Michael Miller v. Ggnsc Atlanta, LLC

CourtCourt of Appeals of Georgia
DecidedJuly 16, 2013
DocketA13A0061
StatusPublished

This text of Michael Miller v. Ggnsc Atlanta, LLC (Michael Miller v. Ggnsc Atlanta, LLC) is published on Counsel Stack Legal Research, covering Court of Appeals of Georgia primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Michael Miller v. Ggnsc Atlanta, LLC, (Ga. Ct. App. 2013).

Opinion

FIRST DIVISION PHIPPS, C. J., ELLINGTON, P. J., and BRANCH, J.

NOTICE: Motions for reconsideration must be physically received in our clerk’s office within ten days of the date of decision to be deemed timely filed. http://www.gaappeals.us/rules/

July 16, 2013

In the Court of Appeals of Georgia A13A0061. MILLER v. GGNSC ATLANTA, LLC. A13A0062. GGNSC ATLANTA, LLC v. MILLER.

B RANCH, Judge.

These cross appeals require us to determine the enforceability of a consumer

arbitration agreement that was executed as part of a nursing home admissions process.

Specifically, we must decide whether the unavailability of the selected arbitral forum

(in this case, the National Arbitration Association or “NAF”) renders the agreement

impossible to enforce and therefore void. For the reasons explained herein, we answer

that question in the affirmative. We therefore vacate the order of the trial court in Case

No. A13A0061 which, although it denied the motion of the defendant/appellee to

dismiss, compel arbitration, and stay discovery, nevertheless found that the arbitration agreement was enforceable. We remand Case No. A13A0061 for proceedings

consistent with this opinion. We dismiss as moot the appeal in Case No. A13A0062.

The facts relevant to this appeal are undisputed. In January, 2010, Michael

Miller was admitted to Golden Living Center-Northside (“GLC-Northside”),1 a

nursing home and convalescent center located in Atlanta. At the time of his admission

to GLC-Northside, Miller executed a number of forms contained in the Golden Living

“admissions packet.” One of those forms was a “Resident and Facility Arbitration

Agreement.” The Arbitration Agreement provides, in relevant part:

It is understood and agreed by Facility and Resident that any and all claims, disputes, and controversies (hereinafter collectively referred to as a “claim” or collectively as “claims”) arising out of, or in connection with, or relating in any way to the Admission Agreement or any service or health care provided by the Facility to the Resident shall be resolved exclusively by binding arbitration to be conducted at a place agreed upon by the Parties, or in the absence of such an agreement, at the Facility,2 in accordance with the National Arbitration Forum Code of Procedure, which is hereby incorporated into this Agreement, and not by lawsuit or

1 GLC-Northside is operated by GGNSC Atlanta, LLC, the named defendant/appellee in Case No. A13A0061 and the cross-appellant in Case No. A13A0062. 2 The “Facility” is GLC-Northside.

2 resort to court process. This agreement shall be governed by and interpreted under the Federal Arbitration Act, U.S.C. Sections 1-16.

...

In the event a court having jurisdiction finds any portion of this agreement unenforceable, that portion shall not be effective and the remainder of the agreement shall remain effective.

It is the intention of the parties to this Arbitration Agreement that it shall inure to the benefit of and bind the parties, their successors, and assigns, including without limitation . . . all persons whose claim is derived through or on behalf of the Resident, including any . . . child, guardian, executor, legal representative, administrator, or heir of the Resident. The parties further intend that this agreement is to survive the lives or existence of the parties hereto.

(Emphasis supplied.) 3

Rule 1 (A) of the NAF Code of Procedure in effect at the time the respective

arbitration agreements were executed provides, in relevant part:

3 Footnote 1 of the arbitration agreement states that “[i]nformation about the National Arbitration Forum including a complete copy of the Code of Procedure, can be obtained from the Forum,” and it provides the telephone and fax numbers for the NAF, as well as the address for the NAF website.

3 Parties who contract for or agree to arbitration provided by the [NAF] or this Code of Procedure agree that this Code governs their arbitration proceedings, unless the Parties agree to other procedures. This Code shall be deemed incorporated by reference into every Arbitration Agreement[] which refers to the National Arbitration Forum . . . or this Code of Procedure, unless the Parties agree otherwise. This Code shall be administered only by the National Arbitration Forum or by any entity or individual providing administrative services by agreement with the National Arbitration Forum.

(Emphasis supplied.)

The NAF is headquartered in Minneapolis, Minnesota. In July 2009, the

Minnesota Attorney General filed a complaint against the NAF and related entities

alleging violations of the Minnesota Prevention of Consumer Fraud Act (Minn. Stat.

§ 325F.69), the Minnesota Uniform Deceptive Trade Practices Act (Minn. Stat. §

325D.44), and the Minnesota False Statements in Advertising Act (Minn. Stat. §

325F.67).4 The complaint sought civil penalties as well as an injunction barring the

NAF from engaging in those practices of the organization that allegedly violated the

4 The complaint alleged, among other things, that NAF was affiliated with a New York hedge fund that was owned by one of the country’s major debt collection enterprises; that the Forum marketed its arbitration services to consumer creditors, such as credit card companies and auto finance agencies, as a “collections tool”; and that in marketing its services, NAF made a number of misrepresentations, failing to show that it was aligned with creditors against consumers.

4 relevant statutes. On July 17, 2009, the parties entered into a consent judgment under

which the NAF agreed that it would not administer, process, or “[i]n any manner

participate in” any consumer arbitration5 filed on or after July 24, 2009.6

In April 2011, Miller filed suit in the State Court of Fulton County against

GLC-Northside and related entities.7 Relying on the Arbitration Agreement, Golden

Living filed a motion to dismiss, to compel arbitration, and to stay discovery. Miller

opposed the motion, arguing that the designation of the NAF as the arbitral forum was

an integral term of the Arbitration Agreement, and that the unavailability of either the

NAF or its Code of Procedure rendered the contract impossible to enforce and

therefore void. He further argued that the Arbitration Agreement should not be

5 The NAF Code of Procedure defines “consumer” to include any individual whose claim against a business or entity arises “[f]rom a transaction or event involving any aspect of healthcare.” The parties do not dispute that under the terms of the Arbitration Agreement, the current actions would be considered consumer arbitrations. 6 We note that Golden Living provided Miller the arbitration agreement at issue for his signature almost six months after the NAF had entered into the consent order agreeing not to conduct any consumer arbitrations. 7 Miller’s complaint asserts claims for professional negligence, violations of the Georgia Bill of Rights for residents of long term care facilities, negligence per se (based on violations of state and federal Medicare regulations), negligence, failure to provide sufficient and proper staffing, and punitive damages.

5 enforced because it is substantively and procedurally unconscionable. Finally, Miller

asserted that he was legally incompetent to execute the Arbitration Agreement,

because at the time of his admission to GLC-Northside he had just undergone two

major surgeries, was in significant pain, and was under the influence of narcotic pain

killers.

The trial court found that the Agreement was not impossible to perform and that

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