MALL CHEVROLET, INC. v. GENERAL MOTORS LLC

CourtDistrict Court, D. New Jersey
DecidedFebruary 8, 2021
Docket1:18-cv-15077
StatusUnknown

This text of MALL CHEVROLET, INC. v. GENERAL MOTORS LLC (MALL CHEVROLET, INC. v. GENERAL MOTORS LLC) is published on Counsel Stack Legal Research, covering District Court, D. New Jersey primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
MALL CHEVROLET, INC. v. GENERAL MOTORS LLC, (D.N.J. 2021).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF NEW JERSEY

MALL CHEVROLET, INC. : CIVIL ACTION : v. : : GENERAL MOTORS LLC : NO. 18-15077-JRP-KMW

MEMORANDUM Padova, J. February 8, 2021 Plaintiff Mall Chevrolet, Inc. (“Mall”) commenced this action against Defendant General Motors LLC (“GM”) in October of 2018, after GM sent out notice that it was terminating Mall’s franchise agreement. It asserts claims under the New Jersey Franchise Protection Act (“NJFPA”), N.J. Stat. Ann. §§ 56:10-1 to 56:10-15, and common law. Both Mall and GM have filed Motions for Partial Summary Judgment, with Mall seeking judgment in its favor on Count I of the Complaint,1 and GM seeking judgment in its favor on Counts I, II, III, VI, and VII, as well as on Mall’s claim for punitive damage. GM has also filed two additional Motions that raise issues common to its summary judgment Motion: a Motion to Strike Mall’s Jury Demand and a Motion in Limine to Preclude Evidence of Damages. We held argument on these Motions on November 30, 2020, after which Mall filed a Motion to Supplement the Summary Judgment Record. For the following reasons, we now grant all three of GM’s Motions and deny Mall’s two Motions. As a result, we enter judgment in GM’s favor on Counts I, II, III, VI, and VII of the Complaint, as well as on Mall’s claim for punitive damages, and we strike Mall’s jury demand. This case will go forward on Mall’s claim in Count V only.

1 Mall previously moved for summary judgment in its favor as to Count V, and we denied that Motion in an Order dated September 3, 2020. I. BACKGROUND GM “manufactures and sells new Chevrolet motor vehicles . . . to independently owned and operated authorized dealers who, in turn, sell or lease vehicles to retail customers and perform repairs and service on those vehicles.” (Concise Statement of Stipulated Facts (“Stip. Facts.”), ECF No. 75, ¶ 1.) Mall has been an authorized dealer for Chevrolet vehicles since 1986. (Id. ¶ 2.)

At all times pertinent to this dispute, the contractual relationship between Mall and GM was governed by a Dealer Sales and Service Agreement, its addenda, and its Standard Provisions (collectively, the “Dealer Agreement”), which has an effective date of November 1, 2015. (Id. ¶ 3; see also Dealer Agrmt., Stip. Facts Ex. A.) Mall’s Dealer Operator, Charles W. Foulke, III, who individually owned 15% of Mall’s stock, signed the Dealer Agreement on behalf of Mall. (Dealer Agrmt. at 2, 13 of 58.) Mall agreed in the Dealer Agreement that Foulke would “provide personal services by exercising full managerial authority over Dealership Operations.” (Id., Art. 2; see also id. at 14 of 58.) Under the Dealer Agreement, Mall agreed to promote and sell GM vehicles and to

maximize customer satisfaction by providing quality service to those vehicles. (Id., Arts. 5.1.1, 5.2.1.) Mall also agreed to perform warranty repairs on GM vehicles and to timely submit true and accurate claims for payments. (Id., Arts. 7.1.4, 11.2.) GM agreed to reimburse Mall for warranty repairs in accordance with GM’s Service Policies and Procedures Manual (the “Service Manual”). (Id., Art. 7.1.4.) The Service Manual sets forth the processes for conducting warranty repairs and provides for a “job card system” to document and memorialize such repairs. (Serv. Manual, Stip. Facts Ex. K, at § 3.) Pursuant to the job card system, when a customer sought a repair, the service advisor would determine in the first instance if the vehicle qualified for warranty coverage. (Lawrence Van Pfeiffer Dep. Tr., Jeremy A. Cohen Decl. (“Cohen Decl.”) Ex. 3, at 63-64, 71-72.) The service advisor would then prepare a job card (sometimes called a “repair order”) that included, inter alia, the vehicle identification number (“VIN”), the customer’s name, the car’s mileage, and the customer’s concern or complaint. (Id. at 74-75; Serv. Manual §§ 3.2.2-3.2.3.) The job card was also to include the customer’s authorization for the repair via a signature. (Serv. Manual §§ 3.2.2,

3.2.4.) If, however, a customer signature was not available, the service manager was permitted to write a reason for the missing signature and sign the job card himself. (Id. § 3.2.4.) After the job card was completed, the service advisor would then give the repair order to a dispatcher, who would assign the repair to a technician. (Pfeiffer Dep. Tr. at 76, 79.) The technician would perform a diagnostic procedure to confirm the root cause of the identified problem, record any diagnostic code on the repair ticket, and then make the repair. (Id. at 79-81.) The technician would then return the repair order to the service advisor, who would communicate with the customer, “document everything,” and close the repair order. (Id. at 88-89.) “In May of 2017, GM conducted a regional review of warranty reimbursement claims

which Mall had submitted to GM and which GM had paid.” (Stip. Facts ¶ 15.) Following that review, in a May 16, 2017 letter, GM advised Mall that a “high number” of its warranty claims were “being processed for used vehicle locations, resulting in . . . questions as to the circumstances of these repairs and if they are compliant with the [policies and procedures in the Service Manual].” (5/16/17 Ltr., Cohen Decl. Ex. 13.) GM therefore stated that it would no longer compensate Mall for warranty repairs on vehicles from three used car retailers, i.e., CarMax Auto Superstores (“CarMax”), Carvana Company (“Carvana”), and DriveTime Automotive Group (“DriveTime”) (collectively, the “Used Car Companies”), unless Mall received pre-authorization for those repairs from GM. (Id.) That same day (May 16, 2017), Ray Moffat, who was a service advisor who handled many of the repair orders from Carvana and DriveTime, told Mall’s service manager, Walter Craig Colender, that he was quitting. (Jane Ann Estes Dep. Tr., Cohen Decl. Ex 12, at 54; Leonard L. Yackimowicz Dep. Tr., Cohen Decl. Ex. 4, at 202-03; John Niessen Dep. Tr., Cohen Decl. Ex. 5 at 61; Walter Craig Colender Dep. Tr., Cohen Decl. Ex. 2, at 170-72.) Moffatt sent a text message

that evening to some of his co-workers—including Larry Pfeiffer, Mall’s Service Manager, and Leonard Yackimowicz, a dispatcher—which stated: “Craig knows everything, the truth, everything wasn’t falling back on me and Craig. I quit today. Sorry guys good while it lasted.” (5/16/17 Text Mssg., Cohen Del. Ex. 15.) Three days later, on May 19, 2017, GM sent Mall a more detailed letter with the results of that month’s regional review. (Stip. Facts ¶ 16 and Ex. D.) The letter advised Mall that GM had identified $114,178.60 of charges that had been submitted for reimbursement and that deviated from the standards for reimbursement set forth in GM’s policies. (5/19/17 Ltr., Stip. Facts Ex. D, at 1-2.) The letter further advised Mall that a debit would be processed in that amount against

Mall’s account. (Id. at 2) Along with the letter, GM provided Mall with a detailed spreadsheet, listing the specific charges that had been submitted that GM had identified as deviating from its policies and providing explanations of the precise deviation that was identified with respect to each charge. (5/19/17 Spreadsheet, Cohen Decl. Ex. 14.) Among the deviations listed were: the diagnostic codes provided could not have been generated by the make or model of the car, there was no customer signature and no reason stated for why it was missing, and there were different mileages reported in different places for the same car. (See, e.g, id. at 4, 6, 11 of 45.) The spreadsheet also indicated that, in one instance, CarMax had reported that the vehicle purportedly repaired had been in Georgia and had not been brought to Mall’s dealership in New Jersey to have work performed. (Id. at 21 of 45.) Between May 30, 2017 and June 13, 2017, Mall terminated technician Craig Nicholson, Service Manager Pfeiffer, and Dispatcher Yackimowicz. (Stip.

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MALL CHEVROLET, INC. v. GENERAL MOTORS LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/mall-chevrolet-inc-v-general-motors-llc-njd-2021.