Malik v. Amazon.com Services, LLC

CourtDistrict Court, W.D. North Carolina
DecidedJanuary 12, 2024
Docket3:21-cv-00627
StatusUnknown

This text of Malik v. Amazon.com Services, LLC (Malik v. Amazon.com Services, LLC) is published on Counsel Stack Legal Research, covering District Court, W.D. North Carolina primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Malik v. Amazon.com Services, LLC, (W.D.N.C. 2024).

Opinion

UNITED STATES DISTRICT COURT WESTERN DISTRICT OF NORTH CAROLINA CHARLOTTE DIVISION 3:21-cv-627-MOC-DCK

MIRANDA MALIK, ) ) Plaintiff, pro se, ) ) vs. ) ORDER ) AMAZON.COM PRICES, LLC, ) ) ) Defendant. ) __________________________________________)

THIS MATTER comes before the Court on the parties’ cross Motions for Summary Judgment. (Doc. Nos. 45, 65). I. BACKGROUND A. Procedural Background Plaintiff filed this action against her former employer Defendant Amazon.com Prices, LLC (“Amazon” or “Defendant”) on November 22, 2021, after her employment was terminated. (Doc. No. 1). Plaintiff filed an Amended Complaint on February 8, 2022. (Doc. No. 13). Defendant filed the pending summary judgment motion on April 3, 2023. (Doc. No. 45). Plaintiff filed her own summary judgment motion on July 10, 2023. (Doc. No. 65). The Court held a hearing on the summary judgment motions on October 23, 2023. This matter is now ripe for disposition. B. Factual Background Defendant Amazon hired Plaintiff as a Seasonal Fulfillment Associate for the CLT4 location in Charlotte, North Carolina on April 19, 2020. (Def. Ex. A). Subsequently, Amazon 1 hired Plaintiff as a Full-time Fulfillment Associate at the CLT4 location in Charlotte, effective August 2, 2020. (Def. Ex. B). When hired, Plaintiff was provided with Amazon’s policies and procedures. (Def. Ex. C, D; Pl.’s Dep., 55:18–25, 106:15–25). Relevant here, Amazon’s manual includes an Attendance and Punctuality policy, stating: “[i]f you are going to be absent or late to work, we expect to hear from you before the start of your workday. Please be aware that

unsatisfactory attendance may be a basis for disciplinary action, up to and including dismissal.” (Id. at 154). The manual further states: “[i]f you are unable to meet attendance requirements due to medical, family, or personal reasons, contact the Employee Resource Center and/or review information on Inside Amazon to determine whether you might qualify for leave of absence or accommodation. If an associate has not reported to work or called in for three (3) consecutive workdays, in most cases the company will consider the associate to have resigned, and employment will be terminated.” (Id.). Additionally, Amazon’s Leaves of Absence policy states, “[a]n eligible employee must work with Disability and Leave Services (DLS) to notify the Company of their need for an approved Leave of Absence (LOA) and complete an application

for a LOA.” (Id. at 161). Finally, Amazon’s Employees with Disabilities policy states that “[e]mployees may initiate an accommodation request online or by phone. . . . DLS typically requires medical certification to verify the existence of a disability and functional limitations caused by the disability, to identify potential reasonable accommodations, and/or to assess any safety or health risks that may impact your ability to safely perform your job, with or without reasonable accommodation.” (Id. at 166). On August 21, 2020, Plaintiff hit her head on a video monitor at work. (Def. Ex. F). Amazon’s on-site medical team (“AMCARE”) treated Plaintiff with over-the-counter medication and ice. (Def. Ex. F; Ex. G, at 28-29). AMCARE staff determined that Plaintiff was able to 2 return to work because she was oriented, alert, and could see well out of both eyes. (Def. Ex. G at 28–29). Sometime between August 21, 2020 and August 27, 2020, Plaintiff filed a complaint with the North Carolina Department of Labor, Occupational Safety and Health Division (“NC DOL OSH”), alleging health and/or safety hazards at Amazon’s facility. (Def. Ex. T). By letter dated

August 27, 2020, NC DOL OSH notified Defendant it had received a complaint about health and/or safety hazards at Amazon’s facility. See (Def. Ex. T). That letter did not identify the name of the Complainant. (Id.). By letter dated August 27, 2020, NC DOL OSH notified Plaintiff that NC DOL OSH had requested Defendant to take corrective action to remove the safety hazards. See (Def. Ex. U). On September 9, 2020, the NC DOL OSH sent Plaintiff a letter, stating, “the case can be closed on the grounds that the hazardous conditions have been corrected (or no longer exist).” (Def. Ex. V). Plaintiff missed work on August 22, 26, 27, 28, and 29. (Def. Ex. G at 25–28; Def. Ex. D at 102:21-24). On August 27, 2020, Workers’ Compensation Manager Ben Woods spoke with

Plaintiff via telephone and advised her to return to the site to complete the workers’ compensation claims process. (Def. Ex. H). Plaintiff did not report to Amazon to complete the workers’ compensation paperwork because, she claims, she was unable to drive. (Id.). Plaintiff further suggested that her doctor had taken her out of work for a week due to concussion symptoms. (Def. Ex. I). Plaintiff did not provide a doctor’s note or any other medical documentation to support her claim. (Def. Ex. I, J). Woods informed Plaintiff that any missed time on or after August 27, 2020, would not be covered by workers’ compensation leave and that Plaintiff would need to arrange for personal leave or unpaid time off. (Def. Ex. H). Plaintiff never contacted Defendant to arrange for her absences to be covered as personal 3 leave or unpaid time off as part of a leave of absence as required by company policy. (Def. Ex. D, at 98:4–13). On August 30, 2020, at 11:20 a.m. Plaintiff left herself a note providing: (1) an Amazon telephone number; (2) “mailbox was full”; and (3) “[p]oint system. 3 days time off or termination.” (Def. Ex. K). On August 31, 2020, Plaintiff came to the facility to complete the workers’ compensation paperwork. (Def. Ex. L; Def. Ex. D, at 81:24–82:11, 83:19–85:13). She

received more direct instruction, as the Authorization for Initial Medical Evaluation form stated that “[i]f the doctor releases you to return to work, with or without restrictions, you should return to work to discuss next steps. If the doctor determines you are unable to work, you should go home and immediately contact your WC Manager and the Amazon Leave of Absence team.” (Def. Ex. L at 33). The next day, September 1, 2020, Plaintiff saw an approved physician, who cleared her to work starting September 2, 2020, with no restrictions. (Def. Ex. M). Subsequently, Plaintiff treated with her primary care physician who told her to return to work on September 7, 2020. (Def. Ex. N). Defendant maintains that it did not receive this doctor’s note from Plaintiff during

her employment, but instead during discovery. After being cleared by the Amazon approved physician, Plaintiff did not provide Defendant her primary care physician’s note, or any other medical documentation, to challenge her return-to-work status. (Def. Ex. M at 70). On September 1, 2020, Defendant informed Plaintiff that she had missed two shifts and was at risk of termination due to job abandonment. (Def. Ex. O, P). Despite receiving job abandonment warnings, Plaintiff did not report to her shifts on September 3, 4, or 5. (Def. Ex. D at 87:16–22; Def. Ex. O, P). On September 5, Plaintiff received another message notifying her that she missed two shifts and was at risk of termination for job abandonment. (Def. Ex. O, P). On September 7, after failing again to report to work, Plaintiff received a notice of 4 termination for job abandonment. (Def. Ex. Q). On September 9, Plaintiff emailed Amazon’s “AskHR” email address asking why she was denied workers’ compensation and terminated. (Def. Ex. P). Amazon reiterated that she was terminated for violating the Company’s attendance policy. (Id.). Plaintiff subsequently filed this action. Plaintiff’s Amended Complaint alleges

discrimination and retaliation based on sex under Title VII of the Civil Rights Act of 1964 (“Title VII”)1 and disability discrimination and retaliation under the Americans with Disability Act (“ADA”). Plaintiff also sues for a violation of the Retaliatory Employment Discrimination Act, N.C. GEN. STAT.

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Malik v. Amazon.com Services, LLC, Counsel Stack Legal Research, https://law.counselstack.com/opinion/malik-v-amazoncom-services-llc-ncwd-2024.