McNichols v. Gouge Quality Roofing, L.L.C.

2022 Ohio 3294, 195 N.E.3d 1119
Ohio Court of Appeals·Decided September 13, 2022·No. 21CA15·Published·Cited by 1 cases

Opinion

IN THE COURT OF APPEALS OF OHIO FOURTH APPELLATE DISTRICT PICKAWAY COUNTY

CLOYD MCNICHOLS, et al., : Case No. 21CA15 :

Plaintiffs-Appellants, :

v. : DECISION AND JUDGMENT : ENTRY

GOUGE QUALITY ROOFING, : LLC. :

Defendant-Appellee.

APPEARANCES:

Robert R. Goldstein, Columbus, Ohio, for Appellants.

Brian S. Stewart, The Law Office of Brian Stewart, LLC, Circleville, Ohio, for Appellee Gouge Quality Roofing, LLC, for Appellee.

Smith, P.J.

{¶1} Cloyd McNichols and Judith McNichols, “Appellants,” appeal the Decision and Entry of the Circleville Municipal Court entered August 26, 2021. Appellants challenge the trial court’s application of the Ohio Consumer Sales Practices Act to the facts of the underlying case, along with the trial court’s decision which declined to award treble damages and attorney fees in the underlying matter. However, having engaged in a full review of the record, we find the trial court did not err. Therefore, we find Appellants’ assignments of error

to be without merit and they are hereby overruled. The judgment of the trial court is affirmed.

FACTUAL AND PROCEDURAL BACKGROUND

{¶2} The following facts are gleaned from the testimony given at the parties’

bench trial. In May 2018, Appellants entered a contract with Caleb Gouge for a metal roof installation project on Appellants’ residential property, a 100-year-old house located on Hayesville Road in Pickaway County. Defendant-Appellee (hereinafter “Appellee”) is Gouge Quality Roofing, LLC. The roofing business is owned and managed by Caleb Gouge.

{¶3} Prior to entering the contract, Caleb Gouge prepared two estimates for Appellants. One estimate was for a “hidden fastener system” which would cost $22,450.00, and which would utilize a heavier type of metal. The other estimate provided for a 28-gauge “exposed fastener system” at a lesser cost of $15,850.00. Appellants chose to have an exposed fastener system installed.

{¶4} The roofing job commenced in July 2018. Caleb Gouge later learned that Appellants were unhappy with the roofing installation. Mr. Gouge returned to the job site, discussed the issues with Appellants, and offered to perform additional roof repairs. However, before additional repairs occurred, Appellants filed suit in

April 2019 with the filing of a complaint against Appellee and Caleb Gouge in the Circleville Municipal Court, small claims division.

{¶5} The matter was eventually transferred to the general civil division, and Appellants filed an amended complaint.1 Appellants alleged a violation of the Ohio Consumer Sales Practices Act (OCSPA), breach of contract, negligence, breach of implied warranty, and breach of express warranty. The matter eventually proceeded to a two-day bench trial in August 2020 before a magistrate. Three witnesses gave lengthy testimony.

{¶6} Appellants first presented the testimony of Karen Chumley, the owner of Expert Roofing and Remodeling LLC. She testified she had been in the roofing business since 2009 and had owned her own company since 2018. Her training has consisted of observing the work of roofing installers who explained the installation of different types of roofs to her. The Magistrate qualified Ms. Chumley as an expert witness in roofing.

{¶7} Ms. Chumley testified she fully inspected Appellants’ roof damage in April 2019. She identified various photographic exhibits. She testified metal was bent or missing; flashing was incorrect in many areas; a chimney was absolutely destroyed; and open pipes were showing. She did not think Gouge’s roof installation was done to specification, met industry standards, or was done in a

1 Mr. Gouge was dismissed by agreement of the parties.

workmanlike manner. She described it as the “sloppiest” work she had ever seen. Ms. Chumley gave Appellants an estimate for repair in the amount of $6,116.99. The estimate was actually prepared by her employee who entered the pertinent information into a computer program, Xactimate.

{¶8} On cross-examination, Ms. Chumley admitted that she has not personally installed roofs. Her company does not have any certifications from roofing companies or manufacturers. She was also unable to identify the location of the damage on many of the photographs of the roof.

{¶9} Appellant Cloyd McNichols testified he heard that Gouge was a good roofing company so he contacted Caleb Gouge. The roof was installed on July 3, 2018. The job took two days. Within a week of the job, Mr. McNichols noticed problems and took photographs. Mr. McNichols discussed the following issues he immediately noticed: dormer filled in with silicone; flashing incorrectly done; heavy damage on right side of dormer; cracked vinyl; metal screws put into vinyl siding; metal pieces incorrect; crooked chimneys; water leaks on front and back porches; debris left behind in attic.

{¶10} On cross-examination, Mr. McNichols admitted he does not perform residential building construction. He admitted the home was 100 years old. He admitted he chose the cheaper version which was an exposed fastener system. He

also testified Ms. Chumley, her employee, and he had walked on the roof after Gouge completed the job.

{¶11} On redirect, Mr. McNichols testified just because he chose a lower cost estimate did not mean he expected lower quality. He testified the roof damage was visible before he stepped onto it. Also, he testified, no one discussed the difference between metals with him.

{¶12} Caleb Gouge testified he has worked in construction and roofing over 20 years. Gouge Quality Roofing, LLC has been in business 16 years. His company performs both residential and commercial roofing jobs. He has done roughly 250-300 jobs a year.

{¶13} Mr. Gouge testified he has been hands-on when installing roofs until three years ago. He and his employees are certified on every product they install. “Certification” means they go to plants, do hands-on training, install mock roofs, and are trained by certified installers. The trial court designated Mr. Gouge an expert in roofing contracting.

{¶14} Mr. Gouge testified that the price difference in the two estimates is that the more expensive estimate is for a hidden fastener system using heavier metal with no visible screws. He described it as a “lifetime product.” Mr. Gouge testified the estimate for a cheaper option was for an exposed fastener system using a cheaper metal. Also, the screws in the metal were visible. Mr. Gouge testified

there was nothing on the estimate Appellants chose that Gouge did not install. In his opinion, Appellants’ roof job turned out really well.

{¶15} Mr. Gouge testified he had complaints from Appellants within about a week after installation. He went back and found nothing functionally wrong with the chimneys or the roof. He thought Appellants’ complaints were mostly aesthetic. Mr. Gouge did not get complaints about leaks and he did not observe any. In his years of experience, leaks were more often caused by siding and windows, not roofing. As to the dents in the roof, Mr. Gouge testified that with thinner metal, someone walking across the roof could dent it. There is a certain way people have to be shown how to walk on the roof.

{¶16} The only issue on which Mr. Gouge agreed with Appellants was the chimney work. He testified that he does his best to give his customers the correct expectations. All houses have “settling,” which may affect the decking on which a roof is attached. He testified all trash and debris was hauled away at the end of the job. Mr. Gouge disagreed with the accuracy of the estimate prepared by Chumley’s company.

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McNichols v. Gouge Quality Roofing, L.L.C., 2022 Ohio 3294, 195 N.E.3d 1119 (Ohio Ct. App. 2022).

2022 Ohio 3294 (McNichols v. Gouge Quality Roofing, L.L.C.) — published by Counsel Stack Legal Research, free access to 12M+ legal documents.

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