Lu v. Capital One, N.A.

CourtDistrict Court, N.D. Ohio
DecidedSeptember 12, 2025
Docket1:25-cv-01057
StatusUnknown

This text of Lu v. Capital One, N.A. (Lu v. Capital One, N.A.) is published on Counsel Stack Legal Research, covering District Court, N.D. Ohio primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lu v. Capital One, N.A., (N.D. Ohio 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT NORTHERN DISTRICT OF OHIO EASTERN DIVISION

HONG CHRIS LU, CASE NO. 1:25-cv-1057

Plaintiff,

vs. MAGISTRATE JUDGE JAMES E. GRIMES JR. CAPITAL ONE, N.A., et al.,

Defendants. MEMORANDUM OPINION AND ORDER

Pro se plaintiff Hong Chris Lu filed a five-count complaint against Defendant Capital One, N.A., and Defendant HP, Inc., stemming from a dispute about a computer that Lu purchased from HP using his Capital One credit card. Capital One has filed under Federal Civil Procedure Rule 12(c) a Motion for Judgment on the Pleadings, Doc. 18, which Lu opposes, Doc. 22. After Capital One filed its Motion, Lu timely filed a Motion for leave to file a First Amended Complaint, Doc. 23, which is unopposed.1 For the reasons explained below, I grant in part and deny in part Capital One’s Motion, and grant in part and deny in part Lu’s Motion.

1 Under the Case Management Schedule, Lu’s motion for leave to amend his complaint was filed on August 28, 2025, and any opposition was due seven calendar days later. See Doc. 15, at 2. Capital One did not file an opposition within seven days of that date or seek leave to file a late opposition. So the motion is unopposed. Background facts2 On May 28, 2023, Lu purchased a computer from HP through HP’s website using his Capital One credit card. Doc. 1-1, at 5, ¶10. HP delivered the

computer to Lu’s home. Id. Lu turned the computer on but “it was defective, displaying no image whatsoever when powered on.” Id. at ¶11. That day, Lu contacted HP’s technical support personnel, who ran a two-hour diagnostics scan on the computer and “determined that the graphics card was defective.” Id. at 5–6, ¶12. HP issued a replacement order. Id. at 6, ¶13. After about three weeks, Lu hadn’t received “the promised

replacement,” so he wrote to HP’s CEO. Id. at ¶14. An HP Store Escalation Manager emailed Lu and stated that he would email Lu “an Express Exchange Form to sign and that he would send the replacement computer in a[n] express way.” Id. at ¶15. HP never sent the replacement computer and “continued to ignore the issue.” Id. at ¶16. So Lu contacted Capital One and disputed the charge on his credit card. Id. As a result, a Capital One “fraud detection employee” conducted a 90-

minute call with various HP departments and “confirmed with HP representatives that the computer was indeed defective and documented this

2 The background facts are taken from Lu’s Complaint. In his proposed First Amended Complaint, Lu modifies some of the background facts to indicate whether he or his adult son Michael took the actions recited in the Complaint. See Doc. 23, Doc. 23-1. These new facts are not relevant to the legal discussions herein. For convenience, I recite the facts as Lu alleged them in his Complaint. in Capital One’s system.” Id. at ¶17. The Capital One employee “assured [Lu] that HP would replace the defective computer and that Capital One would protect [Lu’s] rights regarding the disputed charge.” Id.

Nevertheless, on July 20, 2023, Lu received from Capital One a letter “falsely stating that ‘goods were as described and received in good condition.’” Id. at ¶18. Capital One “began charging payments, late fees, and interest on the disputed amount.” Id. at ¶19. Lu alleges that Capital One disregarded evidence and that its credit card “prominently advertises fraud protection but failed to provide this protection in [Lu’s] case despite clear evidence of a

defective product.” Id. at 7, ¶20(b),(c). On October 7, 2024, Capital One hired a debt collector and filed a collection action against Lu in state court for the disputed amount. Id. at ¶25. Lu’s Complaint alleges that Capital One violated the Ohio Consumer Sales Practices Act (OCSPA), the Fair Credit Billing Act (FCBA), the Truth in Lending Act (TILA), and the Fair Debt Collection Practices Act (FDCPA). Doc. 1-1, at 4–11. In its Motion, Capital One argues that Lu’s Complaint fails to

state a claim for relief on the OCSPA, FCBA, and FDCPA claims and that the FCBA and the TILA claims are barred by the one-year statute of limitations. Legal Standard Rule 12(c) standard “After the pleadings are closed—but early enough not to delay trial—a party may move for judgment on the pleadings.” Fed. R. Civ. P. 12(c). A court evaluates a Rule 12(c) motion “using the same standard that applies to … a motion to dismiss under Rule 12(b)(6).” Moore v. Hiram Twp., Ohio, 988 F.3d 353, 357 (6th Cir. 2021). A complaint must contain sufficient factual matter,

accepted as true, to “state a claim to relief that is plausible on its face.” Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 570 (2007); see Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009). “When ruling on a defendant’s motion to dismiss on the pleadings, a district court ‘must construe the complaint in the light most favorable to the plaintiff, accept all of the complaint’s factual allegations as true, and determine whether the plaintiff undoubtedly can prove no set of facts

in support of his claim that would entitle him to relief.’” Barber v. Charter Twp. of Springfield, Michigan, 31 F.4th 382, 386–87 (6th Cir. 2022) (quoting Engler v. Arnold, 862 F.3d 571, 574–75 (6th Cir. 2017)); see United Food & Com. Workers, Loc. 1995 v. Kroger Co., 51 F.4th 197, 202 (6th Cir. 2022) (courts “will not blindly accept legal conclusions nor draw unwarranted factual inferences from either the complaint or the answer.”) (citing Barber, 31 F.4th at 387). In addition to reviewing the allegations in the complaint and attached

exhibits, a court “may consider … public records, items appearing in the record of the case and exhibits attached to defendant’s motion to dismiss so long as they are referred to in the Complaint and are central to the claims contained therein.” Bassett v. Nat’l Collegiate Athletic Ass’n, 528 F.3d 426, 430 (6th Cir. 2008) (citing Amini v. Oberlin Coll., 259 F.3d 493, 502 (6th Cir. 2001)). Rule 15 standard Federal Rule of Civil Procedure 15(a)(2) provides that a court should freely give leave to a party to amend a complaint “when justice so requires.”

But a court may deny a party leave to amend under a number of circumstances, including bad faith, undue delay, dilatory motives, undue prejudice to the opposing party, repeated failure to cure deficiencies in prior amendments, and futility. Glazer v. Chase Home Fin. LLC, 704 F.3d 453, 458 (6th Cir. 2013), abrogated on other grounds by Obduskey v. McCarthy & Holthus LLP, 586 U.S. 466, 139 (2019); see Foman v. Davis, 371 U.S. 178, 182 (1962).

Analysis 1. Lu has failed to state a claim against Capital One under the Ohio Consumer Sales Practices Act

In count one of his Complaint, Lu alleges that Capital One violated the Ohio Consumer Sales Practices Act, Ohio Revised Code § 1345 et seq. Doc. 1-1, at 7–8.

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Lu v. Capital One, N.A., Counsel Stack Legal Research, https://law.counselstack.com/opinion/lu-v-capital-one-na-ohnd-2025.