Ley v. Wisconsin Bell, Inc.

819 F. Supp. 2d 864, 24 Am. Disabilities Cas. (BNA) 1071, 2011 U.S. Dist. LEXIS 50695, 2011 WL 1792918
CourtDistrict Court, E.D. Wisconsin
DecidedMay 11, 2011
DocketCase No. 09-C-1108
StatusPublished
Cited by1 cases

This text of 819 F. Supp. 2d 864 (Ley v. Wisconsin Bell, Inc.) is published on Counsel Stack Legal Research, covering District Court, E.D. Wisconsin primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Ley v. Wisconsin Bell, Inc., 819 F. Supp. 2d 864, 24 Am. Disabilities Cas. (BNA) 1071, 2011 U.S. Dist. LEXIS 50695, 2011 WL 1792918 (E.D. Wis. 2011).

Opinion

MEMORANDUM AND ORDER

WILLIAM C. GRIESBACH, District Judge.

On January 24, 2007, plaintiff Mary Ley (Ley) filed a complaint against her former employer, Wisconsin Bell, Inc. (Wisconsin Bell), alleging Wisconsin Bell violated the Americans with Disabilities Act (ADA) by terminating her employment shortly after — and because — she was diagnosed with Multiple Sclerosis (MS). Ley also alleges that Wisconsin Bell terminated her in retaliation for her use of leave under the Family and Medical Leave Act (FMLA). Wisconsin Bell counters that Ley was terminated because of her poor handling of several phone calls at work. Wisconsin Bell now moves for summary judgment pursuant to Rule 56 of the Federal Rules of Civil Procedure. For the reasons set forth herein the motion will be denied.

I. Background

Ley started her employment with Wisconsin Bell in 2001 and worked for the company until her termination on August 31, 2007. She was a customer service representative who worked in the Appleton, Wisconsin call center. Ley’s responsibilities included fielding incoming calls from residential customers who called with questions regarding service, billing, and orders. At the call center Ley worked in a cubicle and used a computer and headset to handle her calls.

In February 2007 Ley began having serious medical problems. (Compl. ¶ 19.) She experienced earaches, vertigo and difficulty speaking. She was only able to work about one hour per week and, in March 2007, Wisconsin Bell approved her use of FMLA leave. (Compl. ¶ 20.) On March 29, 2007 Ley was diagnosed with multiple sclerosis.

After her diagnosis Ley asked Wisconsin Bell to accommodate her by reducing her overtime hours and allowing her to take medical leaves. Wisconsin Bell generally complied with her accommodation requests. (Compl. ¶ 85.) In early April 2007, Ley started a six-week short term disability leave. (Compl. ¶ 86.) She returned to work on May 15, 2007 on a reduced work schedule of 5 hours per day. (Compl. ¶ 89.) On July 1, 2007 Ley resumed a normal 40 hour per week schedule. Her doctor advised her not to work overtime and Wisconsin Bell accommodated her in that respect. On July 23, 2007 Ley took 3.25 hours of approved medical leave. (Compl. ¶ 93.)

During the six years she worked at Wisconsin Bell Ley generally received positive performance reviews. (Def.’s Resp. to [867]*867Plaintiffs Additional Prop. Findings of Fact, hereinafter “DRPF”, Dkt. 27 at ¶ 8.) She received dozens of awards, certificates, and congratulatory notes for her work. (DRPF ¶ 9.)

At the Appleton call center Wisconsin Bell had a system in place to monitor and review phone calls. The company maintained audio recordings of all calls handled by customer service representatives at the call center. (Plaintiffs Resp. to Def. Proposed Findings of Fact, hereinafter “PRDFF”, Dkt. 23 at ¶ 20.) For 25 % of such calls the company also recorded the employees’ computer activity during the call. (Id.) Wisconsin Bell’s Contact Quality Center evaluated a portion of calls handled by each customer service representative each month. (PRDFF ¶ 24.)

In the present lawsuit the parties dispute Ley’s handling of at least three specific phone calls, the details of which are addressed in the analysis section of this decision. For context it is worth noting several undisputed facts related to the calls. On September 5, 2006 Ley fielded a phone call while working in the Appleton call center. The next day she received a “final written warning” for her handling of the call. (PRDFF ¶3 1.) Approximately eleven months later, on August 2, 2007, a customer named Ms. Wells complained to management about how Ley handled an August 1, 2007 phone call. (PRDFF at ¶ 45.) Ley’s supervisor, Cheryl Devroy, learned of the August 1st call from the manager who took Ms. Wells’ complaint about Ley. (PRDFF ¶ 46.) On August 3, 2007 Ley fielded a phone call from a different customer named Ms. Smith. (PRDFF ¶ 47.) The call center’s Contact Quality Center recorded the August 3rd call and at some point Manager Devroy listened to the call. (PRDFF ¶¶ 54-55.) After learning about and reviewing the calls Manager Devroy discussed the phone calls with her boss, Senior Manager Al Rock-man.

On August 14, 2007 Manager Devroy met with Ley to discuss Ley’s handling of the August 1st and August 3rd phone calls — calls the company recorded and reviewed. (PRDFF ¶ 59.) At that time Ley requested union representation, which she was entitled to as a member of the Communication Workers of America Union. (PRDFF ¶ 4 and ¶ 59.) The next day Ley and her union representative met with Wisconsin Bell managers. (PRDFF ¶ 60.) At the conclusion of the meeting Ley was “suspended pending termination”. (Id.) A Union-Management Review Board was set for August 30, 2007 to allow the Union an opportunity to explain why Ley should not be terminated. (PRDFF ¶ 63.) At the hearing Wisconsin Bell and Ley — who was again represented by the Union- — -reviewed Ley’s handling of the August 1st and August 3rd 2007 phone calls. Wisconsin Bell terminated Ley’s employment the day after the hearing. (PRDFF ¶ 69.)

After her termination Ley obtained a Right to Sue Letter from the Equal Employment Opportunity Commission (“EEOC”) and then filed the present suit claiming that Wisconsin Bell’s termination violated her FMLA and ADA rights. Ley’s complaint alleges that Wisconsin Bell terminated her because of her disability and because she took FMLA medical leave.

II. Summary Judgment Standard

“The court shall grant summary judgment if the movant shows that there is no genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.” Fed.R.Civ.P. 56(a); see also Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986); Celotex Corp. v. Catrett, 477 U.S. 317, 324, 106 S.Ct. 2548, 91 L.Ed.2d [868]*868265 (1986); McNeal v. Macht, 763 F.Supp. 1458, 1460-61 (E.D.Wis.1991). “Material facts” are those under the applicable substantive law that “might affect the outcome of the suit.” See Anderson, 477 U.S. at 248, 106 S.Ct. 2505. A dispute over “material fact” is “genuine” if “the evidence is such that a reasonable jury could return a verdict for the nonmoving party.” Id. A party asserting that a fact cannot be or is genuinely disputed must support the assertion by: “(A) citing to particular parts of materials in the record, including depositions, documents, electronically stored information, affidavits or declarations, stipulations (including those made for purposes of the motion only), admissions, interrogatory answers, or other materials; or (B) showing that the materials cited do not establish the absence or presence of a genuine dispute, or that an adverse party cannot produce admissible evidence to support the fact.” Fed.R.Civ.P. 56(c)(1). “An affidavit or declaration used to support or oppose a motion must be made on personal knowledge, set out facts that would be admissible in evidence, and show that the affiant or declarant is competent to testify on the matters stated.” Fed.R.Civ.P.

Free access — add to your briefcase to read the full text and ask questions with AI

Related

Matthews v. Waukesha County
937 F. Supp. 2d 975 (E.D. Wisconsin, 2013)

Cite This Page — Counsel Stack

Bluebook (online)
819 F. Supp. 2d 864, 24 Am. Disabilities Cas. (BNA) 1071, 2011 U.S. Dist. LEXIS 50695, 2011 WL 1792918, Counsel Stack Legal Research, https://law.counselstack.com/opinion/ley-v-wisconsin-bell-inc-wied-2011.