Kohler v. Whaleco, Inc.

CourtDistrict Court, S.D. California
DecidedNovember 25, 2024
Docket3:24-cv-00935
StatusUnknown

This text of Kohler v. Whaleco, Inc. (Kohler v. Whaleco, Inc.) is published on Counsel Stack Legal Research, covering District Court, S.D. California primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Kohler v. Whaleco, Inc., (S.D. Cal. 2024).

Opinion

1 2 3 4 5 6 7 8 UNITED STATES DISTRICT COURT 9 SOUTHERN DISTRICT OF CALIFORNIA 10 11 KRISTEN KOHLER, individually and Case No.: 24-cv-00935-AJB-DEB on behalf of all others similarly situated, 12 ORDER GRANTING IN PART AND 13 Plaintiff, DENYING IN PART DEFENDANT’S MOTION TO COMPEL 14 v. ARBITRATION; DENYING MOTION 15 TO STAY DISCOVERY AS MOOT WHALECO, INC., a Delaware 16 Corporation, d/b/a Temu; and DOES 1-10, (Doc. No. 8) 17 Defendants. 18 19 20 21 22

23 24 Before the Court is Defendant Whaleco Inc.’s (“Whaleco” or “Defendant”) motion 25 to compel arbitration. (Doc. No. 8.) Plaintiff Kristen Kohler (“Plaintiff”) opposes the 26 motion. (Doc. No. 13.) The motion is fully briefed. (Doc. Nos. 8, 13, 18.) Pursuant to Local 27 Civil Rule 7.1.d.1, the Court finds the matter suitable for disposition without oral argument. 28 For the reasons set forth below, the Court GRANTS IN PART and DENIES IN PART 1 Defendant’s motion. The Court also DENIES as moot Defendant’s motion to stay 2 discovery pending resolution of the motion to compel arbitration. (Doc. No. 31.) 3 I. BACKGROUND 4 A. The Parties 5 Plaintiff Kohler is a customer of Whaleco, an e-commerce company that operates 6 www.Temu.com (“Temu”), an online retailer that sells merchandise ranging from clothing, 7 beauty and health products, home and kitchen products, sports goods, appliances, pet 8 supplies, toys, and games. (Complaint, (“Compl.”), Doc. No. 1, ¶ 1.) Temu operates both 9 a website (the “Temu Website”) and mobile application. (Mot. to Compel Arbitration, 10 (“Mot.”), Doc. No. 8-1, at 1.) In February 2024, Plaintiff purchased seven items through 11 the Temu Website. (Compl. ¶¶ 22, 26; Mot. at 2.) 12 B. Plaintiff’s Complaint 13 On May 28, 2024, Plaintiff filed a class action complaint against Whaleco, stemming 14 from Whaleco allegedly misrepresenting the nature and amount of price discounts on 15 products sold on the Temu Website. (Compl. ¶ 6.) Specifically, Plaintiff alleges Defendant 16 lists fake, inflated “Reference Prices” for products, which are stricken-through, and which 17 appear adjacent to Temu’s much lower actual sales prices “to dupe consumers into 18 believing they are buying main line retail products at reduced prices.” (Id. ¶ 10.) The 19 Complaint alleges, “[t]he Reference Prices listed on Defendant’s Temu website do not 20 represent a former price at all—much less a prevailing market price in the preceding three 21 months.” (Id.) The Complaint additionally alleges Plaintiff and class members “were 22 misled into paying more for Defendant’s products than they would have paid absent the 23 Reference Prices.” (Id. ¶ 65.) Plaintiff purports to represent a class defined as “[a]ll persons 24 who, while in the State of California, purchased one or more products from Defendant’s 25 Temu website that were represented as discounted from a higher struck-through reference 26 price from the period of February 24, 2020 to the present (the ‘Class Period’) and who have 27 not received a refund or credit from their purchase(s).” (Id. ¶ 115.) Plaintiff brings claims 28 against Defendant for violating California’s Unfair Competition Law (“UCL”), 1 || California’s False Advertising Law (“FAL”), and California’s Consumers Legal Remedies 2 || Act “CLRA”). Ud. □ 128-56.) 3 C. Temu’s Terms & Registration Interface 4 In February 2024, Temu required prospective buyers to create a Temu account and 5 ||accept Temu’s Terms of Use (Ex. A to Mot., (“Terms”), Doc. No. 8-3), prior to purchasing 6 || any products. (Declaration of Michael Trinh (“Trinh Decl.”), Doc. No. 8-2, J 3-4.) When 7 Plaintiff registered for a Temu account on the Temu Website through the browser 8 || application on her iOS device, a registration prompt appeared (the “Registration Prompt’) 9 || as shown below: 10 x TEMU 8 All data will be encrypted 12 Free =e oe B Special for you Within 90 days 14 15 16 Trouble signing in?

18 19 G Continue with Google 20 © continue with Facebook 21 @ Continue with Apple 22 53 By continuing, you agree to our Tx of Use an Baas

24 || (Trinh Decl. § 5, Figure 1.) The Registration Prompt has a white background, displays a 25 box for users to enter an email or phone number, and features an orange “Continue” 26 || button. (/d.) Under the orange “Continue” button, users have the alternative option to sign- 27 28 >

1 using their credentials for an existing Google, Facebook, or Apple account.! Immediately 2 || below these registration sign-in options is a notice stating, “By continuing, you agree to 3 Terms of Use and Privacy Policy.” (/d. { 6.) The words, “Terms of Use” and “Privacy 4 || Policy,” appear in bright blue, underlined font and are hyperlinked to Temu’s Terms and 5 || Privacy Policy, which users could review before accepting them. (/d.) Michael Trinh, a 6 Customer Service Manager at Whaleco since October 2022, checked Temu’s database of 7 || account records which show that Plaintiff registered an account with Temu by clicking the 8 “Continue with Google” button via an 10S device, and completed the registration process 9 || by submitting her Google account credentials.” Ud. § 1, 11, 14.) 10 After a user clicks on the “Continue with Google” button, a user is presented with 11 |}two more sign-in prompts that provide users an opportunity to review Temu’s Terms, 12 || which are hyperlinked and appear in bright blue, underlined font. Ud. J 8.) The two sign- 13 ||in prompts appear as shown below: 14 G Signin with Google 15 16 Sign in 17 to continue to Temu 18 | Email or phone | 9 Forgot email? 20 To continue, Google will share your name, email address, language preference, and profile picture with Temu. Before 7] vsing this 2ep, you can review Temu’s privacy policy and

22 Create account 23 (d., Figure 2.) 24 25 |h1 The Trinh Declaration also stipulates that users can sign in using their pre-existing X (Twitter) account 26 || credentials. (Trinh Decl. 6 n.2.) > Plaintiff takes issue with the admissibility of the Trinh Declaration and the basis for its statements. 27 || (Opposition (“Opp’n”), Doc. No. 13, at 14.) The Court considers the Trinh Declaration to assess whether Plaintiff assented to Temu’s Terms. All remaining disputes about the sufficiency of the Declaration and 28 the records on which it relies are delegated to the arbitrator. (Terms § 19.7.)

] G_ Sign in with Google 2 3 Sign in to Temu 4 @gmail.com 5 By continuing, Google will share your name, email address, language preference, and profile picture with Temu. See 6 Temu’s Privacy Policy and Terms of Service. You can manage Sign in with Google in your 7 Google Account.

( Cancel ) Continue ) 9 . 10 || Ud., Figure 3.) In sum, a user first creating a Temu account and opting to sign-in with their 11 || Google account credentials is presented with a prompt to view Temu’s hyperlinked Terms 12 total of three times and must affirmatively press a “Continue” or “Next” button to proceed 13 ||to Temu’s Website.’ (Id. 6-8.) Additionally, if a user logged out of their Temu account 14 || after registering, each time the user logs back 1n, the user is presented with the Registration 15 Prompt and must assent to the Terms by pressing the “Continue” or “Next” buttons prior 16 making a purchase on the Temu Website. (/d. § 10.) 17 D. Temu’s Terms of Use & Arbitration Provision 18 Temu’s Terms set forth the rules and restrictions governing consumers’ use of 19 || Temu’s applications, products, services, and websites. (Terms at 2.) On the first page of 20 Terms, Section 1.5 states in relevant part: 21 PLEASE BE AWARE THAT SECTION 19 BELOW CONTAINS 79 PROVISIONS GOVERNING HOW DISPUTES BETWEEN YOU AND US WILL BE RESOLVED, INCLUDING WITHOUT LIMITATION, ANY 23 DISPUTES THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THE TERMS.

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Kohler v. Whaleco, Inc., Counsel Stack Legal Research, https://law.counselstack.com/opinion/kohler-v-whaleco-inc-casd-2024.