) obtained Plaintiff Richard Molinari’s cellular telephone number from LexisNexis, a company that identifies and collects individuals’ telephone numbers through a process known as “skip tracing.” FAMS then used a system called LiveVox HCI to call Molinari’s cellular telephone number more than 100 times. FAMS also used a third-party vendor, VoApps, Inc. (“VoApps”), to deliver several direct-to-voicemail messages to the same number. Molinari contends that these actions, which FAMS undertook in an effort to collect on a student loan debt allegedly owed by Molinari’s wife, violated the Telephone Consumer Protection Act (“TCPA”), 47 U.S.C. § 227 et seq.; the Fair Debt Collection Practices Act (“FDCPA”), 15 U.S.C. § 1692 et seq.; and the Illinois Consumer Fraud and Deceptive Business Practices Act (“ICFA”), 815 Ill. Comp. Stat. 505/1 et seq. Molinari now moves to certify three classes under Federal Rule of Civil Procedure 23(b)(3). Because Molinari has not demonstrated that these proposed classes satisfy Rule 23’s numerosity requirement, the Court denies Molinari’s motion for class certification without prejudice.1 BACKGROUND FAMS is a debt collection agency. Gustin v. Allied Interstate LLC, No. 2:11-cv-03795-

JEO, 2014 WL 1923735, at *1 (N.D. Ala. May 13, 2014). As part of its debt collection efforts, FAMS contacts debtors to explain the status of the debt and the debtor’s options. Although FAMS’ clients may provide FAMS with the debtors’ phone numbers, this information is not always accurate and up-to-date, especially for student loan debts. So FAMS uses a third party, LexisNexis, to obtain potentially updated telephone numbers for debtors it is trying to reach. The process (simplified for purposes of this opinion) is as follows. FAMS sends a batch of debtors’ demographic information to LexisNexis. Based on this information, LexisNexis identifies and collects telephone numbers for these debtors by “skip tracing,” which is generally a process “whereby companies search credit histories and other public databases to obtain contact information for debtors listed on loan applications.” Snyder v. Ocwen Loan Servicing,

LLC, 258 F. Supp. 3d 893, 898 (N.D. Ill. 2017). LexisNexis then sells the telephone numbers to FAMS. LexisNexis categorizes a skip-traced phone number into one of two tiers based on its “confidence” that the number is the identified debtor’s phone number, with Tier 1 indicating a higher level of confidence than Tier 2. FAMS can determine whether it obtained a phone number via skip trace based on whether its records designate the number as “Tier 1” or “Tier 2.” FAMS believes that the Tier 1 and Tier 2 phone numbers it purchases from LexisNexis correspond to the debtors it wants to contact. Nonetheless, the system is not perfect: while speaking to the user of a phone number obtained from LexisNexis, an FAMS employee may

1 Molinari also filed a motion for leave to cite two additional cases to support his class certification motion, which FAMS does not oppose. The Court grants this motion. discover that the user is not the debtor he or she is trying to reach. In this case, FAMS requires the employee on the call to designate or otherwise document the phone number as a “bad” number. When FAMS determines that a phone number is “bad,” it redacts the first six digits of the phone number. This signals to someone who subsequently views the number that the number

should not be used, and it ensures that FAMS’ system does not reload the number again if the same number is later obtained from LexisNexis. FAMS contacts the phone numbers it receives from LexisNexis in two ways that are relevant here. First, FAMS uses a dialing system named LiveVox HCI to call the phone number. Second, FAMS contracts with VoApps for a service called DirectDROP Voicemail (“DDVM”), whereby VoApps delivers pre-recorded messages that terminate directly to a recipient’s mobile voicemail service. VoApps’ DDVM technology is intended to “drop” a pre-recorded message directly into a targeted individual’s voicemail platform without “dialing the target’s cell phone number or otherwise causing her handheld device to ring.”2 Gurzi v. Penn Credit Corp., --- F. Supp. 3d ----, 2020 WL 1501893, at *1 (M.D. Fla. Mar. 30, 2020). Although the targeted

individual “receive[s] a message-waiting notification as though she received a normal voicemail,” VoApps delivers the message to the “target’s cellular device without directly using the cellular network.” Id.; see also Saunders v. Dyck O’Neal, Inc., 319 F. Supp. 3d 907, 909 (W.D. Mich. 2018) (describing VoApps’ DDVM technology). In March 2017, Navient placed a student loan debt for collection with FAMS. The debt belonged to Nicolette Campbell, which is the maiden name of Molinari’s wife. LexisNexis performed a skip trace on “Nicolette E. Campbell” and identified a phone number ending in 8132 (the “8132 Number”) as Campbell’s number. FAMS obtained the 8132 Number (which

2 At his deposition, Molinari testified that receiving VoApps’ DDVM messages caused his phone to ring once before the message showed up in his voicemail box. Whether Molinari’s phone rang or not upon receipt of a DDVM message is immaterial to the Court’s analysis of Molinari’s class certification motion. LexisNexis had designated as “Tier 1”) from LexisNexis, believing it to be Campbell’s phone number. On November 16, 2017, FAMS used the LiveVox HCI system to call the 8132 Number in an effort to collect payment from Campbell on her debt. The same day, VoApps sent a pre-

recorded message using its DDVM technology to the 8132 Number’s voicemail box. The message stated: Hello this is FAMS, a debt collector, this is an attempt to collect a debt. Our records indicate that we have not yet received one or more payments necessary to continue the reduced interest program. We are happy to assist with any questions you may have in this process. Please call us at 866-330-2703. Again that number is 866-330-2703. Thank you.

Doc. 57-5 at 3–4; Doc. 68-4 at 16–17. Over the next two-plus months, FAMS called the 8132 Number 100 more times using the LiveVox HCI system. Meanwhile, VoApps continued to “drop” pre-recorded messages to the 8132 Number’s voicemail box. On November 24 and December 4, 2017, VoApps sent the following message to the 8132 Number’s voicemail box: “Hello this is FAMS, a debt collector, this is an attempt to collect a debt. Please call us at 866- 330-2703. Again that number is 866-330-2703. Thank you.” Doc. 57-5 at 4; Doc. 68-4 at 21, 25–26. VoApps sent approximately seven other pre-recorded voicemail messages to the 8132 Number’s voicemail box, but the record does not show the content of these messages or the dates they were sent. The 8132 Number, however, is not Campbell’s telephone number; it is the cellular telephone number of Campbell’s husband, Molinari, who does not owe a debt to Navient. Molinari testified that FAMS’ calls and messages caused him to experience headaches, chest pains, anxiety, and marital problems; disrupted his daily life by distracting him while working, driving, and sleeping; and invaded his privacy. On or around February 6, 2018, Molinari spoke with a FAMS employee over the phone and told the employee to stop calling him.

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