Lee v. Pep Boys-Manny Moe & Jack of California

186 F. Supp. 3d 1014, 2016 U.S. Dist. LEXIS 64320, 2016 WL 2851571
CourtDistrict Court, N.D. California
DecidedMay 16, 2016
DocketCase No. 12-cv-05064-JSC
StatusPublished
Cited by2 cases

This text of 186 F. Supp. 3d 1014 (Lee v. Pep Boys-Manny Moe & Jack of California) is published on Counsel Stack Legal Research, covering District Court, N.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Lee v. Pep Boys-Manny Moe & Jack of California, 186 F. Supp. 3d 1014, 2016 U.S. Dist. LEXIS 64320, 2016 WL 2851571 (N.D. Cal. 2016).

Opinion

ORDER RE: CROSS-MOTIONS FOR SUMMARY JUDGMENT

JACQUELINE SCOTT CORLEY, United States Magistrate Judge

This action arises out of the attempted collection of debt incurred by Plaintiff Andrew Lee (“Plaintiff’) as a result of his alleged misuse of his employee discount and for changing the oil on his car while at work at Defendant The Pep Boys Manny Moe & Jack of California (“Pep Boys”). Plaintiff alleges that the settlement demand letter that Defendants Palmer Rei-fler & Associates (“Palmer”) and Patricia Hastings (“Hastings”) sent to him violated various provisions of the Fair Debt Collection Practices Act (“FDCPA”), 15 U.S.C. § 1692, and the California Unfair Competition Law (“UCL”), Cal. Bus. & Prof. Code § 17200. Now pending before the Court are Defendants’ motion for summary judgment and Plaintiffs cross-motion for partial summary judgment.' (Dkt. Nos’ 180, 181.)1 Upon consideration of the parties’ submissions, and having had the benefit of oral argument on April 14, 2016, thé Court GRANTS IN PART Defendants’ motion for summary judgment and GRANTS IN PART Plaintiffs motion for partial summary judgment.

BACKGROUND

A. Summary Judgment Evidence

. Pep Boys, a California corporation with retail auto stores throughout the state, employed Plaintiff at their Pasadena location beginning in 2004. (Dkt. No. 180-3 at 4.) As of 2012, Plaintiff worked as an “Express Service Technician.” (Id at 18.) On April 17, 2012, Plaintiff was terminated for allegedly performing an oil change on his own car at Pep Boys’ garage and for improperly using his employee discount. (Dkt. No. 181-2-¶ 2.)

1. Pep Boys’ Policies

Pep Boys enacted written policies governing employees’ work, including rules about employees working on their own cars while on the job and use of their employee discounts. Plaintiff saw those policies for the first time sometime in 2010—that is, prior to his termination. (Dkt. No. 180-3 at 17, 32-35.)

With respect to employees servicing their own cars, at the time of Plaintiffs incident in 2011 Pep Boys had implemented a written policy entitled “Standard Operational Procedures” regarding the company’s “Working on My Own Vehicle Program[.]” (Dkt. No. 136-1 ¶ 5; id. at 7-8.) The policy permits certain employees—specifically, “flat rate” associates working as “Master Technicians, EP Technicians, Technicians A & B, and Mechanics”—to service, maintain, and replace parts on their own cars at the Pep Boys location where they work subject to certain restrictions. (Id. at 7.) The policy also clearly states that “non-flat rate associates are not permitted this benefit, No exceptions.” (Id.) Those employees eligible for the program must meet a number of requirements in order to service [1018]*1018their own cars, including: (1) sign an agreement release and assumption of liability form each time they work on their cars; (2) have their manager sign the same forms; (3) be “off the clock” when they service their cars; (4) work in certain hours, specifically off-peak even hours on Tuesdays, Wednesdays, or Thursdays unless the Area Director provides approval otherwise; (5) obtain a work order from the service manager and obtain prior approval from the Area Director for the work done. (Id.)

As for the employee discount, a section of Pep Boys’ Standard Operational Procedures entitled “Associate Discount” permitted employees to purchase most merchandise at a 20 percent discount. (Dkt. No. 136-1 ¶ 5; id. at 5.) Pep Boys had several iterations of the written policy in place. In one document, the policy provides that the discount “is for personal use and the use of the [employee’s] spouse and dependent ehildren[.]” (Id. at 5.) Elsewhere, in an employee handbook, the rule is written to apply only to an employee’s spouse. (See Dkt. No. 181-1 at 254 (“Pep Boys associate discount program is for individual personal usage by the associate and/or their spouse.”),) A separate page of an employee training manual entitled “Associate Dishonesty” clarifies that employees are “ONLY allowed to give some discounts to your spouse, dependent children or dependent parents” and labels providing the employee discount to friends as internal theft. (Dkt. No. 180-3 at 32 (emphasis in original),) Mr. MacDonald conceded that it could be confusing to an associate to have these policies with varied terms. (Dkt. No. 181-1 at 176.) He also told Plaintiff that ten different employees could have ten different interpretations of the policy. (Id. at 175.) Regardless, both Mr. MacDonald and Pasadena Shop Service Manager Jeff Hayden averred that Pep Boys never permitted employees to extend the merchandise discount to friends. (Dkt. No. 136-3 ¶ 10; Dkt. No. 136-2 ¶6.) At least one version of the policy explicitly stated as much. Training on this employee discount policy is part of Pep Boys’ initial employee training. (Dkt. No. 136-2 ¶ 6.)

In any event, when Pep Boys employees give their discount to qualified individuals, the family member brings the merchandise to the cashier, identifies the employee and the employee’s number, and the cashier rings up the transaction for the qualified family member. (Dkt. No. 136-3 ¶ 12.)

2. Plaintiffs Purported Misconduct, Investigation & Termination

On April 12, 2012, after clocking into work, Plaintiff serviced his own car using oil and an oil filter that he had purchased earlier. (Dkt. No. 180-3 at 7, 27; Dkt. No. 181-1 at 182-183.) Plaintiff was not eligible for the Working on My Own Vehicle Program because he was an Express Tech compensated on a piece-rate basis, not a flat-rate technician. (Dkt. No. 181-1 at ISO-81.) Plaintiff did not seek permission from a manager either before or after he did the work. (Dkt. No. 180-3 at 7-8.)

Plaintiff also admitted to allowing his friend Michelle Bacca to use his employee discount privilege. (Dkt. No. 180-3 at 12; see also Dkt. No. 136-3 ¶ 11.) Ms. Bacca was the customer in the transaction; Plaintiff was not present in the store at the time. (Dkt. No. 180-3 at 11.) Plaintiff testified that his shop service advisor, Mr. Hayden, gave him permission to have friends use the discount. (Dkt. No. 136-10 at 30-32; Dkt. No. 136-11 at 18-19.) Mr. Hayden, in contrast, averred that no such conversation occurred, that he never gave Plaintiff permission to extend the discount to his friend, and that he did not approve, authorize, or handle the transaction. (Dkt. No. 136-2 ¶ 7.) During Pep Boys’ internal investigation of the incident, Plaintiff stat[1019]*1019ed that he did not realize he had violated Pep Boys’ policy by letting Ms. Bacca use his discount. (Dkt. No. 180-3 at 28; Dkt. No. 181-1 at 178-179.) Plaintiff represented that he had given his discount two or three times to family and friends. (Dkt. No. 180-8 at 28.) He used his employee discount for the car of his mother, Chung Wah Lee, and on that occasion the transaction was between Plaintiff and Pep Boys, not Chung Wah Lee and Pep. Boys. (Dkt. No. 136-10 at 36-39; Dkt. No. 180-3 at 11; see also Dkt. No. 181-2 ¶ 2.)

Mr. MacDonald conducted an internal investigation on Pep Boys’ behálf, and Pep Boys ultimately terminated Plaintiffs employment. In a written statement at the end of the investigation, Plaintiff represented that “[t]he total loss that [he] caused for the company is $20 and [he is] willing to pay back Pep Boys.” (Dkt. No.

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186 F. Supp. 3d 1014, 2016 U.S. Dist. LEXIS 64320, 2016 WL 2851571, Counsel Stack Legal Research, https://law.counselstack.com/opinion/lee-v-pep-boys-manny-moe-jack-of-california-cand-2016.