Martino v. American Airlines Federal Credit Union

121 F. Supp. 3d 277, 2015 U.S. Dist. LEXIS 108976, 2015 WL 4920015

• Court: District Court, D. Massachusetts
• Decided: August 18, 2015
• Docket: CIVIL ACTION NO. 14-10310-DPW
• Status: Published

Opinion

MEMORANDUM AND ORDER

DOUGLAS P. WOODLOCK UNITED STATES DISTRICT JUDGE

Lisa Martino brought this action on her own behalf and on behalf of a putative class challenging the practices of the American Airlines Federal Credit Union (AAFCU), which deducts funds owed on credit card bills from depository accounts held by cardholders with the credit union. Martino alleges that AAFCU’s policies with respect to such accounts violate the anti-offset provisions of the Massachusetts Consumer Credit Cost Disclosure Act (MCCCDA) and the Federal Truth in Lending Act (TILA). AAFCU claims that it has a valid security interest in the depository accounts and is therefore permitted to take funds from the accounts. The parties now move for summary judgment on the question of liability.

I. BACKGROUND

A. Factual and Procedural Background

Lisa Martino maintained three depository accounts with AAFCU. The first account, opened in the early nineties, was in Martino’s name alone, while the second and third accounts, opened in 2001, were joint accounts with her children.

Martino opened a credit card account with AAFCU in 2007. She failed to pay outstanding amounts due on her credit card, and on May 23, 2012, AAFCU withdrew funds from Martino’s three depository accounts to pay the credit card debt. This withdrawal was noted on Martino’s monthly statements as “CC CHG OFF RECOVERY.”

Martino brought this action alleging that AAFCU did not have the right to withdraw funds from the deposit accounts to pay off amounts due on the credit card. Martino filed a complaint on December 31, 2013, in the Superior Court of Suffolk County, Massachusetts, and filed an amended complaint in January 2014. AAF-CU invoked the federal district court’s diversity jurisdiction, 28 U.S.C. § 1332, and removed the action to this court in February 2014. Martino filed a Second Amended Class Action Complaint on January 12, 2015, alleging individual and class claims against AAFCU in three counts: (1) Violation of the MCCCDA, 209 CMR 32.12; (2) Declaratory Judgment seeking a declaration that AAFCU’s practices are in violation of the MCCCDA; and (3) Violation of Chapter 93A §§ 2 and 9 through violations of the MCCCDA and TILA, 15 U.S.C. § 1666(h).

In July 2014,1 set a schedule for discovery and briefing on dispositive motions, directing that discovery on class certification would be taken up after summary judgment practice. Martino moved for partial summary judgment against AAFCU on liability under Counts I, II, ’and III. AAFCU filed an opposition ■ and cross-moved for summary judgment establishing that it has no liability.

In its opposition to Martino’s motion, AAFCU disclosed that both of the parties had been laboring under a significant misapprehension of the relevant facts. From before the commencement of litigation and throughout the discovery period, AAFCU represented that the controlling credit agreement was the “Loanliner” credit agreement, which Martino signed on November 20, 2006. The argument in support of Martino’s initial Motion for Summary Judgment focused on the shortcomings of the Loanliner credit agreement, namely the fact that while it did contain some language about creating a security interest, it did not contain a sufficiently conspicuous disclosure. AAFCU. claimed in its opposition that it had uncovered information that the Loanliner credit agreement, while used in connection with AAFCU’s extension of various types of credit, was not used in connection with approving a member for a credit card. AAFCU stated that the new' information demonstrated that the Loanliner agreement does not .have any connection to the . credit card account that is at issue in this case, and that a different Credit Card Agreement controlled the lending relationship between AAFCU and its credit cardholders at the time that Martino began to use the credit card at. issue.¹

AAFCU presents this new information in the form of two affidavits, one by Susan Longley, the Vice President for Consumer Lending and Account Services, and the other by Lewis Cohen, the Vice President for Finance, • concerning the procedure used and the documents that make up the credit card agreement at issue in this case. AAFCU began offering credit cards to its members in 2004. During the relevant period, AAFCU’s Marketing Department in conjunction with the Lending Department developed criteria for. members who might qualify for a credit card. Using this criteria, AAFCU developed a list of members who may be preapproved for a credit card. AAFCU developed a cut off for a credit score that would prequalify a member and checked that number against information from the credit bureau, resulting in a list of the names of members who qualified for preapproval. AAFCU then would send a preapproval offer letter through a vendor to each member on the list.

The two-page preapproval offer letter contained a Pre-Approved Acceptance Certificate for the member to sign and return to AAFCU if she wished to receive the credit card. The Pre-Approved Acceptance Certificate contained a certification that the member has “read and agree[d] to all of the terms and disclosures contained in this application, and that everything you have stated in this application is accurate and complete ... You acknowledge that use of any card-issued’in connection with ■this application -constitutes your acceptance of, and will be subject to the terms and conditions of the Visa Platinum Rewards Credit Card Agreement.- You also agree that the terms of your account are subject to change as provided in the Card Agreement.” This certificate takes up approximately the lower quarter of the first page of the preapproval offer letter, and the certification is in very small print that is considerably less conspicuous than other text on the same page. A copy of the preapproval offer letter is attached to this Memorandum and Order as Appendix I.

If a member submitted the certificate, AAFCU’s vendor would mail the credit card and the Credit Card Agreement (“the Agreement”) together in the same mailing to the approved member. The Agreement stated that the member acknowledged AAFCU .could charge the member accounts for outstanding credit card debt. AAFCU claims that this preapproval process was -used by AAFCU in November 2007 and was the process by which Martino and others were preapproved for the credit card through AAFCU. AAFCU claims that by signing the Pre-Approved Acceptance Certificate and later using the credit card, Martino acknowledged that she received and agreed to the terms of the Agreement.

The Agreement that was sent with the credit card is four pages long. On the bottom of' the second page in paragraph 10, the Agreement states in bold, with a box surrounding the text:

10. Security Interest You specifically grant the Credit Union a consensual security Interest in all Individual and joint accounts you have with the Credit Union now and In the future to secure repayment of credit extensions made Under this Agreement. The granting of this security interest Is a condition for the Issuance of any Card, which you may use, directly or Indirectly, to obtain extensions of credit under this Agreement.

Shares and deposits in an Individual Retirement Account or in any other account that would lose special tax treatment under state or federal law If given as security are not subject to the securiiy Interest you are giving. You authorize the Credit Union to apply the balance in your Individual or joint share accounts to pay any amounts due on yo.ur Account if you should default.

This Agreement was provided to members who were -approved for this credit card simultaneously' with the ■ activated credit card itself, and it did not have any space for the cardholder to sign or otherwise endorse the-agreement. A copy of the Agreement is attached to this Memorandum and Order as Appendix II.

After AAFCU presented this information about the procedure and disclosures, Martino filed an Amended Motion for Summary Judgment addressing the new credit card agreement documents and procedures. Martino argues that she is entitled to summary judgment because' the newly-disclosed procedure and agreements presented by AAFCU violate .the MCCCDA and the TILA. After the hearing on the partial motions for summary judgment, Martino filed an -unopposed Third Amended Complaint, advancing the same general theories and identical counts but reflecting the updated information on the applicable credit card agreement that was provided by AAFCU.

B. Massachusetts and Federal Truth in Lending Statutes

The MCCCDA, Mass. Gen. Laws c. 140D, § 1 et seq., governs consumer credit ■transactions. The MCCCDA permits the Commissioner of Banks to “prescribe from time to time rules and regulations consistent with the Federal Fair Credit Billing Act, 15 U.S.C.- § 1666-1666J and the regulations promulgated thereunder.” Id. § 29.

The regulations enacted by the Commissioner include 209- CMR 32.12(4) (amended 2015). At the time relevant, here², this regulation provided in relevant parti-

(4) Offsets by Card Issuer Prohibited.

(á) A card issuer may not take any action, either before or after termination of credit card privileges, to offset a cardholder’s indebtedness arising from a consumer credit transaction under the relevant credit card plan against funds of the cardholder held on deposit with the card issuer.

(b) 209 CMR 32.12(4)(b) does not alter or affect the right of a card issuer acting under Massachusetts or federal law to do any of the following with regard to funds of a cardholder held on deposit with the card issuer if the same procedure is constitutionally available to creditors generally: obtain or enforce a consensual security interest in the funds; attach or otherwise levy upon the funds; or obtain or enforce a court order relating to the funds...³

209 CMR 32.12(4) (amended 2015).

TILA also contains prohibitions on offsets, 15 U.S.C. § 1666(h). This section is titled “Offset of cardholder’s indebtedness by issuer of credit card with funds deposited with issuer by cardholder; remedies of creditors under State law not affected.” The section provides:

(a) Offset against consumer’s funds A card issuer may not take any action to offset a cardholder’s indebtedness arising in connection with a consumer credit transaction under the relevant credit card plan against funds of the cardholder held on deposit with the-card issuer unless—

(1) such action was previously authorized in writing by the cardholder in accordance with a credit plan whereby the cardholder agrees periodically to pay debts incurred in his open end credit account by permitting the card issuer periodically to deduct all or a portion of such debt from the cardholder’s deposit account, and (2) such action with respect to any outstanding disputed amount not be taken by the card issuer upon request of the cardholder. ..

(b) Attachments and levies This section does not alter or affect the right under State law of a' card issuer to attach or otherwise levy upon funds of a cardholder held on deposit with the card issuer if that remedy is constitutionally available to creditors generally.

15 U.S.C.A. § 1666h.

The TILA, including the prohibition on offsets, is implemented through regulations known as Regulation Z, codified at 12 C.F.R. § 226. The federal regulation concerning offsets, 12 CFR § 226.12(d), contains the same relevant language as 209 CMR 32.12(4)(amended 2015) of the MCCCDA.⁴

The Official Staff Interpretation⁵ to 12 C.F.R. § 226.12(d)(2) provides further guidance about the nature of a security interest that can be validly enforced and that will not be considered an improper offset:

Paragraph 12(d)(2)

1. Security interest — limitations. In order to qualify for the exception stated in section 226.12(d)(2), a security interest must be affirmatively agreed to by the consumer and must be disclosed in the issuer’s account-opening disclosures under section 226.6. The. security interest must not be the functional equivalent of a right of offset; as a result, routinely including in agreements contract language indicating that consumers are giving a security interest in any deposit accounts maintained with the issuer does not result in a security interest that falls within the exception in section 226.12(d)(2). For a security interest to qualify for the exception under section 226.12(d)(2) the following conditions must be met:

i. The consumer must be aware that granting a security interest is a condition for the credit card account (or for more favorable account terms) and must specifically intend to grant a security interest in a deposit account. Indicia of the consumer’s awareness and intent include at least one of the following (or a substantially similar procedure that evidences the consumer’s awareness and intent):

A. Separate signature or initials on the agreement indicating that a security interest is being given.

B. Placement of the security agreement on a separate page, or otherwise separating the security interest provisions from other contract and disclosure provisions.

C. Reference to a specific amount of deposited funds or to a specific deposit account number...

Official Staff Commentary on Regulation Z, F.R.R.S. 6-1170.7, 2006 WL 3947402, at *1.

The Massachusetts statute and regulations are “closely modeled on the Federal Truth-in-Lending Act ... [and] Federal court decisions are instructive in construing parallel State statutes and State regulations.” Mayo v. Key Financial Services, Inc., 424 Mass. 862, 678 N.E.2d 1311, 1313 (1997).

II. ANALYSIS

A. Standard of Review

The two parties have moved for summary judgment pursuant to Rule 56 of the Federal Rules of Civil Procedure. Summary judgment is appropriate only if I am satisfied “that there is no genuine issue as to any material fact and that the moving party is entitled to judgment as a matter of law.” Fed. R. Civ. P. 56(a). The party seeking summary judgment bears the initial burden of informing a court of the basis for the motion, and identifying aspects of the record that demonstrate the absence of a genuine issue of material fact. Celotex Corp. v. Catrett, 477 U.S. 317, 323, 106 S.Ct. 2548, 91 L.Ed.2d 265 (1986). -If the moving party satisfies its burden, the burden shifts to the non-moving party to set forth facts showing the existence of a genuine triable issue. Id. at 324, 106 S.Ct. 2548.

B. Burden of Proof for the Anti-Offset Provision

The burdens of proof for an offset violation as alleged here are not apparent from the relevant statutes and regulations. The TILA prohibition on offsets is presented as an absolute bar preventing a card issuer from taking action to offset credit card debt against funds held on deposit with the card issuer. 15 U.S.C. § 1666h(a). The sole exception to the no-offset rule is when a cardholder agrees in writing to periodic deductions, id. at § 1666h(a)(l), an exception that defendants concede is not applicable in this case. The statute notes that this prohibition does not affect the right of a card issuer to attach or levy upon funds of a cardholder under state law. Id. at § 1666h(b). Regulation Z further clarifies that the prohibition on offsets “does not alter or affect the right of a card issuer acting under state or federal law to ... obtain or enforce a consensual security interest in the funds.” 12 C.F.R. § 226.12(d)(2). The MCCCDA anti-offset provision has the same structure, prohibiting offsets but noting that the provision does not apply to otherwise lawfully created consensual security interests. See 209 CMR 32.12(4)(amended 2015).

Plaintiffs argue that it is Martino’s burden to make an initial showing that AAF-CU withdrew her funds on deposit with the credit union to pay a credit card debt, and then the burden shifts to AAFCU to prove compliance with TILA and MCCCDA. AAFCU has not briefed the question of the burden of proof at all, although a party in defendant’s position might argue that proving that something is an offset necessarily involves proving that it is not something other than an offset; in that sense, proving that there is no valid consensual security interest is part of Martino’s burden in showing that there is a TILA and MCCCDA violation.

In Gardner v. Montgomery County Teachers Federal Credit Union, 864 F.Supp.2d 410, 415-18 (D.Md.2012), Judge Bredar concluded after a lengthy analysis that the anti-offset provision of TILA is structured to prohibit offsets, and that the plaintiff has the burden of showing that an offset-type transaction has occurred. Once a plaintiff has made that showing, then the defendant bears the burden of showing that the transaction is actually a consensual security interest, not an offset. Id.' at 416. He concluded that the statute follows the “general proposition that once a debtor makes a threshold showing that a TILA violation has occurred, then the burden shifts to the creditor to prove its compliance. Id. at 415 (collecting cases for this proposition).

Judge Bredar’s analysis in Gardner is based in part on his conclusion that offsets and security interests are distinct legal concepts, id. at 417. By contrast, the analysis by Judge Marlar in In re Lyon, 2010 WL 3777827 (Bankr.D.Ariz. Sept. 20, 2010), implicitly conflates the, two, considering a security interest to be a form of permitted offset. Id. at *2 (“if [the credit union] has a valid security interest, it has a right to setoff under applicable federal and/or state law ... ”). While Judge Marlar’s framing of the relationship between offsets and security interests in Lyon may provide some support for the idea that proving an offset requires disproving a security interest, the I/yon decision does not address the question of the applicable burden of proof.

After considering the structure and content of the statute and regulations, I conclude that a plaintiff can make a sufficient showing of an offset without disproving the existence of a security interest. The framework requires the plaintiff to make an initial showing that the transaction at issue is an offset and then the burden shifts to the defendant to show that the transaction actually involves a permitted security interest.

AAFCU does not contest that it withdrew funds from Martino’s deposit accounts to pay off her outstanding credit card debt. This fact alone is sufficient to meet Martino’s burden to prove a violation of TILA and MCCCDA’s- prohibitions on offsets by card issuers against a cardholder’s funds on deposit with the issuer. See 15 U.S.C. § 1666h. It thus became AAF-CU’s burden to prove that there was a consensual security interest.

C. Creation of a Valid Security Interest under TILA and MCCCDA '

To determine whether AAFCU has shown that this was not an offset because a valid security interest was created in compliance with TILA and MCCCDA, I look to the documents that constitute the agreement itself. The original pre-approval letter sent to Martino, directing her to sign and return a Pre-Approved Acceptance Certificate if she wished to receive the credit card, did not contain any language at all about a security interest. While the Certificate included language that she was accepting the terms and conditions-of the Agreement, the Agreement was not provided at the time' that Martino signed' the Certificate and therefore could not have been reviewed at the time the Certificate was signed.

The Agreement arrived later by mail, simultaneously, with "an activated, usable credit card. .The Agreement is the only document that mentions a security interest. The Agreement did not have any space for Martino to initial or sign and did not require Martino to acknowledge in any way receipt of or agreement to the terms once she had received them. It is undisputed that Martino used the card that was issued to her after receiving the card and the disclosures.

Martino argues that the credit documents and procedure that were used in this case were inadequate to create a consensual security interest in her depository accounts. AAFCU contends that the documents in combination with each other and with Martino’s use of the credit card satisfy the requirements of TILA .and MCCCDA. AAFCU points to the fact that the Certificate that Martino signed stated that using the card meant accepting the terms of the not-yet-provided Agreement, and that Martino used the card after receiving the Agreement. Given the language in the Certificate, which Martino signed, AAFCU argues that her use of the credit card after receiving the terms - of the Agreement constituted the manifestation of agreement required by the statutes. Martino counters that an enforceable security interest was not created because she never signed or otherwise agreed to-the security interest disclosed in the Agreement and the language of the Agreement is not sufficiently conspicuous; for me to conclude that Martino specifically intended to grant the security interest.

The strict requirements under TILA and MCCCDA and their accompanying regulations make clear that these consumer protection statutes go beyond the rer quirements of contract'law. Official Staff Commentary on Regulation Z, 2006 WL 3947402 (“routinely including in agreements contract language indicating that consumers are giving a security interest in any deposit accounts maintained'with the issuer ....” is not sufficient to create the exception). Under Regulation Z, a valid security interest is to be distinguished from an unlawful offset, because a valid security interest must be “affirmatively agreed to by the consumer,” a consumer must be aware that granting a security interest is a condition for the credit card account, and the consumer must specifically intend to grant a security interest in a deposit account. Id. The Official Staff Commentary on Regulation Z provides three indicia of a consumer’s awareness and intent: (1) a separate signature or initials near the disclosure creating the security interest; (2) conspicuousness of the security agreement, by placing it on another page or otherwise separating it from other provisions; and (3) and referencing a specific amount of deposited funds or a specific account number. Id. Under the Staff Commentary, at least one of the three, or a similar procedure evidencing a consumer’s awareness ■ and intent, must be- met for the disclosure of a security interest to be deemed valid under TILA. Id.

The timing of the disclosures made to Martino is significant and provides context for addressing awareness and intent. There is no dispute that AAFCU provided the Agreement, which was' the first document to disclose the purported ■ security interest, contemporaneously with the activated, usable, credit card,- meaning that the account had already been approved and opened. Martino argues that it was improper of AAFCU .to fail to provide the disclosure about the security interest before AAFCU provided Martino with the credit card. Given that the card was provided simultaneously with the disclosure, Martinq argues that a consumer would not know that she .was granting a .security interest “as a condition for the credit card account” as required by the Official Staff Commentary. She notes that, given the simultaneous provision, of the .activated credit card, “it is difficult to see- how a card-holder would understand that granting Defendant the security interest wag a condition of [her] getting the.account m the first place.” Gardner, 864 F.Supp.2d at 420.

Providing the disclosures at the same time as the -card itself is not necessarily fatal. The existence-of a security interest in connection with an open-end unsecured credit plan is the type of disclosure that, under TILA, need not be made at the time of solicitation or an application to open , a credit card account, see 12 C.F.R. § 226.5a (listing disclosures that must be made at the time of solicitation or application), but rather may be made “before the first transaction is made under the plan,” see 12 C.F.R. § 226.5 (stating the “general rule” for disclosures required by § 226.6, which include security interests, see. 12 C.F.R. § 226.6(b)(5)(ii)).⁶ The timing of the disclosures contemporaneously with the activated card is not, on its own, an indication that the security interest was not properly created. As discussed below, however, the timing may still be relevant to the question whether Martino could have specifically intended and affirmatively agreed to grant a security interest in her deposit accounts.

Martino does not argue that the actual language of the Agreement in paragraph 10, which purports to create the grant of a security interest, is inadequate. Cf. In re Clark, 161 B.R. 290, 292 (Bankr.N.D.Fla.l993)(language claiming the ability to enforce a statutory lien does not create a consensual security interest). The initial question is whether the location and presentation of that language is sufficiently conspicuous to meet any of the three indicia outlined in the Staff Commentary. '

The first of the indicia, “separate signature or initials on the agreement indicating that a security interest is being given” is clearly not met. There was no space for signing or initialing anywhere on the Agreement, let alone specifically near the security interest provision. While the regulations do not explicitly require a document creating a security interest be signed, the fact that the staff instructions reference a “separate signature” suggests an underlying assumption that it would be in addition to a more generalized signature on the agreement.

The second of the indicia, “placement of the security agreement on a separate page, or otherwise separating the security interest provisions from other contract and disclosure provisions,” is a closer question. The security interest provision is plainly not on its own page and not separated by space or difference in font size, but it is distinguished from other text on the second of four pages of the Agreement through the use of bolded text surrounded by a box.⁷ In contrast, in Gardner, the language on which the credit union relied was “buried on the eighth of twenty pages of fine print,” despite one sentence of the provision being in bold. Gardner, 864 F.Supp.2d at 420. In In re Okigbo, 2009 WL 5227844 (Bankr.D.Md. Dec. 30, 2009), the security interest disclosures were on the second of a thirteen-page credit application and disclosure form. Id. at *5. Although the language was located only a paragraph above the borrower’s signature, the court concluded that “there [we]re none of the bells and whistles required so as to focus Debtor’s attention on it.” Id. In Lyon, 2010 WL 3777827, in which the bankruptcy court did find that a consensual security interest had been created, the relevant language was in two locations— capitalized and bolded in the tenth paragraph, and then capitalized again immediately below the signature. Id. at *1.

In each of these cases, the conspicuousness of the placement and design of the security interest language was affected by its appearance, its location within the document, and its proximity to a signature. The placement of the language in this case is not particularly separate; it is located as one among twenty-six numbered paragraphs of similar size. Its location on the second of four pages, rather than buried deeper in a longer text, is not altogether obscured but could not on its own be considered to be “separated.” However, the bolded text and the box around the text do effectively draw more attention to this provision and the one other boxed provision than to the other provisions of the agreement. Given that there is no signature anywhere on the Agreement, there is no nearby signature to draw additional attention to this text as there was in Lyon. On this second of the three indicia, I conclude that the bold text and boxing around the security interest agreement is minimally sufficient to make out that this language was separated from the other text of the Agreement.

Courts are split about whether the third of the indicia, reference to a specific amount of deposited funds or to a specific deposit account number, is met where the text contains language such as “all individual and joint accounts you have with'the Credit Union now and in the future;” as the text states in this case. In Lyon, Judge Marlár found that this was met where the language “specifically references any and all of Debtors accounts with [the credit union].” 2010 WL 3777827, at *4. In contrast, in Gardner, Judge Bredar found that this was not met where “the provision simply refers to ‘any* and ‘all’ accounts with Defendant.” 864 F.Supp.2d at 420. Given the purpose of these indicia, to provide evidence of a consumer’s awareness and specific intent to grant a security interest, I hold that the language in this Agreement referring to “all” accounts is insufficient. Referring to a specific account number belonging to a consumer or highlighting the full amount that is currently in such an account that could be taken if the security interest were executed draws attention to the nature of the agreement, and particularly the potential stakes for the cardholder, in a significantly more pointed manner than simply referring in an undifferentiated fashion to “any” or “all” accounts.

Compliance with one of the three indicia is necessary but not sufficient to establish that the security interest was affirmatively agreed to and specifically intended to be granted. Ultimately, my analysis of the various indicia and other indications of awareness and intent must be in service of these framing requirements. The lack of any signature or other acknowledgment of receipt of the Agreement is a significant obstacle to the validity of this security agreement. AAFCU argues that the earlier signed Certificate acknowledging that use of the credit card meant Martino accepted the not-yet-provided Agreement, the separated language of the Agreement, and Martino’s use of the credit card combine to make out Martino’s affirmative agreement to the security interest. AAF-CU emphasizes that Martino’s use of the credit card was an affirmative act, and even though she had been approved for the credit card and provided with an activated card, if she had chosen not to use the card, she would never have been subject to the conditions of the Agreement and the security interest at issue here.

AAFCU relies upon cases standing for the proposition that use of a credit card constitutes agreement to be bound by the terms of the credit card agreement. See, e.g., Ineman v. Kohl’s Corp., 2015 WL 1399052, at *4 (W.D.Wis. Mar. 26, 2015) (holding that an arbitration clause in a credit card agreement is valid because the cardholder used the credit card even if the cardholder did not sign, read, or receive the credit card agreement); Brown v. Federated Capital Corp., 991 F.Supp.2d 857, 861 (S.D.Tex.2014)(“In the context of a credit card, a party is bound by the terms of a credit card agreement if the party uses the credit card, even if the party does not sign the credit card agreement and even if the credit card agreement is not delivered to the party.”); Heiges v. JP Morgan Chase Bank, N.A., 521 F.Supp.2d 641, 647 (N.D.Ohio 2007)(“under Ohio law credit card agreements are contracts whereby the issuance and use of a credit card creates a legally binding agreement.”) (internal quotation marks omitted); Karmolinski v. Equifax Info. Servs., LLC, 2005 WL 7213289, at *2 (D.Or. Oct. 31, 2005) (“Once plaintiff was issued the card and proceeded to use it to obtain goods or services, he agreed to the terms -of the Agreement.”).

Each of the cases cited by AAFCU concern whether a valid contract exists where a'party may not have signed an agreement but did use a card. None of the cases prove persuasive on the issue in this case— whether use of a card can constitute “affirmative agreement” that is sufficient to meet any heightened requirement under TILA or a state consumer protection statute. TILA and the MCCCDA specifically require the level of intent and agreement for a valid security interest to exceed that required .for a. standard contract. See Official Staff Commentary on Regulation Z, 2006 WL 3947402 (routine contract language is insufficient).

Similarly, although a duty to read can sometimes be the foundation for finding a contract, see, e.g., Rivera v. Centro Medico de Turabo, Inc., 575 F.3d 10, 20 (1st Cir.2009)(“A party is deemed to know the contents of a contract to which he assents,” concerning an arbitration clause in a signed contract), that principle is not helpful here. While deeming a party to have knowledge or finding constructive knowledge may be sufficient for a standard contract, see Consol. Edison Co. of New York v. United States, 221 F.3d 364, 371 (2d Cir.2000)(“In general, individuals are charged with knowledge of the contents of documents they sign — that is, they have ‘constructive knowledge’ of those contents.”), it is plainly insufficient here, where the regulations include requirements above and beyond those necessary to create a contract, including affirmative agreement,⁸

AAFCU has not directed me to, nor have I found, any cases in which courts have granted a valid security interest based on disclosures contained in an unsigned document provided only once a credit card has been provided, to the consumer. The only case to address similar facts is Gardner, 864 F.Supp.2d 410. The loan application in Gardner contained language that read, “by signing below, using, or permitting another to use the credit card(s), you agree that you will be bound by the VISA agreement accompanying the credit card(s).” Id. at 418. The defendant later sent disclosures that included language about the security interest at the time the credit card account was granted and then annually thereafter. Id. at 418-19. The defendants in Gardner did not produce a signed loan application, but they argued that it is reasonable to assume that the plaintiffs signed the loan application since the plaintiffs were ultimately provided with a credit card. Id. at 418. The claims in Gardner parallel those made by Martino here. While AAFCU attempts to distinguish Gardner because the loan ap~ plication document was not, signed - in Gardner whereas it was signed here, the court in Gardner did not rely on the fact that the copy produced by the defendant was not signed.

In Gardner, Judge Bredar found none of the three indicia applicable, and noted that the timing of the disclosures — only after the consumer was granted the credit card — was inconsistent with the requirement that the card-holder understand that granting-a security interest is-a condition of getting the account in the first place. Id. at 420. While the timing of the disclosure contemporaneously with the provision of an activated card is not necessarily problematic, see 12 C.F.R. § 226.5(requiring a security interest disclosure in § 226.6 to occur before the first transaction), timing is still important because affirmátive agreement has to take place after possible knowledge of the terms. ' Although not made explicit, the holding in Gardner necessarily assumes that an earlier affirmation that use of the credit card would constitute acceptance of terms of a not-yet-provided agreement was insufficient.

Given AAFCU’s composite theory that the various documents and Martino’s use of the credit card combine to reach the level of specific intent and affirmative agreement required to establish the security interest, I must look beyond the Agreement itself. AAFCU claims that Martino’s signature on the Certificate established that her use of the credit card would constitute acceptance of the terms of the Agreement. Therefore, just as the security interest provision of the Agreement had to be sufficiently conspicuous, the Certificate that Martino signed must also be sufficiently clear and conspicuous in order for me to be able to draw the inference that Martino knowingly and intentionally intended her use of the card to function as acceptance of the Agreement. The text on the Certificate, however, is extremely small and the text about acceptance of the Agreement is not separated from the other text in any way. The relevant text has the quality of prototypical contract boilerplate language. More importantly, the Agreement itself was not provided at the time that Martino signed the Certificate, so it is impossible that Martino couíd have understood the full impoft of what ’ she was signing. AAFCU’s argument that the Certificate provides a hook for treating the subsequent use of the card as an affirmative agreement in the context of the facts of this ease would be to permit AAFCU to structure the transaction in precisely the type of confusing and misleading “disclosure” that TILA and MCCCDA were designed to prevent.

The purpose of TILA is “to promote the ‘informed use of -credit,’ which TILA explicitly says results from ‘an awareness of the cost thereof by consumers ..,’’’ Shaner v. Chase Bank USA, N.A., 587 F.3d 488, 492 (1st Cir.2009)(quoting 15 U.S.C. § 1601(a)). TILA is “intended, to balance scales thought to be weighed in favor of lenders and is thus to be liberally construed in favor of borrowers.” Bizier v. Globe Fin. Servs., Inc., 654 F.2d 1, 3 (1st Cir.1981). The provisions of TILA and MCCCDA at issue here preventing offsets and adding elements necessary to establish a consensual security interest are directed to ensuring that consumers’ decisions about granting such an interest be made knowingly and intentionally. The manner in which AAFCU attempted to establish the security interest in this case falls short of those requirements.

Taking the three indicia of specific intent laid out in the Official Staff Commentary together as a starting point, and focusing on the nature of the awareness required — awareness that the security interest is a condition of receiving the credit card account — I conclude that the combination of the Pre-Approval Certificate, the Credit Card Agreement, and Martino’s subsequent use of the credit card is insufficient to create a consensual security interest under both TILA and MCCCDA. AAF-CU’s deduction of money from Martino’s deposit account to pay her credit card debts was the equivalent of an offset, which is prohibited under TILA and MCCCDA.

D. Chapter 93A Claims

MCCCDA is codified in Chapter 140D of the Massachusetts General Laws. Section 34 of this statute provides, “A violation of this chapter, or any rule or regulation issued hereunder, shall constitute a violation of chapter ninety-three A.” Mass. Gen. Laws c. 140D § 34. Given that I have found above that the AAFCU’s disclosures were inadequate to create a consensual security interest and that the AAFCU’s removal of funds from Martino’s depository accounts was therefore an unlawful offset under 209 C.M.R. 32.12, I also must conclude that such removal is a violation of Mass. Gen. Laws c. 93A.

III. CONCLUSION

For these reasons, it is hereby ORDERED that:

1. Plaintiffs initial Motion for Partial Summary Judgment (Doc. No. 21) is deemed MOOT;

2. Plaintiffs Amended Motion for Summary Judgment (Doc. No. 44) is GRANTED;

3. Defendant’s Cross-Motion for Summary Judgment (Doc. No. 37) is DENIED, and it is FURTHER ORDERED that:

The parties, on or before September 16, 2015, shall submit a proposal for bringing this case to final judgment, including resolution of the question of class certification, now that liability is established.

Attachment

APPENDIX I

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APPENDIX II

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In this Agreement tha words "you" and 'your'; mean each and ail of those who agree id be bound by this Agreement! "Card* means the VISA credit card and any duplicates, renewals, or substitutions the Credit Union Issues to you: "Account" means your VISA credit card line of credit account with Ihe Credit Union, and 'Credit Union’ or *us" means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union Iransfers this Agreement,

1. Using Your Account If you are approved for an Account, Ihe Credit Union will establish a line'of credit for you and notify you of your credit limit. You agree that your credit limit Is the maximum amount (purchases, cash advances, finance charges, plus "other charges’) that you will have outstanding on your Account at Bny time, if you ara over ypur credit limit, you must pay the amount you are over before payments will begin to resloro your credit limit. You may request an Increase In your credit limit only by a melhod acceptable to the Credit Union. The Credit Upjpn has the right to reduce your credit limit, refuse to make an advance and/or termínalo your Account at any time for any reason not prohibited by law. ' ’

2. Using Your Card. You may use your Card to make purchases from merchants and others who accept VISA Cants. However, you may not use your Card to initiate any type of gambling transaction. If you wish to pay for goods or services over Ihe Internet, you may be required lo provide card numtjer security information before you will be permitted to complete Ihe transaction. In addition, you may obtain cash advances frorq fhe Credit Union and from other financial institutions that accept VISA Cards, and from some automated teller machines (ATMs). (Not an ATMs accept VISA Cqrds.) To obtain cash advances from an ATM, you must use the Personal IdenlHIcallon Number (PIN) that Is issued to you for use with your Card. You agree that you will not use ycurCard for any tnqnsacllon that Is Illegal under applicable federal, state or local law. You agree that any Illegal use of the Card will be depmed an ad of default under this Agreement, You further agree to waive any right lo take legal action against the Credit Unionfqr your Illegal use of the Card and to Indemnify and hold the Credit Union and VISA International, Inc. harmless from and against any lawsuits, other legal action, or liability thal results directly or Indirectly from such Illegal use.

3. Others Using Your Account If you allow anyone else to use your Card, you will be liable for all credit extended to such persons. You promise to pay for all purchases, balance Iransfers, and cash advances made by anyone whom you authorize to use your Card, whether or riot you notify us that he or she will be using II, If someone else Is authorized lo use your Card and you warn to end that person’s privilege, you must notify us In writing, and If ha or she has a Card, you must ralum the Card wllh your written notice for It to be effective.

4. Responsibility. You agree to pay all chargas (purchases, balance transfers, and cash advances) to your Account that are made by you or anyone whom you authorize to use your Account. You also agree to pay all finalise charges and other charges addad lo your Account under the terms of this Agreement or another agreement you made with the Credit Union, if this Is a Joint Account, Section 20 below also applies to yaur Account.

5. Convenience Checks. The Credit Union may. at Its discretion, Issue checks to you which may be used for any purpose other than rqqklng a payment for credit to any of your Credit Union accounts. By signing such checks, you authorize us lo pay the Item for rite qmqunt Indicated and post such amount as a cash advance to your Account. The Credit Union does not have to pay any Item, which Would cause the outstanding balance In your Account to exceed your credit limit. Charges that apply In connection with tha use of Convenience Checks are as follows: Stop Payment on Check $25.00 and Non-Sufficient Funds Check (NSF) $25.00. Fees will be assessed at the time they are Incurred.

6. Finance Charges, New purchases posted to your Account during a billing cycle will not incur a finance charge for that billing cycle if you' had a zero or credit balance at the beginning of that trilling cycle or you paid the entire New Balance on ihe previous cycWs billing statement by the Payment Due Dato of that statement; otherwise a finance charge will accrue from Ihe dale a purchase Is posted to your Account. To avoid an additional finance charge on Ihe balance of purchases, you must pay the entire New Balance on the billing statement by the Payment Due Date of that statement. A finance charge begins to accrue on cash advances from tha date you get the cash advance or from Ihe first day of Ihe billing cycle In which the cash advance is posted Id your Account, whichever Is later. For purposes of this Agreement, balance transfers are treated as cash advances.

The finance charge Is calculated separately for purchases and cash advances. For purchases, Ihe finance charge Is computed by applying the monthly periodic rate to the average dally balance of purchases. To get lire average dally balance of purchases, we take the beginning oulslandlng balance of purchases each day, add any new purchases, and subtract any payments and/or credits. This gives us the dally balance of purchases. Then, we add all Ute dally balances of purchases far the billing cycle together and dMde ihe total by the number of days in fhe billing cycle. This gives us Ihe average dally balance of purchases.

For cash advances, tha finance charge Is computed by applying the monthly periodic rate to the average «fatly balance of cash advances. To get the overage dally balance of cash advances, we take the beginning outstanding balance ot cash advances each day, add In any new cash advances, and subtract any payments and/or credits that we apply to the cash advance balance. This gives us the dally balance of cash advances. Then, wb add all tha dally balances of cash advances far the billing cycle together and divida tha total by the number of days In Ibn billing cycle. This gives us the average daily balance of cash advances.

The ANNUAL PERCENTAGE RATE Is based on certain credit-worthiness criteria. After you have been approved for an Account, Ihe Credit Union may review your credit standing from tfrne to time and adjust your periodic rate and corresponding ANNUAL PERCENTAGE RATE by providing you wllh an advance change-ln-urms notice In accordance with applicable law.

Please refer to your congratulatory letter for your Individual rate.

The periodic rate and corresponding ANNUAL PERCENTAGE RATE for purchases, cash advances and balance transfers Is also based on an Index (’Index"), which Is the Prime Rate as quoted in the Money Rates section of The Well Street Joumel on the last business day of each quarter and is subject to change quarterly. Any change In the periodic rate and corresponding ANNUAL PERCENTAGE RATE will be effective on the first day of the calendar quarter following the date of the Index change. To determine your ANNUAL PERCENTAGE RATE, we will add a margin of 3.99%, 6.99% or 9.99% to the Index, based on your credit standing.

The ANNUAL PERCENTAGE RATE will never be greater than 18.0%. Any Increase In the Index will result in an Increase in the periodic rate, which In turn may result In higher payments as reflected by the Total Minimum Payments Due on the statement. If the Index Is no longer available, the Credit Union will choose a new Index, which Is based upon comparable Information. If the Credit Union changes your periodic rate and corresponding ANNUAL PERCENTAGE RATE based on your credit standing, then your margin will also change to 3.99%, 6.99% or 9.99%, based on your credit standing. Please refer to the letter included with this Agreement for a disclosure of the current rates that apply to you Account.

From time to time, the Credit Union may offer a balance transfer introductory rate for the first six (6) billing cycles from the date of Card Issuance. During the Introductory period, we will also waive any balance transfer fees that we would normally charge for balance transfer transactions. If you qualify for the introductory rate offer, your Introductory periodic rate for balance transfers will be 0.00%, 0.325% or 0.6583%, depending on your creditworthiness which corresponds to an ANNUAL PERCENTAGE RATE of 0.00%, 3.9% or 7.9%, respectively. Please refer to the letter Included with this Agreement for a disclosure of any balance transfer Introductory rate that applies to your Account.

When you are thirty (30) days or more delinquent in making a payment or past due twice in a twelve (12) month period, the monthly periodic rate on your Account will increase to 1.50% per month, which Is an ANNUAL PERCENTAGE RATE of 18.0%. When your Account has been no more than five (5) days past due during a twelve (12) month period, contact the Credit Union to apply for a rate reduction, In addition to the Finance Charges calculated above, for cash advances and balance transfers, a FINANCE CHARGE of $5.00 or 1% of the cash advance or balance transfer amount, whichever Is greater, will be charged to your Account. A minimum FINANCE CHARGE of $0.50 will be assessed for any billing cycle In which a finance charge Is due except for Puerto Rico.

7. Other Charges. The following other charges (fees) will be added lo your Account, as applicable:

a. Over-the-Credit-Llmit Fee: You may be charged a fee of S25.00 on a statement date if your New Balance anytime during the billing cycle, less any fees imposed during the cycle, exceeds 10% or $500 over your credit limit, whichever is less. You will be charged the fee each subsequent month until your New Balance on the statement date, less any fees imposed during the cycle, Is BELOW your credit limit.

b. Late Payment Fee: If no payment Is received on the Payment Due Dale as listed on your statement, a late charge of $25.00 will be added to your Account.

c. Return Check Fes: If a check, share draft, or other order used to make a payment on your Account Is relumed unpaid, you will be charged a fee of $25.00 for each Hem or other payment order returned.

d. Card Replacement Fee: You will be charged $3.50 for each replacement Card that is issued to you for any reason.

e. Rush Fee: 1 day rush $50.00; 2 day rush $25.00. Rush services are for the Card only; no rush on PIN.

f. Document Copy Fee; You will be charged $5.00 for each copy of a sales draft or statement that you request (except when the request Is made In connection with a billing error made by the Credit Union).

g. Collection Costs: You agree to pay all costs of collecting the amount you owe under this Agreement, including court costs and reasonable attorney's fees.

8. Payments. Each month you must pay at least the minimum payment shown on your statement by the date specified on the statement or no later than twenty-one (21) days from the statement dosing dale, whichever Is later. You may pay more frequently, pay more than the minimum payment or pay the Total New Balance In full. If you make extra or larger payments, you are still required to make at least the minimum payment each month your Account has a balance (other than a credit balance). The minimum payment Is 2% of your Total New Balance, or $20.00. whichever is greater, plus the amount of any prior minimum payments that you have not made, and any amount you are over your credit limit. The Credit Union also has the right to demand immediate payment of any amount by which you are over your credit limit. All payments on your Account will be applied first to collection costs, then to any finance charge and other fees due, and then to the unpaid prindpal balance. Interest paid or agreed to be paid shall not exceed the maximum amount permissible under applicable law. and In any contingency whatsoever, if the Credit Union shall receive anything of value deemed Interest under applicable law which would exceed the maximum amount of Interest permissible under applicable law, the excessive Interest shall be applied to ihe reduction of the unpaid principal amount or refunded to you.

9. Payment Allocation. Subject to applicable law, your payments may be applied to what you owe the Credit Union in any manner the Credit Union chooses, Including paying off the balances with the lowest Interest rale first.

10> Security Intorsst. You spoclflcally grant the Credit Union a consensual security Interest in all Individual and joint accounts you have with the Credit Union now and In the future to secure repayment of credit extensions made undor this Agreement The granting of this security Interest Is a condition for the issuance of any Card, which you may uso, directly or Indirectly, to obtain extensions of credit under this AgreemanL

Shares and deposits in an Individual Retirement Account or in any other account that would lose special tax treatment under state or federal law If given as security are not subject to the security Interest you are giving. You authorize the Credit Union to apply the balance In your Individual or joint 3hare accounts to pay any amounts due on your Account If you should default._

ADDITIONAL SECURITY: II you have other loans with us, now or In the future, collateral ««curing those loans may alio secure your obligations under this Agreement Pleaae read any security agreement you sign In order to determine If the collateral also secures your obligations under this Agreement and other agreements you have with ua. A dwelling will never be considered as security for this AccounL notwithstanding anything to the contrary In any other agreement

11. Default, You will be in default If you fail to make any minimum payment or oilier required payment by the date that It Is due. You will be in default if you break any promise you make under this Agreement or any other agreement with Ihs Credit Union. You will be In default If you die, file for bankruptcy or become Insolvent; that la, unable to pay your obligations when they become due. You will be In default If anyone tries, by legal process, to take any of your money maintained with the Credit Union. You will be In default if you make any false or misleading statements in any credit application or credit update. You will also be in default if something happens that the Credit Union believes may substantially reduce your ability to repay what you owe. When you are In default, the Credit Union has the right to demand immediate payment of your full Account balance without giving you notice. You expressly waive any right to notice of the Credit Union's Intention to accelerate your debt and ndice that your debt has been accelerated. If Immediate payment Is demanded, you agree to continue paying finance charges, at the periodic rate charged before default, until what you owe has been paid, and any shBres that were given as securllyfor your Account may be applied towards what you owe.

12. Liability for Unauthorized Uso-LosVStolsn Card Notification. You agree to notify us Immediately, orally or in writing at P.O.

Box 30495, Tampa, FL 33530-3495 or telephone 1-566-AACC4YOU or 1 555-222-2495 twenty-four (24) hours a day, seven (7) days a week, of the loss, theft, or unauthorized use of your Credit Card. You may be liable for the unauthorized .use of your Credit Card. You will not be liable for unauthorized use that occurs after you notify us of the loss, theft, or possible unauthorized use. You will have no liability for unauthorized purchases made with your Credit Card, unless you are grossly negligent or fraudulent in the handling ot your Account or Card, The foregoing liability limitation does not apply in 1he case of cash advances obtained at an ATM.

In any case, your liability will not exceed $50.

13. Changing or Terminating Your AccounL The Credit Union may change the terms of this Agreement from time to time. Notice of any change will be given In accordance with applicable law. If permitted by law and specified In the notice to you, the change will apply to your existing Account balance as well as to future transactions. Either you or the Credit Union may terminate this Agreement at any time, but termination by you or the Credit Union will not affect your obligation to pay the Account balance plus any finance and other charges you owe under this Agreement. You are aleo responsible tor all transactions made to your Account after termination, unless the transactions were unauthorized. The Card or Cards you receive remain the property of the Credit Union end you must recover and surrender to the Credit Union all Cards upon request or upon termination of this Agreement whether by you or the Credit Union. The Credit Union has the right to require you to pay your toll Account balance at any time attar your Account Is terminated, whelhe'r it Is terminated by you or the Credit Union. If this Is a joint Account, Section 20 of this Agreement also applies to termination ot the Account,

14. Credit Review and Release of Information, You authorize the Credit Union tp Investigate your credit standing when opening or reviewing your Account. You authorize the Credit Union to disclose Information regarding your Account to credit bureaus and creditors who Inquire about your credit standing. If your Account Is eligible tor emergency cash and/or emergency card replacement services, and you request such services, you agree that we may provide personal Information about you and your Account that Is necessary to provide you with the requested serviced).

15. NOTIFICATION ADDRESS FOR INFORMATION REPORTED TO CONSUMER REPORTING AGENCIES: We may report the status and payment history ot your Account to credit reporting agencies each month. If you believe that the Information we have reported Ib Inaccurate or Incomplete, please notify us In wrillng al AAFCU, P.O, Box 30495, Tampa, FL 33530-340$. Please Include your name, address, home telephone number and Account number._' _

15.Returns and Adjustments. Merchants and othere who honor your Card may give credit tor returns or adjustments, and they will do so by sending the Credit Union a credit slip, which will be posted to your Account. If your crédito and payments exceed what you owe the Credit Union, the amount wilt be applied against future purchases and cash advances. If the credit balance amount is $1 or more, it will be refunded upon your written request or automatically after six (6) monthB,

17. Additional Bcneflts/Card Enhancements. The Credit Union may (rom time to time offer additional services to your Account, such as travel accident Insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.

18. Foreign Transactions. Purchases and cash withdrawals made In foreign countries and foreign currencies will be debited from your Account in U.S. dollars, The conversion rate to dollars will be determined in accordance with the operating regulations established by VISA International. Currently the currency conversion rale used to determine the transaction amount in U.S. dollars is generally either a govemmentmandated rale, or the wholesale rate In effect the day before the transaction processing date, Increased by one percentage point. The currency conversion rate used on the processing data may differ from the rate that would have been used on the purchase date or cardholder statement posting date.

19. Merchant Disputes. The Credit Union does not warrant any merchandise or services purchased by you with the Card. The Credit Union Is not responsible tor the refusal of any merchant or financial Institution to honor your Card.

20. Joint Accounts. If this Is a joint AccounL each of you will be Individually and Jointly responsible tor paying all amounts Owed under this Agreement. This means that the Credit Union can require any one ot you Individually to repay the entire amount owed under this AgreemenL Each of you authorizes the olherfs) to make purchases or cash advances Individually. Any one of you may termtoate the Account and the termination will be effective as to all of you. Notice to one of you shall constitute notice to all of you.

21. Effect of AgreemenL This Agreement Is the contract, which applies to all transactions on your Account even though the sales, cash advances, credit or other slips you sign or receive may contain different terms.

22. No Waiver. The Credit Union can delay enforcing any of Its rightB any number of times without losing them.

23. Statements and Notices, Statement and notices will be mailed to you at the most recent address you havB given the Credit Union. Notice sent to any one of you will be considered notice to an.

24.Final Expression. This Agreement is the final expression of the terms and conditions of this VISA line of credit between you and the Credit Union. This written Agreement may not be contradicted by evidence of any alleged oral agreement

25. Additional Provisions. Each provision of this Agreement must be considered part of the total Agreement and cannot In any way be severed from It. However, If any provision of this Agreement Is finally determined to be void or unenforceable under any law, rule, or regulation, all other provisions of this Agreement will remain valid and enforceable, This Agreement la performable In Tarrant County, Texas, and the validity, construction, and enforcement of this Agreement shall be governed by applicable federal law and the laws of the State of Texas. The Card remains our property at all times, and you agree to immediately surrender the Card upon demand. You agree to pay any costs the Credit Union Incurs In recovery of the Card. The Credit Union can accept late payments or partial payments, or checks or money orders marked "payment in full” without losing any of its rights under this Agreement. You agree to give us prompt notice of any change in your name, mailing address, telephone number or place of employment.

26,-Recoipt of and Agreement to Terms of Agreement. By using the Gard, you agree to all of the terms and conditions and promise to perform all of the obligations, requirements, and duties conlalned in this Agreement, You acknowledge that you have received a copy of this Agreement.

YOUR BILLING RIGHTS KEEP THIS NOTICE FOR FUTURE USE

Thl3 notice contains Important Information about your rights and our responsibilities under the Fair Credit Billing Act.

Notify Us In Case of Errors or Questions About Your Bill

If you think your bill is wrong, or If you need-more information about a transaction on your bill, write us on a separate sheet at the address listed on your bill. Write to us as soon as possible. We must hear from you no later than sixty (60) days after we sent you the first blit on which the error or problem appeared. You can telephone us, but doing so'will not preserve your rights. •

In your letter, give us the following Information:

• Your name and Account number.

• The dollar amount of the suspected error.

• Describe the error and explain, If you can. why you believe there Is an error. If you need more Information, desorlbe the item you are not sure about.

If you have authorized us to pay your credit card bill automatically from your savings or share draft account, you ’can stop the payment on any amount you think Is wrong. To stop the payment your letter must reach us three (3) business days before the automatic payment Is scheduled to occur.

Your Rights and Our Responsibilities After We Recalve Your Written Notice

We must acknowledge your letter within thirty (30) days, unless we have corrected the error by then. Within ninety (90) days, we must either correct the enor or explain why we believe the bill was correct After we receive your letter, we cannot try to collect any amount you question, or report you as delinquent. We can continue to bill you for the amount you question, Including finance charges, and we can apply an unpaid amount against your credit limit. You do not have to pay any questioned amount while we are Investigating, but you are still obligated to pay the parts of your bill that are not in question.

If we find that we made a mistake on your bill, you will not have to pay any finance charges related to any questioned amount. If we didn't make a mistake, you may have to pay finance charges, and you will have to make up any missed payments on the questioned amount. In either case, we will send you a statement of the amount you owe and the date that It Is due.

If you fall to pay the amount that we think you owe, we may report you as delinquent. However, If our explanation does not satisfy you and you write to us within ten (10) days telling us that you still refuse to pay, we must tell anyone we report you to that you have a question about your bill. And, we must fell you the name of anyone we reported you (o. We must tell anyone we report you to that the matter has been settled between us when It finally Is. If we don't follow these rules, we can't collect the first $50 of the questioned amount, even if your bill was correct.

Special Rule for Credit Card Purchases

If you have a problem with the quality of property or sendees that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may have the right not to pay the remaining amount due on the property or services, There are two (2) limitations on this right:

(a) You must have made the purchase In your home state'or, If not within your home state, within one hundred (100) miles of your current mailing address; and

(b) The purchase price must have been more than $50

These limitations do not apply if we own or operate the merchant, or If we mailed you the 'advertisement for the property or sendees.

© CUNA Mutual Group, 1993,2004

23480rvp 29311 080604

1 . In her response, Martino initially claimed that she disputed all statements by the AAFCU about the inapplicability of the Loanliner agreement because these statements differ from what was previously provided to her through representations .and during the course of discovery until that point. At the motion hearing in this matter, Martino's counsel, stated that Martino was not challenging the applicability of these. newly-revealed documents and that she would not be requesting additional discovery about these documents under Rule 56(d) of the Federal Rules of Civil Procedure. At the hearing, both parties stated that they are in agreement that, with these new documents, I have all of the facts and information necessary to make a legal determination about liability in this case.

2 . The regulation was amended as of January 2, 2015, to read "Offsets by Card Issuer Prohibited: Compliance with 12 C.F.R, 1026.12(d) constitutes compliance with 209 CMR 32.12(4).”

3 . Subsection (c) goes on to say that:

[The prohibition on offsets] does not prohibit a' plán, if authorized in a separately signed agreement by the cardholder under which the card issuer may periodically deduct all or part of the cardholder’s credit card debt from a deposit account held with the card issuer (subject to the limitations in 209 CMR 32.13(4)(a)); provided, however, that such action shall not be taken with respect to a disputed item if the cardholder so requests. This agreement shall contain the following statement appearing conspicuously on the face thereof:-YOU DO NOT HAVE TO SIGN THIS AGREEMENT IN ORDER TO OBTAIN A CREDIT CARD.

209 CMR 32.12(4)(c) (capitalization in original).

The initial motion for summary judgment and opposition focused in part on the text of paragraph (c), but at the summary judgment hearing, counsel for AAFCU confirmed that it was not claiming an exception to the offset prohibition through a plan as specified under paragraph (c).. In.response;-counsel for Martino stated that, in the absence of AAFCU's reliance on a plan Under subsection (c), Martino was not pressing arguments under sub- - section (c) such as those related to the absence of the capitalized language.

4 . The only difference between the texts of the Massachusetts and federal regulations is that the federal regulation does not include the requirement in paragraph (c) that the writing be in a separately signed agreement and that the agreement contain the capitalized language. A plan under paragraph (c) is not at issue in this case. See note 6, supra.

5 . The Official Staff Interpretations are issued by officials of the Board of Governors of the Federal Reserve System, Division of Consumer and Community Affairs. They are authorized to issue “official staff interpretations of the regulation.” 12 C.F.R. Pt. 226, App. C.

6 . At the hearing, the plaintiffs directed my attention to Polk v. Crown Auto, Inc., 221 F.3d 691, 692 (4th Cir.2000), which interprets the required timing for disclosures for closed-end secured credit, 12 C.F.R. § 226.17, as requiring disclosures to be made “before consummation of the transaction.” Polk is inapposite because it concerns closed-end credit transactions, not open-end ones like the general line of credit issued to Martino.

7 . Another provision on page three of the Agreement also is in a box with bolded text.

8 . The parties have not cited, nor hqve I found, case law elaborating on the meaning of affirmative agreement in the context of TILA or MCCCDA. I recognize that in other contexts, not inflected by heightened statutory consumer protection requirements, the idea of affirmative agreement is used most typically in cases about online contracts to distinguish contracts that require a person to either click "I agree” or similarly acknowledge receiving and acknowledging a disclosure from those that do not. See, e.g., Hofer v. Gap, Inc., 516 F.Supp.2d 161, 166-67 (D.Mass.2007)("consumers who book travel through Expedia.com must affirmatively agree to-Expedia’s Web Site Terms, Conditions, and Notices to make online bookings; although users can browse the site, tickets cannot be purchased or reserved unless the user has ‘clicked through’ and accepted the terms and conditions.”); F.T.C. v. Direct Benefits Grp., LLC, 2012 WL 5430989, at *4 (M.D.Fla., Nov. 7, 2012)("no consumer could be enrolled in the programs without affirmatively checking a box of at least clicking an ‘okay’ button in response to a directive ...”); CruiseCompete, LLC v. Smolinski & Assoc., Inc., 859 F.Supp.2d 999, 1004 (S.D.Iowa 2012)("a consumer using the CuriseCom-pete.com website must affirmatively agree that she is 'not a cruise travel agent ...’”).