Knox, Lora v. American Family Insurance Company

CourtDistrict Court, W.D. Wisconsin
DecidedApril 10, 2025
Docket3:23-cv-00790
StatusUnknown

This text of Knox, Lora v. American Family Insurance Company (Knox, Lora v. American Family Insurance Company) is published on Counsel Stack Legal Research, covering District Court, W.D. Wisconsin primary law. Counsel Stack provides free access to over 12 million legal documents including statutes, case law, regulations, and constitutions.

Bluebook
Knox, Lora v. American Family Insurance Company, (W.D. Wis. 2025).

Opinion

IN THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF WISCONSIN

LORA KNOX and JODY KNOX, individually and on behalf of all others similarly situated,

Plaintiffs, v. OPINION and ORDER

AMERICAN FAMILY INSURANCE 23-cv-790-wmc COMPANY, AMERICAN FAMILY MUTUAL INSURANCE COMPANY, S.I., and AMERICAN FAMILY INSURANCE MUTUAL HOLDING COMPANY,

Defendants.

Plaintiffs Lora and Jody Knox have filed a first amended complaint seeking to assert putative class action claims for breach of contract and bad faith under Wisconsin law against defendants American Family Insurance Company (“AFIC”), American Family Mutual Insurance Company, S.I. (“AFMICSI”), and American Family Insurance Mutual Holding Company (“AFIMHC”) in connection with alleged premature termination of “Rental Reimbursement Coverage” after their insured vehicle was declared a total loss. (Dkt. #24.) Defendants have filed a motion to dismiss defendants AFMICSI and AFIMHC under Federal Rule of Civil Procedure 12(b)(6), because neither entity is a party to plaintiffs’ insurance policy. (Dkt. #31.) Defendants argue further that plaintiffs have failed to allege plausibly that they were denied rental car reimbursement under the terms of their policy with AFIC for a reasonable number of days. For the reasons explained below, defendants’ motion will be granted in part as to the claims against AFMICSI and AFIMHC and denied in remaining part as to AFIC.

ALLEGATIONS OF FACT1 A. Background Plaintiffs Lora and Jody Knox (the “Knoxes”) are a married couple residing in Milwaukee, Wisconsin. Defendant AFIC is an insurance company, which is owned indirectly by defendant AFMICSI. (Dkt. #32-2, at 18.)2 Defendant AFMICSI, in turn, is one of many entities owned by defendant AFIMHC, which is a holding company. (Id.)

All three defendants have their principal place of business in Madison, Wisconsin.3

1 Unless otherwise indicated, for purposes of deciding the defendants’ motion to dismiss, the facts in this section are considered true and in a light most favorable to plaintiffs from the allegations in the first amended complaint. (Dkt. #24.) 2 Plaintiffs attach several documents as exhibits to their first amended complaint, including portions of a “Combined Report of the Examination [by the Wisconsin Commissioner of Insurance] of American Family Mutual Insurance [C]ompany, S.I. and its Wisconsin- Domiciled Property and Casualty Subsidiaries” as of December 31, 2021 (“WCI Combined Report”), which outlines AFMICSI’s history, its ownership of numerous other insurance companies, and its corporate structure. (Dkt. #24, at ¶ 13; Dkt. #24-1, at 2-16.) Although review is ordinarily confined to the pleadings, a district court may consider documents attached to a complaint when deciding a motion to dismiss under Fed. R. Civ. P. 12(b)(6). See Bible v. United Student Aid Funds, Inc., 799 F.3d 633, 639-40 (7th Cir. 2015) (citing Fed. R. Civ. P. 10(c)). Defendants have provided a more complete version of this lengthy report, which is a public record available at: https://oci.wi.gov/Documents/Companies/FinAmFamMutSI.pdf (last accessed February 6, 2025). (Dkt. #32-2, at 2-31.) 3 Plaintiffs cite no federal statute or constitutional provision that could support federal- question jurisdiction under 28 U.S.C. § 1331, and the current parties are not diverse as required to confer diversity jurisdiction under 28 U.S.C. § 1332. Instead, federal subject matter jurisdiction is premised upon 28 U.S.C. § 1332(d)(2), the Class Action Fairness Act of 2005 (“CAFA”), because plaintiffs seek relief on behalf of a proposed class that will include at least one class member who is diverse, and they seek damages in excess of $5,000,000.00. (Dkt. #24, at 22.) On May 21, 2018, Jody Knox applied for an automobile insurance policy from “American Family Insurance Company.” (Dkt. #32-1, at 34-39.) On April 8, 2023, the Knoxes’ insured vehicle (a 2014 Hyundai Elantra) was stolen. The stolen vehicle was

recovered the following day in damaged condition and was “not usable.” On April 10, 2023, the Knoxes secured a rental vehicle from Enterprise in accordance with the terms of their automobile insurance policy with AFIC (Policy No. 41033-15636-66), which included Rental Reimbursement Coverage. (Dkt. #32-1, at 2, 32.) The relevant portions of the insurance policy promised to provide the following

benefits in the event that the Knoxes’ insured vehicle was damaged: RENTAL REIMBURSEMENT COVERAGE

This Coverage only applies to a vehicle if Rental Reimbursement Coverage is shown for that vehicle in the Declarations.

A. Definitions As used in this endorsement only: Loss means direct and accidental damage to or theft of your insured car, including its equipment and customization.

B. Part II - . . . Rental Reimbursement Coverage

1. We will pay your expenses for the rental of: a. a private passenger car; or b. a motor home . . . from an auto rental business.

* * *

3. This coverage only applies if: a. your insured car is withdrawn due to a loss; and b. the loss is covered by Comprehensive Collision Coverage.

4. Our payment is limited to the least of: a. necessary and actual expenses; or b. the daily limit, subject to the maximum coverage amount, as stated in the Declarations; for a reasonable time, as determined by us, needed to repair or replace your insured car. The daily limit and maximum coverage amount includes all covered transportation expense regardless of the options used. We will not apply a deductible to Rental Reimbursement Coverage.

(Dkt. #24-6, at 2 (bold emphasis in original, emphasis in italics added).) The relevant “Declarations” in the policy limited reimbursement to $35.00 per day for a maximum of 30 days, totaling $1,050.00. (Dkt. #24-3, at 4.) When seeking clarification of their rental car reimbursement benefits, the Knoxes were told by their insurance agent that in the case of a damaged vehicle being repaired, the policy afforded up to 30 days of rental reimbursement if the repairs took that long, but for vehicles deemed a total loss the rental benefits would terminate “several days” after the settlement value of the vehicle was communicated to them. On April 18, 2023, a claims adjuster wrote to the Knoxes “on behalf of American Family Insurance Company,” advising them that their vehicle was a total loss and offering a final net payment for the vehicle. (Dkt. #24-7, at 2-3.) The Knoxes were then told that their rental car benefits would terminate in four days, on April 22, 2023. (Id.) An agent later agreed to extend their benefits by an extra two days, through April 24, 2023, but clarified that “[t]he rental endorsement language [in the policy] refers to a reasonable amount of time, and we allow the four days.” (Dkt. #24-8, at 3.) Ultimately, however, the Knoxes were unable to secure a suitable replacement vehicle within the allotted time limit. On May 9, 2023, they purchased a 2013 Honda CRV and they returned their rental car to Enterprise that same day. In total, the Knoxes paid $897.80 for the car they rented from Enterprise for the approximately 30-day period between April 10 to May 9, 2023.

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Knox, Lora v. American Family Insurance Company, Counsel Stack Legal Research, https://law.counselstack.com/opinion/knox-lora-v-american-family-insurance-company-wiwd-2025.